CHASING Hydro4 Pool Cleaner
User Manual - Cordless Version
Table of Contents
Disclaimer
Please read this disclaimer carefully before using the CHASING Hydro4. Your use of this product signifies your acceptance of all terms and conditions herein.
CHASING shall not be liable for any personal injury or property damage (including direct or indirect damage) resulting from the following situations when using this product:
- Damage caused by use by a controller who is not in a sound physical or mental state.
- Personal injury and property damage caused by the controller's intentional actions.
- Compensation for damages caused by accidents.
- Failure to follow the correct instructions in this manual for product assembly or operation.
- Other damages caused by improper use of the cleaner, such as unauthorized modification or replacement of parts not manufactured by CHASING.
- Damage caused by using non-CHASING manufactured products or counterfeit CHASING products.
- Compensation for damages caused by operational errors or misjudgments by the controller.
- Malfunctions caused by natural wear and tear, corrosion, power cable degradation, and other issues with the cleaner.
- Other damages not within the scope of CHASING's responsibility.
Precautions
Warning: Please read the user manual thoroughly and use the product according to the instructions. The company is not responsible for any losses or injuries caused by improper use.
- Warning: Do not allow children to use this product without adult supervision.
- Warning: This product's components can only be disassembled and repaired by authorized and trained professional technicians from the dealer. Otherwise, the warranty will be void, and it may cause personal injury.
- Warning: If the cleaner is used at temperatures higher than the specified operating temperature or exposed to direct sunlight for extended periods, the overheat protection system will activate, causing the unit to shut down. In severe cases, it may damage the product.
- Warning: Do not open, crush, heat, or incinerate the battery to avoid risks of fire and burns.
- Warning: Do not use the cleaner if its internal structure is damaged.
- The cleaner can only be used in swimming pools and not in other environments. Do not allow anyone to enter the pool while the cleaner is operating.
- Do not touch rotating parts directly with your hands while the cleaner is operating.
- Do not use this product in swimming pools where flocculants or other water clarifiers have been added, as the cleaner's filter may become clogged or damaged.
- Please use the cleaner under the following specified conditions:
| Operating Depth | 0.5-3 m |
| Operating Temperature | 10-35°C |
| pH Value | 7-7.8 |
| Salt | Up to 5,000 ppm |
| Chlorine | Up to 4 ppm |
Main Components - Pool Cleaner
The pool cleaner consists of the following main parts:
- Filter Basket
- Handle
- Status Indicator
- Cable Tie Connector
- Water Outlet
- Drive Wheel
- Active Brush
- Water Inlet
- Driven Brush
Battery Buoy
- Power Button
- Power Indicator
- Port for connecting cable / Charging port
Power Adapter
- Cable connection port
- 12-meter cable
Connection and Operation
Connection and App Pairing
- Connect the cable tie connector on the robot to the cable tie connector on the battery buoy and twist it clockwise until tight.
- Place the robot and the battery buoy into the swimming pool simultaneously. Turn on the power after the robot and battery buoy have submerged in the pool.
- Press and hold the Power button ② on the battery buoy to turn on the robot. The status indicator will light up. Then, press the Power button or use the app to control the robot's cleaning operation.
Status Indicator Descriptions
Robot Cleaner Status
| Function Description | Hydro4 Display |
|---|---|
| Self-checking | Flowing white light |
| Standby in water | Flowing yellow light |
| Not in water | Flowing orange light |
| Pause cleaning | Solid green light |
| Cleaning | Flowing green light |
| Robot abnormal | Refer to "Error Code Details" |
Battery Buoy Status
| Button | Function Description | Hydro4 Display on Battery Buoy |
|---|---|---|
| Power (ON/OFF) | Standby | Solid yellow light |
| Cleaning | Solid green light | |
| Pause cleaning | Flashing green light | |
| Robot abnormal | Flashing red light | |
| Firmware Update | Firmware update | Flashing white light |
| Reset Success | Reset successful | Three flashes of blue light |
| Power Supply | OFF | Off |
| ON | Solid green light | |
| Low Battery (less than 5%) | Low battery | Solid red light |
| Charging (not fully charged) | Charging | Flashing green light |
| Charging (fully charged) | Fully Charged | Solid green light |
Error Code Details
| Error Description | Hydro4 Display |
|---|---|
| Robot not in water | Flowing orange light |
| Abnormal operating voltage | Solid red light |
| Accelerometer failure | Solid red light |
| Gyroscope failure | Solid red light |
| Drive motor blocked | Solid blue light |
| Left pump motor blocked | Solid red light (right), solid purple light (left) |
| Right pump motor blocked | Solid red light (left), solid purple light (right) |
| All pump motors blocked | Solid purple light |
| Robot communication abnormal | No light display |
After Cleaning
- The robot will automatically stop in the pool if the battery is low, or it will stop at the water level of the pool using the "Pick-up" function in the app.
When the robot's battery is low:
[Image description: A diagram showing the robot in the pool with a low battery indicator, and the app interface showing 'Connected already' and 'Pick-up' options.]
- Grasp the robot's handle and lift it out of the water. Hang it above the water for 10-20 seconds to drain any remaining water from the unit.
[Image description: A diagram showing the robot being lifted out of the water by its handle.]
*Do not pull the cable tie directly from the water surface to avoid breakage and damage.
Battery Charging Precautions
- Please charge the robot only with the official CHASING power adapter.
- Ensure the charging port on the battery buoy is dry before charging.
- During charging, the green light on the Power button will flash, indicating charging is in progress. A solid light indicates charging is complete. Remove the adapter immediately after charging is finished.
