User Guide for RICE LAKE WEIGHING SYSTEMS models including: VIRTUlink IoT Application Customer Software, VIRTUlink, IoT Application Customer Software, Application Customer Software, Customer Software, Software
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DocumentDocumentVIRTUlinkTM
IoT Application
Customer Software Guide
February 13, 2024
PN 222842 Rev A
© Rice Lake Weighing Systems. All rights reserved.
Rice Lake Weighing Systems® and iQUBE2® are a registered trademarks of Rice Lake Weighing Systems.
VIRTUlinkTM is a trademark of Rice Lake Weighing Systems. All other brand or product names within this publication are trademarks or
registered trademarks of their respective companies.
All information contained within this publication is, to the best of our knowledge, complete and accurate at the time of publication. Rice Lake Weighing Systems reserves the right to make changes to the technology, features, specifications and design of the equipment without notice.
The most current version of this publication, software, firmware and all other product updates can be found on our website:
www.ricelake.com
Revision History
This section tracks and describes manual revisions for awareness of major updates.
Revision A
Date February 13, 2024 Initial release
Description
Table i. Revision Letter History
Revision History
Technical training seminars are available through Rice Lake Weighing Systems. Course descriptions and dates can be viewed at www.ricelake.com/training or obtained by calling 715-234-9171 and asking for the training department.
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VIRTUlink User Guide
Contents
1.0 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.1 Services Performed via Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.2 Connection Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.0 Site Navigation and Page Elements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.1 VIRTUlink User Account Creation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2.2 Logging In to VIRTUlink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.2.1 Changing Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2.3 VIRTUlink Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.3.1 Hiding and Displaying Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2.3.2 Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2.3.3 Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2.4 VIRTUlink Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2.4.1 Assets Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2.4.2 Assets Details Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 2.4.3 iQUBE Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 2.5 Mobile Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 2.5.1 Horizontal Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 2.5.2 Vertical Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 2.6 Account Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 2.6.1 Viewing Profile Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 2.6.2 Editing Profile Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 2.7 Logout of VIRTUlink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.0 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.1 Notification Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 3.1.1 Accessing Notification Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 3.1.2 Configuring Notifications Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 3.1.3 Enable/Disable Temporary Notification Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4.0 Asset Details Page Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
4.1 Load Cell Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 4.1.1 Accessing Cell Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 4.1.2 About Load Cell Details Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.2 IP Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 4.3 Alert History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.3.1 Viewing Alert History from Asset Details Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 4.4 Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
5.0 Emulation Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
5.1 Emulation Mode Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
6.0 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
6.1 Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 6.2 Error Email Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 6.3 Gateway Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Rice Lake continually offers web-based video training on a growing selection of product-related topics at no cost. Visit www.ricelake.com/webinars
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Introduction
1.0 Introduction
VIRTUlinkTM is an Internet cloud service that operates in conjunction with the iQUBE2® junction box and an Internet gateway. VIRTUlink requires a modern computer or mobile device with a modern web browser. The service provides a website that operates similarly to many common websites and requires basic web browsing knowledge (logging in, selecting objects, opening menus, selecting options from menus and viewing data on pages). VIRTUlink allows users to monitor scale health data received from the iQUBE2 junction box and perform a variety of functions. The data transmitted to VIRTUlink includes:
· Current Weight · Alert/Diagnostic Messages · Raw Load Cell A/D Counts (Per Load Cell) · Raw A/D Voltage (Per Load Cell) · Scale/Load Cell Status · Percentage of Load (Per Load Cell) VIRTUlink also provides the following functionality: · Viewing Alert History · Emulation Mode (when enabled) · Viewing IP Camera (for Systems Equipped with Optional Hardware)
1.1 Services Performed via Customer Service
Some functions can only be performed by Rice Lake Weighing Systems customer service. A request to customer service must be submitted to perform the following tasks:
· Creating VIRTUlink User Accounts · Editing Customer Account Information · Editing Account Settings · Changing Passwords
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VIRTUlink User Guide
1.2 Connection Overview
A minimum of the following components are required to connect hardware used by VIRTUlink: · Network Device and Cabling · VIRTUlink Gateway (and power supply) · iQUBE2 with Ethernet TCP/IP option card · Indicator/Scale (compatible with iQUBE2)
The VIRTUlink gateway connects to same network as the iQUBE2 and receives/transmits device data to the VIRTUlink website. The iQUBE2 responds to data requests from the gateway and provides data about the devices connected to it.
