Stelpro Allia SAT402ZB Smart Thermostat User Guide

Introduction

Welcome to the Allia smart thermostat user guide. This guide provides comprehensive information for installing, setting up, and using your Stelpro Allia SAT402ZB smart thermostat.

The 360° Comfort Experience

Congratulations on entrusting your home's heating to the Allia smart thermostat. From this point on, your family's comfort is in your hands. Elegant, precise, and efficient, your new Allia smart thermostat will help you reduce your electricity bill and ecological footprint while helping safeguard the environment. Create your own home ecosystem and take full control of your comfort with the Allia mobile app.

Designed and Developed for Canada

Established in Quebec for over 35 years, Stelpro understands the special needs of our climate as well as Canadians' safety and environmental protection concerns. By choosing Stelpro's Allia, you are encouraging local innovation and the development of energy-efficient products for a better future.

Compatibility

The Allia thermostat is compatible with:

• Electric Baseboards
• Convectors
• Fan Heaters

WARNING: This thermostat is not compatible with:

• Inductive load systems
• Central heating systems
• Resistive load systems:
• Less than 150 W at 120 VAC / 260 W at 208 VAC / 300 W at 240 VAC
• Greater than 2000 W at 120 VAC / 3400 W at 208 VAC / 4000 W at 240 VAC

Refer to page 21 for detailed technical specifications.

What's in the Box and Required Tools

The package includes:

• Allia Thermostat
• Quick Start Guide
• Connection Caps (3)
• Mounting Screws (2)

You will need a #2 Phillips screwdriver to install the thermostat.

Warnings

Before installation, take a few minutes to read this guide and watch the step-by-step installation video at stelpro.com/allia to ensure a safe and easy installation.

General Safety Instructions:

• Homeowners and installers must read and understand these instructions before installing or using the thermostat. Keep them for future reference.
• Failure to follow these guidelines could result in property damage, injury, burns, and potentially fatal electric shock.
• Electrical connections must be made by a qualified electrician in accordance with local electrical and building codes.
• Connect the thermostat ONLY to a 120 VAC to 240 VAC power source and respect the load limits.
• Protect the heating system with appropriate circuit breakers or fuses.
• Clean the thermostat regularly to remove accumulated dirt. DO NOT use liquid to clean ventilation openings.
• DO NOT install the thermostat in a place where it could get wet or on an exterior wall. Installation on insulated interior walls is permitted.
• To avoid overheating, leave a clearance of at least 30 cm (12 in.) around the thermostat for adequate ventilation.
• Ensure ventilation grilles at the bottom and top of the thermostat housing are not obstructed, as clogged grilles can cause overheating and interfere with operation.

WARNING: High voltage. Switch off the power before installation and maintenance.

Note: Stelpro reserves the right to modify products without notice. Instructions may not apply exactly to your model. Refer to the Stelpro website for the most recent documentation.

Before You Get Started

Where to Set Up Your Hub

To optimize the Allia mesh network and ensure good communication between devices, install the hub in the most central location possible. The hub manages Allia thermostats and compatible connected objects. More compatible objects act as Zigbee signal repeaters, improving communication.

Diagram Description: A cross-section of a multi-story house is shown, illustrating potential locations for the Hub (represented by a green circle), Thermostats (blue circles), and Compatible Connected Objects (orange circles) in various rooms (living room, bedroom, kitchen, bathroom, basement).

Where to Install Your Thermostats

1. Install an Allia thermostat in every room where temperature control is desired.
2. Install the thermostat approximately 1.5 m (5 ft) above the floor on an inside wall facing the heating system. It must be placed on an electrical box.
3. Ensure the space in front of the thermostat is completely clear for optimal operation. Do not install behind furniture or curtains.

WARNING: To avoid overheating, leave at least 30 cm (12 in.) clearance around the thermostat for adequate ventilation.

4. To avoid inaccurate temperature readings, do not install the thermostat:
• Near a window or door leading outdoors.
• In direct sunlight or near heat sources (lamp, fireplace).
• Near an air vent.
• Near pipes, concealed ducts, or a chimney.
• In areas with poor air circulation (e.g., behind a door).
• In areas with high dust concentration.
• Where there are frequent drafts (e.g., top of a staircase).

Diagram Description: A room is shown with a thermostat mounted on the wall at a height of 1.5 m (5 ft) above the floor. A dashed line indicates the required 30 cm (12 in.) clearance around the thermostat.

