User Guide for Panasonic models including: TOUGHBOOK 55, 14 Inch Semi Rugged Laptop, TOUGHBOOK 55 14 Inch Semi Rugged Laptop, Semi Rugged Laptop, Rugged Laptop, Laptop
TOUGHBOOK 55 | Panasonic North America - United States
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DocumentDocumentTOUGHBOOK 55--ACCESSORY AND SERVICE GUIDE na.panasonic.com/TOUGHBOOK55 | 1-888-245-6344 TOUGHBOOK 55 Mk2 MOBILITY SOLUTIONS PANASONIC EXPANSION AREAS & xPAKs Left Expansion Area Barcode Reader xPAK FZ-VBR551M Insertable Smart Card xPAK FZ-VSC552W 2nd SSD Drive xPAK FZ-VSD55152W (512GB OPAL) FZ-VSD551T2W (1TB OPAL) DVD Drive xPAK FZ-VDM551W Blu-ray Drive xPAK FZ-VBD551W Right Expansion Area Fingerprint (MSFT SC-PC) xPAK FZ-VFP551W Fingerprint (Active Dir) xPAK FZ-VFP552M Insertable Smart Card xPAK FZ-VSC551W 2nd Battery FZ-VZSU1HU Contactless Smart Card xPAK FZ-VNF551W Rear Expansion Area VGA + Serial (true) + USB-A xPAK FZ-VCN551W VGA + Serial (true) + LAN xPAK FZ-VCN552W VGA + Serial + Fischer USB FZ-VCN553W na.panasonic.com/TOUGHBOOK55 | 1-888-245-6344 TOUGHBOOK 55 Mk2 Please refer to third party accessory catalog or the website for full product details. MOBILITY SOLUTIONS Panasonic Main Storage 512GB CAGED OPAL SSD 1TB CAGED OPAL SSD 2TB CAGED OPAL SSD (Not compatible with mk1) FZ-VSDR55N5W FZ-VSDR55NTW FZ-VSDR55NBW Panasonic Memory (RAM) 16GB DDR4-3200MHz 32GB DDR4-3200MHz (Not compatible with mk1) FZ-BAZ2016 FZ-BAZ2032 POWER Panasonic Standard Battery FZ-VZSU1HU Panasonic 4-bay Battery Charger FZ-VCB551M Panasonic AC Adapter 110W CF-AA5713A2M LIND Car Charger 120W CF-LNDDC120 na.panasonic.com/TOUGHBOOK55 | 1-888-245-6344 TOUGHBOOK 55 Mk2 Please refer to third party accessory catalog or the website for full product details. MOBILITY SOLUTIONS DESKTOP DOCKS Panasonic 55 Desktop Dock FZ-VEB551U USB-A (4), Serial, Ethernet, HDMI (2), VGA, Kensington lock, power button Panasonic 54/55 Desktop Dock CF-VEB541AU USB-A (4), Serial, Ethernet, HDMI, VGA, Kensington lock, power button VEHICLE DOCKS Gamber-Johnson 54/55 Vehicle Dock 7160-0578-00 GJ-55LVDLT0 GJ-55LVDLT2 7160-0577-00-P 7160-0577-02-P Cradle (no electronics) Lite Dock (no pass through) Lite Dock (dual pass through) Premium Dock (no pass through) Premium Dock (dual pass through) Lite Dock: USB-A (2), Serial, Ethernet Premium Dock: USB-A (2), Serial, Ethernet, HDMI, VGA (Versions w/LIND power supplies are available as well as TrimLine docks -- consult your Panasonic representative for details) Havis Vehicle 54/55 Dock HA-55LVC HA-55LVDLT0 HA-55LVDLT2 HA-55LVD0 HA-55LVD2 Cradle (no electronics) Lite Dock (no pass through) Lite Dock (dual pass through) Premium Dock (no pass through) Premium Dock (dual pass through) Lite Dock: USB-A (2), Serial, Ethernet Premium Dock: USB-A (2), Serial, Ethernet, HDMI, VGA (Versions w/LIND power supplies are available -- consult your Panasonic representative for details) na.panasonic.com/TOUGHBOOK55 | 1-888-245-6344 TOUGHBOOK 55 Mk2 Please refer to third party accessory catalog or the website for full product details. MOBILITY SOLUTIONS KEYBOARD Panasonic Emissive Backlit Keyboard (US) FZ-VKB55107U WIRELESS Airgain Single LTE & Dedicated GPS Antenna Kit Threaded Black Mount AI-2CLSFBL Airgain Dual LTE & WWAN-GPS Antenna Kit Threaded Black Mount AI-3MDCBL19 Cradlepoint R1900 Router Bundle (Includes Router, 3 Year NetCloud Mobile Essentials + Advanced Plan) 5G Sub6 & 4G, GPS, Wi-Fi 6, Bluetooth 5.1, Ethernet CP-UNR1900EA3Y PRINTERS Brother RuggedJet 4230BL Printer Bundle (Includes printer, USB cable & wiring harness) 203dpi, up to 5ips, USB or Bluetooth, IP54, 6' Drop BR-RJ42BD2Y Brother PocketJet 763 Printer Bundle (Includes printer, USB cable & wiring harness) 300dpi, up to 8ppm, USB or Bluetooth BR-PJ763D1Y14W na.panasonic.com/TOUGHBOOK55 | 1-888-245-6344 TOUGHBOOK 55 Mk2 Please refer to third party accessory catalog or the website for full product details. MOBILITY SOLUTIONS STRAPS & CASES ToughMate Carrying Case TBCCOMUNV-P ToughMate