Instructions for Panasonic models including: ACXF55-38260 Wireless LAN Module Built-in, ACXF55-38260, Wireless LAN Module Built-in, LAN Module Built-in, Module Built-in

Setup Instructions


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OI WAC-Built-in-Wifi-V2
Setup Instructions
Wireless LAN Module (built-in)

 

English

 ()
, 

2-28

Setup Instructions

29-60

Wireless LAN Module (built-in)

Please read these Setup Instructions thoroughly and keep

them for future reference.

ACXF55-38260


 Panasonic 

 ................................................................................................................................................ 2-3  ............................................................................................................................................... 4-5  ................................................................................................................................................... 6  ....................................................................................................................................... 7-16  ........................................................................................................................................... 17-23  ................................................................................................ 24-26  ................................................................................................................................................ 27  ......................................................................................................................................................... 28



/      



  



  






  ()  ( )

2


  15 cm  ()


() · 
 ( ) ·   ( ) ·      ·   ( )  /   

  · 
 ( )  (  ) -  Panasonic Comfort Cloud
   ·  / ( Panasonic   WIFI )  



 

3




() 

Panasonic



  

Panasonic Comfort Cloud ()

·  ·  "Panasonic Comfort Cloud"  · 

 -  - (2) *

     

PIOT-V2(WA) DC 5V() Tx/Rx  190/70 mA IEEE 802.11 b/g/n; 5.0 (BLE) 2.4 GHz 
WPATM / WPA2TM / WPA3TM

 PIOT-V2(WA) 

 

 2412 - 2472 MHz

 EIRP (dBm) 20 dBm

BLE

2402 - 2480 MHz

20 dBm

* 

4

 ·  ·  · 
 ·   
 ·  · 

·  ·  · 



Android 

· 

 GET IT ON
Google Play

·  "Panasonic Comfort Cloud" 

· 

iOS 

· 

 Download on the
App Store

·  "Panasonic Comfort Cloud" 

· 


·  · 





5




 "Panasonic Comfort Cloud"

 Panasonic ID

 "Panasonic Comfort Cloud" 

· 

Login

"Create new Panasonic ID" 

Please enter your Panasonic ID and password. Panasonic ID

·  Panasonic ID 

E-mail address

Password Password

Remember me Forgot ID/Password Create new Panasonic ID delete Panasonic ID View an example

Login

6

/



  "Panasonic Comfort Cloud" 





QR code



Please check if there is a QR code on the lower right surface.



Click here to reset the unit wireless LAN settings to the factory default.
QR code 
SSID/PW 



7

 "Panasonic Comfort Cloud" 
CW

QR
Please check if there is a QR code on the lower right surface.

CW


Click here to reset the unit wireless LAN settings to the factory default.
QR code 
SSID/PW 

8

 QR  "Scan QR code"




QR code 

QR code 

 







QR code 
9

QR

 "Next" BLE

 BLE

QR code 

 BLE
 



SSID/

BLE "" BLE
BLE

WiFi+QR QR code
SSID/ Soft AP

Soft AP



Soft AP


10

AP

SSID/



 "Next" WAC(V2)SSID



 Soft AP

Soft AP 

 

11

() 
  
 
12

() 
 SSID


SSID/ 





SSID

 SSID
SSID

SSID TKIP





 
13


() 

SSID TKIP

SSID

 
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 T3801

 

PCB

  

 

 



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16

/




1    ·   "Panasonic Comfort Cloud"  

2   

New air conditioner settings

Step 1

Step 2

Step 3

Model : CMSo-HdeZ2l 5UKE
CS-HZ25UKE-5

Enter your preferred name for this aircondi oner
Air condi oner name Air condi oner name

Register
 ·  



17




1  "Panasonic Comfort Cloud"  

2 

Login
Please enter your Panasonic ID and password. Panasonic ID E-mail address Password Password
Remember me Forgot ID/Password Create new Panasonic ID delete Panasonic ID View an example
Login

Panasonic ID

 Panasonic ID/   Panasonic ID  Panasonic ID 

My Home
27.0°c OFF
Living Room
25.0°c OFF
Bedroom
26.0°c OFF
Dining
First Floor

26.0°c OFF
Kitchen
30.0°c OFF
2F Kids room
23.0°c ON
Bedroom 2

  1  
  2 

 -   


 /

 
 (*)
  

 

(*) 
18

 


Information
Users awaiting your approval
Please register me as user
Please register me as user
Error messages My Home Master Bedroom H14 Indoor intake air temperature sensor abnormality

 




User approval
My Home Living Room User A Approval note Air conditioner name
Do not approve
Only allow monitoring air conditioner status
Allow both monitoring and controlling air conditioner







Air conditioners

My Home

Living Room OFF
Kitchen OFF
Bedroom OFF
2F Kids room OFF
Dining OFF
Bedroom 2 ON

27.0°c 26.0°c 25.0°c 30.0°c 26.0°c 23.0°c

/
 /

All OFF

All ON

/ 

Turn on all air conditioners?

