Grandstream HT801/HT802 Analog Telephone Adaptors User Guide

Document Purpose

This document describes the basic concept and tasks necessary to use and configure your HT801/HT802. It covers connecting, configuring, basic operations, and call features. Download the latest version from grandstream.com/support.

This guide covers the following topics:

• Product overview.
• Getting started.
• Configuration guide.
• Call features.
• Call operations.
• Upgrading and provisioning.
• Restore factory default settings.

Change Log

This section documents significant changes from previous versions of the user guide. Only major new features or updates are listed.

Firmware Version 1.0.33.4

No major changes.

Firmware Version 1.0.31.1

No major changes.

Firmware Version 1.0.29.8

No major changes.

Firmware Version 1.0.27.2

No major changes.

Firmware Version 1.0.25.5

No major changes.

Firmware Version 1.0.23.5

No major changes.

Firmware Version 1.0.21.4

Added support for "Play Busy Tone When Account is unregistered" (Placing a phone call).

Firmware Version 1.0.19.11

No major changes.

Firmware Version 1.0.17.5

No major changes.

Firmware Version 1.0.15.4

No major changes.

Firmware Version 1.0.13.7

Added support to verify if the configured Gateway is on the same subnet as the configured IP address.

Firmware Version 1.0.11.6

No major changes.

Firmware Version 1.0.10.6

Added support for codec G722.

Firmware Version 1.0.9.3

No major changes.

Firmware Version 1.0.8.7

Added support for device upgrades via FTP/FTPS server.

Firmware Version 1.0.5.11

Changed default "Upgrade Via" from HTTP to HTTPS. Added support for 3-level access through RADIUS authorization (Admin, User, Viewer).

Firmware Version 1.0.3.7

No major changes.

Firmware Version 1.0.2.7

No major changes.

Firmware Version 1.0.2.3

No major changes.

Firmware Version 1.0.1.9

This is the initial version.

GUI Interface Examples

Download GUI screenshots from: ht80X_web_gui.zip

1. Screenshot of Login Page
2. Screenshots of Status Page
3. Screenshots of Basic Settings Page
4. Screenshots of Advanced Settings Page
5. Screenshots of FXS Port 1 Page
6. Screenshots of FXS Port 2 Page

Welcome

The HT801/HT802 analog telephone adaptors provide transparent connectivity for analog phones and faxes to the world of internet voice. They are an effective and flexible solution for accessing internet-based telephone services and corporate intranet systems. This manual will help you learn how to operate and manage your adaptor, including its features like simple installation, 3-way conferencing, and direct IP-IP Calling. The HT801/HT802 are easy to manage and configure, designed as an affordable VoIP solution for both residential users and teleworkers.

Product Overview

The HT801 is a one-port analog telephone adapter (ATA), while the HT802 is a 2-port ATA. They enable users to create a high-quality, manageable IP telephony solution for residential and office environments. Their compact size, voice quality, advanced VoIP functionality, security protection, and auto-provisioning options allow users to leverage VoIP on analog phones and enable service providers to offer high-quality IP service. The HT801/HT802 are ideal for individual use and large-scale commercial IP voice deployments.

Feature Highlights

The following table contains major features of HT801 and HT802:

HT801/HT802 Technical Specifications

The following table summarizes technical specifications, including protocols, voice codecs, telephony features, languages, and upgrade/provisioning settings.

Getting Started

This chapter provides basic installation instructions and information for optimal performance.

Equipment Packaging

The HT801 ATA package contains:

• 1x HT801 unit
• 1x 5V Power Adapter
• 1x Ethernet Cable
• 1x Quick Installation Guide
• 1x GPL Statement

The HT802 ATA package contains:

• 1x HT802 unit
• 1x 5V Power Adapter
• 1x Ethernet Cable
• 1x Quick Installation Guide
• 1x GPL Statement

Note: Check the package before installation. Contact your system administrator if anything is missing.

HT801/HT802 Ports Description

The back panel of the HT801 features:

• Internet Port: For connecting to a router or gateway via Ethernet RJ45 network cable.
• Micro USB Power DC: Connects the adapter to a PSU (5V – 1A).
• Phone (RJ-11 FXS Port): Used to connect analog phones/fax machines via RJ-11 telephone cable.
• Reset: Factory reset button, press for 7 seconds to reset factory default settings.

