De'Longhi ECAM 23.210 Intensa Automatic Coffee and Cappuccino Maker

Introduction

Thank you for choosing the De'Longhi ECAM 23.210 automatic coffee and cappuccino maker. We hope you enjoy using your new appliance. Take a few minutes to read these instructions. This will avoid all risks and damage to the machine.

Symbols Used in These Instructions

Important warnings are identified by these symbols. These warnings must absolutely be respected:

Letters in Brackets

The letters in brackets refer to the legend in the Description of the Appliance on page 3.

Troubleshooting and Repairs

In the event of problems, first try to resolve them following the information given in the section "Explanation of lights" on page 19 and "Troubleshooting" on page 21. If this does not resolve the problem or you require further information, you should consult Customer Services by calling the number given on the annexed "Customer Service" sheet. If your country is not among those listed on the sheet, call the number given in the guarantee. If repairs are required, contact De'Longhi Customer Services only. The addresses are given in the guarantee certificate provided with the appliance.

Safety

Fundamental Safety Warnings

⚠️ Danger! This is an electrical appliance and may cause electric shock.

You should therefore respect the following safety warnings:

ℹ️ Important! Keep all packaging (plastic bags, polystyrene foam) away from children.

ℹ️ Important! The appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children must be supervised to ensure they do not play with the appliance.

? Danger of burns! This appliance produces hot water and steam may form while it is in operation. Avoid contact with splashes of water or hot steam.

Designated Use

This appliance is designed and made to prepare coffee and heat drinks. All other use is considered improper. This appliance is not suitable for commercial use.

The manufacturer is not liable for damage deriving from improper use of the appliance. This is a household appliance only.

It is not intended to be used in:

Instructions

Read these instructions carefully before using the appliance. Failure to follow these instructions may result in burns or damage to the appliance. The manufacturer is not liable for damage deriving from failure to respect these instructions.

? Please note: Keep these instructions. If the appliance is passed to other persons, they must also be provided with these instructions.

Description

Description of the Appliance

Refer to figures on page 3 (A):

Description of the Control Panel

Refer to figures on page 2 (B):

A number of buttons on the panel have a double function. This is indicated in brackets in the description.

Preliminary Checks

Checking the Appliance

After removing the packaging, make sure the product is complete and undamaged and that all accessories are present. Do not use the appliance if it is visibly damaged. Contact De'Longhi Customer Services.

Installing the Appliance

ℹ️ Important! When installing the appliance, respect the following safety warnings:

Connecting the Appliance

ℹ️ Important! Check that the mains power supply voltage corresponds to the value indicated on the rating plate on the bottom of the appliance. Connect the appliance to an efficiently earthed and correctly installed socket with a minimum current rating of 10A only. If the power socket does not match the plug on the appliance, have the socket replaced with a suitable type by a qualified professional.

Using the Appliance for the First Time

? Please note! Coffee has been used to factory test the appliance and it is therefore completely normal for there to be traces of coffee in the mill. The machine is, however, guaranteed to be new.

You should customise water hardness as soon as possible following the instructions in the section "Setting water hardness" on page 17.

Follow the instructions:

  1. Remove the water tank, fill to the MAX line with fresh water (refer to figure 1A) then put back in the appliance (refer to figure 1B).
  2. Place a container with a minimum capacity of 100 ml under the cappuccino maker (refer to figure 2).
  3. Plug the appliance into the mains socket and place the main switch on the back of the appliance in the I position (refer to figure 3).
  4. The [indicator light] flashes on the control panel (refer to figure 4).
  5. Turn the steam knob to the "I" position (refer to figure 5) and press the [OK button] to confirm (refer to figure 6). The appliance delivers water from the cappuccino maker then goes off.
  6. Turn the steam knob to the "0" position. The coffee maker is now ready for normal use.

? Please note!

Turning the Appliance On

? Please note! Before turning the appliance on, make sure the main switch on the back of the appliance is in the I position (refer to figure 3). Each time the appliance is turned on, it performs an automatic preheat and rinse cycle which cannot be interrupted.

The appliance is ready for use only after completion of this cycle.

? Danger of burns! During rinsing, a little hot water comes out of the coffee spouts and is collected in the drip tray underneath. Avoid contact with splashes of water.