Cancel

OK

19





 


Statistics

My Home Living Room

Day

Week

Month

Year

20
15 

Note : This is an approximated value 45
25

10

5

5

-15

0

-35

Hour 2 4 6 8 10 12 14 16 18 20 22 24

Compare

2.Dec.2017
Estimated Energy consumption
16 kWh

1.Dec.2017
Estimated Energy consumption
16 kWh

Estimated Energy consumption (kWh) Temperature (ºC)

 
  


·  · 

20


1  "Weekly Timer"  

2  

Weekly timer

My Home

Air conditioner name

Edit

ON/OFF

Living Room



All OFF

All ON

No.1
Time 10:00 SET 25.0°c

Delete

Change



Please select the day you would like to copy to.
Mon Tue Wed Thu Fri Sat Sun
OK


3   

Weekly timer
My Home Living Room
Monday

0 2 4 6 8 10 12 14 16 18 20 22 24

No.

Time

Settings

1. 10:00

25. 0 C

2. 14:00

OFF

3. 18:00

25. 0 C

4. 20:00

OFF

5. 22:00

27. 0 C

6.

-

-

Copy

M TWT F S S

Apply

Weekly timer
10 58
11 59
12 : 00
13 01
14 02
OK


Weekly timer My Home Living Room
Cool
24. 5 C SET ON

21




 

CS-HZ25UKE-5 Owner User list Change password Replace device Change router settings
Device list Group list Application settings User's manual Terms of use Privacy notice Copyright deleting Panasonic ID Logout


            Panasonic ID  Panasonic ID 



User list

My Home

Living Room

Note

Edit

22

 
 
/ 


Changing device password
Make sure the device is correct and enter old password and new password. Password must be 8-15 characters with letters and numbers. My Home
Living Room Air-conditioner model
CS-HZ25UKE-5 Old password Old password
New password New password Re-enter new password


 

Register

 1  "Replace device"

Replace device
My Home Living Room
Air-conditioner model CS-HZ25UKE-5
Replace the indoor PCB or wireless module. 1. Connect the air-conditioner to the server via wireless router. 2. Use smartphone to register air-conditioner to the server. *Kindly redo weekly timer setting after replacement of wireless module.



 2  "Change router
settings"
Change router settings

My Home Living Room
Air-conditioner model CS-HZ25UKE-5
Set up the wireless network again when you replaced the wireless router or changed the password. You will have to set up each device if two or more air conditioners are connected to the same router.



Cancel

Start

Cancel

Start



Device list

My Home
Air conditioner name

Change

Living Room

Delete

Kitchen Child Room

 


Group list



Group name
My Home

Change

Delete

First Floor

 






Add new group


23











"Panasonic Comfort

(Android 5.0  iOS 9 

Cloud"  )






"Panasonic Comfort Cloud" 

 

 

 "Panasonic Comfort Cloud"  Panasonic ID  ()   Menu  "Owner"  "User List" 

 
 


 



 SSID MAC  2.4 GHz   2.4 GHz   MESH  5 GHz   2.4 GHz 

 PCPF  AFUS  IP   : 443; : Idcws.pcpf.panasonic.com

 ·  5 
 "1"

· 

 "4"

· 

·5  LED 

: 3  : 2  :
: · 10 



·" -  "

24



"Panasonic Comfort Cloud"  



 ID

"Panasonic Comfort Cloud"  Panasonic ID Panasonic ID

 "Forgot ID/password"  "Forgot ID/password"  

 "Remember me" 

· 
· 15  "Panasonic Comfort Cloud" 
· "Panasonic Comfort Cloud"   "Panasonic Comfort Cloud" 
·"Panasonic Comfort Cloud"  · Panasonic ID 
 Panasonic ID ·"Panasonic Comfort Cloud" /  "Panasonic Comfort Cloud" 

 

 HEATiAUTO-X 

/ ID   

Menu
Owner
2 Device list
Group list Application settings User's manual Terms of use Privacy notice Copyright deleting Panasonic ID Logout



25



 


 "Panasonic Comfort Cloud"  

Home

Air conditioner name

Edit

ON/OFF

Living Room
  

1


Menu
Owner
2 Device list
Group list Application settings User's manual Terms of use Privacy notice Copyright deleting Panasonic ID Logout

4
 
Daylight Op on

 



  



