Kenmore Vacuum Cleaner Use & Care Guide

Introduction

Please read this guide. It will help you assemble and operate your new Kenmore vacuum cleaner in the safest and most effective way. For more information about vacuum cleaner care and operation, call your nearest Sears store. You will need the complete model and serial numbers when requesting information. Your vacuum cleaner's model and serial numbers are located on the Model and Serial Number Plate. Use the space below to record the model number and serial number of your new Kenmore vacuum cleaner.

Model No.: _________________________

Serial No.: _________________________

Date of Purchase: _________________________

Keep this book and your sales check (receipt) in a safe place for future reference.

Packing List

Your KENMORE VACUUM CLEANER is packaged with the following parts and components assembled separately in the carton:

• 1 Canister Vacuum Cleaner
• 1 Hose Assembly
• 1 Crevice Tool*
• 1 Telescoping Wand
• 1 Use & Care Guide
• 1 PowerMate®
• 1 Floor Brush*
• 1 Combination Brush*
• 1 Pet PowerMate®
• 1 Parts List

*These items are found under the Tool Cover.

Kenmore Vacuum Cleaner Warranty

One Year Limited Warranty

If this vacuum cleaner fails due to a defect in material or workmanship within one year from the date of purchase, when assembled, operated and maintained according to all instructions supplied with the product, return it to any Sears store, Sears Parts & Repair Center or the Kenmore outlet for free repair.

If this vacuum cleaner is used for other than private family purposes, this warranty applies for only 90 days from the date of purchase.

This warranty covers only defects in material and workmanship. Sears will NOT pay for:

1. Expendable items that can wear out from normal use, including but not limited to filters, belts, light bulbs, and bags.
2. A service technician to instruct the user in correct product assembly, operation or maintenance.
3. A service technician to clean or maintain this product.
4. Damage to or failure of this product if it is not assembled, operated or maintained according to all instructions supplied with the product.
5. Damage to or failure of this product resulting from accident, abuse, misuse or use for other than its intended purpose.
6. Damage to or failure of this product caused by the use of detergents, cleaners, chemicals or utensils other than those recommended in all instructions supplied with the product.
7. Damage to or failure of parts or systems resulting from unauthorized modifications made to this product.

Disclaimer of implied warranties; limitation of remedies

Customer's sole and exclusive remedy under this limited warranty shall be product repair as provided herein. Implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law. Sears shall not be liable for incidental or consequential damages. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, or limitations on the duration of implied warranties of merchantability or fitness, so these exclusions or limitations may not apply to you.

This warranty applies only while this vacuum cleaner is used in the United States and Canada.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Sears, Roebuck and Co., Hoffman Estates, IL 60179 Sears Canada Inc., Toronto. Ontario, Canada M5B 2B8

Important Safety Instructions

WARNING

Your safety is important to us. To reduce the risk of fire, electrical shock, injury to persons or damage when using your vacuum cleaner, follow basic safety precautions including the following:

• Use your vacuum cleaner only as described in this manual. Use only with Sears recommended attachments.
• Use extra care when cleaning on stairs. Do not put on chairs, tables, etc. Keep on floor.
• Disconnect electrical supply before servicing or cleaning out brush area. Failure to do so could result in electrical shock or brush suddenly starting.
• Do not leave vacuum cleaner when plugged in. Unplug from outlet when not in use and before servicing.
• To reduce the risk of electrical shock - Do not use outdoors or on wet surfaces.
• Do not allow to be used as a toy. Close attention is necessary when used by or near children.
• Do not use with a damaged cord or plug. If vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to a Sears Service Center.
• Do not pull or carry by cord, use cord as a handle, close door on cord, or pull cord around sharp edges or corners. Do not run vacuum cleaner over cord. Keep cord away from heated surfaces.
• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
• Do not handle plug or vacuum cleaner with wet hands.
• Do not put any objects into openings.
• Do not use with any opening blocked; keep free of dust, lint, hair and anything that may reduce airflow.
• Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
• Do not use vacuum cleaner to pick up flammable or combustible liquids (gasoline, cleaning fluids, perfumes, etc.), or use in areas where they may be present. The fumes from these substances can create a fire hazard or explosion.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• Do not use vacuum cleaner without dust bag and/or filters in place.
• Always change the dust bag after vacuuming carpet cleaners or freshener, powders and fine dust. These products clog the bag, reduce airflow and can cause the bag to burst. Failure to change bag could cause permanent damage to the vacuum cleaner.
• Do not use the vacuum cleaner to pick up sharp hard objects, small toys, pins, paper clips, etc. They may damage the vacuum cleaner or dust bag.
• Do not operate vacuum cleaner without the exhaust filter or exhaust filter door in place (If applicable).
• The hose contains electrical wires. Do not use when damaged, cut, or punctured. Replace if cut or worn. Do not pick up sharp objects.
• Always turn off and unplug the vacuum cleaner before connecting or disconnecting either hose, Handi-Mate Jr.® (if applicable), or nozzle.
• Hold plug when rewinding onto cord reel. Do not allow plug to whip when rewinding.
• Turn off all controls before unplugging.
• You are responsible for making sure that your vacuum cleaner is not used by anyone unable to operate it properly.

