SyncUP TRACKER User Guide

Welcome!

What is SyncUP TRACKER?

SyncUP TRACKER provides peace of mind by helping you keep track of important items. This simple device can be attached to a backpack, bicycle, or work bag for real-time location tracking using the T-Mobile LTE Network. The device pairs with the SyncUP TRACKER app, which displays real-time tracking, offers customizable features, and sends personalized alerts to any iOS or Android smartphone.

With SyncUP TRACKER, you can receive notifications when a loved one or a valued possession enters or leaves a designated area. This feature is called Virtual Boundaries, and more information about it can be found throughout this guide.

SyncUP TRACKER Requirements

To use the SyncUP TRACKER product, the following are required:

• Android 7 or later (tablets not supported)
• iOS 11.2 or later (iPad not supported)

SyncUP TRACKER App

The SyncUP TRACKER app is essential for the full experience, allowing access to your items' location, notification toggling, and more. The app is free and available on the Apple App Store and Google Play. You can also visit www.t-mobile.com/syncuptracker. Ensure your smartphone is up-to-date with the latest operating system and meets the minimum technical requirements.

Download the App:

Download on the App Store | Get it on Google Play

What's Included?

Your Tracker!

• (1) Power button: Press and hold for 5 seconds to turn the tracker on/off.
• (2) LED Indicator: Displays Tracker status.
• (3) Temperature sensor: Detects ambient temperature.
• (4) Speaker: Provides audible feedback from the device.
• (5) Light sensor: Detects changes in light.
• (6) IMEI number: Refer for setup if needed.
• (7) Personal ID: Label space for ID.
• (8) Magnetic charging strip: Charger attaches here during charging.
• (9) QR code: Scan to pair the Tracker during setup in the app.

Tracker Charger:

Align the charging pins of the USB cable with the charging strip on the back of the Tracker. Connect the USB end to the power adapter and plug the adapter into an outlet to charge the Tracker. The LED indicator will be yellow when charging and green when fully charged.

FEATURES

Real Time Location Tracking

Provides users with device location as frequently as every 10 seconds.

Virtual Boundaries

Create a virtual boundary for the item you are tracking. If your item leaves or enters the boundary and it's enabled, the app will send you a push notification. The virtual boundary name will also appear within the app, making it easier to know where your things are.

Customizable Tracker Profiles

Customize the item you are tracking with custom icons, pictures, and names to differentiate and personalize your experience.

Light Sensor

The Tracker has a built-in light sensor that can notify you if it detects light. This can be useful for monitoring luggage.

Location Push Notification

When setting up your device profile, choose which virtual boundaries and how quickly you wish to be notified via push notification when the tracker crosses the boundary.

Notification Tab

Missed a push notification? All notifications are stored in the notifications tab of your app, accessible via the middle icon between the home map and settings.

Play Tracker Sound

The tracker emits a sound when searching for lost or missing items. Tap the Play button within the Tracker app, and the device will emit a buzzing sound for 2 minutes.

Tracker LED Indicators

The tracker has a light-emitting diode (LED) on the front to indicate various conditions:

CARE AND CLEANING

Use a soft, clean cloth and warm water to wipe off the tracker. While most household cleaners should not stain or damage the device, test on a small area first. The USB charging cable and adapter should only be cleaned with a dry, clean cloth.

SPECIFICATIONS

Battery

Battery life is influenced by several factors. A full charge typically lasts between 2-5 days for most customers. To increase battery life:

• Change the Location Update Frequency setting to send location updates less often. This increases the time between updates when the app is not in use and reduces power consumption.
• Remove some Virtual Boundary notifications.

You will receive a low battery notification when the battery reaches 15%. It is recommended to charge the tracker at this point to ensure uninterrupted functionality.

General

• Display: None
• Waterproof/Dust Rating: IP67
• SIM: Embedded
• FCC ID: R38YLCP314AT
• Sensors: Light sensor
• User Controls: Button
• LED Light: Green, yellow, red

Networks

• LTE Bands: B2, 4, 5, 12, 13, 25, 26, 66, 71, 41
• Roaming: Not supported

GET STARTED

Setting up your Tracker Device

Open the SyncUP TRACKER app on your smartphone and follow these steps.