 "Panasonic Comfort Cloud"  Menu  "Owner"   "Change router settings"

(Android 5.0  iOS 9  ) "Panasonic Comfort Cloud"  Panasonic   ID 

 "Panasonic Comfort Cloud"  Menu  "Owner" "Replace device"


 "Panasonic Comfort Cloud"  Menu  "Owner"  "Change router settings" 



· LED /

  5  "1"

· 

 "5"

·  3 

· LED 

 "Panasonic Comfort Cloud"   Menu

 "Device list" 

26



 
 LED   LED 

 · 
·  
·  

/



27


  Panasonic    ( 1-5 )   (1)  Panasonic Corporation  Panasonic Corporation  (2)  Panasonic Corporation  (3) BSD /  (3)    1.   (C) 2003-2016, Jouni Malinen <j@w1.fi >    BSD   1.  2. /  3.      ( )
28

Built-in Network Adaptor that allows you to control your air conditioning unit operation from anywhere.
Thank you for purchasing this Panasonic product.
Table of Contents
Safety Precautions ............................................................................................................................. 29-30 System Overview ............................................................................................................................... 31-32 Get Started ............................................................................................................................................. 33 App Settings ...................................................................................................................................... 34-43 How to Use ........................................................................................................................................ 44-50 Network Adaptor & App FAQs ........................................................................................................... 51-53 Troubleshooting ...................................................................................................................................... 54 Information ............................................................................................................................................... 55 Copyright ........................................................................................................................................... 56-60

/English /Safety Precautions

Safety Precautions

Before attempting to control / operate this airconditioner product via wireless communication from a remote location, make sure to check the installation of the appliance and its surrounding area, and, be wary of any person(s) within the vicinity. To prevent personal injury, injury to others or property damage, please comply with the following: Incorrect operation due to failure to follow instructions below may cause harm or damage, the seriousness of which is classified as below:

WARNING

This sign warns of death or serious injury.

CAUTION

This sign warns of injury or damage to property.

The instructions to be followed are classified by the following symbols:

This symbol denotes an action that is PROHIBITED.
This symbol denotes an action that is COMPULSORY.
WARNING
Network Adaptor (activated) Do not use the indoor unit near to any medical equipment or automatic control equipment (automatic door, wire alarms, etc.). (Radio wave from air conditioner unit may interfere with the equipment and may cause incident due to malfunction)

29

Safety Precautions
Keep at least 15 cm away from the indoor unit if you have a cardiac pacemaker. (Radio wave from air conditioner unit may interfere with the operation of pacemaker)
CAUTION
Network Adaptor (activated)
Check the following requirements in advanced (At home): · Insert the power supply thoroughly. Ensure no dust builds up on the power supply. (This can cause fire due to ignition in the power supply's of poor contact) · Check the status of timer activation set by other persons. (Unexpected run-stop operation may cause harm to human body, pets, and plants) · There should be no abnormality in the air conditioner such as change of airflow. Ensure no object(s) which may be displaced easily due to the airflow blowing directly at it. The fallen or moved object(s) might lead to danger such as fire, injury etc. · At all times, use the in-house remote control when there is a possibility of person(s) (such as infant, children, disabled person(s), elderly or sickly person(s)) who are incapable of controlling the temperature themselves and rely on the pre-set configuration of the air-conditioner. The rise and drop in the temperature due to remote operation might cause the occupant(s) to experience discomfort and/or disrupt their daily routine. Plant(s) and animal(s) are likely to be affected by sudden temperature adjustments.
30

Check the following requirements before operating the air conditioner from a remote location: · Do inform the person(s) in the vicinity of the area being air-conditioned that you will remotely control the air conditioner operation and settings. This is to avoid any possibility of serious effects on person(s) either due to being taken by surprise or due to sudden changes in temperature (from comfort to cold or vice versa). (This may cause harm to human body due to sudden changes of outside temperature and room temperature. Temperature adjustment can be operated by remote control)
- If the main display of the Panasonic Comfort Cloud app does not reflect the status of the operation, please use the in-house remote control to operate the air-conditioner. · As the app uses network communication, there may be times when remote operation is not possible due to communication and/or network failures (such as Panasonic Cloud server downtime, telecom providers' server downtime, WIFI connectivity etc.). In the event of such failure(s), please use the in- house remote control to operate the air-conditioner.

System Overview

Air Conditioner

Items you need to prepare (purchase and subscribe separately)

Download from app store

Network Adaptor

Router

Internet Smartphone

Panasonic
Panasonic Comfort Cloud app (free)

· This feature requires the app to work with a smartphone. Please check each store for the supported OS version.
· The Network Adaptor is designed specifically as a terminal for "Panasonic Comfort Cloud" app. · The Wireless LAN network coverage must reach the Window air conditioner unit installation location.