Installation

1. Turning the Power Off

To protect against electric shock, switch off the power to the wires at the electrical panel. Verify the heating system is off, even if the setpoint temperature is higher than the room temperature.

Diagram Description: An illustration shows a hand switching a circuit breaker to the 'OFF' position on an electrical panel. A warning symbol is also present.

2. Attaching the Mounting Plate

1. Loosen the screw at the base of the Allia thermostat without removing it. Slide the mounting plate down and away from the thermostat.
2. Using the provided mounting screws (2), attach the Allia thermostat mounting plate to the electrical box.
3. Pass the power supply wires through the large opening in the center of the mounting plate.

Diagram Description: An exploded view shows the mounting plate being attached to an electrical box with screws. Wires are shown passing through the center opening of the plate.

Note: The mounting plate can be positioned left, center, or right of the electrical box. Ensure the mounting plate is straight for the thermostat to be straight.

3. Connecting the Electrical Wires

Use the supplied connection caps to connect the Allia thermostat wires to the heating system and power supply wires according to the diagram. Tighten the caps securely. Place all wires in the electrical box.

Wire Color Codes:

• L1: Black
• L2/N: Red
• LD: Yellow

Diagram Description: Three wiring diagrams are shown for different connection types:

• Universal Connection (3 Connectors): For baseboards, convectors, and fan heaters. Shows connections for LOAD and POWER.
• Alternative Connection (3 Connectors): For baseboards and convectors only. Shows connections for LOAD and POWER.
• 2 Connectors Connection: For baseboards and convectors only. Shows connection for LOAD.

The direction of connection is important as thermostat wires are polar.

WARNING: Improperly connected electrical wires are a fire hazard.

*If power supply wires are aluminum, use CO/ALR connection caps (not supplied).

4. Attaching the Thermostat to the Mounting Plate

1. Ensure the thermostat's ventilation openings are clean and unobstructed.
2. Align the notch at the top of the thermostat with the notch on the mounting plate.
3. Place the thermostat onto the mounting plate, taking care not to pinch the wires.
4. Tighten the screw at the base of the thermostat to secure it in place.

Diagram Description: A side view illustrates how the thermostat aligns with and attaches to the mounting plate, with wires routed behind.

5. Turning the Power Back On

Restore power to the heating system and thermostat. Verify the thermostat turns on. If not, press one of its buttons. If it still does not turn on, refer to "Troubleshooting" on page 19.

The thermostat will display three initial preferences: Temperature Format, Heating Mode, and Lobby Mode (if applicable). See the "SETUP" section on page 16 for details.

If the temperature is below 0°C (32°F), the home screen displays "LO". If it exceeds 50°C (122°F), it displays "HI".

Thermostat Interface

The Allia thermostat features a three-button interface for intuitive control.

Diagram Description: A close-up of the thermostat display shows the current room temperature (e.g., 20.0°C), outside temperature (e.g., 3 EXT), and icons. Labels point to:

• Room Temperature
• Outside Temperature
• Adjustment Buttons: Used to adjust setpoint temperature and navigate advanced menus.
• Central Button: Used to access advanced menus, confirm selections.

Meaning of the Icons:

• ? Zigbee Connection Established
• ? Heating Mode
• ♨️ Heating Intensity
• ❗ Device Has Overheated
• ? Locked Keypad
• ❄️ Low Setpoint Temperature or Open Window Detection (flashing icon)
• ⚙️ Advanced Menu Indicator

Use

Navigating the Advanced Menus

Access and configure advanced settings as follows:

1. From the home screen, press the central button ? for three (3) seconds to enter the advanced menus. The Zigbee connection menu appears first.
2. Press the central button ? again to advance to the next menu. The current value will flash, indicating it can be changed.
3. Use the ◀️ and ▶️ buttons to select an option.
4. After selecting an option, press the central button ? to confirm. The value flashes rapidly for two (2) seconds, then displays continuously. The thermostat proceeds to the next menu.
5. Press the central button ? for three (3) seconds to exit the advanced menus and return to the home screen.

Note: After 30 seconds of inactivity, the selected option is automatically saved (except for Menu 10 - Zigbee connection), and the thermostat returns to the home screen.