Backpack TBCBPK-P OTHER Panasonic Stylus Pen FZ-VNP551U (Compatible on touchscreen models only) Panasonic Tether FZ-VNT005U Panasonic Blue Cleaning Cloth CF-VNC002U Panasonic Screen Protector CF-VPF29U Panasonic Screw Set FZ-VSW551U Bag of 14 interchangeable screws (mix of black and silver). Can be used as replacements for keyboard screws, RAM, certain xPAK's which require screws, or as an optional locking screw for the other xPAK's and the main SSD. na.panasonic.com/TOUGHBOOK55 | 1-888-245-6344 TOUGHBOOK 55 Mk2 Please refer to third party accessory catalog or the website for full product details. MOBILITY SOLUTIONS PROFESSIONAL SERVICES If you're a mobile worker in a demanding profession, workdays can be hectic, to say the least. It's often just you and your mobile computer on the front lines, wherever the job takes you. You need to know that you'll always have the tools you need to do your job. Thousands of organizations choose Panasonic for their employees who work in unforgiving environments. We've been making rock-solid mobile computing products for over 25 years and are constantly pushing rugged computing forward. TOUGHBOOK family of computers boast industry-leading low product-failure rates. So it's no wonder we've become the longest-running rugged computer supplier for the U.S. government, law enforcement, utility, and public safety agencies. But even with the toughest tools, work life can be a bit unpredictable. Make sure your workers can always depend on their TOUGHBOOK devices by augmenting them with Panasonic ProServices -- Development, Deployment, and Sustainment services that support and augment your IT and field staffs to speed deployments and improve performance of you Panasonic technology investments. Our Standard Warranty protects your TOUGHBOOK computers from manufacturing defects for three years and includes overnight shipping costs to and from our Service Center, as well as priority parts exchange program and repair service at no cost. It provides lifetime access to our U.S.-based technical support hotline (which has average hold times less than 1 minute); online access to drivers, first-aid disks, BIOS updates, tools, utilities, and manuals; free overnight delivery of customer replaceable parts and repaired units (85% of repairs are completed within just 48 hours); and access to Panasonic field service personnel. For those customers who's environmental conditions require a higher level of accidental damage coverage, Panasonic offers our Ultimate Care warranty program. This "No-Fault" warranty coverage means just that -- You break it and we fix it. Panasonic recognizes that one size does not fit all and each customer has a unique set of skills and needs. As such, Panasonic ProServices can offer each customer the right solution to best suit their particular situation. Here are some of the most popular items, but please contact your Panasonic representative or go to the ProServices website for more services and information. DEPLOYMENT BUNDLES 48 Hr. Burn-in, Imaging, Asset Tagging, Shipping, Deployment Report, Disk Image Management (Image Management not included in Bronze). · Bronze (One Time) CF-SVCPDBRZ · Premier Deployment 3 Year CF-SVCPDEP3Y · Premier Deployment 4 Year CF-SVCPDEP4Y · Premier Deployment 5 Year CF-SVCPDEP5Y · Premier Deployment APOS 4th Year CF-S09SLCY4AP · Premier Deployment APOS 4 & 5th Year CF-S09SLCY5AP · 3 Month Device Storage CF-SVCPDSSTOR · Kitting with Deployment (up to 4 items) CF-SVCPDKITTING · Extended Configuration (15 minutes) CF-SVCPDADD · Customer Portal Access CF-SVCCUPORT · OEM Volume License Conversion CF-SVCLICCONV (Converting the MS Windows OEM license allows the application of a client GOLD image at the National Service Center) · Windows Autopilot Registration CF-SVCPDAPUPLD · Windows Autopilot Reg & Maintenance CF-SVCPDAPUPMNT · Windows Autopilot Provisioning Services CF-SVCFESAPDEV APOS: After Point of Sale BRONZE Package: Includes installation of