Specification - Built-in Network - (2QR code) *

Model Input Voltage Current Consumption Wireless standard Frequency range Encryption

PIOT-V2(WA) DC 5V (From Air Conditioner Indoor Unit) Tx/Rx max. 190/70 mA IEEE 802.11 b/g/n; BT5.0 Low Energy (BLE) 2.4 GHz band WPATM / WPA2TM / WPA3TM

Maximum radio-frequency power transmitted in the frequency bands PIOT-V2(WA)

Type of wireless WLAN BLE

Frequency band 2412 - 2472 MHz 2402 - 2480 MHz

Max. EIRP (dBm) 20 dBm 20 dBm

* Either one of the specific network to be incorporated within the corresponding air conditioner model. Be sure to make clear with sales representative accordingly.

Safety Precautions / System Overview

English

31

System Overview

Precaution
· Do NOT disassemble or alter this Network in any way. · Do NOT remove this Network from the air conditioner unit during operation. · Data transmitted and received over radio waves may be intercepted and monitored.

Usage precaution
· Before using this product, be sure to read all the precautions in this manual for proper use. The Company is not liable for any defects and damages, unless legal liability is recognized, in regards to failures, incurred by use of this product that occur through incorrect use or during use by yourself or a third party.

Security measure
· Wireless LAN uses radio waves to exchange information. Therefore, there is a risk of unauthorized access. · Initialize the app settings on the product prior to disposal or transferring to a third party.

Before setting the network connection
· Confirm the wireless router is connected to the network correctly. · Confirm the Wireless LAN of the smartphone is activated. · Confirm your smartphone and this product are connected to the same wireless router.

App Installation

For Android user

· Open

. GET IT ON
Google Play

· Search for "Panasonic Comfort Cloud" app.

· Download and install.

For iOS user

· Open

. Download on the
App Store

· Search for "Panasonic Comfort Cloud" app.

· Download and install.

Note

· The app user interface image may change for version upgrade without notification.
· There is no charge to using this application. However, other charges may be incurred for connection and operation.

32

Get Started

Check the app's connectivity status before and during operation. If the status is not reflected, use the remote control to operate your air conditioner.

Starting "Panasonic Comfort Cloud"

Create New Panasonic ID

Use "Panasonic Comfort Cloud" app as an option to control the air conditioner.

· For new user, select "Create new Panasonic ID"

Login

to register.

Please enter your Panasonic ID and password. Panasonic ID

· For registered user, log in using your Panasonic ID and password.

E-mail address

Password Password

Remember me Forgot ID/Password Create new Panasonic ID delete Panasonic ID View an example

Login

System Overview / Get Started

English

33

App Settings
Add new air conditioner device Air conditioner need to be registered before using "Panasonic Comfort Cloud" app.

New registration

Please check if there is a QR code on the lower right surface.

Click here to reset the unit wireless LAN settings to the factory default.

34

Setting connection network (Wireless Remote Control) Replace deviceeChange router settings
Please check if there is a QR code on the lower right surface.
CW
Click here to reset the unit wireless LAN settings to the factory default.
CW
35

App Settings

English

App Settings
Setting connection network (Wireless Remote Control) Setup using QR scan
36

Setting connection network (Wireless Remote Control) Setup using QR scan
0UIFS
37

App Settings

English

App Settings
Setting connection network (Wireless Remote Control) Setup using AP mode
38

Setting connection network (Wireless Remote Control) Router connect confirmation
39

App Settings

English

App Settings
Setting connection network (Wireless Remote Control) Router connect choosing
40

Setting connection network (Wireless Remote Control) Router connect confirmation
SSID select
41

App Settings

English

App Settings
Setting connection network (Wireless Remote Control) Device registration confirmation

42

Set password Save passwoords for future use

Setting connection network (Wireless Remote Control) Owner (user) device login and (sharing)
43

App Settings

English

How to Use

Registration completed
1 After registration and connection is established between the app and your air conditioner, set the preferred name to identify your air conditioner easily. · After registering your preferred name for your air conditioner, you can use the "Panasonic Comfort Cloud" app functions.

2 Beside operation control, this application can monitor the estimated energy consumption and do comparison for different time frame by referring to the statistic's graph.

New air conditioner settings

Step 1

Step 2

Step 3

Model : CMSo-HdeZ2l 5UKE
CS-HZ25UKE-5

Enter your preferred name for this aircondi oner
Air condi oner name Air condi oner name

Register
Note · Check the app's connectivity status before and during operation. If the status is not reflected, use the remote control to operate your air conditioner.

