Dell System Inventory Agent for Microsoft Windows Version 1.7.3 Release Notes
Rev. A00, June 2021
Topics:
- Priority and recommendations
- Supported systems
- Supported operating systems and hypervisors for managed systems
- Important notes
- Installing DSIA
- DSM CM Inventory Agent service
- Troubleshooting
- Known issues
- Out-of-date WMI inventory displayed after updating the software of a device
- WMI inventory is out-of-date after restarting the system
- Failure of Dell Inventory Collector
- Inventory collector issues
- Discrepancy observed in Dell Inventory Collector reporting
- No clean uninstallation of DSIA
- Resources and support
- Contacting Dell
Current Version
1.7.3
Previous Version
1.7.2
Release summary
This document contains technical information about Dell System Inventory Agent (DSIA) for Microsoft Windows Operating Systems. The Dell System Inventory Agent provides the system software information for supported Dell devices through Microsoft Windows Management Instrumentation (WMI).
Priority and recommendations
Install DSIA to use Microsoft Endpoint Configuration Manager (SCCM) and Dell System Center Update Publisher catalog to manage Dell EMC servers. This utility provides Dell EMC system inventory through Windows Management Instrumentation (WMI).
Supported systems
Dell System Inventory Agent for Microsoft Windows supports all PowerEdge servers from 12th generation onwards.
Supported operating systems and hypervisors for managed systems
Dell System Inventory Agent (DSIA) supports the following flavors of Microsoft Windows:
- Windows Server 2019 Standard Edition
- Windows Server 2019 Data Center Edition
- Windows Server 2016 Essentials
- Windows Server 2016 Standard
- Windows Server 2016 Datacenter
- Windows Server 2012 R2 Foundation
- Windows Server 2012 R2 Essentials
- Windows Server 2012 R2 Standard
- Windows Server 2012 R2 Standard
- Windows Server 2012 R2 Datacenter
- Windows Server 2008 R2 Foundation
- Windows Server 2008 R2 Essentials
- Windows Server 2008 R2 Standard
- Windows Server 2008 R2 Standard
- Windows Server 2008 R2 Datacenter
Important notes
This section provides information to enhance your experience with Dell System Inventory Agent (DSIA) in specific implementations and environments.
- 32-bit DSIA is supported from 11th generation to 13th generation of Dell EMC PowerEdge servers
- NOTE: Ensure that WoW64 feature is enabled on Server Core, before deploying the 32-bit DSIA to 12th and 13th generation of Dell EMC PowerEdge servers.
- 64-bit DSIA is supported on 15th and 14th generation of Dell EMC PowerEdge servers.
Installing DSIA
DSIA is released as a Microsoft Installer package DSIA_xxxx_WN32_x.y.z.msi or DSIA_yyyy_WN64_x.y.z.msi. DSIA is pushed from System Center Update Publisher (SCUP) to Microsoft Endpoint Configuration Manager(SCCM) using Dell EMC SDP Catalogs through various options that are supported in Microsoft Installer.
DSM CM Inventory Agent service
DSIA installation package installs this service. The service synchronizes inventory for WMI and gets updated at the system runtime status, and the service sets the startup type as Automatic.
- NOTE: Do not change the default settings of this service. Changing the startup type of this service disables the inventory synchronization function and hence, WMI displays out-of-date inventory.
Troubleshooting
The DSM CM Inventory Agent service displays a status message to the application event log when it starts. The system administrator can use the Windows Event Viewer to monitor this service.
Known issues
Out-of-date WMI inventory displayed after updating the software of a device
Description: The WMI inventory synchronization process starts when the system restarts. If you update the software of a device by running a Dell Update Package (DUP), the installed version will not be available in WMI until you restart the system. A hot pluggable device is not displayed in WMI.
Workaround: Always restart a system after you update a device.
WMI inventory is out-of-date after restarting the system
Description: WMI inventory is out-of-date even after restarting the system as the Dell EMC Inventory Collector utility takes approximately 20 minutes to complete a system inventory scan.
Workaround: After the scan is complete, the new up-to-date inventory is available in WMI.
Failure of Dell Inventory Collector
Description: Application Event Log displays the following message: Another copy of the Dell Inventory Collector is activating, will retry after 5 minutes. The Dell Inventory Collector utility does not support multiple instances. The existing Dell Inventory Collector instance can make the utility unresponsive.
Workaround: The DSM CM Inventory Agent service can resist this error and continue to occur after every five minutes until the Dell Inventory Collector utility starts successfully.
Inventory collector issues
Description: IC_v18.10.00 Emulex module is not supported for Windows 2008 R2 operating system, and following message is displayed on command prompt: Unsupported operating system
Workaround: IC_v18.12.00 Qlogic FC module not supported for Windows 2019 operating system
Discrepancy observed in Dell Inventory Collector reporting
Description: There are small discrepancies that are observed in Dell Inventory Collector reporting on minor versions of firmware for Broadcom NX-E cards.
Workaround: Update the firmware through operating system.
No clean uninstallation of DSIA
Description: When you try to uninstall DSIA, some files are still present in the system after an uninstallation.
Resources and support
Accessing documents using direct links
You can directly access the documents using the following links:
Table 1. Direct links for documents
| URL | Product |
|---|---|
| https://www.dell.com/idracmanuals | iDRAC and Lifecycle Controller |
| https://www.dell.com/cmcmanuals | Chassis Management Controller (CMC) |
| https://www.dell.com/esmmanuals | Enterprise System Management |
| https://www.dell.com/serviceabilitytools | Serviceability Tools |
| https://www.dell.com/omconnectionsclient | Client System Management |
Accessing documents using the product search
- Go to https://www.dell.com/support.
- In the Enter a Service Tag, Serial Number... search box, type the product name. For example, PowerEdge or iDRAC. A list of matching products is displayed.
- Select your product and click the search icon or press enter.
- Click DOCUMENTATION.
- Click MANUALS AND DOCUMENTS.
Accessing documents using product selector
You can also access documents by selecting your product.
- Go to https://www.dell.com/support.
- Click Browse all products.
- Click the desired product category, such as Servers, Software, Storage, and so on.
- Click the desired product and then click the desired version if applicable.
- NOTE: For some products, you may need to navigate through the subcategories.
- Click DOCUMENTATION.
- Click MANUALS AND DOCUMENTS.
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
- Go to Dell.com/support.
- Select your support category.
- Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
- Select the appropriate service or support link based on your need.
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
