What to do, should you require assistance

Limited Warranty Conditions

1. The Warranty Period for this Machine is twelve (12) months from the later of the purchase date or delivery date. This warranty applies only if Lavazza receives notice of a defect or non-conformance during this period.
2. The purchase receipt, transport document, or delivery note confirms the official delivery date and serves as proof for the start of the Warranty Period. A "defect" is defined as a significant limitation or reduction in the value or suitability for use of the Machine.
3. The warranted Machine will be free of defects in materials and workmanship and, under normal use, will operate in all material respects in accordance with applicable instruction manuals, directions, documentation, or other materials (written or electronic) provided by Lavazza to the consumer (the “Documentation”).
4. Lavazza's sole and exclusive liability for breach of this warranty is, at Lavazza's option, to:
   • a) repair the defective Machine, following the procedure specified in the Practical Notes;
   • b) replace the defective Machine with one of the same characteristics or, if not feasible or practical, with a machine of equal or greater value, following the procedure specified in the Practical Notes. Machine replacement is considered impractical when Lavazza would incur unreasonable costs compared to repair, considering the product's value without the defect, the extent of the defect, and the possibility of alternative remedying actions without major inconvenience to the consumer.
   In any case, Lavazza will not charge the consumer for these remedying actions. The consumer shall return defective products to Lavazza no later than thirty (30) days after Lavazza's receipt of notice of alleged defects, at Lavazza's expense. Lavazza is not responsible for any Machine lost or damaged during shipping due to improper packaging.
5. Any intervention during the Warranty Period does not extend or renew the Warranty Period. Machines repaired or replaced by Lavazza remain warranted for the remaining portion of the original Warranty Period. Replaced parts automatically become Lavazza's property.
6. The warranty does not cover parts defective due to: negligence during use or storage; improper or inadequate maintenance; neglect, misuse, or abuse; operation for which the Machine was not intended; unauthorized modification or alteration; failure to follow operating instructions; improper installation; repairs by unauthorized persons; use of non-original accessories or spare parts; normal wear and tear (e.g., lime scale build-up, worn gaskets, exhausted water filters); lightning; moisture; fire; use with incorrect voltage; or other events not attributable to the manufacturer or manufacturing defects.
7. Lavazza disclaims responsibility for direct or indirect injury to people or animals, or damage to property, resulting from failure to comply with safety rules in the instruction booklet, particularly regarding installation, use, and maintenance.

PRACTICAL NOTES - IMPORTANT

• Keep your proof of purchase, courier transport document (for home delivery), or any other document proving the date of purchase or delivery.
• Keep the original Machine packaging; it may be useful for future transportation needs if the machine needs to be returned.

1. Contact Lavazza Customer Service and:

• Describe the defect or problem.
• Provide necessary information: the date the Machine was purchased or delivered, and its serial number.

2. In the event of a verified technical defect, Lavazza Customer Service will provide all necessary information for the Machine to be collected by courier for repair or replacement.

3. Package the clean Machine, with the tank emptied, in its original packaging or an alternative one to avoid damage during transportation. All transport costs will be charged to Lavazza.