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Installation Guide for weboost models including: 460060, PWO460060, Complete Cell Signal Booster
Wilson Electronics, LLC 460060 Quint Band Signal Booster PWO460060 PWO460060 460060
File Info : application/pdf, 23 Pages, 3.38MB
DocumentDocumentA WILSON ELECTRONICS BRAND Home Complete Cell Signal Booster ENGLISH FRANÇAIS Installation Guide NEED HELP? support.weboost.ca 866.294.1660 ______ Index Package Contents 1 Preparation 2 STEP 1: Inside Antenna & Booster Placement 3 STEP 2: Mount & Point Outside Antenna Toward Nearest Cell Tower 5 STEP 3: Route & Connect Outside Antenna To Booster 8 STEP 4: Route & Connect Inside Antenna To Booster 9 STEP 5: Power Up The Booster & Optimize The System 10 Measuring Booster Performance 12 Light Patterns 14 Troubleshooting 15 Safety Guidelines 16 Specifications 17 Warranty 19 ENGLISH ______ Package Contents Home Complete Inside Antenna (314440) Outside Antenna (314445) 23 m & 18 m Cables (951160), (951175) Power Supply (850023) Outside Antenna Mounting Bracket Wall Mount Brackets w/Command Strips Cable Mounting Clips Qty. 15 1 HOME COMPLETE CELL PHONE SIGNAL BOOSTER ENGLISH ______ Preparation You Will Need (tools not included) Make sure the following materials are prepared and ready for your installation. 1 to 2 hours 1 Person (2 people to make antenna calibration easier) o Ladder o Drill (if routing cable through wall) o 2.54 - 7.62 cm diameter existing pole for mounting Outside Antenna (#901117 Pole Mount can be purchased separately if needed) o Recommended: Power Strip with surge protection NOTE: These instructions will walk you through a "soft" install process to find the optimal locations for the inside and outside antennas, then through the process of the permanent installation. 2 CELL PHONE SIGNAL BOOSTER HOME COMPLETE at least 60 cm away ENGLISH ______ Step 1: Inside Antenna & Booster Placement Place the Inside Antenna where you need the greatest signal boost and place Booster in your desired location at least 60 cm away from Inside Antenna. NOTE: Do not connect booster to power until the system is fully installed. TIP: The cable from the Inside Antenna can be routed into the ceiling and connected to the coax cable out-of-sight for a better look. 3 HOME COMPLETE CELL PHONE SIGNAL BOOSTER ______ (STEP 1 cont.) The Inside Antenna can be mounted horizontal, vertical or on a desktop. Command strips can be used to secure mounting bracket. Inside Antenna Mounting Options Mounted Horizontal Mounted Vertical ENGLISH Command Strips Command Strips Or use the kickstand and set on desktop 4 CELL PHONE SIGNAL BOOSTER HOME COMPLETE ENGLISH ______ Step 2: Mount & Point Outside Antenna Toward Nearest Cell Tower Pole mounting and wall mounting options are included. The pole mounting option is preferred because it will be easier to adjust to the direction of the cell tower. Attach the Mount to the Outside Antenna and use the Bracket Clamps to attach the Antenna to a pole or exhaust pipe. Outside Antenna Bracket Clamps Mount Pole (2.54 - 7.62 cm dia.) NOTE: Mounting on existing roof exhaust pipe would be a good time-saver option. Watch out for power lines. 5 HOME COMPLETE CELL PHONE SIGNAL BOOSTER ENGLISH ______ (STEP 2 cont.) Point the Outside Antenna toward the nearest cell phone tower. To find the nearest tower, use an app such as `Open Signal'. This is the most critical step of the installation process because it will determine the overall performance of the booster system. The greater the separation between the Inside and Outside Antennas, the better performance you will get from the booster. Cell Tower Outside Antenna NOTE: The Outside Antenna must be at least 15 meters horizontal or 6 meters vertical from the Inside Antenna for best performance. Make sure the Inside Antenna and Outside Antennas are setup so they are facing away from each other. 