HubTV User Manual

What is the New HubTV?

The new HubTV is a state-of-the-art service offering high-definition television. It features a new programming guide, content search and recommendations based on your viewing history, and applications accessible directly from your television. You can access these features using the new remote control, designed for modern ease-of-use with voice control and RF technology, allowing operation even without direct line of sight to the HubTV unit.

(Note: User interface screenshots may display Spanish text such as "TV EN VIVO", "MIS PROGRAMAS", "QUÉ VER", "GUÍA", "APPS Y JUEGOS", "ON DEMAND", "BUSC".)

Main Menu

All HubTV functions are accessible via the Main Menu, which appears when you press the [Home button] on your remote control. Navigate menu options using the [Left/Right arrows] on the remote. Pressing [OK button] on a selected option takes you to its corresponding sub-menu. Press the [Back button] to exit the Main Menu.

• Live TV: Accesses live TV channels.
• My Shows: Displays a list of your videos and recordings, including TV recordings, VOD shows, and streams from apps like Netflix and HBO Go.
• What to Watch: Browse available shows to stream, watch live, or schedule recordings across various popular categories.
• Guide: Displays the on-screen program guide for Live TV.
• Apps & Games: Provides access to video, music, and game applications on your device.
• On Demand: Navigates to the VOD Menu.
• Search: Allows searching by title, actor, or keyword across all available content on your TV, including Live TV, recordings, and popular apps.

SmartBar

The SmartBar, appearing on the Home screen, offers personalized show recommendations based on your preferences and viewing habits at a specific time or day. Use the navigation buttons on your remote to move to the SmartBar, select a program, and choose where to watch it.

Video Window & Wallpaper

The video you were watching when you entered the Home screen will continue to play as the wallpaper on most HubTV menu screens. You can also configure a video window in the upper right corner to display the current video. To view the video in full screen, press the [Back button] on your remote. You can customize how videos are displayed on the Home screen or disable them entirely by selecting the [Menu icon], then navigating to User Preferences > Video Window and Wallpaper, and setting 'Show Video Window' to Off.

When 'Show Video Window' is set to 'Yes', wallpaper options include:

• Full screen (background): The currently playing video is displayed as the full screen background.
• Top right screen: The currently playing video is displayed in the top right corner of the Home screen.

Live TV

When watching a program as it airs, you are viewing Live TV. Select 'Live TV' from the Home screen to begin. As you change channels, a status bar at the bottom of the screen displays information such as program title, airtime, channel, HD status, and upcoming program details. An on-screen hint will prompt you to press and hold [OK button] to start from the beginning when restarting or catching up is available.

TrickPlay™

HubTV allows you to control video playback with TrickPlay™:

• Press the [OK button] on your remote to pause Live TV.
• Press [OK button] again to resume playback.
• When paused, a TrickPlay Bar appears, showing the time period. The green segment indicates the portion of time saved by your HubTV.
• Thick white lines mark your current playback position. When the white line returns to the green segment, you are "Before" Live TV.
• You can rewind and fast forward up to three times at three different speeds.
• Press [OK button] to resume normal speed playback.

My Shows

The 'My Shows' section contains all your recordings and applications, such as Netflix. Access this list by selecting 'My Shows' from the Home screen. By default, content is sorted by date, with newly added or recorded items appearing first. You can also sort by name (alphabetically) using on-screen options. Your HubTV remembers your position within 'My Shows' upon exiting, returning you to where you left off.

My Shows Filters

Filters in the left column of 'My Shows' allow you to quickly narrow your choices. Your list updates automatically based on the selected filter. Available filters include TV Series, Movies, Kids, and more.

Programs and Movies

The main 'My Shows' area displays all your OnePass selections and individual recordings.

TV Series & Movies

Within the 'My Shows' list, icons next to series titles indicate where new episodes and recordings can be found. Navigate the list using the [Up/Down/Left/Right] buttons on your remote. Select a show and press [OK button] to go to its main screen. The left column of the show's screen offers options to watch or browse. The displayed list shows episodes included in your OnePass. For example, if your OnePass includes recordings from season 5, those episodes will appear in your watched list.

The series screen also allows searching for recordings, all episodes, or upcoming episodes, viewing cast information, and managing OnePass options. Icons next to episode titles indicate if they are recordings, partial recordings, scheduled for deletion/upcoming, or available from streaming providers.

