Logitech Webcam C930e Setup Guide
Logitech for Business
Features
- Carl Zeiss® autofocus HD 1080p lens
- Microphone
- Activity light
- Flexible clip/base
- Privacy cover
- Tripod attachment
- Product documentation
Thank You for Buying Your C930e!
Use this guide to set up and begin using your Logitech webcam. If you have questions before you start, or if you just want to learn more about your Logitech webcam, please visit www.logitech.com/support.
Setting Up Your Webcam
1. Place Your Webcam
Designed for the way you like to make a video call, place the Webcam C930e where you want it—on a computer monitor, desktop, or tripod.
For Placement on a Monitor
Grasp the webcam as shown and open the flexible/clip base with your other hand. Mount the webcam, making sure the foot on the flexible/clip base is flush with the back of your monitor.
[Diagram showing how to attach the webcam to a monitor using its flexible clip/base.]
2. Connect Your Webcam
Connect the webcam to your computer using the USB cable.
[Diagram showing the USB cable connecting the webcam to a laptop.]
3. Download Optional Software
A lightweight application for either PC or Mac is available from www.logitech.com/support/c930e. This application allows you to:
- Control pan, tilt, and zoom from your PC or Mac screen.
- Select Advanced Settings for your camera.
Getting Started with Video Calling
Your Logitech Webcam C930e provides full HD 1080p video calling. To begin your video calling experience, both you and the person you call must use a video-calling application such as Microsoft Lync or Cisco Jabber.
In addition to a webcam and video-calling application, both callers need:
- A computer with speakers (or a headset) and a microphone; your Logitech Webcam C930e has two built-in microphones.
- A broadband Internet connection (e.g., DSL, T1, or cable).
- For full HD 1080p video calling, please check your preferred video calling software requirements. (Requirements may vary between applications, but usually a minimum of 2 megabit upload speed is required).
Troubleshooting
How do I know if my camera is recognized by the operating system?
Connect the camera to any USB 2.0/3.0 port. Once the camera is connected, it takes a few moments before the new hardware is recognized.
To ensure that the camera has installed correctly on a Windows 8 system, check the following:
Under Control Panel > System and Security > System > Device Manager:
- Review the Imaging Devices: Logitech Webcam C930e should be listed.
- Review the Sound, Video, and Game Controllers: Logitech Webcam C930e should be listed.
- Review USB Serial Bus controllers: USB Composite Device should be listed.
- If installed on Windows 7, you will only see USB Composite Device.
I installed under Windows 8 and under Composite Device I do not see Logitech USB Camera (Webcam C930e); why not?
Check to be sure you have automatic enablement enabled (which is enabled by default).
Under Control Panel > Hardware and Sound > Device and Printers:
- Right-click on the system in Devices > Device Installation Settings.
- Select the option, "Yes, do this automatically (recommended)" and save the settings.
How do I know if my video client is using my Logitech Camera?
All video clients have an option setting to review the audio and video device. Using the video client in question, review the following:
- Audio selection: Ensure the C930e Microphone is selected. If not, change the selection to the C930e.
- Video selection: Ensure the C930e is selected. If not, change the selection to the C930e.
Using Pan, Tilt, and Zoom (PTZ) Features
The ability to take advantage of the PTZ feature is controlled either by downloadable software (referenced in item 3 of this guide) or, if available, through your application's webcam settings or property page.
To control PTZ through application webcam settings or property page:
- Access to the various webcam properties on this page is usually available from your selected Video Client.
- Once you select the webcam properties, review the options available under Webcam Control.
- Use the available buttons and/or slider to increase zoom.
- Use the available buttons and/or slider provided to pan left or right, or to tilt up or down.
Why Can I Not Reach 1080p with My Video Calling Application?
There are various constraints on the system that could impede the ability to attain a 1080p video calling session. These constraints are primarily related to processing power (i.e., CPU speed) and available network bandwidth.
In all cases, review the requirements from the video calling application. They will provide guidance as to the system performance required, as well as the necessary bandwidth.
For general guidance and support, please check out: www.logitech.com/support.
Regulatory Information
Class B Device (Home Broadcast Equipment). This device is registered as Class B home-use electronic wave equipment and is intended for use in homes. It can be used in all regions.