Turning the Appliance Off

Each time the appliance is turned off, it performs an automatic rinse cycle which cannot be interrupted.

? Danger of burns! During rinsing, a little hot water flows from the coffee spouts. Avoid contact with splashes of water.

? Please note! If the appliance is not used for an extended period, place the main switch in the 0 position (refer to figure 3).

ℹ️ Important! To avoid damaging the appliance, never place the main switch (refer to figure 3) in the 0 position while the appliance is on.

Menu Settings

When you access the programming menu by pressing the [P button], the following menu settings are available: Descale, Auto-off, Set temperature, Energy Saving, Water hardness, Install filter, Replace filter, Default values, Statistics.

Descale

For instructions on descaling, see page 16.

Auto-off

? Please note: The appliance is set to turn off automatically if not used for 2 hours. The time can be changed so that the appliance switches off after 15 or 30 minutes, or after 1, 2 or 3 hours.

  1. Press the [P button] to enter the menu.
  2. Turn the selection knob (refer to figure 8) until the [Auto-off light] comes on.
  3. Press the [OK button] to select the function.
  4. Turn the selection knob until the lights corresponding to the number of hours before the appliance goes off automatically come on: 15 minutes [light], 30 minutes [light], 1 hour [light], 2 hours [light], 3 hours [light].
  5. Press the [OK button] to confirm.
  6. Press the [ESC button] to exit the menu. Auto-off is programmed.

Setting the Temperature

To modify the temperature (low, medium, high) of the water used to make the coffee, proceed as follows:

  1. Press the [P button] to enter the menu.
  2. Turn the selection knob until the [Temperature light] comes on.
  3. Press the [OK button].
  4. Turn the selection knob until the lights corresponding to the required temperature come on: LOW [light], MEDIUM [light], HIGH [light].
  5. Press the [OK button] to confirm.
  6. Press the [ESC button] to exit the menu.

Energy Saving

Use this function to enable or disable energy saving mode. This mode is active by default, reducing energy consumption while the machine is on in compliance with current European regulations.

  1. Press the [P button] to enter the menu.
  2. Turn the selection knob until the [Energy Saving light E] comes on.
  3. Press the [OK button]. The OK light flashes.
  4. Press the [Energy Saving button] to activate, or to deactivate, the energy saving mode.
  5. Press the [ESC button] to exit the menu. When the function is active, the E light remains on.

? Please note! A few seconds may elapse between energy saving mode and delivery of the first coffee as the appliance must heat up again.

Setting Water Hardness

For instructions on setting water hardness, see page 17.

Install Filter

For instructions on how to install the filter, see the section "Installing the filter" on page 11.

Replacing the Filter

For instructions on how to replace the filter, see the section "Water softener filter" on page 17.

Default Values (Reset)

This resets all menu settings and programmed quantities back to the default values.

  1. Press the [P button] to enter the menu.
  2. Turn the selection knob until the [Default values light] comes on.
  3. Press the [OK button]. The OK light flashes.
  4. Press the [OK button] to confirm and exit.

Statistics Function

This displays statistics relating to the machine. To display, proceed as follows:

  1. Press the [P button] to enter the menu.
  2. Turn the selection knob until the [Statistics light] comes on.
  3. Press the [OK button].
  4. When the selection knob is turned and the corresponding light flashes, the following information is displayed:
    • How many coffees have been made.
    • How many times the machine has been descaled.
    • The total number of litres of water delivered.
    • How many times the water softener filter has been replaced.
  5. The quantities are indicated by the flashing beans as follows: TENS OF THOUSANDS, THOUSANDS, HUNDREDS, TENS, UNITS.
  6. Example: To know how many coffees have been made, enter the menu and select the [coffee count light]. Count the flashes of the beans – 137 coffees have been made.
  7. Press the [ESC button] twice to exit the menu.

Making Coffee

Selecting the Coffee Taste

The appliance is set by default to make coffee with a standard taste. You can also choose one of these tastes:

Extra Mild, Mild, Standard, Strong, Extra Strong

To change the taste, press the [Aroma selection button] (refer to figure 9) repeatedly until the required taste appears.

