IQ Hardwire Power G (PGXWLSHW8) Firmware Update Guide

This document provides a step-by-step guide for upgrading the firmware on the PGXWLSHW8. Version 1.00 PGXWLSHW8 units require an update to version 1.10 to support the addition of hardwired HS2LCD N and HS2ICN N keypads. Future firmware updates will follow the same overall procedure outlined in this document.

Required Components

• PGXWLSHW8 - IQ Hardwire Power G
• PC running Windows 7 or higher
• DLS 5 - Software program for firmware updates
• PC-LINK - Serial cable and header for connecting to the PGXWLSHW8
• USB to serial converter - Converts the PC-LINK's serial DB9 connector to USB for modern PCs/laptops. Only the USB to Serial converter included with the PC-LINK USB kit is recommended for use with DLS 5. Refer to step 7 for details on "Connecting the PC-LINK to the PGXWLSHW8".

Downloading the DLS 5 Software

The DLS 5 software can be downloaded from www.dsc.com. A username and password are required to access the installation files. DLS 5 software is designed for Windows 7 and higher.

Procedure

1. Open a web browser on the PC where DLS 5 software will be installed. Navigate to www.dsc.com. Click the "Security Professional Login" button at the top of the page. A screenshot of the DSC website homepage, showing the 'Security Professional Login' button highlighted in the top right corner.
2. If you have a username and password for www.dsc.com, enter the information and click the "Login" button. Skip to step 5. A screenshot of the DSC website with a login pop-up window overlaid, showing fields for 'User Name' and 'Password', and 'Login' and 'Forgot your Password?' buttons.
3. If you do not have a username and password, click on the "Register now for Extended Site Access" link. The login pop-up window is shown again, with the 'Register now for Extended Site Access' link highlighted below the login buttons.
4. Enter your information on the registration page. Once complete, click the "Submit" button at the bottom of the page. Processing may take up to 3 business days, but is usually quicker. You will receive an email notification when your username and password are approved. If you do not receive an email regarding your application within 3 business days, contact your local Technical Account Manager or Regional Sales Manager for assistance. Once approved, log in as directed in step 2. A screenshot of the 'Register for Extended Site Access' form on the DSC website, showing fields for personal and business information, and a 'Submit' button at the bottom.
5. When logged into the website, click on the "Download Software" link under "Quick Links". A screenshot of the DSC website homepage, with the 'Download Software' link within the 'Quick Links' section highlighted.
6. Scroll down and click on the DLS 5 vX.XX (NA) installation file. At the time of this writing, the software is DLS 5 v1.73(NA). Download and install the DLS 5 software. A screenshot of the DLS software download page, showing a list of available files, with 'DLS 5 v1.73 (NA)' highlighted.

Connecting the PC-LINK to the PGXWLSHW8

7. The kit shown is called “PC-LINK-USB”. This kit includes the PC-LINK header, cable, DB9 connector, and USB to serial adapter. The USB to Serial adapter included in the PC-LINK kit is currently the only adapter recommended for use with the DLS 5 software. A photograph of the 'PC-LINK-USB' kit, showing the coiled cable, the DB9 connector, and the USB to serial adapter.
8. Observe the orientation of the 4-pin PC-LINK header on the PGXWLSHW8 PC-LINK five-pin connector. The header must be connected to pins 2 to 4 (from left to right) and inverted compared to the typical orientation for other DSC/JCI products. Pin 1 should be sticking out alongside the PC-LINK header as depicted. A close-up photograph of a circuit board, showing the PC-LINK header connected to a five-pin connector on the PGXWLSHW8, with pin 1 oriented outwards.
9. Connect the other end of the PC-LINK cable to the PC. If the PC has a DB9 COM port available, connect the PC-Link DB9 connector directly. Otherwise, plug the PC-LINK DB9 into the USB to Serial DB9 connector, and then plug the USB end into a USB port on your PC. A photograph showing the PC-LINK cable connected to a laptop's USB port via the USB to serial converter.

Updating the Firmware with DLS 5

10. Double-click on the DLS 5 icon to start the application. A screenshot showing the DLS 5 application icon on a desktop.
11. Select "Tools" from the top toolbar and then select “Modem Manager Configuration”. A screenshot of the DLS 5 software interface, with the 'Tools' menu open and 'Modem Manager Configuration' highlighted.
12. Ensure "PCLINK” is selected in the “Type" dropdown. Choose the COM port of your USB to Serial converter from the "Port" dropdown. A screenshot of the 'Modem Manager Configuration' dialog box within DLS 5, showing 'PCLINK' selected as the type and the COM port dropdown expanded with 'USB Serial Port (COM4)' highlighted.
13. Select "Tools" from the top toolbar, this time select “Flash Wizard". A screenshot of the DLS 5 software interface, with the 'Tools' menu open and 'Flash Wizard' highlighted.
14. The Flash Utility window will appear. Click on the "Web" button. A screenshot of the 'Flash Utility' window in DLS 5, showing fields for COM Port and file selection, with the 'Web' button highlighted.
15. Scroll down and double-click on the PGXWLSHW8_V110_01_050 driver to download it into your DLS 5 flash update files. A screenshot of the 'FTP Download' window within DLS 5, displaying a list of available firmware files, with 'PGXWLSHW8_V110_01_050' highlighted.
16. Ensure that the PGXWLSHW8 flash file is showing in the "2" field. If not, select “browse” and select the file from the location you saved it to in the previous step. Once loaded, click “Next”. A screenshot of the 'Flash Utility' window, now showing the selected PGXWLSHW8 flash file in the file selection field, with the 'Next' button enabled.
17. The Flash Utility will connect to the PGXWLSHW8 and display the current firmware version, and the version the unit will be updated to. Click “Next”. A screenshot of the 'Flash Utility' window, displaying 'Current Panel Info' with the existing program version and 'New Settings' with the firmware version to be flashed.
18. Wait for the update to complete. This will take a few minutes. A screenshot of the 'Flash Utility' window with a progress indicator and the message 'Getting current device info / Reading Flash info from the unit for verification / Please Wait'.
19. When the update is complete, the status at the bottom of the Flash Utility window will show "Finished". The current version of the PGXWLSHW8 will also show in the window beside “Program Version”. Click "Finish" to complete the process. You can now disconnect the PC-LINK header. A screenshot of the 'Flash Utility' window, showing 'Finished' status and the updated program version, with the 'Finish' button highlighted.
20. An easy way to verify the current version of firmware on a PGXWLSHW8 is to connect the PC-LINK and initiate step 16. The Flash Utility will show the current firmware version as above. The version is also viewable from within the dealer programming of the IQ Panel 2+ if the PGXWLSHW8 has already been enrolled.

This completes the firmware upgrade of the IQ Hardwire Power G (PGXWLSHW8).