NOTE: iQUBE2 must be connected to a local network that can be accessed by the IoT Gateway.
CAUTION: Do not provide iQUBE2 access to the Internet or allow it to be accessible from the Internet.
Hardware configurations in VIRTUlink are categorized as sites. Sites are locations far enough away from each other that cannot share a Gateway.
NOTE: A site can have more than one Gateway.
Each configuration varies as requirements determine the quantity of iQUBE2s, VIRTUlink Gateways, and Indicator/scales. One VIRTUlink gateway can connect up to four iQUBE2s, and one iQUBE2 can connect up to four scales for a maximum of 16 load cells.
Figure 1-1 displays an example of three sites with varying configurations.
Site 1
Network Device
Company Network 10/100 Mbps or better
Site 2
Network Device
Company Network 10/100 Mbps or better
Gateway iQUBE 1 Scale
Gateway iQUBE 1
iQUBE 2
iQUBE 3
Scale Scale
Scale Scale
Scale Scale
Scale
Scale
Scale
Scale
Scale
Scale
Figure 1-1. Network Overview Diagram
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iQUBE 4 Scale Scale Scale Scale
Site Navigation and Page Elements
2.0 Site Navigation and Page Elements
This section discusses VIRTUlink navigation, pages and page elements that may display during normal use.
2.1 VIRTUlink User Account Creation
User accounts creation is facilitated through Rice Lake Weighing Systems customer service. Contact VIRTUlinkSupport@RiceLake.com. to initiate VIRTUlink user account creation.
2.2 Logging In to VIRTUlink
Upon launching the website you are greeted with a login prompt. Enter your credentials to advance to the main portal. 1. Navigate to the VIRTUlink website (https://www.virtulink.com/). The login prompt displays. 2. Enter your username and password in the text fields. 3. Select LOGIN.
Figure 2-1. Login Prompt with Credentials
4. VIRTUlink advances to the dashboard.
2.2.1 Changing Password To change a password, contact VIRTUlinkSupport@RiceLake.com.
NOTE: Passwords must adhere to the following criteria: · Contain at least eight characters · Contain at least one number (0, 1, 2, 3, 4, 5, 6, 7, 8, or 9) · Contain at least one upper case letter (A to Z) · Contain at least one lower case letter (a to z) · Contain at least one special character ("[", "]", "{", "}", "(", ")", "`", "~", "!", "@", "#", "$", "%", "^", "&", "*", "_", "", "+", "=", "\", "|", "'", """, ";", ":", "/", "?", ".", ">", ",", or "<") · Contain no white space characters (space, tab, carriage return, line feed)
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VIRTUlink User Guide
2.3 VIRTUlink Menus
2.3.1 Hiding and Displaying Menus It is possible to hide and display the Main menu (left column in the portal).
1. While the Main menu is open, select the Menu button to hide it.
2. The Main menu hides.
Figure 2-2. Home Page with Menu Button Identified
3. Select
Figure 2-3. Home Page with Menu Button Collpased (menu button) again to display the Main menu.
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Site Navigation and Page Elements
2.3.2 Main Menu The Main menu is located along the left edge of VIRTUlink. If it is not currently available, verify if the Main menu is hidden (see Section 2.3.1 on page 8). The Main menu contains the Asset parameter that provides access to the Assets page (see Section 2.4.1.2 on page 11).
Figure 2-4. Main Menu
2.3.3 Settings Menu The Settings menu is located along the left edge of VIRTUlink beneath the Main menu. If the Settings menu is not currently available, verify if the menu is hidden (see Section 2.3.1 on page 8). Select the Settings menu icon to view its options.
Figure 2-5. Settings Menu Expanded
Table 2-1 describes the options in the Settings menu:
Option Edit Profile
Notifications Settings
Logout EULA Help
Description
Opens the Account Settings page for viewing. For more information, see Section 2.6 on page 18. To edit profile settings, contact VIRTUlinkSupport@RiceLake.com Opens Notification Settings page and allows scale notifications to be configured for each scale. For more information, see Section 3.1 on page 20. Logs out of VIRTUlink Opens the End User License Agreement (EULA) Opens the VIRTUlink Help pages
Table 2-1. Settings Menu Options
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VIRTUlink User Guide
2.4 VIRTUlink Pages
This section discusses VIRTUlink operational pages: · Assets page (see Section 2.4.1 on page 10) · Assets Details page (see Section 2.4.2 on page 12) · Assets iQUBE page (see Section 2.4.3 on page 15)
2.4.1 Assets Page This section discusses two facets of the Assets page:
· Access Assets page (Section 2.4.1.1 on page 10) · Assets page elements (Section 2.4.1.2 on page 11)
2.4.1.1 Access Assets Page The features in this section are accessed from the Asset details page. Perform the following to access the Asset Details page.