Icons representing taste selection: [taste icons]

Selecting the Quantity of Coffee in the Cup

The appliance is set by default to make a standard quantity of coffee. To select the quantity of coffee, turn the selection knob (refer to figure 8) until the light corresponding to the required quantity of coffee comes on:

20-180ml, 40ml, 60ml, 90ml, 120ml [quantity icons]

Customising the "My Coffee" Quantity

The appliance is set by default to automatically deliver 30 ml of "my coffee". To modify the quantity, proceed as follows:

  1. Place a cup under the coffee spouts (refer to figure 10).
  2. Turn the selection knob (refer to figure 8) until the [My Coffee light] comes on.
  3. Press the [1 cup button] (refer to figure 11) until the [My Coffee light] starts flashing and the appliance starts delivering coffee, then release the button.
  4. As soon as the coffee in the cup reaches the required level, press the [1 cup button] (refer to figure 11) again. The quantity of coffee in the cup has now been programmed.

Adjusting the Coffee Mill

The coffee mill is preset in the factory to make coffee correctly and should not require adjusting initially. However, if after making the first few coffees you find that the coffee is too thin and not creamy enough or that delivery is too slow (a drop at a time), this can be corrected by adjusting the grinding adjustment knob (refer to figure 12).

? Please note! The grinding adjustment knob must only be turned when the coffee mill is in operation.

If the coffee is delivered too slowly or not at all, turn one click clockwise towards "7". For fuller bodied creamier coffee, turn one click anti-clockwise towards "1" (do not turn more than one click at a time otherwise the coffee could be delivered a drop at a time).

These adjustments will only be evident after at least 2 cups of coffee have been delivered. If this adjustment does not obtain the desired result, turn the knob another click.

Tips for a Hotter Coffee

For a hotter coffee, before delivery you are recommended to:

Making Coffee Using Coffee Beans

ℹ️ Important! Do not use caramelised or candied coffee beans as they could stick to the coffee mill and make it unusable.

  1. Fill the container with coffee beans (refer to figure 13).
  2. Place under the coffee spouts:
    • 1 cup if you want one coffee (refer to figure 10).
    • 2 cups if you want 2 coffees.
  3. Lower the spouts as near as possible to the cup. This makes a creamier coffee (refer to figure 14).
  4. Press the button corresponding to the number of coffees required (1 cup or 2 cups, refer to figures 11 and 15).
  5. Preparation begins and the lights corresponding to the taste and quantity of coffee selected are displayed. Once the coffee has been made, the appliance prepares for use again.

? Please note:

? Please note: For hotter coffee, see the section "Tips for a hotter coffee".

ℹ️ Important!

Making Coffee Using Pre-ground Coffee

ℹ️ Important!

? Please note: If you use pre-ground coffee, you can only make one cup of coffee at a time.

  1. Press the [Aroma selection button] (refer to figure 9) repeatedly until the [pre-ground coffee symbol] appears.
  2. Put one level measure of pre-ground coffee into the funnel (refer to figure 16).
  3. Place a cup under the coffee spouts.
  4. Press the [1 cup button] (refer to figure 11).
  5. Preparation begins.

Making Cappuccino

? Important! Danger of burns During preparation, steam is given off. Take care to avoid scalds.

  1. When making cappuccino, prepare the coffee in a large cup.
  2. Fill a container with about 100 grams of milk for each cappuccino to be made. In choosing the size of the container, bear in mind that the milk doubles or triples in volume.

? Please note! For a richer denser froth, use skimmed or partially skimmed milk at refrigerator temperature (about 5°C).

To avoid milk with poor froth or large bubbles, always clean the cappuccino maker as described in the section "Cleaning the cappuccino maker after use".

  1. Press the [Steam button]. The [steam light] flashes.
  2. After a few seconds, the [steam light] flashes telling you to turn the steam knob. Immerse the cappuccino maker in the milk container (refer to figure 17). Take care not to immerse the raised line on the cappuccino maker (shown by the arrow in figure 18).
  3. Turn the steam knob to the I position (refer to figure 4). Steam is delivered from the cappuccino maker, giving the milk a creamy frothy appearance and making it more voluminous.
  4. To obtain a creamier froth, rotate the container with slow upward movements. You should not deliver steam for more than 3 minutes at a time.
  5. To obtain a creamier froth, rotate the container with slow upward movements. You should not deliver steam for more than 3 minutes at a time.