Welcome to SyncUP TRACKER:

1. Begin setting up your Tracker device and App by following the next steps.
2. Walkthrough the quick tutorial to get to know the app!
3. Allow location access: Allowing location access will enable SyncUP Tracker to locate your things.
4. Allow SyncUP Tracker to use your location: To ensure your trackers work properly, please grant FULL location access.
5. Allow Push Notifications: Allow SyncUP TRACKER to send important location and status alerts.
6. Notifications: May include alerts, sounds, and icon badges. These can be configured in Settings.

Add a Device/ Connect to Network:

1. Tap Scan QR code: This will recognize the tracker and start connecting you to our network.
2. Click Allow on the Notification screen: This allows the camera to take images and scan the QR code.
3. QR Code scan success! Your device is now being connected to the network and everything is being set up for your tracking needs.
4. You can also pair your tracker device Manually by entering the 15-digit IMEI Number located on the back of the device.
5. IMEI number success: Your device is now being connected to the network and everything is being set up for your tracking needs.
6. Once you've added your device, you are now connected to T-Mobile: Tap Set up device profile to continue.

How to Create a Tracker Profile

Create a device profile for the item you plan on tracking.

1. Choose an Item to monitor in the SyncUP TRACKER app on your phone.
2. Enter details for the item you're tracking, like the unique name and location update frequency. Once completed, tap Save.

How to personalize your Tracker

Use the SyncUP TRACKER app to personalize your icons, or even add images of your own.

Personalize your item with an icon or image:

1. Once you've selected an Item and you're on the “Device Profile” screen, you'll then be able to personalize the icons provided by tapping the edit icon fixed on the item profile image.
2. You can choose to edit the given icon, take your own photo, or select from your photo gallery.

After you've completed device profile setup:

1. That's it! You are done with the Items profile. You'll be directed to the maps screen.

USE THE APP

Know Your Home Screen

Your home screen is where you can access all the features available in the SyncUP TRACKER app experience. It also provides helpful device information such as battery and location updates in the form of color-coded icons and time stamps.

The most prominent features you'll see on this screen are adding a new tracker, viewing your devices on the map, adding a virtual boundary, viewing a list of your devices in the drawer, and accessing the Notifications and More tabs.

NOTE: The magenta ring appears around the icon when you tap your tracker in the tracker drawer.

Know Your Other Screens

Notifications

This is where all your notifications will exist. The notifications will be organized and separated by date and will show what type of notification you're getting for which item you're tracking (these are shown with icons fixed to the left and right of the notification text).

More (Settings, Help & Feedback, About, Logout/Delete Account)

This screen is where you'll be able to access your app's settings and look for any help and provide feedback. You can log out of your account or delete it.

How to Create a Virtual Boundary

A Virtual Boundary is an imaginary border drawn around a point by a GPS tracking system. You pick a location and decide how large of an area to include inside the imaginary border. Virtual Boundaries can have a radius as small as 50 meters (165 feet) and as large as 50 miles. A radius of less than 300 feet is not recommended to minimize false exit notifications.

NOTE: The app will prompt for Settings if you haven't previously opted into accepting notifications, if you deny notifications, or if your notifications are turned off.

1. On your home screen, tap “Virtual Boundaries” and you will be directed to this screen show below (if you have no existing virtual boundaries). Tap “Add a virtual boundary” to begin.
2. Drag the map or enter the address to your desired location. You can adjust the size of your virtual boundary by pinching the virtual boundary.
3. Once your virtual boundary is set, give the virtual boundary a name, assign it to the item(s) you are tracking, and enable/disable notification alerts.
4. Once you're finished, save your virtual boundary by tapping Save.

NOTE: If your item leaves a Virtual Boundary, the app sends a notification as soon as the location updates. It also sends a notification once the item has re-entered the Virtual Boundary. For faster Location Update Frequencies, Virtual Boundary notifications are recommended. If you'd like to create additional Virtual Boundaries, simply tap Virtual Boundaries on the item map.