For more episode information, select the [Info icon] to access the episode screen for viewing options and details. To delete an episode, select the [Delete icon].

Icons Included in My Shows

• Recorded Shows: A blue dot indicates a recorded show.
• Partially Engraved: A blue circle indicates a partial recording, which will be recorded as part of a OnePass™ search.
• Broadcast Shows: A grey dot indicates a broadcast show.
• The recording will be deleted or expire in 72 hours: An orange dot indicates a recording that can be deleted to make room for other recordings or has a limited retention period.

Movies can be found under the 'Movies' filter, or all shows under 'My Shows'. Select a movie title to go to its screen for options, or simply press [Play button].

My Shows Options

To customize 'My Shows', go to Menu > Settings > User Preferences > My Shows Options. Here you can choose to sort your 'My Shows' list by date (most recent first) or by name (alphabetically).

What to Watch

The 'What to Watch' feature allows you to browse available shows for streaming, live viewing, recording, or bookmarking. From the Home screen, select 'What to View'. Top-level categories include Live TV, TV Shows, Sports, Movies, and more. Each category contains specific subcategories to help you find content by type or genre. For example, under 'Movies', select 'More Movies' to view subcategories.

(Visuals show examples of selecting sub-categories.)

TV Guide

Access the Guide by selecting 'Guide' from the Home screen or by pressing the [Guide button] on your remote. While watching TV, press the [Up arrow] to view the Mini Guide, showing upcoming programs on your current channel. Press [Up/Down arrows] to see other channels. Refer to QuickView for more information.

Icons in the guide help navigate programs. New programs are marked with a specific icon. When a program is highlighted, shows currently recording are indicated by a [red circle icon], while scheduled recordings have a [check mark] (for single shows) or a [double check mark] (for OnePass recordings).

You can choose to view all channels or only your favorite channels. Select a channel name/number (not a program) and press [OK button]. Then use the 'Channels' option to select a channel list:

• All: Displays all channels in your lineup.
• Favourites: Displays only your favorite channels. Add channels to favorites by selecting a channel in the guide, pressing [OK button], and choosing 'Add to favourite channels'.

To Move Around in the Guide Quickly

• Press [Right/Left arrows] to advance the displayed time by two hours (one page). Press [Rewind button] to move backward.
• Press [Select button] on a program in progress to switch to that program.
• Press [Select button] on an upcoming show to see options for recording, OnePass, and bookmarks. Choose an option or press [Back button] to return to the guide. Note that some channels and programs may not be available for recording.
• Press [OK button] on a previous program or a program in progress with a [Restart icon] to view restart options.

View

QuickView allows you to see what else is playing without missing the current program. While watching Live TV or a recorded program:

• Pressing the [Up arrow] shows upcoming programs on Live TV with a mini guide. Press [Back button] to close this panel.
• Pressing the [Down arrow] displays the Start menu and SmartBar, providing quick access to regularly watched programs by time of day and day of the week.

Information Bar

The information bar displays program title, description, ratings, and other details. To view the information banner, press the [i] icon while watching a program. From the information bar, you can:

• Turn subtitles on or off.
• Mark or save the program.
• Create a OnePass search for the program.
• Lock the channel (requires a parental control PIN).
• Change audio (available when other audio languages are present).

Applications and Games

Access the Applications and Games screen by selecting 'Applications and Games' from the Home screen or by pressing the [Grid button] on your remote. Initially, this screen displays video providers selected during HubTV setup (e.g., Netflix). These providers appear in your Video Provider List and are automatically included in searches and menu navigation. If you did not select apps during setup, or skipped that step, you can add them manually. You can also add other apps, games, and Google Play content for direct access.

Select a Google Play tile (e.g., Google Play Games, Google Play Music) or go to the Google Play Store and sign in with your Gmail username and password.

Video on Demand

HubTV provides access to Flow's entire VOD catalog, featuring both free and paid content. VOD programs are included in search results. To browse VOD offerings, select 'VOD' from the Home screen or press the [VOD button] on your remote.

Choose a Video

Follow these steps to select a video:

1. On the VOD homepage, select a category from the list and press [OK button].
2. If subcategories are available, choose one and press [OK button].
3. A list of available videos will display, showing prices. Selecting a video provides a short description.
4. Locate your desired video, select it, and press [OK button] to view more details and a preview (if available).
5. For free videos, select 'Play' to start watching.
6. For paid videos, select 'Rent and Watch Now' (price will be listed) to purchase and watch.