Advanced Menus Overview:

• MENU 10: Zigbee Connection (OFF = Not Connected; ON = Automatic Pairing; Zigbee Channel Number)
• MENU 20: Temperature Format (°C or °F)
• MENU 30: Fan Heater Heating Mode (ON or OFF)
• MENU 31: Lobby Mode (ON or OFF) - Displayed only if Heating Mode is set to Fan Heater.
• MENU 40: Keypad Lock/Unlock (ON or OFF)
• MENU 50: Open Window Detection (ON or OFF)
• MENU 60: Backlight Intensity When Thermostat Is Inactive (OFF, LO, HI)
• MENU DEF: Reset to Default

Navigating the Technical Menus

Access technical menus by pressing the central button ? for ten (10) seconds from the home screen. After three (3) seconds, advanced menus (Menu 10) will appear; continue pressing the button until technical menus are displayed.

Technical Menus Overview:

• MENU T1: Thermostat Version
• MENU T2: Zigbee Version
• MENU T3: Thermostat Control Code
• MENU 100 TO 117: Zigbee Installation Code
• MENU A0 TO A7: MAC Address

Adjusting the Setpoint Temperature

The default setpoint temperature is 21°C (70°F). Use the ◀️ and ▶️ buttons on the home screen to adjust it.

• The ▶️ button increases the setpoint temperature by 0.5°C (1°F) at a time.
• The ◀️ button lowers the setpoint temperature by 0.5°C (1°F) at a time.

If the heating system needs to activate to reach the setpoint temperature, the ♨️ icon will indicate the intensity. The thermostat keypad must be unlocked for this icon to appear.

If the thermostat is part of the Allia ecosystem, the temperature will adjust automatically based on programmed scenes or programs.

Connection

Allia Hub

To create your Allia network, connect thermostats to the Allia hub via its Zigbee network. Install all thermostats before connecting them. Connect the thermostat closest to the hub first, then progressively connect others.

Additional Allia-compatible thermostats or connected objects may be needed to bypass obstacles or boost the Zigbee signal.

Connecting via the Allia App

To connect the thermostat using the Allia app, your hub must be connected to a Wi-Fi network.

1. From the Allia app's device page, tap '+' to add a new device.
2. Select the device type (e.g., "Thermostat, light, ..."). The hub indicator light will turn blue and flash slowly.
3. On the thermostat, go to Menu 10 and select automatic connection (ON).
4. Touch the central button ? to confirm. The ? icon will flash quickly as the thermostat searches for the channel. The Zigbee channel will display upon connection.

Once connected to the hub's Zigbee network:

• The ? icon will appear on the thermostat's home screen.
• The Allia app will confirm successful connection and display the thermostat.

You can rename thermostats in the app for easier identification (e.g., "Bathroom").

Diagram Description: A screenshot of the "My home" screen in the Allia mobile app is shown, displaying various connected devices like "Thermostat" and "Table light" with their status and temperature readings. Buttons for "Download on the App Store" and "GET IT ON Google Play" are visible.

Connecting via the Allia Hub

Diagram Description: An illustration of the Allia Hub with a single button is shown.

1. Press the button on the hub; its indicator light will turn blue and flash slowly.
2. On the thermostat, go to Menu 10 and select automatic connection (ON). The ? icon will flash quickly while searching for the channel.

The Zigbee channel will display upon connection.

3. When the ? icon disappears and °C (or °F) is displayed, press the central button ? for three seconds. The display stops flashing, showing the room temperature. The ? icon will reappear in the upper left corner.
4. The connection process is complete. Repeat for each thermostat.

Connecting to Another Zigbee Network

If you do not have an Allia hub but have an existing Zigbee network, you can connect the thermostat to it. Note that Allia application features will not be available.

1. Set the thermostat controller to Zigbee connection mode.
2. On the thermostat, go to Menu 10 and select automatic connection (ON).

The ? icon flashes quickly while searching for the channel. The Zigbee channel will display upon connection.

3. Press the central button ? to confirm the selection.

Once connected to the Zigbee network, the ? icon will display on the home screen.

Diagram Description: Two network status indicators are shown: "NO NETWORK DETECTED" (with an error icon) and "CONNECTED ESTABLISHED" (with a checkmark icon).

Setup

Upon first startup, the thermostat prompts for three basic preferences: Temperature Format, Heating Mode, and Lobby Mode (if applicable). Zigbee connection setup is also required if connecting to an Allia hub. Install all thermostats before connecting them to the hub.

Temperature Display Unit (Menu 20)

By default, temperature is displayed in Celsius. You can switch to Fahrenheit.

1. Go to Menu 20.
2. Use the ◀️ and ▶️ buttons to select °C or °F.
3. Press the central button ? to confirm.

Diagram Description: A thermostat display shows "20" and "MENU", with options for °C and °F indicated by arrows.