? Important! Danger of burns Stop steam delivery before removing the container with the frothed milk to avoid burns caused by splashes of boiling milk.

  1. Add the milk froth to the coffee prepared previously. The cappuccino is ready. Sweeten to taste and, if desired, sprinkle the froth with a little cocoa powder.

Cleaning the Cappuccino Maker After Use

Clean the cappuccino maker each time you use it to avoid the build-up of milk residues or blockages.

? Important! Danger of burns When cleaning the cappuccino maker, a little hot water comes out. Avoid contact with splashes of water.

  1. Discharge a little water for a few seconds by rotating the steam knob to the I position. Then turn the steam knob to the 0 position to stop the flow of hot water.
  2. Wait a few minutes for the cappuccino maker to cool down. Turn the cappuccino maker outwards and remove it by pulling it downwards (refer to figure 19).
  3. Remove the nozzle downwards (refer to figure 20).
  4. Make sure the two holes shown by the arrow in figure 21 are not blocked. If necessary, clean with a pin.
  5. Wash all parts of the cappuccino maker thoroughly with a sponge and warm water.
  6. Replace the nozzle and put the cappuccino maker back on the nozzle (refer to figure 22), turning it and pushing it upwards until it is attached.

Heating Water

⚠️ Important! Danger of burns. Never leave the machine unsupervised while delivering hot water. Stop delivery of hot water as described below when the cup is full. The cappuccino maker becomes hot while water is being delivered and must be held by the handle only. The hot water spout becomes hot while water is being delivered and must be handled by the handle only.

  1. Place a container under the cappuccino maker as close as possible to avoid splashes.
  2. Turn the steam knob to the I position. Delivery begins.
  3. Stop by turning the steam knob to the 0 position.

? Please note! If "Energy Saving" mode is active, you may have to wait a few seconds before the hot water is delivered.

Cleaning

Cleaning the Coffee Maker

The following parts of the machine must be cleaned regularly:

ℹ️ Important!

Cleaning the Coffee Grounds Container

When the [grounds container light] flashes, the coffee grounds container must be emptied and cleaned. Unless you clean the grounds container, the light will continue to flash and the appliance cannot be used to make coffee.

To clean (with the machine on):

ℹ️ Important! When removing the drip tray, the grounds container must be emptied, even if it contains few grounds. If this is not done, when you make the next coffees, the grounds container may fill up more than expected and clog the machine.

Cleaning the Drip Tray and Condensate Tray

ℹ️ Important! If the drip tray is not emptied regularly, the water could overflow from the edge and seep inside or around the coffee maker. This could damage the machine, the surface it rests on or the surrounding area.

The drip tray is fitted with a level indicator (red) showing the level of water it contains (refer to figure 24). Before the indicator protrudes from the cup tray, the drip tray must be emptied and cleaned.

To remove the drip tray:

  1. Remove the drip tray and the grounds container (refer to figure 23).
  2. Empty the drip tray and grounds container and wash them.
  3. Check the condensate tray and empty if necessary.
  4. Replace the drip tray and grounds container.

Cleaning the Inside of the Coffee Maker

⚠️ Danger of electric shock! Before cleaning internal parts, the machine must be turned off (see "Turning the appliance off") and unplugged from the mains power supply. Never immerse the coffee maker in water.

  1. Check regularly (about once a week) that the inside of the appliance (accessible after removing the drip tray) is not dirty. If necessary, remove coffee deposits with the brush and a sponge.
  2. Remove the residues with a vacuum cleaner (refer to figure 25).

Cleaning the Water Tank

  1. Clean the water tank (A9) regularly (about once a month and whenever you replace the water softener filter (if provided) with a damp cloth and a little mild washing up liquid.
  2. Remove the filter (if present) and rinse with running water.
  3. Replace the filter (if provided), fill the tank with fresh water and replace the tank.

Cleaning the Coffee Spouts

  1. Clean the coffee spouts with a sponge or cloth (refer to figure 26A).
  2. Check the holes in the coffee spout are not blocked. If necessary, remove coffee deposits with a toothpick (refer to figure 26B).