44

ALapupnIcnhsttahlelaAtiopnp
1 Log in to the "Panasonic Comfort Cloud" app.

2 Select your air conditioner to control.

Login
Please enter your Panasonic ID and password. Panasonic ID E-mail address Password Password
Remember me Forgot ID/Password Create new Panasonic ID delete Panasonic ID View an example
Login

Panasonic ID
Password
Reset Panasonic ID / Password Register for new Panasonic ID Delete Panasonic ID Start a demonstration

My Home
27.0°c OFF
Living Room
25.0°c OFF
Bedroom
26.0°c OFF
Dining
First Floor

26.0°c OFF
Kitchen
30.0°c OFF
2F Kids room
23.0°c ON
Bedroom 2

Main menu 1st Group Device
Add new device 2nd Group

Main Device Screen - Operation Setting Back
Information Indoor temperature
Outdoor temperature
Switching between device Air conditioner OFF/ON toggle

Status of all air conditioner in the same group
Operating mode (*)
Setting the temperature Set temperature Setting the temperature

How to Use

English

Change fan speed Statistics
Weekly timer (*) Subject to model compatibility

Set swing position Basic features
45

How to Use

Information
Information
Users awaiting your approval
Please register me as user
Please register me as user
Error messages My Home Master Bedroom H14 Indoor intake air temperature sensor abnormality

User approval
User's control right Air conditioner's error messages

Notifications

User approval
My Home Living Room User A Approval note Air conditioner name
Do not approve
Only allow monitoring air conditioner status
Allow both monitoring and controlling air conditioner

Air Conditioner Status

Air conditioners

My Home

Living Room OFF
Kitchen OFF
Bedroom OFF
2F Kids room OFF
Dining OFF
Bedroom 2 ON

27.0°c 26.0°c 25.0°c 30.0°c 26.0°c 23.0°c

Individual air conditioner OFF/ON toggle
Air conditioners' status (OFF/ON, operating mode and set temperature)

All OFF

All ON

All OFF/ All ON

46

Turn on all air conditioners?

Cancel

OK

Statistics Type selection Chart
Set temperature

Statistics

My Home Living Room

Day

Week

Month

Year

Note : This is an approximated value

20

45

15

25

10

5

5

-15

0

-35

Hour 2 4 6 8 10 12 14 16 18 20 22 24

Compare

2.Dec.2017
Estimated Energy consumption
16 kWh

1.Dec.2017
Estimated Energy consumption
16 kWh

Estimated Energy consumption (kWh) Temperature (ºC)

Outdoor Temperature Indoor Temperature
Comparing the selected date Date Selection Selected date information

Note
· Estimated energy consumption may not be supported by certain models. · For Multi-split AC system: energy consumption value displayed is for whole system.

How to Use

English

47

How to Use
Weekly Timer 1 Tap "Weekly Timer" to set the timer
schedule.

2 Tap .

Weekly timer

My Home

Air conditioner name

Edit

ON/OFF

Living Room

All OFF

All ON

No.1
Time 10:00 SET 25.0°c

Delete

Change

Edit timer

Please select the day you would like to copy to.
Mon Tue Wed Thu Fri Sat Sun
OK
Copy timer

3 Tap to add a new program. You can set a maximum of six programs for one day.
Weekly timer
My Home Living Room
Monday

0 2 4 6 8 10 12 14 16 18 20 22 24

No.

Time

Settings

1. 10:00

25. 0 C

2. 14:00

OFF

3. 18:00

25. 0 C

4. 20:00

OFF

5. 22:00

27. 0 C

6.

-

-

Copy

M TWT F S S

Apply

48

Weekly timer
10 58
11 59
12 : 00
13 01
14 02
OK
Set time

Weekly timer My Home Living Room
Cool
24. 5 C SET ON
Set conditions

Main Menu The main menu allows user to edit the device settings and provides important information.

CS-HZ25UKE-5 Owner User list Change password Replace device Change router settings
Device list Group list Application settings User's manual Terms of use Privacy notice Copyright deleting Panasonic ID Logout

Options for administrator only
List of users Change the device password Replace the device Change the router settings List of devices List of groups Change the language of the app User's manual Terms of use Privacy notice Copyright Deleting Panasonic ID Log out from current Panasonic ID

How to Use

User List

User list

My Home

Living Room

Note

Edit

English

Edit the name of the user
Enable user control
Edit / delete the user control

Change the Device Password
Changing device password

Make sure the device is correct and enter old password and new password. Password must be 8-15 characters with letters and numbers. My Home
Living Room Air-conditioner model
CS-HZ25UKE-5 Old password Old password
New password New password Re-enter new password
Register

Input old password
Input new password Input new password again

49

How to Use

Replace the Device 1 Select "Replace device" from the menu.