6 CELL PHONE SIGNAL BOOSTER HOME COMPLETE ENGLISH ______ (STEP 2 cont.) If there's not a pole to easily mount the Outside Antenna, this may be mounted on the fascia by fastening the bracket as shown below. TIP: Make sure to do the optimization test on Step 5 to find the best side of your house before you mount this on the fascia. Mounting On Side Of Roof (Fascia) Using only the back Bracket Clamp for mounting Cable Mounting Clips provided 7 HOME COMPLETE CELL PHONE SIGNAL BOOSTER ENGLISH ______ Step 3: Route & Connect Outside Antenna To Booster Connect the black 23 m Coax Cable to Outside Antenna and route cable into the home. All connections should be hand tightened only. Cable Mounting Clips provided connection Booster 23 m Coax Cable Outside Antenna Route cable to the Home Complete Booster and connect to the port labeled `OUTSIDE ANTENNA'. Outside Antenna Booster Cell Tower 8 CELL PHONE SIGNAL BOOSTER HOME COMPLETE ENGLISH ______ Step 4: Route & Connect Inside Antenna To Booster Connect the black 18 m Coax Cable to Inside Antenna and route to the Home Complete Booster and connect to the port labeled `INSIDE ANTENNA'. Inside Antenna connection Cable Mounting Clips provided 18 m Coax Cable Booster Inside Antenna Booster Outside Antenna Cell Tower 9 HOME COMPLETE CELL PHONE SIGNAL BOOSTER ______ Step 5: Power Up The Booster & Optimize The System Plug the Power Supply into wall outlet then connect to end of booster labeled " " (turn 90° to lock connector). NOTE: We strongly recommend using a power strip with surge protection. to power Can be wall mounted Command Strips ENGLISH 15 METERS HORIZONTAL OR 6 METERS VERTICAL DISTANCE Outside Antenna Inside Antenna Booster to power Cell Tower 10 CELL PHONE SIGNAL BOOSTER HOME COMPLETE ENGLISH ______ (STEP 5 cont.) After powering up your system, you are now ready to optimize your system. Rotate the Outside Antenna in 1/8 turn increments, after each turn, unplug and reconnect the booster to power while observing the signal level on your cell phone from the Inside Antenna's projected area. Secure the Outside Antenna in place, pointing in the direction that gives you the strongest signal. Enjoy your boosted signal! After each rotation, observe signal level on your cell phone from the Inside Antenna's projected area. This is done best by having someone near the inside antenna taking signal measurements after the person outside makes each rotation. 11 HOME COMPLETE CELL PHONE SIGNAL BOOSTER ENGLISH ______ Measuring Booster Performance How To Get Signal Strength As A Number iPhone® AndroidTM iOS 11 and later no longer displays the decibel (dBm) reading in `Field Test Mode'. Tip: Using the signal bars and performing data speed tests on your cell phone can assist you in finding the strongest signal direction as well as placing calls in different locations. For changes/updates on this issue, periodically go to weboost.ca/signalstrength. Settings > About Phone > Status or Network > Signal Strength or Network Type and Strength (exact options/wording depends on phone model). iPhone is a registered trademark of Apple Inc. Android is a trademark of Google Inc. All Other Phones & Alternate Methods Go to www.weboost.ca/test-mode-instructions/ 12 CELL PHONE SIGNAL BOOSTER HOME COMPLETE ENGLISH ______ (MEASURING BOOSTER PERFORMANCE cont.) Signal Strength without Booster Note here: Signal Strength with Booster Note here: Compare Results Having an accurate measurement of signal strength in decibels (dBm) is crucial when installing your system. Decibels accurately measure the signal strength you are receiving. SIGNAL EXCELLENT GOOD FAIR STRENGTH POOR DEAD ZONE 3G/1x 4G/LTE -70dBm -90dBm -71 to -85dBm -86 to -100dBm -101 to -109dBm -110dBm -91 to -105dBm -106 to -110dBm -111 to -119dBm -120dBm DID YOU KNOW a signal increase of just 3dB is 2 times the power and signal amplification! 13 HOME COMPLETE CELL PHONE SIGNAL BOOSTER ENGLISH ______ Light Patterns Solid Green This indicates that your booster is functioning properly and there are no issues with installation. Booster lights Blinking Green & Red Band has reduced gain. This indicates Band 2/25 Band 4 Band 5 Band 12/13/17 that one or more of the booster bands has reduced power due to a feedback loop condition called oscillation. This is a built in safety feature to prevent harmful interference with a nearby cell tower. If you are already experiencing the desired signal boost, then no further adjustments are necessary. If you are not experiencing the desired boost in coverage then refer to the Troubleshooting section. Solid Red Band has shutoff. This is due to a feedback loop condition called oscillation. This is a built in safety feature that causes a band to shut off to prevent