Introduction
Thank you for purchasing the Panasonic product. This product is intended for household use only. Please read these instructions carefully and follow safety precautions when using this product.
Before using this product, please give your special attention to "Safety Precautions" (Page 2-3). Please retain a copy of your proof of purchase and keep it with these operating instructions. Reserve it for later use.
Image: A Panasonic Electronic Rice Cooker, light grey in color, with a control panel on the front featuring various buttons and a digital display. The lid is slightly raised, showing the interior. The overall shape is oval with rounded edges.
Safety Precautions
In order to prevent accidents or injuries to users, other people, and damage to property, please follow the instructions below.
⚠️ Warning: Indicates serious injury or death.
❗ Caution: Indicates risk of injury or property damage.
Symbol Explanations:
?
These symbols indicate prohibition.
✅
This symbol indicates a requirement that must be followed.
⚠️ Warning
- Do not use the appliance if the power cord or power plug is damaged or loosely connected to the power outlet. (It may cause an electric shock, short circuit or fire.)
- Do not insert any objects in the vent or gaps, especially metal objects such as pins or wires. (It may cause an electric shock or malfunction.)
- This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance. (It may cause burn or injury.)
- ? Do not damage the power cord or power plug. Prohibited actions include modifying, placing near heating elements, bending, twisting, pulling, putting heavy objects on top, and bundling the cord. (It may cause an electric shock, short circuit or fire.) If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
- ? Do not immerse the appliance in water or splash it with water. (It may cause a short circuit or electric shock.) Please enquire with an authorised dealer if water gets inside the appliance.
- ✅ Use only a power outlet rated at 10 amperes and alternating electric current at 240 volts. (Plugging other devices into the same outlet may cause overheating, which may cause a fire.) Use only an extended cord rated at 10 amperes minimum.
- ? Do not plug or unplug the power plug with wet hands. (It may cause an electric shock.)
- ? Do not get your face close to the steam vent or touch it with your hand. Keep the steam vent out of reach of small children. (Image: Steam vent releasing steam, indicating a burn risk.)
- ? Do not modify, disassemble, or repair this appliance. (It may cause a fire, electric shock or injury.) Please make enquiries at the store or the repair department of an authorised dealer.
- ✅ Insert the power plug firmly. (Otherwise it may cause an electric shock and fire caused by the heat that may generate around the power plug.) Do not use a broken power plug or a loose power outlet.
- Discontinue using the appliance immediately and unplug the power connector in cases of abnormal situations and breaking down. (It may cause smoking, a fire, or electric shock.) Abnormal situations include: the power plug and cord becoming abnormally hot, the power cord being damaged or power failure when touched, the main body being deformed or abnormally hot, the unit giving out smoke or a scorching smell, or cracks, looseness, or wobbles of the appliance, or the heating plate being warped or the pan being deformed. Please make enquiries at a Panasonic authorized service center for inspection and repair immediately.
❗ Caution
- ? Do not use the appliance in the following places: where it may be splashed with water or near a heat source; on an uneven surface or on non-heat-resistant carpet; near a wall or furniture (it may cause discoloration or deformation).
- ? Do not expose the power plug to steam. Do not expose the power plug to steam when it is plugged in (it may cause a short circuit or fire). When using a cabinet with sliding table, use the appliance where the power plug cannot be exposed to steam.
- ✅ Be sure to hold the power plug when unplugging the power plug. (Otherwise it may cause an electric shock, short circuit, resulting in fire.)
- ✅ Unplug the power plug from the power outlet when the appliance is not in use. (Otherwise it may cause an electric shock and fire caused by a short circuit due to insulation deterioration.)
- ? Do not use the cord set (for instrument plug and power plug) that is not specified for use with this appliance. Also do not transfer them. (It may cause an electric shock, leak, and fire.)
- ✅ Please allow the appliance to cool down before cleaning it. (Touching hot elements may cause a burn.)
- ? Do not touch heating elements while the appliance is in use or after cooking, especially the heating plate. (It may cause a burn.)
- ? Do not touch the hook button while moving the appliance. (It may cause the outer lid to open, resulting in a burn.)
