User Guide for Tosima models including: H1 Smart Cordless Wet Dry Vacuum Cleaner, H1, Smart Cordless Wet Dry Vacuum Cleaner, Cordless Wet Dry Vacuum Cleaner, Dry Vacuum Cleaner, Vacuum Cleaner, Cleaner

Troubleshooting Guide (PDF)

Tosima H1 Smart Cordless Wet Dry Vacuum Cleaner and Mop, Hardwood Floors Cleaner, Lightweight & Long Run Time, Great for Sticky Messes and Pet Hair, Space-Saving Design, Black

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Cleaning / Replacement Frequency Recommended

Part

Cleaning / Replacement Frequency Recommended

Clean Water Tank Dirty Water Tank HEPA Filter

Refill after each use. Empty it if won't be used in a week. Clean after each use. Clean after each use; Replacement every 3-6 months.

Brush Guard Roller Brush

Clean after each use. Clean after each use; Replacement every 3-6 months.

Brush Holder HEPA Holder

Clean every month. Clean every month.

Charging Station

Clean after each use.

Scroll Wheels

Clean every month.

Note: The above frequency is only for your reference. The final cleaning / replacement frequency should be subject to your exact using habits.

Error Code

Error Code

Meaning

E01

Full of dirty water tank

E02

The dirty water tank is not installed

E03

Roller brush entangled or missed.

E04

Clean water is not enough for self-cleaning and electrolysis.

Note: Error code will be shown on the digital display if H1 is faulty, please operate H1 according to the guideline.

Trouble Shooting

Problems

Possible Reasons

Solutions

H1 cannot be charged.
The handle control does not work.
H1 doesn't work.
The vacuum is weaker than ever when cleaning.
The Clean Water Tank is leaking.
No water comes out.
Too much water on floor when cleaning No voice
H1 does not work in SelfCleaning Mode
There are water drops at air outlet.
Always get alarm "please empty the dirty water tank".
H1 does not turn on

· The power supply does not connect well. · H1 Is not connected well with the charging station.

· Please check the connection of the power supply. · Please re-place H1 on the charging station

· The battery capacity is low. · The handle does not connect well.

· Please check the battery capacity and charge it. · Please re-install the handle.

· The Dirty Water Tank is full. · The Dirty Water Tank Is not installed. · The Roller Brush Is not installed.

· Please empty the Dirty Water Tank. · Please check and install the Dirty Water Tank. · Please check and install the Roller Brush.

· The Hepa is blocked. · The Hepa is wet. · The Scraper is not installed well. · The pipeline is blocked

· Please check and clean the HEPA. · Please dry the HEPA first. · Please check and re-install the scraper. · Please clean the pipeline.

· The Clean Water Tank is not installed well. · The lid is not screwed well.
· The Clean Water Tank is empty. · The Clean Water Tank is not installed well. · H1 is in Suction mode.
· The Hepa is blocked or aging · The roller brush is aging · The scrapper is aging
· The voice function is off.
· H1 does not connect with power supply. · The Dirty Water Tank is full. · Clean water shortage.

· Please re-install the water tank. · Please screw the lid well.
· Please fill up the Clean Water Tank. · Please re-install the water tank. · Enter into the auto mode.
· Please clean the Hepa or replace a new one · Replace a new roller brush · Replace a new scrapper
· Turn on the voice switch.
· Please check and connect with the power supply well. · Please empty the Dirty Water Tank. · Please fill up the Clean Water Tank.

· The HEPA is not installed. · H1 was tilted hard. · H1 vacuums the foam liquid.

· Please check and install the HEPA. · Use the machine correctly. · Empty the Dirty Water Tank in time.

· The HEPA is blocked. · The Dirty Water Tank is full. · The pipe is blocked or the dirt detection sensor is dirty.

· Please clean the HEPA. · Please empty the Dirty Water Tank. · Please clean the pipe and dirt detection sensor.

· H1 is in auto protection for overheating.

· Restart H1 after cooling down.