Video Playback Control

You can pause your video at any time by pressing the [Back button]. Partially watched videos are stored in the 'My Rentals' folder. Refer to 'Viewing a Saved Video' for details.

• Pause: Press the [Pause / Play button]. Press it again to resume playback.
• Rewind: Press the [Rewind button]. Press [Pause / Play button] when ready to watch.
• Fast forward: Press the [Fast Forward button]. Press [Play button] when ready to watch.

Note: Some videos in the VOD library may not support fast forwarding.

Watch a Saved Video

On-demand videos, whether partially or fully viewed, are saved in the 'My Rentals' folder for the duration of their availability in the VOD library. You can watch them again anytime during the rental period.

To restart a video in progress or rewatch a previously viewed video:

1. Select 'On Demand' from the Home screen.
2. Select the 'My Rentals' folder, then choose the desired video.
3. Choose to resume playback from where you left off or start from the beginning.

Search

Search by show title, episode title, show description, or person's name (actor, director, etc.). The HubTV service searches upcoming TV shows, movies, streaming videos (from sources like Netflix, HBO Go, ESPN), and On Demand content simultaneously. You can also search for specific channels by network name or call sign (e.g., FX or ESPN).

Voice Search

1. While in any HubTV menu or watching TV, press the [Google Assistant button] on the remote control.
2. Speak naturally into the remote. Mention a title or actor to see results displayed at the top of the menus.
3. You can also open applications like Netflix and YouTube, and navigate to sections like Home and What to Watch.

Manual Search

1. From the Home screen, select 'Search'.
2. Use the on-screen letter grid to spell your search query. Use the [arrow buttons] to move and press [OK button] on each letter. Possible matches appear on the right, sorted by popularity. For example, searching "HOW" might yield results for "How I Met Your Mother," the movie "How to Lose a Guy in Ten Days," and director Ron Howard.
3. Continue selecting letters until your desired result appears. Use [Rewind button] to delete letters or [Fast Forward button] to insert a space.
4. Use the [Right arrow] to highlight a program or person's name.
5. Press [OK button] to view details, set up a recording or OnePass, or mark the program.

Menu and Notifications Search

To manage recordings, OnePass searches, and control settings, select the [Menu icon]. Here you can customize options including OnePass settings, parental control settings, and user preferences. To view notifications, swipe left to select the [Envelope icon].

OnePass™

A OnePass search gathers every available episode of a series (live stream or OnDemand), every game or match of a specific team, or every sporting event in a league, adding them directly to your 'My Shows' list for instant viewing. If an episode is unavailable on TV or VOD, OnePass fills the gap with episodes from video apps like Netflix and HBO Go. HubTV manages show schedules, allowing you to start watching programs immediately. For sports, OnePass searches find matches by full team or league name, location, nickname, or abbreviation.

To create a OnePass, find a series or show in the guide, press and hold the [OK button] for a few seconds, select 'Create a OnePass for this series', modify options, and press 'Create OnePass with these options'. The series and all available episodes will be added to 'My Shows'. OnePass functions best with an up-to-date list of selected video applications.

OnePass™ Search Options

When creating a OnePass, you can choose options for specific results and change settings for existing OnePasses in the OnePass Manager.

• Include: Choose to include recordings, videos (from sources like Netflix), or both in the OnePass results.
• Start From: Select 'Season 1' to watch from the beginning, choose a different season to catch up, or select 'New episodes only' for the latest installments.

OnePass™ Options

• Rent or Buy: Decide whether to include episodes requiring purchase, with the option to buy them at the time of viewing.
• If your OnePass includes recordings, the following options are available:
• Record: Choose 'New only' to avoid replays, or 'New and Replays' to watch all.
• Channel: Select the channel for recording if multiple options are available.
• Video Quality: Set preferences for receiving HD versions of programs (always, never, or if possible). If an HD version is not available, or if SD Only is selected and only HD is available, the program may not be recorded.
• Keep as Maximum: Set the maximum number of recordings to save.
• Choose how long to keep a recording (or each episode of a repeat recording). The default is space required, or 'Whenever Possible' to prevent deletion for new recordings. Note that shows will be automatically deleted when they expire regardless of this setting.
• Start Recording: Begin recording up to ten minutes before a program starts (available before recording begins).
• Stop Recording: Adjust when recording stops, whether at the scheduled end time, a few minutes after, or hours later. This setting can be changed during setup or while recording is in progress.