The back panel of the HT802 features:

• Internet Port: For connecting to a router or gateway via Ethernet RJ45 network cable.
• Micro USB Power DC: Connects the adapter to a PSU (5V – 1A).
• Phone 1 & 2 (RJ-11 FXS Ports): Used to connect analog phones/fax machines via RJ-11 telephone cable.
• Reset: Factory reset button, press for 7 seconds to reset factory default settings.

Connecting HT801/HT802

Follow these steps to connect your HT801 or HT802:

1. Insert a standard RJ11 telephone cable into the phone port and connect the other end to an analog telephone.
2. Insert the Ethernet cable into the internet or LAN port and connect the other end to an uplink port (router or modem).
3. Insert the power adapter into the HT801/HT802 and connect it to a wall outlet.

Power, Ethernet, and Phone LEDs will be solidly lit when the device is ready.

Diagram Description (Figure 5: Connecting the HT801/HT802): Shows a phone connected to the HT801/HT802's phone port, and the HT801/HT802 connected via Ethernet to an IP PBX or the Internet.

HT801/HT802 LEDs Pattern

The HT801 has 3 LED buttons, and the HT802 has 4 LED buttons to indicate device status.

Diagram Description (Figure 6: HT801/HT802 LEDs Pattern): Shows the top view of the HT801 and HT802 devices, highlighting the LED indicators.

Configuration Guide

The HT801/HT802 can be configured via:

• The IVR voice prompt menu.
• The Web GUI using a PC's web browser.

Obtain HT801/HT802 IP Address via Connected Analogue Phone

By default, the device obtains an IP address from a DHCP server. To find the IP address:

1. Connect a phone to the HT801/HT802.
2. Press "***" (star key three times) to access the IVR menu.
3. Listen for "Enter the menu option".
4. Press "02" to hear the current IP address.

Understanding HT801/HT802 Interactive Voice Prompt Response Menu

The IVR menu allows simple device configuration. Pick up the handset and dial "***" to access it.

Tips for using voice prompt:

• "*" moves to the next option, "#" returns to the main menu.
• "9" acts as ENTER to confirm or toggle.
• Digit sequences have fixed lengths (2 for menu, 12 for IP address). Pad IP addresses with leading zeros if less than 3 digits per octet (e.g., 192.168.0.26 becomes 192168000026).
• Key entries cannot be deleted but errors may be detected.

Configuration via Web Browser

The HT801/HT802 has an embedded Web server for configuration via a web browser (e.g., Chrome, Firefox, IE).

Accessing the Web UI

1. Connect your computer to the same network as the HT801/HT802.
2. Ensure the HT801/HT802 is booted up.
3. Check the IP address using the IVR (see "Obtain HT801/HT802 IP Address via Connected Analogue Phone").
4. Open a web browser on your computer.
5. Enter the HT801/HT802's IP address in the browser's address bar.
6. Enter the administrator's password to access the Web Configuration Menu.

Notes:

• Your computer must be on the same sub-network as the HT801/HT802.
• Recommended Web browsers: Microsoft Internet Explorer (v10+), Google Chrome (v58.0.3+), Mozilla Firefox (v53.0.2+), Safari (v5.1.4+), Opera (v44.0.2+).

Web UI Access Level Management

Default passwords for login:

Passwords are case-sensitive, up to 25 characters.

To save changes, press "Update" or "Apply". Reboot the device if necessary for changes to take effect (especially for Advanced Settings and FXS Port pages).

Saving the Configuration Changes

Pressing "Update" saves changes but does not apply them until "Apply" is clicked. You can directly press "Apply". It is recommended to reboot or power cycle the device after applying changes.

Changing Admin Level Password

1. Access the web UI via IP address.
2. Enter admin password (default: admin).
3. Navigate to Advanced Settings > Admin Password.
4. Enter and confirm the new admin password.
5. Press Apply.

Diagram Description (Figure 7: Admin Level Password): Shows the interface for changing the Admin Level Password.

Changing User Level Password

1. Access the web UI.
2. Enter admin password (default: admin).
3. Navigate to Basic Settings > End User Password.
4. Enter and confirm the new user password.
5. Press Apply.

Diagram Description (Figure 8: User Level Password): Shows the interface for changing the User Level Password.

Changing Viewer Password

1. Access the web UI.
2. Enter admin password (default: admin).
3. Navigate to Basic Settings > New Viewer Password.
4. Enter and confirm the new viewer password.
5. Press Apply.

Diagram Description (Figure 9: Viewer Level Password): Shows the interface for changing the Viewer Level Password.