SAVE THESE INSTRUCTIONS

Proper assembly and safe use of your vacuum cleaner are your responsibilities. Your vacuum cleaner is intended for Household use. Read this Use & Care Guide carefully for important use and safety information. This guide contains safety statements under warning and caution symbols.

Parts and Features

It is important to know your vacuum cleaner's parts and features to ensure its proper and safe use. Review these before using your vacuum cleaner.

• PowerMate®: The main cleaning head that houses the brush roll (agitator) and motor. Features include:
  • Object Belt
  • Headlight Bulb
  • Handle Quick Release Button
  • Wand Light
  • Headlight and Lens
  • 3-Way On/Off Switch (Off/Floor/Carpet)
  • Electronic Suction Control
  • HEIGHT ADJUST Pedal
  • Stair Grip (on caster)
  • BELT RESET Button (Overload Protector)
  • DIRT SENSOR indicators
• Telescoping Wand: Adjustable length wand for reaching different areas. Features:
  • Wand Length Adjust Button
  • Wand Quick Release Pedal
  • Wand Swivel (allows handle to turn left or right)
• Hose: Flexible hose connecting the wand/handle assembly to the canister. Features:
  • Handle (part of hose assembly)
  • Hose Swivel (allows hose to turn without moving canister)
• Attachments: Various tools for specific cleaning tasks.
  • Crevice Tool: For tight spaces and corners.
  • Floor Brush: For bare floors.
  • Combination Brush: For general cleaning.
  • Pet PowerMate®: Specialized attachment for pet hair.
  • Dusting Brush
  • Upholstery Brush
• Canister: The main body of the vacuum cleaner containing the motor, dust bag, and filters. Features:
  • Hood
  • Tool Storage Cover (Attachment Storage)
  • Cord Rewind Button
  • CHECK BAG Indicator
  • Dust Bag
  • Motor Safety Filter (Behind Dust Bag)
  • Exhaust Filter
  • Handle Grip (on canister)

Style No. CB-3

Part No. in USA: 20-5218, 20-5248

Part No. in Canada: 20-40118, 20-40601

Hose Style No. Q

Part No. in USA: 20-50557 (EF-1), 20-86889 (CF-1), 20-86883

Part No. in Canada: 20-50410, 20-40324, 20-40321

Assembly Instructions

Please pay special attention to these hazard alert boxes, and follow any instructions. WARNING and CAUTION statements alert you to such dangers as electrical shock, burns, and personal injury and/or property damage.

Operating Instructions

⚠️ Moving parts! To reduce the risk of personal injury, DO NOT touch the agitator when vacuum cleaner is on. Contacting the agitator while it is rotating can cut, bruise or cause other injuries. Always turn off and unplug from electrical outlet before servicing. Use caution when operating near children.

Attachments

⚠️ NO install or remove the handle or wands when the vacuum cleaner is on. This could cause sparks and damage electrical contacts or electronic controls.

Attachment Use Table

Notes for Table:

1. Always clean accessories before using on fabrics.
2. The 3-position switch must be in the FLOOR position.
3. The Handi-Mate Jr.® and the Pet PowerMate® include their own instructions for accessory use.
4. The Pet PowerMate® can only be used on the hose handle.

Performance Features

❗ Personal Injury Hazard: Always turn off and unplug the vacuum cleaner before cleaning the agitator areas, as they could start unexpectedly. Failure to do so could result in personal injury.

Removing Clogs

The vacuum creates suction that lifts dirt. Dirt is propelled through the airflow passages to the bag by a rapid stream of air. The dust bag allows air to flow through, but traps the dirt.

To achieve the best cleaning results, keep the airflow passages open. Periodically examine the areas indicated with asterisks (*) for clogs. Turn off and unplug from the receptacle before checking.

Areas to check for clogs:

• Hose
• Wand
• Nozzle
• Canister inlet
• Motor Safety Filter
• Exhaust Filter

Bag Changing

The bag should be changed frequently for best cleaning results. The CHECK BAG indicator will light up when it needs changing or when airflow is blocked.

NOTE: See PARTS AND FEATURES for the correct bag number.

1. Turn off and unplug the vacuum cleaner.
2. Remove the hose from the vacuum cleaner.
3. Pull the latch on the lid outward and upward; then lift the canister lid.
4. Unlock the cardboard collar from the red bag mount by pushing outward and pulling upward.
5. Remove the bag from the red mount.
6. Check and change the motor safety filter when necessary.
7. The red bag mount will tilt forward after you remove the bag. This will prevent the lid from closing before a new bag is installed.

