Zultys ZIP 47GE Gigabit Business IP Phone

Packaging Contents

The following items are included in your package. If you find anything missing, contact your system administrator.

• IP Phone (ZIP 47GE): The main desk phone unit.
• Handset: The telephone receiver unit.
• Handset Cord: A coiled cable connecting the handset to the phone base.
• Ethernet Cable: A standard network cable for connecting to your network.
• Stand: A foldable support to position the phone on a desk.
• Quick Start Guide: This document.
• Power Adapter (Optional): A DC 5V power supply unit.
• Wall Mount Bracket (Optional): An accessory for mounting the phone on a wall.

Note: Zultys recommends using only provided or approved accessories. The use of unapproved third-party accessories may result in reduced performance or damage.

Assembling the Phone

1. Attach the stand

Attach the stand to the back of the IP phone to prop it up on a desk. The stand has specific slots for secure attachment, tilting the phone for optimal screen viewing.

Note: The phone can also be wall-mounted using the optional ZIP 47GE wall mount bracket. Refer to the wall mount installation guide for additional information.

2. Connect the handset and optional wired headset

Connect the handset to the phone base using the coiled handset cord. If using a wired headset, connect it to the designated headset port on the back of the phone.

Note: Optional headsets may be purchased separately.

Connections and Startup

3. Connect optional USB device

If supplied, connect optional USB devices to the USB port on the side of the phone. These may include the ZIP 450M Expansion Module, a USB headset, or the EHS4x Electronic Hook Switch adapter for wireless headsets. Refer to related manuals for more details.

4. Connect the network and power

There are two primary options for wired network and power connections. Your system administrator will advise you on the best option for your setup.

a) Wired Network Options:

AC Power Option: Connect an Ethernet cable from your network (e.g., router or switch) to the 'Internet' port on the phone. Connect a second Ethernet cable from the phone's 'PC' port to your computer if you wish to share the network connection. Connect the provided DC 5V power adapter to the 'DC 5V' port on the phone.

PoE (Power over Ethernet) Option: Connect an Ethernet cable from a PoE-enabled network switch (IEEE 802.3af compliant) to the 'Internet' port on the phone. This single cable provides both network connectivity and power. Connect a second Ethernet cable from the phone's 'PC' port to your computer if needed.

b) Wireless Network:

1. Connect the Power Adapter as per the 'AC Power Option' above.
2. Once the phone displays the idle screen, navigate to Menu > Basic > Wi-Fi.
3. Press the Switch button to turn Wi-Fi On, then press Save. The phone will search for available networks.
4. Scroll to Available Networks and press Enter or OK.
5. Select the appropriate network as advised by your system administrator.
6. Enter the network password in the Password field, then press Connect.

Startup Process

After the IP phone is connected to the network and powered on, it will automatically begin initializing and downloading its configuration information. If the phone fails to register with the IP phone system, contact your system administrator.

Basic Call Features

Placing a Call

Using the handset:

1. Pick up the handset.
2. Enter the number, then press the [Call] soft key or [Send].
3. Alternatively, enter the number and then lift the handset to initiate the call.

Using the speakerphone:

1. With the handset on-hook, enter the number.
2. Then press [Speakerphone] or the [Call] soft key.

Using the headset:

1. With the headset connected, press [Headset] to activate headset mode.
2. Enter the number, then press the [Call] soft key or [Send].

Note: During a call, you can switch between handset, speakerphone, and headset modes by pressing the dedicated keys or by picking up/hanging up the handset.

Answering a Call

Using the handset: Pick up the handset.

Using the speakerphone: Press [Speakerphone] or the [Answer] soft key.

Using the headset: Press [Headset] or the [Answer] soft key if headset mode is active.

Note: You can reject an incoming call by pressing the [Reject] soft key.

Ending a Call

Using the handset: Hang up the handset or press the [End Call] soft key.

Using the speakerphone: Press [Speakerphone] or the [End Call] soft key.

Using the headset: Press the [End Call] soft key.

Redial

• Press [Placed Calls List], navigate using [Up Arrow]/[Down Arrow] to select the desired entry, and then press [Call].
• Press [Redial] twice when the phone is idle to dial the last dialed number.

Call Mute and Un-mute

• Press [Mute] to mute the microphone during a call.
• Press [Unmute] again to un-mute the call.

Call Hold and Resume

To place a call on hold: Press [Hold] or the [Hold] soft key during an active call.

To resume the call:

• If there is only one call on hold, press [Resume] or the [Resume] soft key.
• If there is more than one call on hold, press [Up Arrow]/[Down Arrow] to select the desired call, and then press [Resume] or the [Resume] soft key.

Call Management

Call Transfer

You can transfer a call in the following ways:

Blind Transfer

1. Press [Transfer] or the [Transfer] soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press [B Transfer] or the [B Transfer] soft key.

Semi-Attended Transfer

1. Press [Transfer] or the [Transfer] soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the [Call] soft key or [Send].
3. Press [Transfer] or the [Transfer] soft key when you hear the ring-back tone.