battery/tether/stylus/supplied asset tags, logo badges (purchased separately), and cases or holders which ship in the TOUGHBOOK OEM packaging. Customer image validation, loading of customer image, application of service updates and engineering changes, inclusion of customer documentation and custom box labels, and application of customer BIOS/CMOS settings and single location ground shipping with deployment reporting. PREMIER Package: Includes all the above deliverables, as well as post image configuration services (5 minutes). Over packing for small shipments, expedited deployment, 48 hour burn in, multiple ship to locations, multiple shipping dates, disk image management for the term of the services with multiple image retention and customer portal access. The Panasonic Customer Portal allows for online access to create RMAs and check entitlement status and repair history. na.panasonic.com/TOUGHBOOK55 | 1-888-245-6344 TOUGHBOOK 55 Mk2 Please refer to third party accessory catalog or the website for full product details. MOBILITY SOLUTIONS BIOS CUSTOMIZATION BIOS settings can be customized to show client logo on bootup or configured to restrict access, enable or disable audio or wireless capabilities as well as restricting media components such as card readers, secure digital flash, fingerprint readers, Bluetooth etc. There is a minimum of 50 units for the BIOS configuration service. · BIOS Custom Splash Screen and/or Configuration CF-SVCBIOS1 ULTIMATE CARE PROGRAM This coverage provides truly comprehensive coverage for out of warranty repairs. That's right, no cap and no out of warranty billing for accidental damage for the term of coverage. Even items like intentional damage, fire, flood, hurricane, tornado, loss and theft (reported) are covered up to 2% of the deployment. · 3 Year · 4 Year · 5 Year · 3 Year (Federal Specific) · 4 Year (Federal Specific) · 5 Year (Federal Specific) CF-SVCLTUCNF3YR CF-SVCLTUCNF4Y CF-SVCLTUCNF5Y CF-SVCLTUCDOD3Y CF-SVCLTUCDOD4Y CF-SVCLTUCDOD5Y · APOS 4th Year · APOS 5th Year · APOS 4 & 5th Year APOS: After Point of Sale CF-SVCLTUCAPOSY4 CF-SVCLTUCAPOSY5 CF-SVCLTUCAPOS2Y PROTECTION PLUS Accidental Damage Coverage. Any unit for which the Panasonic "Protection Plus" warranty has been purchased will receive additional coverage for any failure that occurs due to accidental damage. · 3 Year · 4 Year · 5 Year · 3 Year (Federal Specific) · 4 Year (Federal Specific) · 5 Year (Federal Specific) CF-SVCLTNF3YR CF-SVCLTNF4Y CF-SVCLTNF5Y CF-SVCLTNFDOD3Y CF-SVCLTNFDOD4Y CF-SVCLTNFDOD5Y · APOS 4th Year · APOS 5th Year · APOS 4 & 5th Year APOS: After Point of Sale CF-SVCLTNFAPOS1Y CF-SVCLTNFAPOSY5 CF-SVCLTNFAPOS2Y ADVANCED EXCHANGE XPAK PROGRAM This coverage is included at no cost with the Ultimate Care and Protection Plus warranty programs, or can be purchased separately with the below SKU's. This allows advance replacement of xPAK's in the event there is a failure in the field. Overnight air replacement is paid for by Panasonic, as well as a prepaid return air shipping label for the convenience of our customers. · 3 Year · 4 Year · 5 Year · 4th Year · 5th Year · 4th & 5th Year CF-SVCLTAEX3Y CF-SVCLTAEX4Y CF-SVCLTAEX5Y CF-SVCLTAEXY4 CF-SVCLTAEXY5 CF-SVCLTAEX2Y · APOS 4th Year · APOS 5th Year · APOS 4th & 5th Year APOS: After Point of Sale CF-SVCLTAEAPOY4 CF-SVCLTAEAPOY5 CF-SVCLTAEAPO2Y na.panasonic.com/TOUGHBOOK55 | 1-888-245-6344 TOUGHBOOK 55 Mk2 Please refer to third party accessory catalog or the website for full product details. MOBILITY SOLUTIONS EXTENDED WARRANTY If this coverage is purchased, the serial numbered unit is entitled to the extended manufacturer warranty coverage with the exception of the battery for which a separate coverage program is available. The cost of labor, parts, and overnight shipping are included in the price of the Extended Warranty Program. · 4th Year · 4 & 5th Year · APOS 4th Year · APOS 5th Year · APOS 4 & 5th Year APOS: After Point of Sale CF-SVCLTEXT1Y CF-SVCLTEXT2Y