- ? Do not open the outer lid while cooking. (It may cause a burn.)
- ? Do not use other pans than the one specified. (It may cause a burn and injury due to overheat or malfunction.)
Precautions for Use
- ✅ Please put in correct amount of rice and water and select functions correctly according to the operating instructions. (So as to avoid overflow of rice water, half-cooked rice or scorched rice.)
- ✅ Before using the appliance, remove the protective bag on the pan and the anti-tarnish paper between the pan and the cast heater. (So as to avoid poor cooking or fire.)
- ? Do not put ingredients to be cooked directly into the appliance in which no pan is placed. (So as to prevent any impurities from causing failure.)
- ? Do not cover the outer lid with cloth or other objects when the appliance is in use. (So as to avoid deformation, colour change of the outer lid or failure.)
- ✅ Please always clean the foreign objects such as rice on the pan, cast heater and temperature sensor. (Diagram: A cross-section view showing the pan, cast heater, and temperature sensor, indicating areas to clean.)
- ? Do not tilt or overturn the appliance.
- ✅ Before cleaning, turn off the power switch and pull out the power plug.
- ? Avoid using the appliance under direct sunlight. (So as to avoid colour change.)
- ? Do not use the appliance on any heat labile object such as carpet, electric heating carpet and tablecloth (made of vinyl plastics), etc. (So as to avoid poor cooking or fire.)
- ? Do not serve out rice with any metal object. (So as to avoid scratching the pan coating and causing peeling of the coating.)
- ✅ When there is any overflow of rice water from the steam vent, pull out the power plug immediately to disconnect the power supply. Do not resume use until the rice water on the power plug and the instrument plug is cleaned with a dry cloth.
- The appliance is for household use only. Do not use it for any commercial or industrial purposes or any purposes other than cooking.
- When power failure occurs during the operation of the appliance, the cooking result may be affected.
Parts Identification
Control Panel
The control panel features a fuzzy microcomputer and various buttons:
- Quick Cook/Steam: Press this button for quick cooking or steam cooking.
- Brown Rice: Press this button for cooking brown rice.
- White Rice: Press this button for cooking white rice.
- Porridge/Soup: Press this button for cooking porridge or soup.
- Off: Press this button to cancel the previous operation or stop the keep warm function.
- Keep Warm: Press this button for keep warm function.
Note: This rice cooker has no touch sound or end sound.
Entire Unit
Diagram: An exploded view of the rice cooker showing its main components.
- Outer lid
- Pan seal ring
- Moisturizing cap
- Heating plate
- Pan
- Hook button
- Control panel
- Body
- Handle (both sides)
- Power cord
Accessories
Please clean the accessories before using.
- Rice scoop (1)
- Measuring cup (about 180 mL) (1)
- Steaming basket (1)
Usage: Preparations
1. Measure rice with the measuring cup provided
- The volume of the measuring cup is about 180 mL (150 g).
- Maximum quantity of rice to be cooked at once: refer to Specifications (page 13).
- When using 1.8 L Model for quick cooking of rice or cooking of long-shaped rice, please keep the maximum quantity of rice within 8 cups.
Correct cooking result is shown with a checkmark (✓), incorrect with a cross (✕).
Image: Two diagrams illustrating correct and incorrect rice measurement. The correct diagram shows rice leveled in the measuring cup. The incorrect diagram shows rice overflowing the measuring cup.
2. Wash the rice till the water turns relatively clear
- Wash the rice quickly with plenty of water and stirring the rice lightly to wash it while changing water.
- Repeat several times (wash the rice → pour out water) until the water turns relatively clear.
Attentions:
- In order to avoid scratching the non-stick coating on the pan surface, do not wash rice in the pan.
- Wash the rice thoroughly. Otherwise, rice crust may appear and the residual rice bran may affect the taste of the rice.
3. Place the washed rice into the pan
- Add water until the corresponding waterline and dry the outside of the pan.
- When adding water, pay attention to the scales at both sides and keep them at the same height.
- When stewing soup, the total volume of ingredients and water shall not exceed the maximum waterline for "PORRIDGE".