Attended Transfer

1. Press [Transfer] or the [Transfer] soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the [Call] soft key or [Send].
3. Press [Transfer] or the [Transfer] soft key when ready to complete the transfer, or [Cancel] (represented by X) to cancel the transfer.

Call Forward

To enable call forward:

1. Press the [Menu] soft key when the phone is idle, then select Features > Call Forward.
2. Select the desired forward type:
   • Always Forward: Incoming calls are forwarded unconditionally.
   • Busy Forward: Incoming calls are forwarded when the phone is busy.
   • No Answer Forward: Incoming calls are forwarded if not answered after a period of time.
3. Enter the number you want to forward to. For No Answer Forward, press [Up Arrow]/[Down Arrow] to select the desired ring time before forwarding from the After Ring Time field.
4. Press the [Save] soft key to accept the change.

Note: Advanced 'Call Handling Rules' may be configured from the ZAC unified communications client app.

Call Conference

1. Press the [Conference] soft key during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press the [Call] soft key or [Send].
3. Press the [Conference] soft key again when the second party answers. All parties are now joined in the conference. Repeat these steps to add additional parties.
4. Press the [End Call] soft key to disconnect all parties.

Note: You may split the conference call into individual calls by pressing the [Split] soft key.

Speed Dial

To configure a speed dial key:

1. Press the [Menu] soft key when the phone is idle, then select Features > DSS Keys.
2. Select the desired DSS key, then press the [Enter] soft key.
3. Select SpeedDial from the Type field, select the desired line (e.g., Line 1) from the Account ID field, enter a label in the Label field, and then enter the phone number in the Value field.
4. Press the [Save] soft key to accept the change.

To use the speed dial key: Press the configured speed dial key to dial out the preset number.

Customization and Messaging

Voice Message

The message waiting indicator on the idle screen signifies that one or more voice messages are waiting. The power indicator LED also slowly flashes red for unread voice messages.

To listen to voice messages:

1. Press [Connect] or the [Connect] soft key if the 'New Voice Mail' popup is displayed.
2. Follow the voice prompts to listen to your messages.

Call History

Access call history when the phone is idle. Use [Up Arrow]/[Down Arrow] to scroll through the list.

From the list, you can:

• Press the [Call] soft key to call the entry.
• Press the [Delete] soft key to delete the entry.

If you press the [Option] soft key, you can also:

• Select [Detail] to view detailed information.
• Select [Add to Contacts] to add the entry to the local directory.
• Select [Add to Blocklist] to add the entry to the blocklist.
• Select [Delete All] to clear all entries.

Note: Call History can also be accessed via the [Directory] soft key, then selecting the [History] menu item.

Contact Directory

To add a contact:

1. Press the [Directory] soft key when the phone is idle, then select [All Contacts].
2. Press the [Add] soft key.
3. Enter a unique contact name in the Name field and contact numbers in the corresponding fields.
4. Press the [Save] soft key to accept the change.

To edit a contact:

1. Press the [Directory] soft key when the phone is idle, then select [All Contacts].
2. Use [Up Arrow]/[Down Arrow] to select the desired contact, press the [Option] soft key, and then select [Detail] from the prompt list.
3. Edit the contact information.
4. Press the [Save] soft key to accept the change.

To delete a contact:

1. Press the [Directory] soft key when the phone is idle, then select [All Contacts].
2. Use [Up Arrow]/[Down Arrow] to select the desired contact, press the [Option] soft key, and then select [Delete] from the prompt list.
3. Press the [OK] soft key when prompted to confirm deletion.

Note: Contacts can be added easily from call history.

Volume Adjustment

• Press [Volume Up]/[Volume Down] during a call to adjust the receiver volume for the handset, speakerphone, or headset.
• Press [Volume Up]/[Volume Down] when the phone is idle or ringing to adjust the ringer volume.
• Press [Volume Up]/[Volume Down] to adjust the media volume in the corresponding screen.

My Details

Use this section to record your personal phone and login information.

ZAC Login Credentials

Support Contact

Notes

Regulatory and Company Information

FCC Statement

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US: ZULIPNANZ47GE. If requested, this number must be provided to the telephone company.

IC Statement

This device complies with Industry Canada's license-exempt RSSs. Operation is subject to the following two conditions: (1) this device may not cause interference; and (2) this device must accept any interference, including interference that may cause undesired operation of the device. CAN ICES-3(B)

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: (1) l'appareil ne doit pas produire de brouillage; (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

Radiation Exposure Statement

This equipment complies with FCC and IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body.

Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps qu'aucune autre antenne ou émetteur. Cet équipement devrait être installé et actionné avec une distance minimum de 20 centimètres entre le radiateur et votre corps.

About Zultys

Zultys is the global provider of a true all-in-one unified communications solution. Innovative, reliable, and scalable, Zultys IP phone systems integrate voice, video, data, and mobility in a single premise-based appliance or in the cloud - to optimize collaboration for businesses of all sizes.

Zultys delivers a powerful, feature-rich communications system that is easy-to-use, deploy, and maintain. Zultys is headquartered in Silicon Valley with offices around the world.

Zultys, Inc.
785 Lucerne Drive, Sunnyvale
California, 94085, USA
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Website: www.zultys.com