Change the Router Settings
2 Select "Change router settings" from the menu.

Replace device

Change router settings

My Home Living Room
Air-conditioner model CS-HZ25UKE-5
Replace the indoor PCB or wireless module. 1. Connect the air-conditioner to the server via wireless router.
2. Use smartphone to register air-conditioner to the server.
*Kindly redo weekly timer setting after replacement of wireless module.

Tap Start

My Home Living Room
Air-conditioner model CS-HZ25UKE-5
Set up the wireless network again when you replaced the wireless router or changed the password. You will have to set up each device if two or more air conditioners are connected to the same router.

Tap Start

Cancel

Start

Cancel

Start

Device List

Device list

My Home
Air conditioner name

Change

Living Room

Delete

Kitchen Child Room

Edit the device information and settings
Delete the device

Group List

Group list

Group name
My Home

Change

Delete

First Floor

Edit the group name
Delete the group

Add new group
Add new group
50

Network & App FAQs

How to Use / Network & App FAQs

Before calling your local service agent, please review this list. It may save you some time.

Initial setting

Symptom

Solution

"Panasonic Comfort Cloud" app cannot be installed in smartphone.

Check if the smartphone version is compatible (Android 5.0 and above, or iOS 9 and above). There is no guarantee that the app will work well with all versions.

Register additional air

Follow the steps for the initial air conditioner setup. We recommend that

conditioner to "Panasonic you name each registered air conditioner so that it is easy to differentiate

Comfort Cloud" app.

them.

Register additional user to control the Network Adaptor.

Download the "Panasonic Comfort Cloud" app and create a new Panasonic ID. Follow the initial setting. When the air conditioner is registered, input the password set by the first user (owner). The owner needs to approve to complete the registration. For approval, the owner needs to select Menu , then select "Owner". After that, select "User List" to approve the additional user.

Connection Symptom
Air conditioner and wireless router cannot be connected.
Unable to connect to Cloud server.
Wireless signal is disconnected or interrupted.
Suspicious or unauthorized access to the unit.

Solution

Check that the router's LAN signal reaches the unit, the SSID is not hidden, the MAC address setup is enabled for the unit, and the router's dual band signal is enabled for 2.4 GHz connection. Before setup, ensure that your smartphone is connected to a 2.4 GHz network. Some MESH network router is automatically assigned to 5 GHz signal. In such case, add a dedicated 2.4 GHz router to the existing network.

Business network that requires a server login are not supported. The IP address of PCPF and AFUS may be filtered or could have been blocked. Set up a separate Wireless LAN network for IoT products. For router setting, use port: 443; URL: Idcws.pcpf.panasonic.com

Your network connection may not be stable. Check the signal strength using these steps: · Stop the air conditioner operation, then press the Wireless LAN button
for 5 seconds until "1" appears on the remote control.

· Press

until "4" appears.

· Press and the operation stops.

· After 5 seconds, the Wireless LAN LED on the indoor unit will show the signal strength.

Strong: Blink 3 times, followed by an interval Moderate: Blink 2 times, followed by an interval

Weak: Blink once, followed by an interval
No signal: OFF · The network connection will automatically stop after 10 minutes. Press
the Wireless LAN button to stop immediately.

· Reset the air conditioner to manufacturing default condition. For details, refer "Others - To transfer or dispose the air conditioner." in this chapter.
Then, set up the network connection again.

English

51

Network & App FAQs

"Panasonic Comfort Cloud" app Symptom

Solution

Unable to retrieve user ID Due to the privacy data protection act, the "Panasonic Comfort Cloud" administrator cannot retrieve your Panasonic ID. Create a new Panasonic ID.

Unable to receive the email link for password rest after selecting "Forgot ID/password"

Your email address may have been input incorrectly. Select "Forgot ID/ Password" again.

Logged off even though "Remember me" is selected.

· User disagreed with the privacy notice. · Due to the privacy data protection act, you will be logged off
automatically if you do not access the "Panasonic Comfort Cloud" app for
15 day continuously.
· The "Panasonic Comfort Cloud" app was closed in your mobile phone. Reopen the "Panasonic Comfort Cloud" app without network connection.
· The "Panasonic Comfort Cloud" server is being maintained or updated. · Your Panasonic ID was used to log in on another smartphone. You can
only log in one Panasonic ID on one smartphone.
· The "Panasonic Comfort Cloud" storage data / cache was cleared. Log in to "Panasonic Comfort Cloud" app again.

The indoor temperature The indoor temperature icon is only applicable for models with the latest

icon is not displayed.

design.