How to Delete a Virtual Boundaries

1. From your home screen/map screen, tap on “Virtual Boundaries”. Once you enter the Virtual boundaries screen, tap on the name of the virtual boundary you wish to delete.
2. Tap Delete virtual boundary.
3. You will see a message confirming you'd like to delete your Virtual Boundary. Tap Delete again. Your Virtual Boundary should now be deleted.

How to Use Quick Tracking Mode

Quick Tracking Mode allows you to find your item quickly by increasing the frequency at which your device sends location updates when on the map screen. This is enabled by default.

1. To disable Quick Tracking Mode, Tap on the “More” tab, then Quick Tracking Mode, and then toggle the enabled feature to disabled.

How to Turn on the Light Sensor

Device light is a feature that helps you know that your items aren't being tampered with. The sensor detects changes from Dark to Light and Light to Dark and can be enabled individually.

1. To turn on the light sensor, navigate to the More tab, and then tap Notification Settings.
2. Once you enter into “Light Sensor”, you can enable light sensors.

APPENDIX A

Regulatory Notices and Cautions

FCC ID: R38YLCP314AT

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Use of Your Device on an Aircraft: Using your Device on an aircraft may violate FAA regulations. Because your Device may interfere with onboard electronic equipment, always follow the instructions of airline personnel regarding use of your Device. Always turn your Device OFF when instructed to do so.

IMPORTANT NOTE: Consumer Information on SAR:

This Model Device Meets the Government's Requirements for Exposure to Radio Waves. Your wireless device is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radiofrequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government. These FCC exposure limits are derived from the recommendations of two expert organizations, the National Council on Radiation Protection and Measurement (NCRP) and the Institute of Electrical and Electronics Engineers (IEEE). In both cases, the recommendations were developed by scientific and engineering experts drawn from industry, government, and academia after extensive reviews of the scientific literature related to the biological effects of RF energy. The exposure limit for wireless mobile devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR is a measure of the rate of absorption of RF energy by the human body expressed in units of watts per kilogram (W/kg). The FCC requires wireless devices to comply with a safety limit of 1.6 watts per kilogram (1.6 W/kg). The FCC exposure limit incorporates a substantial margin of safety to give additional protection to the public and to account for any variations in measurements. Tests for SAR are conducted using standard operating positions specified by the FCC with the device transmitting at its highest certified power level in all tested frequency bands. Although SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. Because the device is designed to operate at multiple power levels to use only the power required to reach the network, generally, the closer you are to a wireless base station antenna, the lower the power output. Before a device model is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by the government adopted requirement for safe exposure. The tests are performed in positions and locations (e.g., at the ear and worn on the body) as required by the FCC for each model. This device was tested for typical body-worn operations. Third-party belt clips, holsters, and similar accessories containing metallic components should not be used.

APPENDIX B

Cautions

• Battery is not user replaceable. Risk of damage to device and others if the battery is replaced by an incorrect type.
• Disposal of a battery into fire or a hot oven, or mechanically crushing or cutting of a battery, can result in a risk to others.
• Battery operating temperature is -20°C to 60°C.
• This product is intended to be supplied by a UL Listed Power Adapter marked "L.P.S." (or "Limited Power Source"), output rated 5Vdc, 1A minimum, Tma = 45 degree C minimum.
• Ensure to connect the power cord to a socket-outlet with earthing connection, or equivalent.
• Over temperature protection of the battery was set to 42±1 °C for highest specified charging temperature and 11±1°C for lowest specified charging temperature.

ADDITIONAL INFORMATION

No part of this publication may be excerpted, reproduced, translated or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without the prior written permission of T-Mobile USA, Inc. The manual is published by T-Mobile USA, Inc. T-Mobile reserves the right to make modifications on print errors or update specifications without prior notice. Coverage not available in some areas. See Terms and Conditions (including arbitration provision) at T-Mobile.com, MetrobyT-Mobile, or Sprint.com for additional information, restrictions, and details. T-Mobile, the T-Logo, and the magenta color are registered trademarks of Deutsche Telekom AG.