Instruction Manual for Neuro Platform models including: Processor Technology, Processor, Technology
Software: Pro Fit | StarkeyPro
File Info : application/pdf, 5 Pages, 141.02KB
DocumentDocumentQUICKTIP Troubleshooting Guide Neuro Processor Technology Patient's Own Voice Voice Sounds · In a barrel/tunnel · Echoes · Hollow · Like they have a cold/ears plugged Pro Fit Adjustments · Decrease gain using the Occlusion Control · Decrease Low Frequency Gain · Decrease Moderate Gain at 1000 Hz and/or 1500 Hz Voice Sounds · Muffled Pro Fit Adjustments · Increase Moderate Gain at 1000 Hz and/or 1500 Hz · Increase Loud Gain · Increase Maximum Output · Increase High Frequency Gain · Decrease Low Frequency Gain Voice Sounds · Distorted · Crackles · Unnatural/like a megaphone Pro Fit Adjustments · Decrease Moderate Gain at 1000 Hz and/or 1500 Hz · Decrease Loud Gain · Decrease Overall Output Neuro Platform Other Considerations · Occlusion may be due to the physical presence of the hearing aid and not because of amplification; to test, turn off the hearing aid and have the patient speak 1. Report persists--issue is occlusion; address with acoustic modifications · Enlarge vent diameter · Shorten and/or taper canal · Remake hearing aid or earmold with different canal length 2. Report resolved--issue is amplification; address with response adjustments Other Considerations · Occlusion may be due to the physical presence of the hearing aid and not because of amplification; to test, turn off the hearing aid and have the patient speak 1. Report persists--issue is occlusion; address with acoustic modifications · Enlarge vent diameter · Shorten and/or taper canal · Remake hearing aid or eamold with different canal length 2. Report resolved -- issue is amplification; address with response adjustments Other Considerations · If decreasing Overall Output worsens sound quality, consider increasing Overall Output Hearing in Noise Patient has Difficulty · Understanding speech in background noise Patient Hears · Voices at a distance better than nearby Patient Reports · Low tolerance for noise · Background noise too loud Intelligibility Reports · I hear better without my hearing aids · Speech is unclear/unnatural · Speech in quiet is not clear · TV/Radio is not clear Speech Sounds · Muffled even when in quiet Pro Fit Adjustments · Verify Adaptive Directionality is enabled via Sound Manager screen · Consider enabling a Fixed Directional microphone response · Increase Speech in Noise Control via Sound Manager screen · Increase Overall Gain at 1000 Hz and/or 1500 Hz, then higher frequency gain · Decrease Soft Low Frequency Gain Other Considerations · If device does not have directional microphones, consider recommending a directional device · Consider enabling Edge Mode+ via the User Control screen · Consider 2.4 GHz Remote or their hearing aid mobile app to make the Speech in Noise control more aggressive · Consider 2.4 GHz remote microphone options to improve signal-to-noise ratio · Consider turning Speech in Noise off for severe-to-profound hearing loss Pro Fit Adjustments · Increase Overall Gain at 1000 Hz and/or 1500 Hz · Increase Overall Soft Gain · Decrease Speech in Noise setting via the Sound Manager screen Other Considerations · If device does not have directional microphones, consider recommending a directional device · Consider enabling Edge Mode+ via the User Control screen · Consider 2.4 GHz Remote or their hearing aid mobile app to make the Speech in Noise control more aggressive · Consider 2.4 GHz remote microphone options to improve signal-to-noise ratio Pro Fit Adjustments · Decrease Overall Output · Verify Adaptive Directionality is enabled via Sound Manager screen · Increase Speech in Noise setting via the Sound Manager screen · Increase Transients setting via Sound Manager screen Other Considerations · If device does not have directional microphones, consider recommending a directional device · Consider enabling Edge Mode+ via the User Control screen · Consider 2.4 GHz Remote or their hearing aid mobile app to make the Speech in Noise control more aggressive · Consider 2.4 GHz remote microphone options to improve signal-to-noise ratio Pro Fit Adjustments · Increase Overall Gain at 1000 Hz and/or 1500 Hz · Decrease Speech in Noise setting via the