harmful interference with a nearby cell tower. Refer to Troubleshooting section. Blinking Green & Yellow Band has reduced gain. This indicates that one or more of the booster bands has reduced power due to overload from nearby cell tower. This is a built in safety feature to prevent harmful interference with a nearby cell tower. If you are already experiencing the desired signal boost, then no further adjustments are necessary. If you are not experiencing the desired boost in coverage then refer to the Troubleshooting section. Solid Yellow Band has shutoff due to overload from nearby cell tower. Outside Antenna must be adjusted. Refer to Troubleshooting section. Light Off If the Signal Booster's light is off, verify your power supply has power. 14 CELL PHONE SIGNAL BOOSTER HOME COMPLETE ENGLISH ______ Troubleshooting IF YOU ARE HAPPY WITH THE COVERAGE, THESE LIGHT ISSUES DON'T HAVE TO BE RESOLVED. YOUR CARRIER'S BAND HAS NOT BEEN AFFECTED. FIXING ANY RED LIGHT ISSUES This involves Solid Red & Blinking Green/Red lights. 1 Verify Outside and Inside Antenna face away from each other. Un-plug and replug in power supply. 2 Verify the Inside Antenna is at least 61 cm from the Booster and pointed away from the Booster. Unplug and re-plug in power supply. 3 Tighten all cable connections (be sure to handtighten only, do NOT use tools). You may want to undo and redo the connection completely. Unplug and re-plug in power supply. 4 Increase the distance (horizontally or vertically) between the Outside and Inside antenna. Add included cable if needed. Un-plug and re-plug in power supply. FIXING ANY YELLOW LIGHT ISSUES This involves Solid Yellow & Blinking Green/Yellow lights. Outside Antenna must be adjusted. Wait 10 seconds between adjustments for the lights to reset. Pole Mount Option: Rotate the Outside Antenna away from the strongest cellular signal in small increments (45°) until the light turns green. Unplug and re-plug in power supply. Mounting On Side Of Roof Option: Change mount location. Move the Outside Antenna to location of the home/building to see if the lights turn green. Un-plug and re-plug in power supply. Then secure in place. NEED HELP? support.weboost.ca 866.294.1660 15 HOME COMPLETE CELL PHONE SIGNAL BOOSTER ______ Safety Guidelines To uphold compliance with network protection standards, all active cellular devices must maintain at least six feet of separation distance from Inside Panel and Dome antennas and at least four feet of separation distance from desktop Antenna. Use only the power supply provided in this package. Use of a non-weBoost product may damage your equipment. The Signal Booster unit is designed for use in an indoor, temperature-controlled environment (less than 100 degrees Fahrenheit). It is not intended for use in attics or similar locations subject to temperatures in excess of that range. RF Safety Warning: Any antenna used with this device must be located at least 8 inches from all persons. AWS Warning: The Outside Antenna must be installed no higher than 10 meters (31'9") above ground. This is a CONSUMER device. BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider's consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider. BEFORE USE, you MUST meet all requirements set out in CPC-2-1-05. You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person. You MUST cease operating this device immediately if requested by the FCC or ISED or licensed wireless service provider. WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device. This device may be operated ONLY in a fixed location for in-building use. FOR MORE INFORMATION ON REGISTERING YOUR SIGNAL AMPLIFIER WITH YOUR WIRELESS PROVIDER, PLEASE SEE BELOW: Sprint: http://www.sprint.com/legal/fcc_boosters.html T-Mobile/MetroPCS: https://support.t-mobile.com/docs/DOC-9827 Verizon Wireless: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html AT&T: https://securec45.securewebsession.com/attsignalbooster.com/ U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp FOR MORE INFORMATION ON REQUIREMENTS SET OUT IN ISED CPC-2-1-05, SEE BELOW: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html HOME COMPLETE CELL PHONE SIGNAL BOOSTER 16 BU-GDE000144-003-012120.indd 16 1/21/2020 3:34:16 PM ENGLISH ______ Specifications Model Number FCC ID IC ID Connectors