CF-SVCLTEXTAPOS1Y CF-SVCLTEXTAPOSY5 CF-SVCLTEXTAPOS2Y SMART BATTERY WARRANTY PROGRAM Extends the standard 1-year battery warranty up to 5 years and provides Smart Battery Monitoring. The main battery can be replaced when it falls below 50% capacity (per PC Information Viewer) during the coverage term. The Smart Analytics provide in depth insight and facilitates troubleshooting on a proactive basis. · Main Battery 3 Year · Main Battery 4 Year · Main Battery 5 Year · Dual Battery 3 Year · Dual Battery 4 Year · Dual Battery 5 Year CF-SVCBATSW3Y CF-SVCBATSW4Y CF-SVCBATSW5Y CF-SVCBATX2SW3Y CF-SVCBATX2SW4Y CF-SVCBATX2SW5Y HOT SWAP & HOT SPARE MANAGEMENT SERVICE Within a Hot Swap program, when a device requires service, Panasonic sends the user a fully functional computer from a reserve of customer- owned computers stored at Panasonic's National Service Center. The replacement unit is shipped for next business day delivery whenever a user calls Panasonic Technical Support and determines that the computer needs to be serviced. The user removes the storage drive from the original computer and inserts it into the replacement unit, eliminating the need to transfer files or software. The user keeps the replacement computer and ships the original unit to Panasonic. When the original computer is received by Panasonic, it is repaired, re-imaged and put back into the customer's consigned inventory for future use. Unlike Hot Swap, when Hot Spare is chosen, the original unit sent in for service is returned to the original end user following service and the original spare unit is returned to the customer owned reserve. · Hot Swap 3 Year · Hot Swap 4 Year · Hot Swap 5 Year · Hot Spare 3 Year · Hot Spare 4 Year · Hot Spare 5 Year CF-SVCLTHS3YR CF-SVCLTHS4YR CF-SVCLTHS5YR CF-SVCLTHSP3YR CF-SVCLTHSP4YR CF-SVCLTHSP5YR na.panasonic.com/TOUGHBOOK55 | 1-888-245-6344 TOUGHBOOK 55 Mk2 Please refer to third party accessory catalog or the website for full product details. MOBILITY SOLUTIONS SSD NO RETURN & USER REPLACEMENT When this coverage is purchased, a customer is not required to send a defective storage drive back to the service center when replaced due to SSD failure. · 512GB SSD -- 3 Year · 512GB SSD -- 4 Year · 512GB SSD -- 5 Year · 512GB SSD -- 3 Year (Federal Specific) · 512GB SSD -- 4 Year (Federal Specific) · 512GB SSD -- 5 Year (Federal Specific) · 1TB or 2TB SSD -- 3 Year · 1TB or 2TB SSD -- 4 Year · 1TB or 2TB SSD -- 5 Year · 1TB or 2TB SSD -- 3 Year (Federal Specific) · 1TB or 2TB SSD -- 4 Year (Federal Specific) · 1TB or 2TB SSD -- 5 Year (Federal Specific) CF-SVC512SSD3Y CF-SVC512SSD4Y CF-SVC512SSD5Y CF-SVC512SSD3Y T CF-SVC512SSD4Y T CF-SVC512SSD5Y T CF-SVC1TBSSD3Y CF-SVC1TBSSD4Y CF-SVC1TBSSD5Y CF-SVC1TBSSD3Y T CF-SVC1TBSSD4Y T CF-SVC1TBSSD5Y T ENGINEERING SERVICES & PROJECT MANAGEMENT Engineering services can include services development and all changes through the life of the Panasonic deployment along with ad hoc technical services. The service level is determined at time of purchase. · Field Engineering Support based on needs analysis CF-SVCFES20/40/60/80/100 PUBLIC SAFETY BUNDLE EXTENSIONS The following SKU's are available to extend the Public Safety 3 year bundles to year 4 or years 4 and 5. These SKU's must be purchased with the hardware on the same order. If delayed purchase is desired, please utilize the standard APOS SKU's for Premier Deployment, SSD No Return, and ProPlus Warranty. · 4th Year Add on · 4th & 5th Years Add on CF-SVCPSY4 CF-SVCPSY5 na.panasonic.com/TOUGHBOOK55 | 1-888-245-6344 TOUGHBOOK 55 Mk2 Please refer to third party accessory catalog or the website for full product details. Panasonic is constantly enhancing product specifications and accessories. Specifications subject to change without notice. Trademarks are property of their respective owners. ©2022 Panasonic Connect North America, a division of Panasonic Corporation of North America. All rights reserved. PA-11625 0722 MOBILITY SOLUTIONS