Cleaning the Pre-ground Coffee Funnel

Check regularly (about once a month) that the pre-ground coffee funnel is not blocked. If necessary, remove coffee deposits with the brush supplied.

Cleaning the Infuser

The infuser (A11) must be cleaned at least once a month.

ℹ️ Important! The infuser may not be extracted when the machine is on.

  1. Make sure the machine is correctly turned off (see "Turning the appliance off" on page 10).
  2. Remove the water tank.
  3. Open the infuser door (refer to figure 27) on the right side.
  4. Press the two red release buttons inwards and at the same time pull the infuser outwards (refer to figure 28).

ℹ️ Important! RINSE WITH WATER ONLY. NO WASHING UP LIQUID - NO DISHWASHER.** Clean the infuser without using washing up liquid as it could be damaged.

  1. Soak the infuser in water for about 5 minutes, then rinse under the tap.
  2. Use the brush to remove any coffee residues left in the infuser housing, visible through the infuser door.
  3. After cleaning, replace the infuser by sliding it onto the internal support, then push the PUSH symbol fully in until it clicks into place.

Infuser support

? Please note! If the infuser is difficult to insert, before insertion, adapt it to the right size by pressing the two levers shown in the figure.

[Diagram showing small lever and big lever adjustment for infuser]

  1. Once inserted, make sure the two red buttons have snapped out.
  2. Close the infuser door.
  3. Replace the water tank.

Descale

Descale the appliance when the [descale light] on the control panel flashes.

ℹ️ Important! Descaler contains acids which may irritate the skin and eyes. It is vital to respect the manufacturer's safety warnings given on the descaler pack and the warnings relating to the procedure to follow in the event of contact with the skin and eyes.

? Please note! Use De'Longhi descaler only. Under no circumstances should you use sulphamic or acetic based descalers. Their use invalidates the guarantee. Failure to descale the appliance as described also invalidates the guarantee.

  1. Turn the machine on.
  2. Press the [P button] to enter the menu.
  3. Turn the selection knob until the [Descale light] is displayed.
  4. Select by pressing the [OK button]. The OK light flashes. Press the [OK button] again to confirm.
  5. Completely empty the water tank (A9) and remove the water softener filter (if present).
  6. Pour the descaler into the tank up to the level A (corresponding to a 100 ml pack) marked on the back of the tank (refer to figure 29A), then add water (1l) up to level B (refer to figure 29B).
  7. Place an empty container with a minimum capacity of 1.5 litres under the cappuccino maker (A19) (refer to figure 3).
  8. ? Important! Danger of burns Hot water containing acid flows from the cappuccino maker. Avoid contact with splashes of water.
  9. Press the [OK button] to confirm introduction of the solution. The light flashes telling you to turn the steam knob.
  10. Turn the steam knob to the I position. The descaling programme starts and the descaler liquid comes out of the cappuccino maker. The descale programme automatically performs a series of rinses and pauses to remove limescale deposits from inside the machine.
  11. After about 30 minutes, the water tank is empty. The OK and [rinse light] lights come on and the [flashing light] flashes.
  12. Empty the container used to collect the descaler solution and replace it under the cappuccino maker.
  13. Remove the water tank, empty, rinse under running water, fill with clean water and replace. The [water tank light] light goes off.
  14. Hot water comes out of the cappuccino maker.
  15. When the water tank is completely empty, the [empty tank light] is displayed.
  16. Turn the knob to the 0 position, insert the filter (if present), fill the water tank and the appliance is ready for use.

Setting Water Hardness

The [water hardness light] is displayed after a period of time established according to the water hardness set. The machine is factory set for a hardness value of 4. The machine can also be programmed according to the hardness of the mains water in the various regions so that the machine needs to be descaled less often.

Measuring Water Hardness

  1. Remove the "TOTAL HARDNESS TEST" indicator paper attached to this manual from its pack.
  2. Immerse the paper completely in a glass of water for one second.
  3. Remove the paper from the water and shake lightly. After about a minute, 1, 2, 3, or 4 red squares form, depending on the hardness of the water. Each square corresponds to one level.