- When cooking mixed rice or glutinous rice, please add water according to the following table:
Water Quantity (measuring cup provided)
| Rice quantity (measuring cups) | Mixed rice | Glutinous rice | ||
|---|---|---|---|---|
| 1.0 L Model | 1.8 L Model | 1.0 L Model | 1.8 L Model | |
| 1 | 1½ | 1½ | 1¼ | 1¼ |
| 2 | 2¾ | 2¾ | 2 | 2 |
| 3 | 4 | 4 | 3 | 3 |
| 4 | 5 | 5 | 4 | 4 |
| 5 | – | 6¼ | 5 | 5 |
Example: When the rice quantity is 6 measuring cups, wash the rice and put into the pan, then add water into the pan till the water surface reaches scale "6" at waterline of "WHITE RICE". (Diagram: A pan with water level markings for White Rice, Brown Rice, and Porridge/Soup, indicating scale '6' for White Rice.)
The above water quantities can be increased or decreased according to personal preference.
4. Put the pan into the body and close the outer lid
- In order that the pan bottom can be closely attached to the cast heater, please rotate the pan along the direction indicated by the arrow for 2 or 3 times.
- Please check whether the moisturizing cap is correctly positioned (refer to Cleaning and maintenance, page 12).
- When closing the outer lid, please confirm that there is a "click" sound.
5. Connect the plugs
- Please connect the instrument plug to the body first and then connect the power plug. Make sure that both plugs are firmly connected.
Diagram: An illustration showing the connection points: instrument plug to the body, and power plug to the outlet.
Attentions:
- When using the steaming basket while cooking rice, please refer to the table on the right for the maximum cooking volumes.
Maximum cooking volume (measuring cup provided)
| Model No. | 1.0 L Model | 1.8 L Model |
|---|---|---|
| Maximum cooking volume | 2 | 5 |
Functions: Quick Cook/Steam
1. Operations (For example: steam with [Quick Cook/Steam] function)
- Add a proper quantity of water (refer to the following table).
- Put the steaming basket into the pan.
- Put the foods to be steamed into the steaming basket.
- Close the outer lid.
Diagram: A cross-section view of the rice cooker showing the steaming basket placed inside the pan with water below it.
Press [Quick Cook/Steam] button
- The indicator for [Quick Cook/Steam] lights up and the steaming starts.
Diagram: Control panel with "Quick Cook/Steam" button highlighted and its indicator light on.
Table of steaming time and water quantity
The entire duration from the start to the end refers to the time shown in the following table:
| Water quantity (approx.) | ½ Measuring cup | 1 Measuring cup | 2 Measuring cups | 3 Measuring cups |
|---|---|---|---|---|
| Steaming time (approx.) | 15 Minutes | 30 Minutes | 50 Minutes | 65 Minutes |
* The maximum time of steaming is about 70 minutes. When the time is up, no matter the water is completely evaporated or not, the rice cooker will turn to keep warm function automatically.
2. The cooking is over
- After the water in the pan gets boiled and fully evaporated, the steaming function is ended and the rice cooker will turn to keep warm function automatically.
Press [Off] button
- No alarm will sound when the cooking process is finished.
- At this time, the steaming basket is very hot. Please be careful when taking it out.
Diagram: Control panel with "Keep Warm" indicator light on, and "Quick Cook/Steam" indicator light off.
Kind reminder:
- When steaming food at the same time as cooking rice, please select [White Rice] function.
- The time of steam shall be determined according to the water quantity in the pan. Please adjust the water quantity according to the time required.
- After the water gets boiled and fully evaporated, the rice cooker will turn to the keep warm function automatically.
- If you want to stop steam function during cooking, press [Off] button.
- [Quick Cook/Steam] button can be used for quick cooking rice, please refer to [White Rice] for detailed operations (page 7). As the cooking time is shortened, the rice may be harder or there may be rice crust.
Functions: White Rice • Keep Warm
1. Operations (For example: cook rice with [White Rice] function)
Press [White Rice] button
- The indicator for [White Rice] lights up and the cooking starts.
Diagram: Control panel with "White Rice" button highlighted and its indicator light on.
