Telstra DOT Bill Explainer

Welcome to your guide on understanding your Telstra DOT (Digital Office Technology) bill.

Understanding Your Bill - Welcome Page

This document explains the different sections of your Telstra bill to help you understand your charges and payments.

Key Sections of Your Bill:

01 Account Information: Details like account number, bill number, amount due, and due date.
02 Summary: A quick overview of your current bill and past payments.
03 Bill History: Compares your current bill with previous ones and shows the average spend over the last 12 bills.
04 Contact Information: How to get in touch with Telstra for bill inquiries.
05 Banner: Information on offers and updates from Telstra, including the Telstra 24x7 App for managing accounts.
06 How to Pay: Various payment options including Direct Debit, Credit Card, Mail, Telstra Shop, BPAY®, and Post Office payments.

Account Overview

This section provides a snapshot of your account and new charges.

07 New Charges at a Glance: Shows how much you've spent on each package type.
08 Payment Slip: A summary for payment, including due date and account details.

Your Summary Bill

A detailed breakdown of your services and charges.

09 Your Summary Bill: An account-level summary of your bill.
10 Bundle Services: Services that are part of a plan are shown in separate sections.
11 Spend Comparison Arrows: Indicators showing if you've spent more or less than your previous bill.
12 Charges and Credits: Details charges and credits made to your account, such as late payment fees.

Your Bill - Detailed Breakdown

This section provides a service-level breakdown of your bill.

13 Your Bill: A service-level breakdown of your bill.
14 DOT CORE: Your core plan, including broadband and fixed line service, router, and digital office phone.
15 OFFICE: Additional fixed lines services and digital office phones.
16 DOT Bb Backup: Ensures internet connectivity via Mobile Broadband during fixed broadband outages.
17 Virtual Receptionist: Automates call answering and directing.
18 Calls Forwarded to Mobiles: Charges for calls forwarded to mobile numbers.
19 Internet and Data: Details fixed broadband data usage (upload and download).
20 BACK TO BASE: For alarm systems connecting to security companies for remote monitoring.
21 Plan Changes: Details charges and credits related to previous and new plans, including pro-rata charges.
22 Pro Rata Charging: Explains charges for partial months and advance charges for the next billing period.
23 Mobile Calls: Breakdown of calls made from a mobile, categorized by destination (Telstra Mobiles or other numbers).
24 Mobile Data: Displays mobile data usage in volume (KB, MB, or GB).
25 Other Charges: Includes one-off charges, third-party call charges, handset repayments, and data packs.
26 DOT FAX/EFTPOS Line: Services for FAX/EFTPOS.
27 Other Charges and Credits: Miscellaneous charges like late payment fees.
28 Hardware Charges: Payments or charges for hardware, often billed under a specific number.

Account Charges, Discounts, and Credits

This section summarizes account-level charges, discounts, and credits, including overdue fees and hardware costs.

Previous Payments

Details of payments made since the last bill, including the amount and payment type.

Important Messages

Highlights important messages and information affecting your Telstra service, such as price changes for specific services.

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