SonicWALL SSL-VPN 2000 Product Lifecycle and End of Support Announcement
COMMUNICATIONS OVERVIEW
SonicWALL is initiating the Active Retirement Mode (ARM) notification for the SSL-VPN 2000. Active Retirement Mode is the second phase of the SonicWALL End of Life process.
The SonicWALL SSL-VPN 2000, introduced in Q3 2005, was a first-generation SSL VPN appliance for small and medium-sized businesses. It has been replaced by the SonicWALL SRA 4200 appliance, introduced in November 2009. The SSL-VPN 2000 has been in release for over four years and is no longer actively marketed. Transitioning to Active Retirement Mode status is now appropriate. Customers can receive support as indicated in Table 1.
Official Product Lifecycle notifications and phase information are posted on the Support area of the SonicWALL website at: http://www.sonicwall.com/us/support/3003.html.
Products Affected
Products affected by this ARM announcement are listed below:
Table 1: End of Life Information
| Regions | Products | Product SKUs | Last Time Buy Begins | Last Time Buy Ends | Active Retirement Mode Begins | Last SonicWALL Appliance Firmware Upgrade | Last Support Renewal (3 Yr) | Last Support Renewal (2 Yr) | Last Support Renewal (1 Yr) | End of Support (All Levels) |
|---|---|---|---|---|---|---|---|---|---|---|
| Worldwide (except Japan) | SSL-VPN 2000 | Various, see Table 2 | December 1, 2009 | February 28, 2010 | March 1, 2010 | Customers will continue to receive maintenance updates until the End of Support date for the currently supported firmware version. | March 1, 2010 | March 1, 2011 | March 1, 2012 | March 1, 2013 |
Table 2: Affected Product SKUs
| Product Description | SKU | Replacement SKU Description | Replacement SKU |
|---|---|---|---|
| SSL-VPN 2000 NOAM | 01-SSC-5952 | SRA 4200 with 50 Users | 01-SSC-5980 |
| SSL-VPN 2000 International | 01-SSC-5953 | ||
| SSL-VPN 2000 G | 01-SSC-6931 | ||
| SSL-VPN 2000 NFR | 01-SSC-5957 | SRA 4200 NFR | 01-SSC-5983 |
| SSL-VPN 2000 International NFR | 01-SSC-5958 |
SSL-VPN 2000 ARM Announcement
Table 3: Affected Support SKUs
The "Last Day to Order" date indicates the date when the SKU can no longer be ordered for the SSL-VPN 2000.
| SSL-VPN 2000 Support SKU Description | SKU | Last Day to Order |
|---|---|---|
| SonicWALL Dynamic Support 24 X 7 for SSL-VPN 2000 (3 Years) | 01-SSC-6239 | March 1, 2010 |
| SonicWALL Dynamic Support 8 X 5 for SSL-VPN 2000 (3 Years) | 01-SSC-6237 | March 1, 2010 |
| SonicWALL Software and Firmware Updates for SSL-VPN 2000 (3 Years) | 01-SSC-6477 | March 1, 2010 |
| SonicWALL Dynamic Support 24 X 7 for SSL-VPN 2000 (2 Years) | 01-SSC-6238 | March 1, 2011 |
| SonicWALL Dynamic Support 8 X 5 for SSL-VPN 2000 (2 Years) | 01-SSC-6236 | March 1, 2011 |
| SonicWALL Software and Firmware Updates for SSL-VPN 2000 (2 Years) | 01-SSC-6476 | March 1, 2011 |
| SonicWALL Dynamic Support 24 X 7 for SSL-VPN 2000 (1 Year) | 01-SSC-5647 | March 1, 2012 |
| SonicWALL Dynamic Support 8 X 5 for SSL-VPN 2000 (1 Year) | 01-SSC-5646 | March 1, 2012 |
| SonicWALL Software and Firmware Updates for SSL-VPN 2000 (1 Year) | 01-SSC-5648 | March 1, 2012 |
Product Lifecycle Phases
Last Time Buy (LTB)
Last Time Buy (LTB) is advanced notification to SonicWALL customers and partners that SonicWALL intends to start the end of life process. The duration of this phase is variable and depends on numerous factors including material availability, SonicWALL and channel inventory, and end-user demand. Last Time Buy is informational only; products in this phase are active.
Active Retirement Mode (ARM)
Active Retirement Mode (ARM) is a statement by the company that it is no longer actively manufacturing or selling the product. Products in ARM are removed from all price lists and marketing collateral. The duration of this phase is typically two years.
Limited Retirement Mode (LRM)
Limited Retirement Mode (LRM) is a statement by the company that it will no longer develop or release driver updates or bug fixes for these products. Depending on inventory, technical capability, customer demand, and gross margin, SonicWALL will continue to offer support agreements on products in LRM. LRM is a discretionary phase in the product lifecycle process.
End of Support (EOS)
End of Support (EOS) is a statement that the company no longer offers support for the product, and all remaining unique inventory or materials will be removed.