[Diagram showing levels 1, 2, 3, 4 with corresponding squares]

Set Water Hardness

  1. Press the [P button] to enter the menu.
  2. Turn the selector knob until the [Water hardness light] is selected.
  3. Confirm the selection by pressing the [OK button].
  4. Turn the selection knob and set the level shown by the indicator paper (see previous paragraph).
  5. LEVEL 1 [light], LEVEL 2 [light], LEVEL 3 [light], LEVEL 4 [light].
  6. Press the [OK button] to confirm the setting.
  7. Press the [ESC button] to exit the menu. The machine is now reprogrammed with the new water hardness setting.

Water Softener Filter

Certain models are fitted with a water softener filter. If this is not the case with your model, you are recommended to purchase one from De'Longhi Customer Services. To use the filter correctly, follow the instructions below.

Installing the Filter

  1. Remove the filter from the packaging.
  2. Turn the date indicator disk (refer to figure 30) until the next 2 months of use are displayed.

? Please note: The filter lasts about two months if the appliance is used normally. If the coffee maker is left unused with the filter installed, it will last a maximum of three weeks.

  1. Remove the tank from the appliance and fill with water.
  2. Insert the filter in the water tank and immerse it completely, sloping it to enable the air bubbles to escape (refer to figure 31).
  3. Insert the filter in the filter housing (refer to figure 32A) and press as far as it will go.
  4. Close the tank with the lid (refer to figure 32B), then replace the tank in the machine.

When you install the filter, you must notify the appliance of its presence.

  1. Press the [P button] to enter the menu.
  2. Turn the selection knob until the [filter notification lights] come on.
  3. Press the [OK button].
  4. Press the [OK button] to confirm the selection.
  5. Place a container (min. capacity: 100 ml) under the cappuccino maker.
  6. Turn the steam knob and press the [Power button].
  7. At the end of delivery, the [filter active light] flashes. Close the knob and the appliance returns automatically to the "ready for coffee" state. The new filter is now active and you can use the coffee maker.

Replacing the Filter

When the [filter replacement light] flashes, after two months (see date indicator) or when the appliance has not been used for 3 weeks, you should replace the filter:

  1. Remove the exhausted filter.
  2. Remove the new filter from the packaging.
  3. Turn the date indicator disk (refer to figure 30) until the next 2 months of use are displayed (the filter lasts about two months).
  4. Refill the tank.
  5. Insert the filter in the water tank and immerse it completely, sloping it to enable the air bubbles to escape (refer to figure 31).
  6. Place the filter in the filter housing (refer to figure 32A) and press as far as it will go. Close the tank with the lid (refer to figure 32B), then replace the tank in the machine.
  7. Place a container (min. capacity: 100 ml) under the cappuccino maker.
  8. Press the [P button] to enter the menu.
  9. Turn the selection knob until the [filter notification lights] come on.
  10. Press the [OK button]. The OK light flashes.
  11. Press the [OK button] to confirm the selection.
  12. Turn the steam knob and press the [Power button].
  13. At the end of delivery, the [filter active light] flashes. Close the knob and the appliance returns automatically to the "ready for coffee" state. The new filter is now active and you can use the coffee maker.

Removing the Filter

If you want to continue using the appliance without a filter, you must remove it and notify the appliance of its removal as follows:

  1. Extract the tank and exhausted filter.
  2. Press the [P button] to enter the menu.
  3. Turn the selection knob (refer to figure 8) until the [filter removal lights] come on.
  4. Press the [OK button]. The OK light flashes.
  5. Press the [OK button] to confirm use of the appliance without the filter.
  6. Press the [ESC button] to exit the menu.

Technical Specification

The appliance complies with the following EC directives:

Disposal

Important information for correct disposal of the product in accordance with EC Directive 2002/96/EC.

At the end of its working life, the product must not be disposed of as urban waste. It must be taken to a special local authority differentiated waste collection centre or to a dealer providing this service. Disposing of a household appliance separately avoids possible negative consequences for the environment and health deriving from inappropriate disposal and enables the constituent materials to be recovered to obtain significant savings in energy and resources. As a reminder of the need to dispose of household appliances separately, the product is marked with a crossed-out wheeled dustbin.