Cooking time (reference)
| Function | Time |
|---|---|
| Quick Cook | About 30 minutes |
| White Rice | About 38 minutes |
- The reference time required for cooking at the voltage of 240 V, room temperature of 20°C, water temperature of 18°C, and medium rice quantity refers to the time listed in the table. (1.0 L Model: 3 cups, 1.8 L model: 5 cups)
- The cooking time may vary slightly according to different voltages, room temperatures, water temperatures, water quantities, rice quantities and rice qualities.
- The cooking time of mixed rice or glutinous rice may vary because of the different ingredients added into the rice.
The cooking is over
Loosen the rice
- When the cooking process is over, the rice cooker will turn to keep warm function automatically. To prevent the rice from sticking together, please loosen the rice after cooking.
- No alarm will sound when the cooking process is finished.
Diagram: Control panel with "Keep Warm" indicator light on, and "White Rice" indicator light off.
Keep Warm
- When the cooking process is over, all functions will turn to keep warm function automatically. But some functions are not recommended to use keep warm function; when the cooking process is over, please press [Off] button after cooking.
- You can enjoy the rice within 5 hours in keep warm function, so as not to affect the taste or cause strange smell.
- When in keep warm function, there may be some droplets at the edge of the pan.
- The rice taste may be affected if the rice scoop is left in the rice cooker when the rice is in keep warm function.
Diagram: A table showing which menu items are suitable for "Keep Warm" function.
| Menu | Keep Warm | The result after kept warm |
|---|---|---|
| Quick Cook, White Rice, Soup, Brown Rice, Mixed rice, Glutinous rice | ✓ | |
| Porridge | ✕ | Affects the taste or may cause a strange smell; Porridge from thickening |
Kind reminder:
- When cooking mixed rice or glutinous rice, please select [White Rice] function. For water quantity, please refer to Preparations (page 5).
- Rice cooked with [White Rice] function can be softer and has a better taste.
Functions: Brown Rice
1. Operations (For example: cook rice with [Brown Rice] function)
Press [Brown Rice] button
- The indicator for [Brown Rice] lights up and the cooking starts.
Diagram: Control panel with "Brown Rice" button highlighted and its indicator light on.
Cooking time (reference)
| Function | Time |
|---|---|
| Brown rice | About 1 hour and 50 minutes |
- The reference time required for cooking at the voltage of 240 V, room temperature of 20°C, water temperature of 18°C, and medium rice quantity refers to the time listed in the table. (1.0 L Model: 2 cups, 1.8 L model: 3 cups)
- The cooking time may vary slightly according to different voltages, room temperatures, water temperatures, water quantities, rice quantities and rice qualities.
The cooking is over
Loosen the rice
- When the cooking process is over, the rice cooker will turn to keep warm function automatically. However, keep warm function is not recommended; to prevent affecting the taste, press [Off] button after cooking.
- No alarm will sound when the cooking process is finished.
Diagram: Control panel with "Keep Warm" indicator light on, and "Brown Rice" indicator light off.
Kind reminder:
- Do not use keep warm function for brown rice, so as not to affect the taste.
- Brown rice is a kind of rice which is difficult to cook. In the course of cooking, the rice shall be soaked for about 1 hour first, so that the rice grains can absorb enough water to achieve a satisfactory cooking effect.
Functions: Porridge/Soup
1. Operations (For example: cook porridge with [Porridge/Soup] function)
Press [Porridge/Soup] button
- The indicator for [Porridge/Soup] lights up and the cooking starts.
Diagram: Control panel with "Porridge/Soup" button highlighted and its indicator light on.
- Reference cooking time (approx.): 1 hour and 30 minutes.
- When the maximum cooking volume of soup (ingredients and water) exceeds the maximum waterline for "PORRIDGE", overflow or half-cooked soup may occur. (Refer to Specifications, page 13 for specifications)
The cooking is over
2. Press [Off] button
- After the cooking process is over, the rice cooker will turn to keep warm function automatically.
- However, keep warm function is not recommended; to prevent affecting the taste, press [Off] button after cooking.
- No alarm will sound when the cooking process is finished.