1. Select Assets from the Main menu.
2. The Assets Page displays.
Figure 2-6. Main Menu Assets Option
Figure 2-7. Assets Page
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Site Navigation and Page Elements 2.4.1.2 Assets Page Elements The Assets page displays information relevant to assets. Information displayed includes the asset's status, dealership, customer, location, iQUBE and gateway.
NOTE: The Assets page varies in appearance. The following is an example of how an Assets page may appear.
2 1
3 4
5
Figure 2-8. Assets Page Elements
Elements identified in Figure 2-8 are described in the Table 2-2:
Number 1 2 3 4
5
Feature
Description
Search All Text Field Table Display Filters Ascending/Descending View Buttons Asset Rows
Row Quantity
Searches customer information for input keywords Configures filters that determine what information displays on the Assets page Sorts the column data in ascending or descending order Select the desired asset to view detailed information about it. For more information, see Section 2.4.2.2 on page 13 Configures the quantity of rows displayed as either 10, 50 or 100.
Table 2-2. Assets Page Elements Description
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VIRTUlink User Guide
2.4.2 Assets Details Page This sections discusses two facets of the Asset Details page:
· Access Asset Details page (Section 2.4.2.1 on page 12) · Asset Details page Elements (Section 2.4.2.2 on page 13) 2.4.2.1 Access Assets Details Page 1. Access an Assets page (see Section 2.4.1.1 on page 10). 2. Select the desired asset.
3. The Asset Details page displays.
Figure 2-9. Assets Page
Figure 2-10. Asset Details Page
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Site Navigation and Page Elements
2.4.2.2 Asset Details Page Elements The Assets page displays additional details about the selected asset.
NOTE: The Asset Details page varies in appearance. The following is an example of how an Asset Details page may appear.
1
2
3
4
6 5
7
8
Figure 2-11. Asset Details Page Elements
Elements identified in Figure 2-11 are described in Table 2-3:
Number 1 2 3
4 5
6
Feature
Description
Gateway name iQUBE2 Asset status
IP Camera Load Cell status
Scale Weight
Displays the name of the Gateway.
Displays the name of the iQUBE².
Displays asset status information. Provides the following status information: Clear, Disconnected, Emulation mode, Overload, Underload, Zero Reference Error, Cell Connection Error, Unbalanced Load Error, or Cell Drift.
Opens the IP Camera viewer. This button is only available if an IP camera is configured. For More information, see Section 4.1 on page 24
Displays load cell number and millivolt (mV) status. Select the load cell to display additional details about the load cell. For more information, see Section 4.1 on page 24
Displays current weight on scale
Table 2-3. Asset Details Page Elements Descriptions
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VIRTUlink User Guide
Number 7
8
Feature
Description
Alert History Tab Accessories Tab
Displays historical alert messages, including: · Cell Connection (DIA.CELLCONNECT) · Cell Emulation · Cell Overload (DIA.OVERLOAD) · Cell Underload (DIA.UNDERLOAD) · Cell Drift (DIA.DRIFT) · Junction Box Disconnected · Gateway Disconnected · Peak Noise (DIA.NOISE) · Unbalanced Load Error (DIA.UNBAL) · Secondary Communication (DIA.MSCONNECT) · Zero Reference Error (DIA.ZREF)
For more information, see Section 4.3 on page 27
Provides a list of configured accessories (for example, IP camera). For more information, see Section 4.4 on page 28.
Table 2-3. Asset Details Page Elements Descriptions (Continued)
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Site Navigation and Page Elements
2.4.3 iQUBE Page Once the iQUBE is selected from the Asset Details page, VIRTUlink advances to the iQUBE Details page which displays additional details about the selected iQUBE.
NOTE: The iQUBE page varies in appearance. The following is an example of how an Asset Details page may appear.
1
2
3 4
Figure 2-12. iQUBE Details Page Elements
Elements identified in Figure 2-12 are described in Table 2-4:
Number 1 2 3
4
Feature
Description
Gateway Name iQUBE Name Board Information
Load Cell Status
Displays name of the gateway the iQUBE is connected to.