Some product features such as HEAT, iAUTO-X, Air swing (Left-Right) and Powerful are unavailable.

The product features will appear according to each country's default setting. Select the correct country during User ID registration. The app administrator can enable the product features for each air conditioner in the group as follow:

Menu
Owner
2 Device list
Group list Application settings User's manual Terms of use Privacy notice Copyright deleting Panasonic ID Logout

52

Symptom
The Weekly Timer does not function.

Solution
Check if you turned on the Weekly Timer at the "Panasonic Comfort Cloud" app as follow:

Home

Air conditioner name

Edit

ON/OFF

Living Room

Check if there is any confiict between the Weekly Timer and the remote control Timer. The app server and the remote control time may be different. The timer will activate based on the earlier time. Check if the time zone has been set correctly as follow:

1
Different time?

Menu
Owner
2 Device list
Group list Application settings User's manual Terms of use Privacy notice Copyright deleting Panasonic ID Logout

4
Change timezone Daylight Option
Daylight Op on

Network & App FAQs

Others Symptom
Replacement of router.

Solution
Select Menu from the "Panasonic Comfort Cloud" app. Select "Owner", then select "Change router settings".

Change of smartphone's model.

Check if the smartphone version is compatible (Android 5.0 and above, or iOS 9 and above). Install the "Panasonic Comfort Cloud" app and log in using your Panasonic login ID and password. Follow the steps for the initial connection setup.

English

Change of control board Change the control board. Then, select Menu from the "Panasonic of the air conditioner unit. Comfort Cloud" app. Select "Owner", then select "Replace device". Note
that the authorised service dealer shall perform this.

Change of Network Adaptor/Wireless LAN module of air conditioner unit.

Change the Network Adaptor/Wireless LAN module. Then, select Menu from the "Panasonic Comfort Cloud" app. Select "Owner", then select "Change router settings". Note that the authorised service dealer shall perform this.

To transfer or dispose the air conditioner.

Reset the air conditioner to manufacturing default condition.

· Check that the Wireless LAN LED on the indoor unit is ON/blinking, then press the Wireless LAN button for 5 seconds until "1" appears on the

remote control.

· Press

until "5" appears.

· Press for 3 seconds and the operation stops.

· The Wireless LAN LED is OFF and the factory reset is completed.

To unregister the air conditioner from the "Panasonic Comfort Cloud" app,

select Menu , then select "Device list" to delete the unit.

53

Troubleshooting

The following symptoms do not indicate malfunction.

Symptom

Cause

Wireless LAN LED is ON when the unit is OFF.

· The unit's wireless LAN connection with the router has been activated.

Wireless LAN LED blinks continuously.

· The unit's wireless LAN connection with the router is not established. Recheck your connection.

· If you do not want to use the app, press Wireless LAN button to turn it off.

54

Troubleshooting / Information

Information
Firmware Update Function This product has functionality for connecting to the Panasonic firmware update server over the Internet to automatically update the device firmware to the latest version. To update the firmware, the device will do check, once per day, whether its firmware is the latest version after power up. And if an update is required, the update is applied and the device restarts automatically. Operations are not possible while the device is being restarted (which takes about 1-5 minutes).
Software License Information This product incorporates the following software: (1) The software developed independently by or for Panasonic Corporation, (2) The software owned by third party and licensed to Panasonic Corporation, (3) The open source software under the BSD licence and/or equivalent licenses. The software categorized as of (3) is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY, without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. The following license terms shall be applied to Open-Sourced Components. 1. Supplicant license Copyright (C) 2003-2016, Jouni Malinen <j@w1.fi > and contributors. All rights reserved. This software may be distributed, used, and modified under the terms of BSD license: Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/ or other materials provided with the distribution. 3. Neither the name(s) of the above-listed copyright holder(s) nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
55