Diagram: Control panel with "Keep Warm" indicator light on, and "Porridge/Soup" indicator light off.
Kind reminder:
- Incorrect water quantity or rice quantity may lead to overflow of rice water from the steam vent.
- When the outer lid is opened in cooking, the amount of moisture condensation may be increased.
- When the porridge is kept in keep warm function for an excessively long time, it will get thicker.
- Each time after use, take off and clean the moisturizing cap so as to prevent any strange smell.
Recipes
Caution: Because of the different ingredients added into the rice, there may be scorched rice at the bottom. In this recipe, the cooking volume is for 1.8 L Model. Please refer to the specifications listed on page 13 for cooking volumes for 1.0 L Model. 1 cup (measuring cup): about 150 g.
Mixed Chicken Rice
Ingredients:
- Rice: 3 measuring cups
- Water: 4 measuring cups
- Chicken: 80 g, chopped into small pieces
- Burdock: 35 g, sliced
- Mushroom: 2 pieces, after soaking in water, remove the base and shred into strips
- Fried bean curd: 2 pieces, pour with hot water to remove grease and then shred into strips
- Carrot: 40 g, shredded into strips
Seasoning:
- Cooking wine, soy sauce: 20 mL each
- Salt: 3 g
Cooking method:
- Boil the chicken and burdock in hot water quickly and drain them immediately.
- Wash the rice, put into the pan and add 4 measuring cups of water.
- Pour the seasoning into the pan, stir and put the remaining ingredients in. Close the outer lid.
- Press [White Rice] button to start cooking. When the cooking process is over, you can enjoy the meal.
Dim Sum (frozen)
Ingredients:
- (A) Small pieces: Shrimp dumplings, Sumai
- (B) Big pieces: Steamed BBQ pork buns, Steamed buns, Sticky rice in lotus leaf
Cooking method:
- Defrosting is not required. Just put the frozen Dim Sum on the steaming basket and spray some water on the surface of Dim Sum.
- Add ½ measuring cup of cold water into the pan.
- Put the steaming basket into the pan and close the outer lid.
- Press [Quick Cook/Steam] button, wait for about 10 minutes and then press [Off] button.
Mung Bean and Lilium Porridge
Ingredients:
- Mung bean: 70 g
- Sticky rice: 70 g
- Lilium: 10 g
Seasoning:
- Sugar: According to personal preference
Cooking method:
- Put the washed mung beans, sticky rice and lilium into the pan and add water until scale 1 of waterline for "PORRIDGE".
- Close the outer lid and press [Porridge/Soup] button. The cooking process will end after about 1 hour and 30 minutes.
- Add some sugar according to personal preference and enjoy the meal.
Corn and Rib Soup
Ingredients:
- Ribs: 500 g, chopped into 5cm pieces
- Corn: 2, about 450 g, cut into 5cm pieces
- Water: 5 measuring cups
Seasoning:
- Salt: 6.5 g
Cooking method:
- Put the ribs into boiling water to remove residual blood and drain them for later use.
- Put all ingredients into the pan, add salt and close the outer lid.
- Press [Porridge/Soup] button, and the cooking process will end after about 1 hour and 30 minutes.
- (Other seasoning such as chicken powder can be added according to personal preference.)
Cleaning and Maintenance
Attentions:
- Before cleaning and maintenance, please pull out the power plug first. Do not clean the rice cooker until it cools down.
- When cleaning the rice cooker, do not immerse it into water, or clean it with lacquer thinner, alcohol, cleaning powder or hard brush, etc.
- Do not use dishwasher.
Moisturizing cap
Diagram: An illustration showing how to disassemble and assemble the moisturizing cap.
Disassembling
- Pull out from the heating plate.
Assembling
- Insert into the hole on the heating plate in a reverse direction as disassembly. Please fully insert it into the hole to prevent falling off.
Caution:
- The moisturizing cap can be taken off directly. Clean it after each use.
- After cleaning, do not dry it with a dishwasher etc.; otherwise deformation or crack may be caused.
- When installing it after cleaning, please make sure that the seal ring has been installed on the moisturizing cap.