- Due to prolonged storage, the battery's self-discharge rate can increase, and its performance may degrade. It is recommended to charge and discharge the battery every three months to mitigate the negative effects of long-term storage and restore its performance.
- The lithium battery in this product is non-replaceable. Please recycle it at designated battery recycling stations. Do not dispose of it in regular household waste.
- Battery care tips:
| If not using the battery | Charge when the remaining power is less than 5% | Maintain a charge level of 50-70% | Suitable operating temperature: 5-35°C |
App Features
Download the CHASING GO3 App
The CHASING GO3 app supports iOS 11.0 and above, and Android 7.0 and above. You can download the app by scanning the QR code or by visiting the iOS App Store, Google Play, or the CHASING website.
[Image description: A QR code for downloading the CHASING GO3 app.]
Bluetooth Connection
- On the "Device Selection" page, select "CHASING HYDRO4".
- Select "Go to Connect".
[Image description: Screenshots of the app showing the device selection and connection process.]
- Once a new device is found, click on it to connect. After a successful connection, you will enter the "Home" page.
[Image description: Screenshots of the app showing the connection status and the home screen.]
Remote Control
- To use the "Remote Control" function, you must log in to your CHASING account first.
[Image description: Screenshot of the app showing the login screen for remote control.]
- In the "Cloud Service" page, follow the instructions to connect the robot to the network, and then use the remote control function.
[Image description: Screenshots of the app showing the cloud service configuration and Wi-Fi connection process.]
After connecting to the network and powering on, if the unit is not used for a long time, the buoy will automatically enter standby mode with low power consumption. The system can be woken up via the app or by pressing the power button.
- You can disconnect the device and add a new device in "Manage bound device".
*If you are unable to disconnect the device, please contact CHASING after-sales service for assistance.
Scheduling
When the cleaner is in standby mode and placed in the swimming pool, you can create a cleaning schedule to perform cleaning operations autonomously.
[Image description: Screenshots of the app showing options for creating timed cleaning and delayed cleaning schedules.]
- Create a timed cleaning schedule.
- Enter the "Create Delay" screen to set a delayed cleaning time.
- Schedule creation successful.
Maintenance
Cleaning the Filter Basket
[Image description: Diagrams illustrating the process of removing and cleaning the filter basket.]
*To ensure the cleaning performance of the machine, we recommend replacing the filter basket at least every three months during use.
Storage:
- Clean the filter basket thoroughly and place it inside the cleaner.
- Ensure there is no water left in the cleaner.
- Turn off the battery buoy after charging is complete.
- Store indoors in a cool, dry place at a temperature of 5-45°C.
Troubleshooting
| Problem Description | Possible Cause | Solution |
|---|---|---|
| Battery buoy cannot be charged | Poor contact with the charger | Wipe the charging contacts of the battery buoy dry and check for damage. |
| Battery not fully charged | Check if the buoy was turned off after charging and entered normal standby mode, which causes power loss. | |
| Robot does not start | Cable not connected between buoy and robot | Ensure the cable is connected correctly. |
| Robot not in water | Place the robot in the water. | |
| Foreign object stuck in the tracks | Check the tracks for foreign objects and remove them. | |
| Robot moves but does not clean effectively | Low battery charge level | Charge the battery buoy. |
| Damage to the robot or buoy's electrical system | Check error codes and contact the after-sales service agent. | |
| Clogged filter basket | Clean the filter basket. | |
| Foreign object stuck in the impeller | Check the impeller for foreign objects and remove them. | |
| Robot cannot climb walls | Low battery charge level | Charge the battery buoy. |
| Clogged filter basket | Clean the filter basket. | |
| Foreign object stuck in the impeller | Check the impeller for foreign objects and remove them. | |
| Unsuitable temperature or pH level | Use the robot in a pool with appropriate temperature and pH levels. | |
| Algae on the walls | Check water chemical levels and scrub the walls. | |
| Robot only cleans part of the pool | Low battery charge level | Charge the battery buoy. |
| Clogged filter basket | Clean the filter basket. | |
| Obstructions in the pool | Remove obstructions from the pool. |
Product Parameters
| Parameter | Specification |
|---|---|
| Robot Dimensions | 398 * 405 * 253 mm |
| Robot Weight | 6.5 kg |
| Buoy Dimensions | 294 * 294 * 145 mm |
| Buoy Weight | 2.5 kg |
| Battery Capacity | 14400 mAh |
| Battery Operating Time | Up to 200 minutes |
| Working Power | Up to 150W |
| Charging Power | Up to 150W |
| Charging Time | 4 hours |
| Operating Depth | 0.5-3 m |
| Recommended Pool Size | Up to 12 m |
| Cleaning Area | Pool bottom, pool walls, waterline |
| Filtration Rate | Up to 320 L/min |
| Filter Resolution | 180 microns |
| Movement Speed | 12 m/min |
| Active Brush | Supported |
| App Control | Supported |
| Water Temperature Display | Supported |
| Remote Control | Supported |
After-Sales Service
- For any technical questions or issues, please email CHASING after-sales service personnel or contact customer service via E-chat on the company website.
After-sales service email addresses:
- Europe: support01@poolmatebot.com
- Asia & Oceania: support02@poolmatebot.com
- North America, South America & Africa: support03@poolmatebot.com
- You can find usage videos in the app's menu, on the company website, and on the company's WeChat account for a better experience.
CHASING
This manual may be subject to change without prior notice. The latest version can be found on the CHASING website: https://www.poolmatebot.com