Sound Manager screen · Set Speech and Noise for Less Activity via Sound Manager screen · Increase Low Frequency Gain for Streamed program Pro Fit Adjustments · Decrease Quiet setting via the Sound Manager screen · Increase Soft and Moderate Gain Other Considerations · Consider a customized program via their hearing aid mobile app · Consider adding a 2.4 GHz TV Streamer · Consider enabling Edge Mode+ via the User Control screen · Consider 2.4 GHz Remote Microphone options to improve signal-to-noise ratio · May need to counsel on fact that poor speech clarity may be due to poor speech discrimination Other Considerations · Quiet adjusts expansion and low-level noise reduction to ensure the hearing aids are quiet in quiet environments · Consider enabling Edge Mode+ via the User Control screen *Available on select 2.4 GHz hearing aids. Contact your rep for specific information. Streamed Input Reports · Streamed input doesn't have enough bass Reports · External environment is louder than the streamed signal Loudness Overall Too Loud · Voices too loud · All sounds too loud · Harsh/too loud Pro Fit Adjustments · Enable Bass Boost via the Accessories screen · Increase Gain for Low Frequencies · Increase Output for Low Frequencies Pro Fit Adjustments · Mute the hearing aid microphones Pro Fit Adjustments · Change Experience Level to provide less gain (3 to 2 or 2 to 1) · Decrease Overall Gain above 1000 Hz · Decrease Gain using Occlusion Control · Decrease High Frequency Loud Gain Loudness Comfort · Sounds are painful · Clattering dishes too loud · Running water · Other environmental sounds too loud Overall Too Soft · Voices too soft · All sounds too soft · Hearing aids too soft Pro Fit Adjustments · Increase Transients setting via the Sound Manager screen · Decrease High Frequency Loud Gain · Decrease Overall Output · Decrease Overall Loud Gain · Increase Machine Noise setting via the Sound Manager screen Pro Fit Adjustments · Increase Overall Gain · Increase Overall Output · Increase Overall Soft Gain · Increase Overall Moderate Gain · Increase Low Frequency Overall Gain · Decrease Quiet setting via the Sound Manager screen Other Considerations · Consider a customized program via the hearing aid mobile app · Consider adding a 2.4 GHz TV Streamer · Consider enabling Edge Mode+ via the User Control screen Other Considerations · Consider adjusting the streamed vs microphone input ratio via the hearing aid mobile app · Consider enabling Edge Mode+ via the User Control screen Other Considerations · May need to start with lower gain settings than the prescriptive target recommends · Patient may be unaccustomed to amplification or may be accustomed to lower gain devices · May need to consider a different fitting formula · Compression ratios are increased as the curves move closer together; decreased as the curves move farther apart. · Consider enabling Edge Mode+ via the user control screen. Other Considerations · Ensure Best Fit is using e-STAT 2.0 fitting formula · Enter pure tone UCLs for at least 500 Hz and 3000 Hz to personalize and help optimize the output settings · Utilize Speech Mapping to identify frequencies causing discomfort · Compression Ratios are increased as the curves move closer together; decreased as the curves move farther apart Other Considerations · Utilize Speech Mapping to verify audibility · Patient may not perceive the aid as being loud enough depending on previous hearing aid experience · Compression Ratios are increased as the curves move closer together; decreased as the curves move farther apart · Quiet adjusts expansion and low-level noise reduction to ensure the hearing aids are quiet in quiet environments Sound Quality Noisy · Hearing aids are noisy · Refrigerator hum too loud · Hearing aids are noisy in quiet environments Pumping · Hearing aids cut in and out · Hearing aids cut in and out when patient speaks · Loud sounds fade in and out Shutting Down · Hearing aids shut down with loud sounds · Hearing aids cut out when patient speaks · Loud sounds fade in and out Transient Sounds are · Bothersome Transient Sounds are · Too Soft/Unnatural Sounds are · Hollow · Muffled Pro Fit Adjustments · Increase Quiet setting via Sound Manager screen · Decrease Soft Gain at 750 Hz and below · Decrease Overall Soft Gain Pro Fit