Displays the name of the iQUBE
Displays the type of board (primary or secondary) with serial number and associated load cells. NOTE: There can be up to 4 boards in an iQUBE; one primary and up to three secondary boards. For more information about primary and secondary boards, see iQUBE² Installation Manual (PN 106113).
Displays load cell number and millivolt status. Select the load cell to display additional details about the load cell. For more information, see Section 4.1 on page 24.
Table 2-4. iQUBE2 Details Page Elements Descriptions
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VIRTUlink User Guide
2.5 Mobile Navigation
In addition to computers, VIRTUlink may be accessed from mobile devices. The mobile device experience is similar to a computer experience, however, there are appearance and usage differences. The orientation of the mobile device's screen (vertical or horizontal) determines the layout of VIRTUlink. Pages may be truncated on the screen and require horizontal or vertical scrolling to view the entirety of the page.
NOTE: VIRTUlink is compatible with most current mobile devices. If you experience issues with VIRTUlink on a mobile device, try using a different orientation, desktop mode, or web browser.
NOTE: Images included in this section are for reference. VIRTUlink appearance may vary depending on mobile device, screen resolution, web browser and operation system.
2.5.1 Horizontal Orientation Horizontal orientation is most similar to a computer layout. The one noticeable difference is that the Home page displays one
column instead of several.
(Menu button) opens and closes the menu from the left side.
Figure 2-13. Horizontal Navigation Example
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Site Navigation and Page Elements
2.5.2 Vertical Orientation
Vertical orientation displays one column instead of several in the Home page.
(Menu button) opens and closes the Main
menu from the left side that spans across the screen. In this orientation, the Main menu and Settings menu are merged into a single menu.
Figure 2-14. Home Page and Menus in Vertical Orientation
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VIRTUlink User Guide
2.6 Account Information
2.6.1 Viewing Profile Settings Perform the following to view Profile Settings:
1. Select the Settings menu. The Settings menu expands. 2. Select the Edit Profile option.
Settings Menu
3. The user profile settings displays.
Figure 2-15. Edit Profile Option
Edit Profile
2.6.2 Editing Profile Settings
Figure 2-16. Profile Settings
To edit Profile Settings, contact VIRTUlinkSupport@RiceLake.com.
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2.7 Logout of VIRTUlink
Perform the following to logout from VIRTUlink: 1. Select the Settings menu icon. The Settings menu expands. 2. Select Logout.
Site Navigation and Page Elements
Settings Menu
Figure 2-17. Logout Option 3. VIRTUlink logs out and returns to the Login prompt.
Logout
Figure 2-18. Login Prompt
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VIRTUlink User Guide
3.0 Configuration
This section discusses configurable Notification Settings.
3.1 Notification Settings
3.1.1 Accessing Notification Settings The Notification Settings menu provides notification customization for each scale. Perform the following to access Notification Settings:
1. Open the Main menu. 2. Select the Settings menu icon. 3. Select Notification Settings.
Settings Menu
Notification Settings
Figure 3-1. Edit Notification Settings Option
4. The Notification Settings page displays. 5. Select the desired scale from the drop-down menu.
Figure 3-2. Scale Drop-Down Menu Expanded
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6. Notification Settings parameters display for the selected scale.
Configuration
Figure 3-3. Notification Settings Page with Parameters
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VIRTUlink User Guide
3.1.2 Configuring Notifications Setting The Notification Settings menu provides notification customization for each scale. Perform the following to configure Notification Settings:
1. Access notification settings and select the desired scale (see Section 3.1.1 on page 20). 2. (Optional) If configuring a Temporary Notification Change, enable the Temporary Notification Change check box. 3. Select the desired interval from either the Notification Settings or Temporary Notification Change drop-down
menus.
Figure 3-4. Select Interval Drop-Down Menu Expanded 4. Select Save. A success indicator displays when the change is completed.
NOTE: Saving may take several seconds to process.
Figure 3-5. Notification Success Indicator
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3.1.3 Enable/Disable Temporary Notification Settings VIRTUlink provides the functionality to enable or disable temporary notifications.
NOTE: In this example temporary notifications are disabled.
1. Access notification settings and select the desired scale (see Section 3.1.1 on page 20). 2. Select Disable Temporary Notifications.