NOTE: DO NOT bend or fold the center of the cardboard when installing the bag into the bag mount slots.

8. Turn the red bag holder down and to install the bag into the slots, push down until the cardboard tabs securely enclose in the appropriate positions as shown in the diagram.
9. Push the bag down, securing it inside the cavity to prevent it from being caught by the vacuum cleaner lid.
10. Lower the canister lid and close the latch.
11. Insert the hose into the canister until it snaps into place.
12. Connect the power cord into the wall outlet.

⚠️ NEVER REUSE A DUST BAG. Very fine materials, such as carpet deodorizers, facial powder, fine dust, plaster, chalk, lint from new carpets, etc., can clog the bag and cause it to burst before it is full and can damage the vacuum motor. Change the bag more frequently when vacuuming these types of materials.

Cleaning Exterior and Attachments

1. Turn off and unplug the power cord from the wall outlet. DO NOT spray water on the vacuum cleaner. 2. To clean the exterior or reduce static electricity and dust accumulation, wipe the exterior surface of the vacuum cleaner and attachments with a soft, clean cloth, dampened in a solution of water and liquid detergent, and then wipe dry. Dry thoroughly after cleaning.

⚠️ Do not use accessories if they are wet. Accessories used in dirty areas, under the refrigerator, should not be used on other surfaces without first being washed. They may leave marks.

Motor Safety Filter Changing

❗ Electrical Shock Hazard: Turn off and unplug the vacuum cleaner. Do not operate the vacuum cleaner without the motor safety filter. Ensure the filter is dry and properly installed to prevent motor failure and/or electrical shock.

ELECTROSTATIC MOTOR SAFETY FILTER

This filter must be changed when it is dirty. It should be changed periodically according to conditions of use. The filter cannot be washed, as it will lose its ability to trap dust.

NOTE: See PARTS AND FEATURES for the motor safety filter number.

1. To remove the bag, follow instructions in BAG CHANGING.
2. Lift the rubber retainer and remove the motor safety filter as shown.
3. Replace the filter, and install the white surface of the filter into the dust bag cavity by sliding it into the rubber retainer grooves below the rubber retainer.
4. See BAG CHANGING for changing the bag.

Exhaust Filter Changing

HEPA EXHAUST FILTER

The filter cartridge must be changed when it is dirty. Change the filter when the surface area is completely covered. The filter cannot be washed, as it will lose its ability to trap dust.

NOTE: See PARTS AND FEATURES for the exhaust filter number.

1. Press the latch down to release the exhaust filter cover from the slot in the vacuum cleaner.
2. Pull the cover away from the vacuum cleaner.
3. Remove the exhaust filter using the handle as shown.
4. Replace the exhaust filter cartridge. Place the new filter into the vacuum cleaner with the sponge side facing the vacuum cleaner.
5. Mount the exhaust filter cover by placing the two tabs on the filter cover into the slots on the vacuum cleaner and rotate into place.
6. Slide the latch down to lock the exhaust filter cover in place.
7. Release the latch and confirm the cover is secure.

PowerMate® Care

All safety precautions must always be followed before performing maintenance on the PowerMate. Turn off and unplug the vacuum cleaner before performing maintenance on your vacuum cleaner. Failure to do so could result in electrical shock or personal injury, or the vacuum cleaner may start unexpectedly.

Belt Changing and Agitator Cleaning

TO REMOVE THE BELT

1. Press the quick release pedal on the wand to detach it from the PowerMate.
2. Turn the PowerMate to show the bottom side upwards and unscrew two (2) cover screws.
3. Turn the PowerMate with the top side upwards.
4. Press handle release pedal and lower the swivel.
5. Pull outward and lift the rear latches.
6. Pull outward and lift the cover, and the worn belt will be freed.
7. Examine and clean the end cap areas. An illustration of the entire agitator assembly is provided in AGITATOR ASSEMBLY.

TO INSTALL THE BELT

1. Place the belt over the agitator shaft, then over the "V" groove on the pulley.
2. Place the belt over the agitator shaft, then over the "V" groove on the pulley.
3. Place the belt over the agitator shaft, then over the "V" groove on the pulley.
4. Place the belt over the agitator shaft, then over the "V" groove on the pulley.
5. Place the belt over the agitator shaft, then over the "V" groove on the pulley.
6. Place the belt over the agitator shaft, then over the "V" groove on the pulley.
7. Place the belt over the agitator shaft, then over the "V" groove on the pulley.

NOTE: Refer to PARTS AND FEATURES for the belt number.