Heating Mode (Menu 30)

Select the heating system type the thermostat controls: baseboard/convector or fan heater.

1. Go to Menu 30.
2. Use the ◀️ and ▶️ buttons to select baseboard/convector mode (OFF) or fan heater mode (ON).
3. Press the central button ? to confirm.

When fan heater mode is selected, the ? icon is displayed on the thermostat's home screen.

Diagram Description: A thermostat display shows "30" and "MENU", with an "OFF" state indicated for heating mode.

Lobby Mode (Menu 31)

Select between Standard (Std) or Lobby (LbY) mode.

1. Go to Menu 31.
2. Use the ◀️ and ▶️ buttons to select Standard (Std) or Lobby (LbY) mode.
3. Press the central button ? to confirm.

Lobby mode is only available if the heating mode is set to fan heater and open window detection is disabled.

Diagram Description: A thermostat display shows "31" and "MENU", with "Std" (Standard) selected.

Keypad Lock/Unlock (Menu 40)

Lock the keypad to prevent accidental setpoint changes. By default, it is unlocked.

1. Go to Menu 40.
2. Use the ◀️ and ▶️ buttons to unlock (OFF) or lock (ON) the keypad.
3. Press the central button ? to confirm.

When locked, the ? icon is displayed. Setpoint temperature can still be changed via the Allia app.

Open Window Detection (Menu 50)

This feature detects if a window is open and automatically adjusts the setpoint temperature to 7°C (45°F) to avoid unnecessary heating.

This option is only available if Lobby mode is set to Standard.

1. Go to Menu 50.
2. Use the ◀️ and ▶️ buttons to turn open window detection ON or OFF.
3. Press the central button ? to confirm.

Backlighting (Menu 60)

The screen lights up when a button is touched. You can deactivate this or adjust intensity.

1. Go to Menu 60.
2. Use the ◀️ and ▶️ buttons to turn OFF or change backlight intensity to HI or LO.
3. Press the central button ? to confirm.

Thermostat Reset (Menu DEF)

Reset the thermostat to its default settings.

1. Go to the Reset (DEF) menu.
2. Use the ◀️ and ▶️ buttons to select "Y" to confirm.
3. Press the central button ? to reset.

The thermostat will reset. This process may take a few seconds.

WARNING: All settings will revert to their default values, and the connection to the Zigbee network and hub will be deleted.

Troubleshooting

Common Problems

The following table lists common problems and alerts:

Technical Specifications

Default Values

• Setpoint temperature: 21°C (70°F)
• Zigbee connection: Disconnected
• Temperature display format: Celsius
• Heating mode: Electric baseboard
• Locking: Keypad unlocked
• Open window detection: Disabled
• Backlighting: Disabled

Electrical Characteristics

• Supply voltage: 120-240 VAC, 60 Hz
• Minimum load (Resistive only): 150 W at 120 VCA, 260 W at 208 VCA, 300 W at 240 VCA (all 60 Hz)
• Maximum load (Resistive only): 2000 W at 120 VCA, 3400 W at 208 VCA, 4000 W at 240 VCA (all 60 Hz)

Connectivity

• Zigbee: IEEE 802.15.4 protocol

Temperature Display

• Actual measured temperature: 0°C to 50°C (32°F to 122°F)
• Temperature display increments: 0.5°C (1°F)
• Setpoint temperature: 5°C to 30°C (41°F to 86°F)
• Setpoint temperature increments: 0.5°C (1°F)

Storage Conditions and Use

• Storage temperature: -40°C to 50°C (-40°F to 122°F)
• Operating temperature: -20°C to 50°C (-4°F to 122°F)
• Relative humidity: 5% to 95% without condensation (LCD monitor efficiency may decrease below 0°C (32°F))

Logos: Zigbee, TUV SUD, CSA US Energy Verified Only.

Warranty

This device is guaranteed for three (3) years. If it stops working properly during this period, return it to the place of purchase with a copy of your invoice or contact Stelpro customer service. For the warranty to be valid, the device must be installed and used according to the guidelines in this guide. Modifications by the installer or user will void the warranty for resulting damage. The warranty is limited to factory repair or replacement and does not cover disconnection, transportation, or installation costs.

Need Help?

Contact Stelpro Customer Service:

• Website: www.stelpro.com
• Email: contact@stelpro.com
• Phone: 1-844-STELPRO