Manage

The 'to-do list' in your OnePass box shows scheduled recordings and allows changes or cancellations. The OnePass Manager displays all your OnePasses and lets you modify their options.

Task List & OnePass Administration

The 'Task List' displays all programmed recordings and allows you to change recording options or cancel recordings. Access it via Menu > Settings > Task List. It shows an alphabetical list of programs scheduled for the next two weeks. Press [OK button] on any program for available options.

OnePass searches are sorted by programming order. Access 'OnePass Administration' via Menu > Settings > OnePass Administration. Use this list to change OnePass options, modify recording options, view upcoming episodes, or cancel OnePass. Highlight a program title and press [OK button] to view.

Individual Video Search

Searching for movies or individual episodes provides results from selected video apps without needing to switch entries. Available apps are displayed in the right column of the search screen or on the Series, Movie, or Episode screen. You can view your streaming options there.

To save a program for later viewing without searching again, bookmark it to add a link directly to 'My Shows'. Currently available streaming movies appear in the 'Movies' filter or 'Streaming Movies' group. Available TV shows are added to the 'TV Series' category. If a streaming video is not currently available from your providers, it's added to the 'Currently Not Available' group and will be added to 'My Shows' when it becomes available.

HubTV Functionalities

Replay TV

The Replay TV feature allows you to replay content from the beginning while it is being broadcast, or replay content broadcast between one and seven days ago. Access Replay TV content in the guide where the [Replay TV icon] is visible. To restart playback, press the [OK button] on the remote and select the 'Restart' option.

Voice Search and Control

Search and voice control can be accessed from anywhere on the user interface. Press and hold the [Voice button] on the remote to activate the voice user interface, indicating the system is listening. Releasing the button displays query or command comments. Commands can be used for program search, channel tuning, opening applications, user interface navigation, and video control.

Example voice commands include: "hello TV", "turn off TV", "TV guide", "record", "back", "close", "exit", "pause", "forward", "up", "stop", "live". The voice language setting synchronizes with the selected user interface language. All selectable UI menu languages are supported by voice search and control. If the system does not understand a query, a warning message prompts you to repeat or choose another command.

System Settings

Access additional settings and system information via the [Menu icon] on the Home screen to customize, monitor, and learn more about your HubTV experience.

User Preferences

• Closed Captioning: Turn Closed Captioning On or Off for all shows. While watching, press [OK button] to open the information banner and select 'Turn Subtitles On/Off'.
• Subtitle Preferences: Customize the display of subtitle text.
• Language and Audio Description: Programs may broadcast with audio description or multiple language tracks. Choose 'SAP' for audio description when available, or select the default language for multi-language tracks. To enable audio description or change the language for a specific program, press [OK button] to open the info banner and select 'Change Audio Track'. This setting is also found in the Audio Settings menu and changes are reflected in both.
• My video Providers: Select video providers (e.g., Netflix) used for searching or creating OnePasses.
• Favourite Channels: View your list of favorite channels.
• OnePass and Recording Options: Set default OnePass and recording preferences.
• My Shows Options: Choose how to view 'My Shows' (By Date or By Name).
• Video and Background Window: View the Video and Background Window settings.

Audio Settings

• Language and Audio Description: This setting is the same as found in the Accessibility menu; changes are reflected in both.
• Sound Effects Volume: Adjust the volume of sound effects or turn them off.

Device Configuration & Parental Controls

Device Configuration

Device settings are accessed via a side panel. Here you can change network settings, sign in/out of your account, check application status, and set device preferences, including screen saver synchronization.

Parental Controls

Parental Controls help manage access to programs. From the Home screen, select Menu > Settings > Parental Controls. To activate, use the [Up/Down buttons] on the remote to enter a four-digit PIN, then re-enter it to confirm. Turning off Parental Controls removes the PIN, allowing anyone to watch any program. When active, a [lock icon] appears next to the menu icon on the Home screen.

Hide Adult Content

When enabled, adult programs are hidden from search results, and their titles/descriptions are concealed in the program guide and 'My Shows'. A Parental Controls PIN is required to view adult content.

Set Rating Limits

Films have theatrical release classification systems different from television programs. Use rating limits to set rules for both systems by highlighting the rating option and using the [Left/Right arrows] to adjust the limit.