IMPORTANT

Turn off and unplug the vacuum cleaner. Frequently examine the agitator and its support areas in the PowerMate and remove all accumulated hair, thread, and lint. Remove all traces of debris or dirt from the belt path and the agitator roller.

Bulb Changing

❗ Electrical Shock or Personal Injury Hazard: Turn off and unplug the unit before cleaning or servicing. Failure to do so could result in electrical shock or cause personal injury if the vacuum starts unexpectedly.

Do not connect or turn on the vacuum cleaner before it is completely assembled.

1. Turn off and unplug the vacuum cleaner.
2. Extract the lens from the housing by inserting the screwdriver into the slot, push down on the lens and rotate it with the screwdriver towards the unit.
3. Remove the old bulb from the socket by pulling straight out. Note: Over time, the heat from the bulb may damage nearby plastic parts.
4. Carefully insert the replacement bulb securely into the socket. Note: Refer to PARTS AND FEATURES for the bulb number.
5. Replace the lens by inserting the bottom part of the lens into the slot and push up until the lens snaps into place, ensuring the lens is correctly positioned.

Dirt Sensor

Although the Kenmore vacuum cleaner's dirt detection function is designed to provide many years of uninterrupted service, the passage of dirt through the system's airflow paths can cause a buildup on the lenses, causing the green indicator to stay on and not change to red. When this occurs, the lenses must be cleaned.

TO CLEAN THE LENSES

1. Turn off and unplug the vacuum cleaner.
2. As shown in the diagram, the two dust indicators are located within the swivel joint, approximately 3 ¾ inches or 90 mm below. Observe the arrows. To reach the detector elements, use a long, flexible brush, such as a bottle brush. Brush each detector several times to remove dirt and dust.

Never use water or cleaning solution to clean the lenses. Residue from water or cleaner will cause the lenses to become coated with dirt more quickly, requiring more frequent cleaning.

3. Reinstall the wand after cleaning the detectors.

NOTE: If you look inside the swivel joint, you may see a ring. The detector element is just below this ring.

Agitator Servicing

❗ Electrical Shock or Personal Injury Hazard: Turn off and unplug the vacuum cleaner before performing maintenance on your vacuum cleaner. Failure to do so could result in electrical shock or cause personal injury if the vacuum starts unexpectedly.

Troubleshooting

Review this chart to find solutions to problems you can correct yourself. Any other service should be performed by SEARS or another qualified service agent.

❗ Turn off and unplug the vacuum cleaner before performing maintenance on your vacuum cleaner. Failure to do so could result in electrical shock or cause personal injury.

Master Protection Agreements

Congratulations on making a smart purchase. Your new Kenmore product is designed and manufactured to provide years of reliable operation. But like all products, it may need preventive maintenance or an occasional repair. For this reason, having a Master Protection Agreement can save you money and inconvenience.

The Master Protection Agreement also helps to extend the life of your new product. Here's what the Agreement includes:

• Parts and labor needed to help keep these products functioning properly under normal use conditions, not just defects. Our coverage goes far beyond the product warranty. No deductible, no functional failure is excluded from coverage.
• Expert service offered by a list of over 10,000 Sears authorized service technicians, meaning someone you can trust will be working on your product.
• Unlimited service calls and nationwide service, as often as you need it, no matter where you are.
• Product replacement guarantee. Replacement of your covered product if four or more failures occur within twelve months. Replacement of your product with a new one if your covered product cannot be repaired.
• Annual preventive check-ups and maintenance whenever you wish, at no charge.
• Quick help by telephone - We call it Rapid Resolution. Telephone support from a Sears representative on all products. Think of us as a "talking user manual."
• Surge protection that provides protection against power surges that cause electrical damage.
• $250 of food loss protection annually in case any food spoils as a result of a mechanical failure of any covered freezer or refrigerator.
• Rental reimbursement if repair of your covered product takes longer than promised.
• 10% discount on the regular price of any non-covered repair service and related parts installed.

Once you purchase the Agreement, just one phone call is all it takes to schedule service. You can call any time of day or night, or schedule a service appointment online.

The Master Protection Agreement is a risk-free purchase. If for any reason you cancel during the product warranty period, you will receive a full refund. Or, a prorated refund after the warranty expiration period. Buy your Master Agreement today!

*Some limitations and exclusions apply. For pricing and more information in the U.S., call 1-800-827-6655.

* Coverage in Canada varies on some items. For full details, call Sears Canada: 1-800-361-6665.

Sears Installation Service

For professional installation by Sears of home appliances, garage door openers, water heaters, and other major home items, in the U.S. or Canada, call 1-800-4-MY-HOME.

Requesting Assistance Or Service

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Our Home

For repair of carry-in items like vacuums, lawn equipment, and electronics, call anytime for the location of the nearest Sears Parts & Repair Service Center

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1-800-469-4663 www.sears.ca (Canada)

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