Jabra PanaCast: Troubleshooting Video Freeze or Flicker

This guide provides reasons and solutions for experiencing freeze or flicker in the Jabra PanaCast video image.

Understanding Video Issues

Several factors can cause the Jabra PanaCast video image to freeze or flicker. It is recommended to check your installation and setup to identify the cause.

Troubleshooting Steps

• Cable Usage: Only use the 1m cable included or the optional Jabra 1.8 m cable. To rule out a possible cable issue, try another original Jabra PanaCast cable, for example, from a working camera.
• USB Extenders and Hubs: If you are using a USB extender cable or USB hub solution, ensure it is from the Jabra approved list of extender cable and USB hub solutions. You can check this information in the Product documents section.
• USB Port: Try using another USB port on your computer. Alternatively, test the camera on another computer to see if the issue persists.
• Application: If possible, try using another application for video streaming to determine if the issue is application-specific.
• Line Frequency and Lighting: Video flicker may occur if you are in a region/country (such as Australia, France, Germany, United Kingdom) that operates on 50 Hz, or if you are using the Jabra PanaCast under extreme lighting conditions. To reduce video flicker, set the Line Frequency setting in Jabra Direct* to 50Hz.
• Jabra Direct Version: *Jabra Direct version 4.x or later is required for this setting.

Applicable Products

• Jabra PanaCast: A compact, black video conferencing device featuring a wide-angle lens for panoramic video capture.
• Jabra PanaCast USB Hub USB-C: A small, black USB hub designed to connect devices like the Jabra PanaCast via a USB-C port.

For more information, visit the Jabra support page: Jabra Support.