Change PIN

Enter a new PIN, then re-enter it to confirm.

Learn Your Remote

Pairing

To control HubTV with your voice, use a properly paired voice remote. Pairing typically occurs during initial installation when batteries are inserted. If voice commands are not working, re-pairing may be necessary.

1. Press any button on the remote while pointing it at your HubTV. Wait a few seconds, then press and hold the [Home button] and [Back button] simultaneously until the LED turns solid red.
2. Release the buttons. The red activity light will disappear, and a yellow light will flash rapidly five times.

Voice Commands

To issue a voice command, press the [Voice Control button] and speak naturally into the remote. Google results with additional options will appear.

Examples of voice commands:

• Search or Browse: "Search Modern Family" or "Show me some action movies". For more specificity, add details like "Only the ones with Bruce Willis" after the initial command.
• Launch an application: "Launch Netflix".

Tips & Tips

• Press the [Home button] once to go to the Home Screen.
• While watching Live TV or a recorded program, use the [Up/Down navigation buttons] on your remote to open QuickView panels. The [Up arrow] shows a Mini-guide; the [Down arrow] shows the Smart Bar and Start menu.
• Use [Channel Up/Down] to change channels, or to page up/down through program lists or menu items.

Remote Control Features

The remote control provides access to various HubTV functions:

1. POWER: Turns the TV and converter On/Off.
2. VOLUME Up / Down: Controls audio volume.
3. HOME button: Navigates to the Home screen.
4. NAVIGATE: Use [Up, Down, Left, Right arrows] to move and press [OK button] to select. While watching, press [OK button] to pause and again to resume. Use [Left/Right arrows] to move programming back and forth (up to three speeds). In Live TV, press [Up arrow] for the Mini guide or [Down arrow] for the Home screen menu.
5. BACK: Starts full-screen video on the Home screen and returns to the previous screen in menu screens.
6. INPUT: Switches video source (HubTV, DVD Player, etc.).
7. GUIDE: Leads directly to the programming guide.
8. CHANNEL Up / Down: Changes the channel or moves within the guide.
9. INFO (i): Displays an information screen while watching a program, allowing changes to audio, subtitles, program marking/recording, or channel locking.
10. EXIT: Closes or exits applications.
11. VOICE CONTROL: Allows voice commands.
12. BOXES: Directs to the applications and games screen.
13. NETFLIX: Directs to the Netflix application.
14. NUMBERS: Accesses channel menu screens by number.

Instructions for Setting Up the Remote Control with TV or Audio Devices

1. Turn on the TV or audio device.
2. Find your TV or audio device brand on the provided list and note the first four-digit code.
3. Press and hold the [Power button] and [TiVo button] simultaneously.
4. Wait for the activity light to turn solid red, then release the buttons.
5. Enter the selected code for your brand.
6. The activity light will flash three times and turn off.

Point the remote at your equipment to test power, input, or volume control. If it doesn't work, repeat the steps with another code for your brand.

Glossary of On-Screen Icons

• Streaming Video Reset: A circular arrow icon indicates a program is available from (Replay).
• Recorded Program/Content: A blue dot indicates recorded content.
• The recording can be deleted to make room for other recordings you have requested, or because it can only be kept for a certain number of days: An orange dot indicates this status.
• Partial recording (the recording will be recorded as part of a OnePass™ search): A blue circle indicates a partial recording.
• The program is currently being recorded: A red circle icon indicates this status.
• This program or channel cannot be recorded: A red triangle icon indicates this status.
• Learn more (for example, go to the Episode screen): A speech bubble icon indicates this.
• Delete this episode: An 'X' icon indicates this action.
• The program/content will be recorded as an individual recording (not part of a OnePass™ search): A check mark icon indicates this.
• The program: A check mark icon indicates the program.

Terms of Use

By contracting the new HubTV service, the Subscriber agrees to comply with these terms and conditions of use, along with the General Terms and Conditions ("GTC") and commercial conditions of the Digital TV Service in force at the time of contracting. These terms, the GTC, and commercial conditions are available at www.discoverflow.co.

The new HubTV is a digital decoder that enables subscribers to receive Flow's Digital Television Service and additional programming services in their homes.

A key feature of the new HubTV is its ability to make specific suggestions for programs, movies, or series based on content watched and/or recorded by the Subscriber, and interactions with the interface's functionalities and options.

For more details about your HubTV, visit discoverflow.co.