Changing HTTP Web Port

1. Access the web UI.
2. Enter admin password (default: admin).
3. Navigate to Basic Settings > Web Port.
4. Change the current port (accepted range: 1-65535).
5. Press Apply.

Diagram Description (Figure 10: Web HTTP Port): Shows the Web/SSH Access settings, including HTTP Web Port.

NAT Settings

For devices behind a firewall, using a STUN Server is recommended. Settings include:

1. STUN Server: Enter a STUN server IP or FQDN. Leave blank if using a public IP.
2. Use Random SIP/RTP Ports: Set to "Yes" for multiple IP devices on the same network; "No" for a public IP address.
3. NAT traversal: Set to "Yes" if the gateway is behind a firewall on a private network.

DTMF Methods

Supported DTMF modes:

• DTMF in-audio
• DTMF via RTP (RFC2833)
• DTMF via SIP INFO

Set priority based on server DTMF settings.

Preferred Vocoder (Codec)

Supported voice codecs:

• PCMU/A (or G711μ/a)
• G729 A/B
• G723.1
• G726
• iLBC
• OPUS
• G722

Configuring the HT801/HT802 Through Voice Prompts

Use the IVR menu for configuration. Refer to "Understanding HT801/HT802 Interactive Voice Prompt Response Menu" for details.

• DHCP MODE: Select voice menu option 01.
• STATIC IP MODE: Select voice menu option 01, then use options 02-05 for IP address, Subnet Mask, Gateway, and DNS server.
• FIRMWARE SERVER IP ADDRESS: Select voice menu option 13.
• CONFIGURATION SERVER IP ADDRESS: Select voice menu option 14.
• UPGRADE PROTOCOL: Select menu option 15 (TFTP, HTTP, HTTPS, FTP, FTPS). Default is HTTPS.
• FIRMWARE UPGRADE MODE: Select voice menu option 17 ("Always check", "check when pre/suffix changes", "never upgrade").

Register a SIP Account

The HT801 supports 1 SIP account per FXS port; the HT802 supports 2 SIP accounts per FXS port. Register via the web interface:

1. Access the web UI.
2. Enter admin password (default: admin) and Login.
3. Go to FXS Port (1 or 2) pages.
4. In the FXS Port tab, configure:
   • Account Active: Yes.
   • Primary SIP Server: SIP server IP address or FQDN.
   • Failover SIP Server: Failover SIP Server IP address or FQDN (optional).
   • Prefer Primary SIP Server: Yes/No (No if no Failover SIP Server).
   • Outbound Proxy: Outbound Proxy IP Address or FQDN (optional).
   • SIP User ID: Provided by VoIP service provider.
   • Authenticate ID: SIP service subscriber's Authenticate ID.
   • Authenticate Password: SIP service subscriber's account password.
   • Name: Identifier for the user.
5. Press Apply to save.

Diagram Description (Figure 11: SIP Accounts Settings): Shows the configuration interface for SIP accounts.

After configuration, verify registration status in Status > Port Status > Registration. It should display "Registered".

Diagram Description (Figure 12: Account Status): Shows the status of registered accounts.

Note: For HT802, simultaneous ring may have a one-second delay between rings on each phone if all FXS ports are registered.

Rebooting the HT801/HT802 from Remote

Press the "Reboot" button in the configuration menu. The web browser will show a confirmation message. Wait 30 seconds before logging in again.

Call Features

The HT801/HT802 support traditional and advanced telephony features.

Call Operations

Placing a phone call

To make outgoing calls:

1. Pick up the handset.
2. Dial the number directly and wait 4 seconds (default "No Key Entry Timeout"), or
3. Dial the number directly and press "#" (if configured as dial key).

Examples:

• Dial an extension (e.g., 1008) and press "#" or wait 4 seconds.
• Dial an outside number (e.g., (626) 666-7890). Dial prefix (e.g., 1+) then the number. Press "#" or wait 4 seconds. Check with your VoIP provider for prefix details.

Notes:

• Dial tone is played even if the SIP account is not registered.
• To play busy tone instead: Set "Play Busy Tone When Account is unregistered" to YES (Advanced Settings) and "Outgoing call without registration" to NO (FXS Port settings).

Direct IP calls

Allows calls between an analog phone (via FXS Port) and another VoIP Device without a SIP proxy.

Requirements:

• Both devices have public IP addresses, OR
• Both devices are on the same LAN using private IP addresses, OR
• Devices are connected via a router with port forwarding or DMZ.

Methods for Direct IP Calling:

Using IVR

1. Pick up the analog phone and dial "***" to access the voice menu.
2. Dial "47" for the direct IP call menu.
3. Enter the IP address after the dial tone.