Configuration
Figure 3-6. Disable Temporary Notification Button NOTE: In this example temporary notifications are disabled. 3. A success indicator displays stating Updated Notification Information. 4. The button changes from Disable Temporary Notifications to Enable Temporary Notifications.
Figure 3-7. Temporary Notifications Disabled 5. Temporary notification are now disabled. 6. Repeat the procedure to enable temporary notifications.
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VIRTUlink User Guide
4.0 Asset Details Page Features
This section discuses functions in the Asset Details page, including: · Load Load Cell Details (Section 4.1 on page 24) · IP Camera (Section 4.2 on page 26) · Alert History (Section 4.3 on page 27) · Accessories (Section 4.4 on page 28)
4.1 Load Cell Details
Load cell details is an informational window accessed from the Asset Details page. The window displays additional details about the selected load cell. 4.1.1 Accessing Cell Details To access load cell details, perform the following:
1. Access the desired Asset Details page (see Section 2.4.2.1 on page 12). 2. Select the desired load cell.
Figure 4-1. Load Cells in Asset Details page 3. The load cell details window displays.
Figure 4-2. Load Cell Details Window
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Asset Details Page Features
4.1.2 About Load Cell Details Window The load cell details window provides a variety of fields that display information and dynamic data about the selected load cell.
1
2
12
3
4
5 6 7 8 9 10 11
Figure 4-3. Load Cell Details with Elements Identified
Elements identified in the Figure 4-3 are described in the Table 4-1:
Number 1
2
3
4 5 6 7 8 9 10
11 12
Feature
Description
Load Cell Number
Percentage of Full Load
Raw A/D Counts
Raw A/D Voltage Serial Number Model Name Capacity Part Number Zero Value Factory Sensitivity Normalization Value Cell Status
Lists the load cell number. For more information, see iQUBE2 Digital Diagnostic Junction Box Installation Manual (PN 106113)
Lists the percentage of a load measured by this load cell. This aids in assessing a balanced load on a scale. In a four load cell system this value should show about 25% of the total weight value (assuming all applied weight is symmetrically applied). If one of the load cell displays substantially different data it indicates a potential load cell problem.
Lists raw analog to digital counts. Changes in this value could indicate a damaged or failing load cell. Values should be recorded, with the same weight(s) applied, over time.
Lists the raw analog to digital signal in millivolts (mV).
Lists the serial number of load cell (if configured in VIRTUlink).
Lists the model name of the load cell (if configured in VIRTUlink).
Lists the weight capacity of load cell (if configured in iQUBE2).
Lists the load cell's part number (if configured in VIRTUlink).
Displays the currently configured zero value (if configured in VIRTUlink).
Displays the currently configured factory sensitivity in millivolts (mV) (if configured in VIRTUlink).
Displays the currently configured normalization value (if configured in VIRTUlink).
Lists the current status of the load cell. Typically a load cell is Clear, in Emulation mode, Overload, Underload, Zero Reference Error, Cell Connection Error, Unbalanced Load Error, Peak Noise. Cell Drift or Disconnected.
Table 4-1. Load Cell Details Elements Description
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VIRTUlink User Guide
4.2 IP Camera
The optional IP camera, if configured, provides still images of its associated asset. NOTE: Rice Lake Weighing Systems sells IP Cameras that are compatible with VIRTUlink, please contact Rice Lake Weighing Systems for details.
For information how to setup an IP Camera, see Adding Assets. Perform the following to access the IP Camera window: 1. Access the desired Asset Details page (see Section 2.4.2.1 on page 12). 2. Select the IP Camera button ( ). NOTE: IP camera must be configured for button to appear.
Figure 4-4. Asset Details Page 3. The IP Camera window displays (see Figure 4-5 on page 26). 4. Select the Refresh button to display current camera image.
Figure 4-5. IP Camera Window
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Asset Details Page Features
4.3 Alert History
VIRTUlink monitors the system for alerts generated by components and assets within the system that could cause potential issues. Recent alerts are viewed on the home page and a comprehensive list of all system alerts can be accessed using the Alert History tab in the Asset Details Page. For information about most alert types, see Diagnostics in the iQUBE² Digital Diagnostic Junction Box Installation Manual (PN 106113).
NOTE: Gateway Disconnected indicates VIRTUlink has not received messages from the VIRTUlink Gateway for over 30 minutes. Junction Box Disconnected indicates the VIRTUlink Gateway has not received messages from the iQUBE Junction Box for over five minutes.