Explanation of Lights

The following table lists the possible causes for indicator lights and the corresponding remedies:

LIGHTPOSSIBLE CAUSEREMEDY
[Water tank light]Insufficient water in the tank.Fill the tank with water and insert it correctly, pushing it as far as it will go until it clicks into place.
[Water tank light]The tank is not correctly in place.Insert the tank correctly and press as far as it will go.
[Grounds container light]The grounds container (A13) is full.Empty the grounds container and drip tray, clean and replace. Important: when removing the drip tray, the grounds container MUST be emptied, even if it contains few grounds. If this is not done, when you make the next coffees, the grounds container may fill up more than expected and clog the machine.
[Grounds container light]After cleaning, the grounds container has not been replaced.Remove the drip tray and insert the grounds container.
[Grinding/delivery light]The grinding is too fine and the coffee is delivered too slowly or not at all.Repeat coffee delivery and turn the grinding adjustment knob (refer to figure 10) one click clockwise towards "7" while the coffee mill is in operation. If after making at least 2 coffees delivery is still too slow, repeat the correction procedure, turning the grinding adjustment knob another click until delivery is correct (see the section: Adjusting the coffee mill on page 12). If the problem persists, turn the steam knob to the I position and deliver water from the cappuccino maker.
[Pre-ground coffee light]The "pre-ground coffee" function has been selected without placing any pre-ground coffee in the funnel.Place pre-ground coffee in the funnel or deselect the “pre-ground” function.
[Descale light]The machine must be descaled.The descaling procedure described in the section "Descaling" needs to be performed as soon as possible.
[Coffee quantity light]Too much coffee has been used.Select a milder taste or reduce the quantity of pre-ground coffee then make the coffee again.
[Beans empty light]The coffee beans have run out.Fill the beans container.
[Funnel clogged light]The pre-ground coffee funnel is clogged.Empty the funnel with the help of a brush as described in the section "Cleaning the pre-ground coffee funnel".
[Infuser light]The infuser has not been replaced after cleaning.Insert the infuser as described in the section "Cleaning the infuser".
[Dirty appliance light]The inside of the appliance is very dirty.Clean the inside of the appliance thoroughly, as described in the section "Cleaning and maintenance". If the message is still displayed after cleaning, contact a customer services.
[Filter exhausted light]The filter is exhausted.Replace the filter (see the section "Replacing the water softener filter").

Troubleshooting

Below is a list of some of the possible malfunctions. If the problem cannot be resolved as described, contact Customer Services.

PROBLEMPOSSIBLE CAUSEREMEDY
The coffee is not hot.The cups were not preheated.Warm the cups by rinsing them with hot water (Please note you can use the hot water function).
The infuser has cooled down because 2/3 minutes have elapsed since the last coffee was made.Before making the coffee, warm the infuser by pressing the [Rinse button].
Low coffee temperature is set.In the menu, set a high coffee temperature.
The coffee is thin or not creamy enough.The coffee is ground too coarsely.Turn the grinding adjustment knob one click anticlockwise towards "1" while the coffee mill is in operation (refer to figure 10). Continue one click at a time until coffee delivery is satisfactory. The effect is only visible after delivering two coffees (see "Adjusting coffee mill", page 12).
The coffee is unsuitable.Use pre-ground coffee for espresso coffee makers.
The coffee is delivered too slowly or a drop at a time.The coffee is ground too finely.Turn the grinding adjustment knob one click clockwise towards "7" while the coffee mill is in operation (refer to figure 10). Continue one click at a time until coffee delivery is satisfactory. The effect is only visible after delivering 2 coffees (see the section: "Adjusting the coffee mill" on page 12).
Coffee does not come out of one of the spouts.The spouts are blocked.Clean the spouts with a toothpick.
The frothed milk has large bubbles.The milk is not cold enough or is not semi-skimmed.You should ideally use skimmed or semi-skimmed milk at refrigerator temperature (about 5°C). If the result is still disappointing, try another brand of milk.
The milk is not frothed.Cappuccino maker dirty.Clean as described in the section "Cleaning the cappuccino maker after use" on page 14.
Steam delivery stops.A safety device stops steam delivery after 3 minutes.Wait, then activate the steam function again.
The appliance does not come on.It is not plugged into the mains socket.Plug into the mains socket. Place the main switch in the I position (refer to figure 1).

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