Antenna Impedance Frequency Power output for single cell phone (Uplink) dBm Power output for single cell phone (Downlink) dBm Noise Figure Isolation Power Requirements Home CompleteTM 460060 PWO460060 4726A-460060 F-Female 75 Ohms 698-716 MHz, 729-746 MHz, 777-787 MHz, 824-894 MHz, 1850-1995 MHz, 1710-1755/2110-2155 MHz 700 MHz Band12/17 700 MHz Band13 800 MHz Band 5 1700 MHz Band 4 1900 MHz Band 25/2 25.6 25.2 25.8 25.2 25.2 700 MHz Band12/17 700 MHz Band13 800 MHz Band 5 2100 MHz Band 4 1900 MHz Band 25/2 13.6 13.3 12.7 12.9 12.5 5 dB nominal > 110 dB 5 VDC Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only. If the Signal Booster is not in use for five minutes, it will reduce gain until a signal is detected. If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the Signal Booster will automatically turn the power off on that band. For a detected oscillation the Signal Booster will automatically resume normal operation after a minimum of 1 minute. After 5 (five) such automatic restarts, any problematic bands are permanently shut off until the Signal Booster has been manually restarted by momentarily removing power from the Signal Booster. Noise power, gain, and linearity are maintained by the Signal Booster's microprocessor. The term "IC" before the radio certification number only signifies that Industry Canada technical specifications were met. This device complies with Part 15 of FCC rules. This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by weBoost could void the authority to operate this equipment. NEED HELP? support.weboost.ca 866.294.1660 17 HOME COMPLETE CELL PHONE SIGNAL BOOSTER ______ Antenna Kit Options The following accessories are certified by the FCC to be used with the Home MultiRoom. This radio transmitter 4726A-460060 has been approved by Innovation, Science and Economic Development Canada to operate with the antenna types listed below, with the maximum permissible gain indicated. Antenna types not included in this list that have a gain greater than the maximum gain indicated for any type listed are strictly prohibited for use with this device. BAND 12/17 Outside antenna maximum permissible antenna gain (dBi) 50 4.4 Inside antenna maximum permissible 3.25 antenna gain (dBi) 50 BAND 13 4.2 3.05 BAND 5 3.9 3.2 BAND 4 4.4 2.4 BAND 25/2 4.6 2.5 FIXED INSIDE ANTENNA KIT OPTIONS Antenna # Coax Type Ln(ft) Antenna Type 301211 RG-11 30 Dome 75 304419 RG-11 30 Panel 50 314440 RG-11 30 Panel 75 314444 RG-11 30 Panel 75 FIXED OUTSIDE ANTENNA KIT OPTIONS Antenna # Coax Type Ln(ft) Antenna Type 314445 RG-11 30 Directional 75 314475 RG-11 30 Directional 75 304423 RG-11 30 Omni 75 304421 RG-11 30 Omni 75 314473 RG-11 30 Panel 75 HOME COMPLETE CELL PHONE SIGNAL BOOSTER BU-GDE000144-003-012120.indd 19 18 1/21/2020 3:34:17 PM Notes ENGLISH NEED HELP? support.weboost.ca 866.294.1660 19 CELL PHONE SIGNAL BOOSTER HOME COMPLETE ENGLISH 2 YEAR WARRANTY weBoost Signal Boosters are warranted for two (2) years against defects in workmanship and/or materials. Warranty cases may be resolved by returning the product directly to the reseller with a dated proof of purchase. Signal Boosters may also be returned directly to the manufacturer at the consumer's expense, with a dated proof of purchase and a Returned Material Authorization (RMA) number supplied by weBoost. weBoost shall, at its option, either repair or replace the product. This warranty does not apply to any Signal Boosters determined by weBoost to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties. Replacement products may include refurbished weBoost products that have been recertified to conform with product specifications. RMA numbers may be obtained by contacting Customer Support DISCLAIMER: The information provided by weBoost is believed to be complete and accurate. However, no responsibility is assumed by weBoost for any business or personal losses arising from its use, or for any infringements of patents or other rights of third parties that may result from its use. 20 HOME COMPLETE CELL PHONE SIGNAL BOOSTER 3301 East Deseret Drive, St. George, UT 866.294.1660 www.weboost.ca Copyright © 2019 weBoost. All rights reserved. weBoost products covered by U.S. patent(s) and pending application(s) For patents go to: weboost.ca/us/patents NOT AFFILIATED WITH WILSON ANTENNA