Introduction
This document announces the release of ASC's Neo Suite Version 7.3, including its associated products like EVOIPneo and EVOLUTIONneo. This update, Fix Pack 3, introduces significant enhancements, new features, and numerous bug fixes to improve the software's functionality, performance, and stability.
Key Features and Enhancements
The Neo Suite 7.3 - Fix Pack 3 brings several new capabilities and improvements:
- New System Diagram Module: Provides a graphical overview of system architecture and health status.
- Direct Recording Access: Enables direct access to recordings via URL links, useful for CRM integration.
- Enhanced Integrations: Includes updates for Mitel PHONEapp, Cisco Webex Meetings, and support for Microsoft Graph API for employee synchronization.
- Improved Analytics and Reporting: Features like the new EML transcription version and enhancements to REPORTneo offer better performance and new reporting options.
- Enhanced Security: Introduces default minimum password requirements and addresses various security vulnerabilities.
- Configuration Flexibility: Allows for configurable database backups and separate TTL settings for audio and screen recordings.
Installation and Upgrading
The document outlines detailed installation and upgrading instructions for Neo Suite 7.3 and its client applications. It emphasizes mandatory updates from previous versions (e.g., Neo 7.3 FP 2) and provides notes on system requirements, such as PostgreSQL versions and RAM. Users are advised to consult the official ASC documentation for comprehensive guidance.
Bug Fixes
This release addresses a wide range of bugs across different modules, including Recording, Quality Management, Analytics, and Client Applications. Notable fixes include improvements in participant tagging, audio handling, system stability, and the resolution of various security vulnerabilities identified in third-party libraries.
Compatibility and Availability
Neo Suite 7.3 is compatible with specific operating systems, third-party software versions, and hardware components as detailed in the product documentation. The suite is available for use since July 16, 2025.