Entire unit • Outer lid (sealed part)
- Clean with a well-wrung cloth.
- If foreign objects are not removed, the foreign objects on the heating plate may stick to it and become difficult to remove. Clean the heating plate after each use. As the metal parts are heated, there may be color change or stripes on their surfaces, which will not affect their normal functions.
- Do not pull the pan seal ring.
Pan
- Clean with diluted detergent and soft sponge. Wipe off any water on the pan.
- Color change or stripes may appear on the fluoridized coating surface, which will not affect human health or normal functions of the rice cooker.
- Depending on the frequency of use, rubbing traces may appear on the outside of the pan, which will not affect the performance of the rice cooker.
Temperature sensor • Cast heater
- When there is any foreign object adhering to such parts, gently scrub it away with fine crocus paper (#600) or a dry cloth.
Accessories
Diagram: Illustrations of the rice scoop, measuring cup, and steaming basket.
- Clean with diluted detergent and soft sponge.
Troubleshooting
Please check the following items if you encounter issues:
| In the following events | Items for check | Symptoms |
|---|---|---|
| The following sounds appear during the use | When there are [click] sounds in cooking, the cast heater is adjusting the temperature, this is not a malfunction. | |
| Popping sounds during the cooking process are due to water drops on the outside of the pan turning to steam. This is not a malfunction. | ||
| Button operations do not work | The plug is pulled out or gets loose. | ✓ |
| Rice Dry | ✓ | |
| Rice kept warm Color change | ✓ | |
| Rice kept warm Strange smell | ✓ | |
| Rice crust | • Incorrect rice quantity or water quantity | ✓ |
| scorched rice | • Rice is not fully washed | ✓ |
| • The pan bottom is uneven | ✓ | |
| • There are foreign objects on the outside of the pan or temperature sensor | ✓ | |
| • The outer lid is not correctly closed | ✓ | |
| • The moisturizing cap is not correctly installed | ✓ | |
| • Grease is added when cooking the rice | ✓ | |
| Half-cooked | • After cooking is finished, the rice is not loosen | ✓ |
| • Keep warm over 5 hours | ✓ | |
| • The quantity of rice kept warm is too small | ✓ | |
| • The rice scoop is left in the rice cooker when the rice is kept warm | ✓ | |
| • The cold rice is kept warm | ✓ | |
| Harder | • The outer lid is not firmly closed | ✓ |
| • The pan is not cleaned | ✓ | |
| • While in cooking, the plug is pulled out or the [Off] button is touched | ✓ | |
| • The wrong button is pressed | ✓ |
Specifications
| Model No. | SR-DF101 | SR-DF181 | |
|---|---|---|---|
| Power/rated frequency | 240 V~50 Hz | ||
| Rated power (rice cooking) | 750 W | ||
| Rated volume of pan L | 3 | 4.8 | |
| Rice cooking volume (rice quantity) L | White Rice/Quick Cook | 0.18~1.0 [1~5.5 cups] | 0.18~1.8 [1~10 cups] |
| Quick Cook | [1~8 cups] | ||
| Brown Rice | 0.18~0.54 [1~3 cups] | 0.18~1.08 [1~6 cups] | |
| Mixed rice/Glutinous rice | 0.18~0.54 [1~3 cups] | 0.18~0.9 [1~5 cups] | |
| Porridge cooking volume (rice quantity) L | 0.09~0.18 [½~1 cup] | 0.09~0.36 [½~2 cups] | |
| Maximum cooking volume (ingredients + water) for soup L | 1.5* | 2.3* | |
| Power cord length (approx.) m | 1.0 | ||
| Product weight (approx.) kg | 2.5 | 2.8 | |
| Dimensions (approx.) cm | Width | 24.5 | |
| Length | 33.9 | ||
| Height | 19.9 | 24.7 | |
- * Marked with *, it means that the maximum cooking volume for soup is the highest waterline for "PORRIDGE".
- For power cord replacement and product repairing, please contact an authorized service center of Panasonic.
- The design and specifications are intended to change without prior notice.