Using Star Code

1. Pick up the analog phone and dial "*47".
2. Enter the target IP address.

Note: Use "*" (encoding for ":") followed by the port number if specifying a port.

Examples of Direct IP Calls:

• For IP 192.168.0.160: Dial *47, then 192*168*0*160, press "#" or wait 4 seconds. (Default port 5060 used).
• For IP 192.168.1.20:5062: Dial *47, then 192*168*0*160*5062, press "#" or wait 4 seconds.

Note: Set "Use Random SIP/RTP Port" to "NO" for direct IP calls.

Call Hold

Press the "flash" button on the phone (or use "hook flash" if no flash button) to place a call on hold. Press again to resume. Hook flash can also drop a call.

Call Waiting

A 3-short-beep tone indicates an incoming call if Call Waiting is enabled. Press the "flash" button to toggle between the active call and the incoming call.

Call Transfer

Blind Transfer

To blind transfer a call from Phone B to Phone C (initiated by Phone A):

1. On Phone A, press FLASH to get dial tone.
2. Dial *87, then Phone C's number, then "#" or wait 4 seconds.
3. Phone A hears dial tone and can hang up.

Attended Transfer

To attend transfer a call from Phone B to Phone C (initiated by Phone A):

1. On Phone A, press FLASH to get dial tone.
2. Phone A dials Phone C's number, then "#" or wait 4 seconds.
3. If Phone C answers, Phone A and C converse. Phone A hangs up to complete the transfer.
4. If Phone C does not answer, Phone A presses "flash" to resume the call with Phone B.

Note: If attended transfer fails and Phone A hangs up, the HT801/HT802 will ring Phone A back.

3-Way Conferencing

To add Phone C to a call between Phone A and Phone B (initiated by Phone A):

1. Phone A presses FLASH to get dial tone.
2. Phone A dials Phone C's number, then "#" or wait 4 seconds.
3. If Phone C answers, Phone A presses FLASH to bring B and C into the conference.
4. If Phone C does not answer, Phone A presses FLASH to talk to Phone B.
5. Pressing FLASH during conference drops Phone C.
6. If "Transfer on Conference Hang up" is "No", hanging up by Phone A terminates the conference. If "Yes", Phone A transfers B to C, and B and C continue the conversation.

Call Return

To call back the latest incoming number:

1. Pick up the handset.
2. After hearing dial tone, input "*69".
3. The phone will automatically call back the last incoming number.

Inter-Port Calling

For the HT802 used as a standalone unit, make calls between connected phones using the IVR feature: Dial ***70X (X is the port number, e.g., ***701 for port 1).

Flash Digit Control

If "Flash Digit Control" is enabled in the web UI, call operations change:

• Call Hold: To hang up a current call (A-C) and resume held call (B), press "Flash + 1". To hold current call (A-C) and resume held call (B), press "Flash + 2".
• Attended transfer:
  1. Phone A presses FLASH for dial tone.
  2. Phone A dials Phone C's number, then "#" or wait 4 seconds.
  3. If Phone C answers, Phone A presses "Flash + 4" to complete transfer.
• 3-Way Conferencing:
  1. Phone A presses Flash for dial tone.
  2. Phone A dials C's number then "#" or wait 4 seconds.
  3. When Phone C answers, Phone A presses "Flash +3" to bring B and C into the conference.

Restore Factory Default Settings

Warning: Restoring defaults deletes all configuration. Backup settings first.

Using the Reset Button

1. Unplug the Ethernet cable.
2. Locate the reset hole on the back panel.
3. Insert a pin and press for about 7 seconds.
4. Remove the pin. All settings are restored.

Using the IVR Command

1. Dial "***" for voice prompt.
2. Enter "99" and wait for the "reset" prompt.
3. Enter the encoded MAC address.
4. Wait 15 seconds for reboot and restore.

Encode the MAC Address

Locate the 12-digit HEX MAC address on the unit. Use the following mapping:

Example: MAC address 000b8200e395 should be keyed as "0002228200333395".

Experiencing HT801/HT802

Visit www.grandstream.com for the latest updates, features, FAQs, documentation, and news.

Browse product documentation, FAQs, and the User and Developer Forum for answers to general questions.

For support, contact a Grandstream Certified Partner or Reseller, or reach out to technical support directly. You can also submit a trouble ticket online for in-depth support.

Thank you for purchasing the Grandstream analogue telephone adapter.