Adjustments · Increase Overall Loud Gain · Decrease Compression Ratios · Decrease Machine Noise setting via Sound Manager screen · Decrease Consonant Enhancement Pro Fit Adjustments · Decrease Transients setting via the Sound Manager screen · Decrease Compression Ratios · Increase Overall Output/MPO · Increase Overall Gain · Increase Overall Soft Gain · Increase Overall Loud Gain Pro Fit Adjustments · Increase Transients setting via Sound Manager screen Pro Fit Adjustments · Decrease Transients setting via Sound Manager screen Pro Fit Adjustments · Decrease Loud Gain at 500 Hz and 750 Hz · Increase Moderate Gain at 1000 Hz and/or 1500 Hz · Increase Moderate High Frequency Gain Other Considerations · Quiet adjusts expansion and low-level noise reduction to ensure the hearing aids are quiet in quiet environments Other Considerations · Compression Ratios are increased as the curves move closer together; decreased as the curves move farther apart Other Considerations · Compression Ratios are increased as the curves move closer together; decreased as the curves move farther apart Other Considerations · Consider turning off for severe-to-profound hearing loss Other Considerations · Consider turning off for severe-to-profound hearing loss Other Considerations · Increase Vent Size and update Acoustic Options to match hearing aid Sound Quality (Continued) Sounds are · Sharp · Tinny Music Pro Fit Adjustments · Increase gain between 2000 Hz-4000 Hz, then increase gain at 750 Hz · Increase Low Frequency Gain · Decrease Overall Output above 1000 Hz · Increase Speech in Noise · Increase Compression · Change Experience Level to provide less gain (3 to 2 or 2 to 1) · Consider enabling the Automatic feature within Experience Manager Other Considerations · Utilize Speech Mapping or Verify Comfort to identify areas of sharpness · Compression Ratios are increased as the curves move closer together; decreased as the curves move farther apart · Consider Best Fit using a different fitting formula · Patient's auditory perception may be distorted due to long-standing high-frequency hearing loss; counseling is key Music Sounds · Too tinny in the Music Program Music Sounds · Too much bass in the Music Program Feedback Pro Fit Adjustments · Decrease treble via QuickFit screen · Increase bass via QuickFit screen Pro Fit Adjustments · Decrease bass via QuickFit screen · Increase treble via QuickFit screen Other Considerations · Consider the Fine-Tuning screen for patients who require very discrete frequency-specific adjustments · Consider use of 2.4 GHz streaming accessory · Consider enabling Edge Mode+ via the User Control screen Other Considerations · Consider the Fine-Tuning screen for patients who require very discrete frequency specific adjustments · Consider use of a 2.4 GHz streaming accessory · Consider enabling Edge Mode+ via the User Control screen Hearing Aids · Whistle · Chirp Hearing Aids · Sound warbly with own voice or other inputs Pro Fit Adjustments · Initialize feedback cancellation with hearing aid in the ear · Reduce Adaptive Feedback Cancellation Sensitivity (Strong to Subtle, Subtle to Off) via the Feedback Canceller screen · Reduce Overall Gain Pro Fit Adjustments · Initialize feedback cancellation with hearing aid in the ear · Reduce Adaptive Feedback Cancellation Sensitivity (Strong to Subtle, Subtle to Off) via the Feedback Canceller screen · Decrease Consonant Enhancement Other Considerations · Manage acoustic options for better fit and positioning of the hearing aid in the ear · Utilize Speech Mapping to identify feedback peak and decrease gain at peak · Feedback cancellation needs to be re-initialized any time the acoustic characteristics of the hearing aid are changed (e.g. shell modification, new earmold) Other Considerations · Manage acoustic options for better fit and positioning of the hearing aid in the ear · Utilize Speech Mapping to identify feedback peak and decrease gain at peak · Feedback cancellation needs to be re-initialized any time the acoustic characteristics of the hearing aid are changed (e.g. shell modification, new earmold) The Starkey logo, Pro Fit, Neuro Processor, e-STAT and Edge Mode are trademarks of Starkey Laboratories, Inc. ©2023 Starkey Laboratories Inc. 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