Panasonic Warranty
Home Appliance 12 Month Warranty from Date of Purchase
- Subject to the conditions of this warranty, Panasonic or its Authorised Service Centre will perform necessary service on the product without charge for parts or labour, if in the opinion of Panasonic, the product is found to be faulty within the warranty period. For Line Communications products (i.e. Cordless Phones, etc.) the genuine battery(s) has a 3 month warranty.
- This warranty only applies to Panasonic products purchased in Australia and sold by Panasonic Australia or its Authorised Distributors or Dealers and only where the products are used and serviced within Australia or its territories. Warranty cover only applies to service carried out by a Panasonic Authorised Service Centre and only if valid proof of purchase is presented when warranty service is requested.
- This warranty only applies if the product has been installed and used in accordance with the manufacturer's recommendations (as noted in the operating instructions) under normal use and reasonable care (in the opinion of Panasonic). The warranty covers normal domestic use only (also Clip & Trim Professional use) and does not cover damage, malfunction or failure resulting from use of incorrect voltages, incorrect installation, accident, misuse, neglect, build-up of dirt or dust, abuse, maladjustment of customer controls, mains supply problems, thunderstorm activity, infestation by insects or vermin, tampering or repair by unauthorised persons (including unauthorised alterations), exposure to abnormally corrosive conditions or any foreign object or matter having entered the product.
- This warranty does not cover the following items unless the fault or defect existed at the time of purchase:
- Cabinet Parts
- Microwave Oven cook plates.
- User replaceable Batteries from wear and tear in normal use
- Kneader mounting shaft unit and Heads, Cutters, Foils, Blades and other accessories.
- Noise or vibration that is considered normal
- To claim warranty service, when required, you should:
- Telephone Panasonic's Customer Care Centre on 132600 (Australia) or 09 2720178 (New Zealand) or visit the Panasonic website referred to below and use the Service Centre Locator for the name/address of the nearest Authorised Service Centre.
- Send or take the product to a Panasonic Authorised Service Centre together with your proof of purchase receipt as a proof of purchase date. Please note that freight and insurance to and/or from your nearest Authorised Service Centre must be arranged by you.
- The warranties hereby conferred do not extend to, and exclude, any costs associated with the installation, de-installation or re-installation of a product, including costs related to the mounting, de-mounting or remounting of any screen, (and any other ancillary activities), delivery, handling, freighting, transportation or insurance of the product or any part thereof or replacement of and do not extend to, and exclude, any damage or loss occurring by reason of, during, associated with, or related to such installation, de-installation, re-installation or transit.
Panasonic Authorised Service Centres are located in major metropolitan areas and most regional centres of Australia and New Zealand, however, coverage will vary dependent on product. For advice on exact Authorised Service Centre locations for your product, please telephone the Customer Care Centre on 132600 (Australia) or 09 2720178 (New Zealand) or visit the Panasonic website and use the Service Centre Locator.
Unless otherwise specified to the consumer, the benefits conferred by this express warranty are additional to all other conditions, warranties, guarantees, rights and remedies expressed or implied by the Consumer Guarantees Act of New Zealand and all other obligations and liabilities on the part of the manufacturer or supplier and nothing contained herein shall restrict or modify such rights, remedies, obligations and liabilities.
THIS WARRANTY CARD AND THE PURCHASE DOCKET (OR SIMILAR PROOF OF PURCHASE) SHOULD BE RETAINED BY THE CUSTOMER AT ALL TIMES
If you require assistance regarding warranty conditions or any other enquiries, please visit the Panasonic Australia website www.panasonic.com.au or Panasonic New Zealand website www.panasonic.co.nz/support or contact by phone on 132600 (Australia) or 09 2720178 (New Zealand).
If phoning in, please ensure you have your operating instructions available.
Panasonic Australia Pty. Limited
- ACN 001 592 187
- ABN 83 001 592 187
- 1 Innovation Road, Macquarie Park NSW 2113
- Website: www.panasonic.com.au
Panasonic New Zealand Customer Care Centre
- Phone: 09 2720178
- Fax: 09 2720129
- Email: customerservice@nz.panasonic.com
- Website: www.panasonic.co.nz/support