English

Copyright 1

· The App Store is a service mark of Apple Inc. · iPhone is a trademark of Apple Inc. registered in the United States
and other countries. The iPhone trademarks is used under license of iPhone Co., Ltd. · Android and Google Play are trademarks or registered trademarks of Google LLC. · Other names, company names, product names, etc described in this manual are trademarks or registered trademarks of each company. In the text, some TM and ® marks are not listed.
About Software This product incorporates the following software: 1) The software developed independently by or for Panasonic Corporation, 2) The software owned by third party and licensed to Panasonic Corporation, 3) The software licensed under the GNU GENERAL PUBLIC LICENSE Version 2.0 (GPL V2.0), 4) Open sourced software other than the software licensed under the GPL V2.0. The software categorized as (3) and (4) are distributed in the hope that it will be useful, but without any warranty, without even the implied warranty of [merchantability] or [fitness for a particular purpose]. Please refer to the detailed terms and conditions thereof shown in the "Software License" menu on this product. At least three (3) years from delivery of this product, Panasonic will give to any third party who contacts us at the contact information provided below, for a charge no more than our cost of physically performing source code distribution, a complete machine-readable copy of the corresponding source code covered under GPL V2.0 or the other licenses with the obligation to do so, as well as the respective copyright notice thereof. Contact information: oss-cd-request@gg.jp.panasonic.com The source code and the copyright notice are also available for free in our website below. https://panasonic.net/cns/oss/ap/
lwIP
lwIP is licenced under the BSD licence: Copyright (c) 2001-2004 Swedish Institute of Computer Science. All rights reserved. Copyright (c) 2001-2003 Swedish Institute of Computer Science. All rights reserved. Copyright (c) 2002 CITEL Technologies Ltd. All rights reserved. Copyright (c) 2007 Dominik Spies <kontakt@dspies.de> All rights reserved. Copyright (c) 2002-2003, Adam Dunkels. All rights reserved. Copyright (c) 2001-2003 Swedish Institute of Computer Science. Copyright (c) 2003-2004 Leon Woestenberg <leon.woestenberg@ axon.tv> Copyright (c) 2003-2004 Axon Digital Design B.V., The Netherlands. All rights reserved. Copyright (c) 2001-2004 Leon Woestenberg <leon.woestenberg@ gmx.net> Copyright (c) 2001-2004 Axon Digital Design B.V., The Netherlands. All rights reserved.
MINIX3
Copyright (c) 2016 The MINIX 3 Project. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission.
56

THIS SOFTWARE IS PROVIDED BY THE AUTHOR "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
mbedTLS
Copyright (C) 2006-2015, ARM Limited, All Rights Reserved Copyright (C) 2006-2016, ARM Limited, All Rights Reserved Apache License
Version 2.0, January 2004
http://www.apache.org/licenses/
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====================================================== Copyright (c) 2003-2016, Jouni Malinen <j@w1.fi> and contributors All Rights Reserved. This program is licensed under the BSD license (the one with advertisement clause removed). If you are submitting changes to the project, please see CONTRIBUTIONS file for more instructions.
License -----------------------------------------------------------------------------------------------
57

Copyright 2

This software may be distributed, used, and modified under the terms of BSD license:
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
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Free RTOS The FreeRTOS source code is licensed by a *modified* GNU General Public License (GPL). The modification is provided in the form of an exception. NOTE: The modification to the GPL is included to allow you to distribute a combined work that includes FreeRTOS without being obliged to provide the source code for proprietary components outside of the FreeRTOS kernel. ----------------------------------------------------------------------------------------------The FreeRTOS GPL Exception Text:
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58

Clause 2:
FreeRTOS may not be used for any competitive or comparative purpose, including the publication of any form of run time or compile time metric, without the express permission of Real Time Engineers Ltd. (this is the norm within the industry and is intended to ensure information accuracy). ----------------------------------------------------------------------------------------------The standard GPL exception text:
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The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation's software and to any other program whose authors commit to using it. (Some other Free Software Foundation software is covered by the GNU Library General Public License instead.) You can apply it to your programs, too.
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Copyright 3

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NO WARRANTY
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
END OF TERMS AND CONDITIONS
How to Apply These Terms to Your New Programs
If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.
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To do so, attach the following notices to the program. It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty; and each file should have at least the "copyright" line and a pointer to where the full notice is found.
<one line to give the program's name and a brief idea of what it does.> Copyright (C) <year> <name of author>
This program is free software; you can redistribute it and/ or modify it under the terms of the GNU General Public License** as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.
This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.
You should have received a copy of the GNU General Public License along with this program; if not, write to the Free Software Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 021111307 USA
Also add information on how to contact you by electronic and paper mail.
If the program is interactive, make it output a short notice like this when it starts in an interactive mode:
Gnomovision version 69, Copyright (C) year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY; for details type `show w'. This is free software, and you are welcome to redistribute it under certain conditions; type `show c' for details.
The hypothetical commands `show w' and `show c' should show the appropriate parts of the General Public License. Of course, the commands you use may be called something other than `show w' and `show c'; they could even be mouseclicks or menu items--whatever suits your program. You should also get your employer (if you work as a programmer) or your school, if any, to sign a "copyright disclaimer" for the program, if necessary. Here is a sample; alter the names:
Yoyodyne, Inc., hereby disclaims all copyright interest in the program `Gnomovision' (which makes passes at compilers) written by James Hacker.
<signature of Ty Coon>, 1 April 1989 Ty Coon, President of Vice
This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use the GNU Library General Public License instead of this License.

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References

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