LG Limited Warranty (USA)

Warranty Overview

ARBITRATION NOTICE: This Limited Warranty contains an arbitration provision requiring resolution of disputes through binding arbitration instead of court, waiving jury trials and class actions, unless you choose to opt out.

Should your LG Gas Range ("Product") fail due to a defect in materials or workmanship under normal and proper use during the warranty period, LG Electronics ("LG") will, at its option, repair or replace the Product. This limited warranty is valid only for the original retail purchaser and applies only when purchased and used within the United States and U.S. Territories.

• Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service.

Implied warranties of merchantability or fitness for a particular purpose are limited to the duration of this limited warranty. LG and its distributors/dealers are not liable for indirect, incidental, consequential, special, or punitive damages, including lost goodwill, revenues, profits, work stoppage, impairment of other goods, removal/reinstallation costs, or loss of use. LG's total liability shall not exceed the product's purchase price.

Some states may not allow these limitations, so they may not apply to you. This warranty grants specific legal rights, and you may have other rights that vary by state.

What This Limited Warranty Does Not Cover

• Service trips for delivery, pickup, installation, operation education, wiring correction, or unauthorized repairs.
• Damage or failure during power outages or interrupted/inadequate electrical service.
• Damage or failure from operating the Product in a corrosive atmosphere or contrary to the owner's manual.
• Damage or failure caused by accidents, pests, lightning, wind, fire, floods, acts of God, or other causes beyond LG's control.
• Damage or failure from unauthorized modification, alteration, or use for other than the intended purpose.
• Damage or failure from misuse, abuse, improper installation, repair, or maintenance (including unauthorized parts or installation/maintenance contrary to the owner's manual).
• Damage or failure caused by incorrect electrical current, voltage, or ventilation/plumbing codes.
• Damage or failure from transportation and handling, including scratches, dents, chips, or finish damage, unless reported within one (1) week of delivery.
• Damage or missing items from display, open box, or discounted products.
• Refurbished Products or products sold "As Is", "Where Is", "With all Faults", or similar disclaimers.
• Products with removed, altered, or indeterminate original serial numbers.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Use of unauthorized accessories, components, or cleaning products.
• Replacement of light bulbs, filters, fuses, or other consumable parts.
• Use for other than normal household purposes (e.g., commercial, industrial, offices, recreational facilities/vehicles) or contrary to the owner's manual.
• Costs associated with removal and reinstallation of the Product for repairs.
• Cost of conversion from natural gas to LP gas or vice versa.
• Shelves, drawers, and accessories, except for internal/functional parts covered under this warranty.

Troubleshooting Common Issues (Not Covered by Warranty)

The cost of repair or replacement under the above excluded circumstances shall be borne by the consumer.

Obtaining Warranty Service and Additional Information

To obtain warranty service and additional information:

• Call: 1-800-243-0000 and select the appropriate option from the menu.
• Visit our website: http://www.lg.com
• By mail: LG Electronics Customer Service, P.O. Box 240007, Huntsville, AL 35813, ATTN: CIC

Procedure for Resolving Disputes

All disputes between you and LG arising out of or relating to this Limited Warranty or the Product shall be resolved exclusively through binding arbitration, not in a court of general jurisdiction. Binding arbitration means you and LG waive the right to a jury trial and to bring or participate in a class action.

Definitions

For this section, "LG" refers to LG Electronics U.S.A., Inc., its parents, subsidiaries, affiliates, officers, directors, employees, agents, beneficiaries, predecessors, successors, assigns, and suppliers. "Dispute" or "claim" includes any dispute, claim, or controversy of any kind (based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation, or other legal/equitable theory) arising from the sale, condition, or performance of the product or this Limited Warranty.

Notice of Dispute

To commence arbitration, notify LG in writing at least 30 days prior by sending a letter to LG Electronics, USA, Inc., Attn: Legal Department- Arbitration, 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. LG and you agree to engage in good faith discussions to resolve the claim amicably. The notice must include your name, address, telephone number, product identification, and a description of the claim and relief sought. If the dispute is not resolved within 30 days, either party may file for arbitration.

Agreement to Binding Arbitration and Class Action Waiver

If the dispute is not resolved within the 30-day notice period, you and LG agree to resolve claims only by binding arbitration on an individual basis, unless you opt out. Disputes shall not be combined or consolidated with claims involving other persons or products. Class or representative actions are not permitted.

Alternatively, either party may bring an individual action in small claims court, provided it is not on a class or representative basis.

Arbitration Rules and Procedures

To begin arbitration, make a written demand. Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect at the time of initiation, and under the procedures in this section. AAA Rules are available at https://www.adr.org/consumer. Send a copy of your demand to AAA as described in AAA Rules, and to LG Electronics, USA, Inc., Attn: Legal Department- Arbitration, 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If AAA Rules conflict with this section, this section governs. This provision is governed by the Federal Arbitration Act. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator decides all issues, except for scope/enforceability of the arbitration provision and arbitrability, which are for the court.

Governing Law

The law of your state of residence governs this Limited Warranty and any disputes, unless preempted by or inconsistent with federal law.

Fees/Costs

No fee is required to begin arbitration. LG will promptly pay AAA filing fees unless you seek over $25,000 in damages, in which case AAA Rules govern fee payment. LG pays all AAA filing, administration, and arbitrator fees for arbitrations initiated under AAA Rules and this provision. If you prevail, LG pays reasonable attorneys' fees and expenses. If applicable law allows, an arbitrator can award fees as a court would. If the arbitrator finds the claim or relief frivolous or brought for an improper purpose (per Federal Rule of Civil Procedure 11(b)), you agree to reimburse LG for fees it paid that are your obligation under AAA Rules. LG waives rights to seek your attorneys' fees if LG prevails.

Hearings and Location

For claims of $25,000 or less, you can choose arbitration based on (1) submitted documents, (2) telephonic hearing, or (3) in-person hearing (as per AAA Rules). For claims over $25,000, hearing rights are determined by AAA Rules. In-person hearings are held in your federal judicial district unless agreed otherwise.

Opt Out

You may opt out of this dispute resolution procedure. Opting out means neither you nor LG can require the other to participate in arbitration. To opt out, send notice to LG no later than 30 calendar days from the first consumer purchase date via:

• Email: optout@lge.com with subject "Arbitration Opt Out".
• Phone: 1-800-980-2973.

Include in your notice: (a) your name and address; (b) product purchase date; (c) product model name/number; and (d) serial number (found on product or online at https://www.lg.com/us/support/repair-service/schedule-repair-continued, then click "Find My Model & Serial Number").

Only email or phone notice is effective for opting out. Opting out does not affect warranty coverage. If you keep the product and do not opt out, you accept the arbitration provision terms.