NOTE: Before a new alert displays in alert history, the asset (scale) must first be in good health (no errors). Once an alert triggers, alert history logs the condition, date, and time of the alert. VIRTUlink only reports the alert when it initially occurs, unless the asset returns to good health and the alert triggers subsequently.
4.3.1 Viewing Alert History from Asset Details Page To access Alert History from the Asset Details page, perform the following:
1. Access the desired Asset Details page (see Section 2.4.2.1 on page 12). 2. The Asset Details page displays with Alert History selected by default.
Figure 4-6. Alert History Tab
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VIRTUlink User Guide
4.4 Accessories
The Accessories tab is accessed from an Asset Details Page and displays accessories that are installed on the VIRTUlink system.
Perform the following to view configured accessories:
1. Access the desired Asset Details page (see Section 2.4.2.1 on page 12).
2. Select the Accessories tab. The tab opens and displays accessories configured for the selected Asset. In this example an IP camera is available.
3. Select the accessory button.
NOTE: Selecting the IP Camera button ( button ( ) near the asset name.
) in the Accessories tab activates the same function as selecting the IP Camera
Figure 4-7. Accessories Tab Open 4. The accessory window opens (see Section 4.2 on page 26)
Figure 4-8. IP Camera Window
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Emulation Mode
5.0 Emulation Mode
5.1 Emulation Mode Examples
Load cell emulation allows the output of a failed load cell to be emulated by using the remaining load cells in the system to estimate the value of the failed load cell. VIRTUlink creates an alert when a load cell enters emulation mode and remains active until emulation mode is disabled. Alerts regarding emulation display on the Asset Details page, iQUBE page and Load Cell Details.
NOTE: Changing emulation mode status is not facilitated by VIRTUlink Consult the iQUBE2 Digital Diagnostic Junction Box Installation Manual (PN 106113) or indicator manual for more information. The following images display examples of emulation mode in various pages for reference.
Figure 5-1. Emulation Mode in Assets Page
Figure 5-2. Emulation Mode in Assets Details Page
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VIRTUlink User Guide Figure 5-3. Emulation Mode in iQUBE Page
Figure 5-4. Emulation Mode Cell Details Example
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Troubleshooting
6.0 Troubleshooting
6.1 Error Messages
In rare circumstances an error may occur during normal VIRTUlink use. Figure 6-1 illustrates a common error message that may occur in VIRTUlink. In most cases the error is resolved by selecting the Try Again button or the web browser's refresh button.
Figure 6-1. Error Message Example
6.2 Error Email Messages
You may receive an email message prompting you to review a system alert or to take an action. Typically this is result of a hardware error (for instance: disconnection, overload, underload, drift, emulation, etc). In most cases these errors are resolved following standard service or diagnostic procedures. Figure 6-2 illustrates an error email message example:
Dear User, There has been a Junction Box Disconnected for Penderson belonging to Weighing Systems serviced by Thomas & Thomas.
Click here to view the alert details, action may be required. Kind regards,
Virtulink Operations Team virtulink.com
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient, disclosing, copying or redistributing this content is strictly prohibited.
Figure 6-2. Email Error Message
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VIRTUlink User Guide
6.3 Gateway Status LEDs
The gateway provides several status LEDs that indicate various system states.
ERR RUN NS MS APL SYS
LED1 LED2 LED3 POW
Figure 6-3. Gateway LEDs
LED
ERR NS RUN MS APL SYS LED1 LED2 ACT POW ACT / RX / TX (Yellow Ethernet Port LED) LINK (Green Ethernet Port LED)
Description
Unused (should be illuminated red) Unused (should be extinguished) Unused (should be extinguished) Illuminates solid green when the gateway is operating correctly Unused (should be extinguished) Unused (should be extinguished) Flashes green during normal operation Illuminates solid green when supplied power is within operating parameters Flashes yellow when the gateway is sending/receiving network frames. Extinguishes when there is no network traffic Illuminates green when the gateway has a 100 MBit network connection. Extinguishes when the gateway has 10 MBit or no network connection
Table 6-1. Gateway LED Descriptions
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© Rice Lake Weighing Systems Content subject to change without notice. 230 W. Coleman St. · Rice Lake, WI 54868 · USA USA: 800-472-6703 · International: +1-715-234-9171
February 13, 2024
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PN 222842 Rev A
mailto:VIRTUlinkSupport@RiceLake.com
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