Greenway Premium Water Dispenser

Introduction

Thank you for purchasing a Greenway® Water Dispenser. Please read the enclosed operating instructions carefully and retain this booklet for future reference. We have carefully engineered your Greenway® Water Dispenser to give you years of enjoyment and trouble-free operation.

Important Safeguards

• Never turn the dispenser upside down or tilt more than 45 degrees. If the unit has been resting on its side for an extended period, place it upright for approximately 12 hours before turning on.
• For use with 3 or 5 gallon (12 or 19 liter) water bottles and most water filtration systems (not included).
• Never use this dispenser with water that is unsafe to drink or from an unknown source.
• Never use any other liquid in the dispenser other than known and microbiologically safe bottled water.
• Never allow children to dispense hot water without proper and direct supervision.
• This water dispenser is equipped with a grounded power cord plug for your safety. It must be plugged into a grounded outlet. Do not use an extension cord.
• Keep your water dispenser in a dry place away from direct sunlight.
• Never put anything flammable close to the dispenser.
• Leave a minimum of 2" (5 cm) around the back and sides of the dispenser for proper ventilation.
• Always install your water dispenser on a level floor. Wait 3 minutes before restarting the machine after shutting down.
• Always unplug the water dispenser before servicing or cleaning.
• Regular cleaning of your water dispenser is required for your warranty. Please follow cleaning instructions outlined in this manual and clean the dispenser every 4 months.

To avoid water overflow when cleaning your dispenser, always remove the bottle support collar before pouring water or cleaning solution into the reservoir.

Your Greenway® Water Dispenser

The following components are part of your Greenway® Water Dispenser:

1. Bottle support collar: Secures the water bottle.
2. Ready-To-Dispense indicator lights:
   • Red: "flashing" indicates the heater is in operation; "on" indicates the hot water has reached its optimum temperature and is ready for dispensing.
   • Blue: "on" indicates the cold water has reached its optimum temperature and is ready for dispensing.
3. Childproof safety switch: Prevents accidental dispensing of hot water.
4. Hot water dispensing button: Dispenses hot water.
5. Room temperature water dispensing button: Dispenses room temperature water.
6. Cold water dispensing button: Dispenses cold water.
7. LED night light: Provides illumination.
8. EZ-heat activation button: Activates the water heater on demand.
9. Removable drip tray: Collects spills.
10. Adjustable COLD water thermostat (rear of dispenser): Controls cold water temperature.
11. Drain valve (rear of dispenser): For draining reservoirs.
12. Condenser coils (rear of dispenser): Aid in cooling.
13. Power switch (rear of dispenser): Turns the unit on/off.

[Diagram description: A visual representation of the water dispenser showing the numbered parts listed above.]

Operating Instructions

Initial Product Cleaning Procedure

As with most new appliances, it is recommended to clean the reservoir prior to first-time use.

1. Make sure the unit is unplugged and the power switch is turned off.
2. Remove the bottle support collar. Saturate a clean cloth with water dispenser cleaner or vinegar and wipe the inside of the reservoir.
3. Pour water dispenser cleaner or a mixture of 0.3 gal / 1 L of vinegar with 0.3 gal / 1 L of hot water into the reservoir and wait 20 minutes.
4. Press all dispensing buttons until water no longer comes out.
5. Drain the reservoirs from the drain valve on the back of the unit.
6. Rinse again with clean water.
7. Place the bottle support collar back on top of the dispenser.

[Diagram description: Figure A shows the process of removing the bottle support collar and pouring cleaning solution into the reservoir.]

A cleaning kit is available online at www.greenwayhp.com.

Maintaining Your Water Dispenser

Like most appliances, your new water dispenser requires regular cleaning to operate efficiently. Your water dispenser must be cleaned every 4 months.

Installing the Water Bottle

IMPORTANT: Always wash your hands first! Clean the top (neck) of the bottle with a clean cloth and do not touch the part of the unit that the water touches. Make sure the unit is unplugged and the power switch is in the OFF position. The water bottle can be purchased from your local retailer.

1. Remove the protective cap from the end of the water bottle unless the bottle has a puncturable cap or sticker.
2. Lift and turn the bottle upside down, placing it securely on the bottle support collar.
3. Press and hold all dispenser buttons until water flows from the dispenser. Drain about 0.3 gal / 1 L of water before initial use. This does not need to be repeated with replacement bottles.
4. Plug in the water dispenser.
5. Set the power switch at the rear of the dispenser to the ON position (see item 13 on page 3).
6. Ready-to-dispense indicator lights will come on when water reaches optimum temperatures and is ready for use.

Important Notice About Leaking Bottles

If you find that your dispenser is leaking, check the water bottle first! Almost all 3 and 5 gallon water bottles are recycled and handled extensively, making them prone to developing pinholes or small cracks that can cause an overflow or leak when placed on top of a water dispenser.

In most cases, there is nothing wrong with your water dispenser. This test will help determine if the water bottle or dispenser is the source of the problem.

1. Unplug the unit, turn off the power switch, and remove the water bottle.
2. Remove the bottle support collar and check the water level inside the reservoir. It should be at roughly three-quarters full. The water level should be approximately 3/4" – 1" BELOW the VENT TUBE.
3. Add or drain a few glasses of water to achieve the required fill level.
4. Let the water sit for approximately 2 hours. If the dispenser does not leak, it is the bottle that is leaking due to a small crack or pinhole. Please contact your water supplier for a replacement bottle.

[Diagram description: Shows steps for checking water level in the reservoir relative to the vent tube.]

For water dispenser accessories and helpful use and care tips, please visit www.greenwayhp.com.

Dispensing Water

Dispensing Room and Cold Water

Place a glass under the spigot and push down on the appropriate button (for room temperature water or for cold water). Press until the desired amount of water is dispensed, then release the button.

Dispensing Hot Water

This water dispenser has a power-saving EZ-heat button which activates the water heater only when pressed, providing hot water on demand without constant heating.

To dispense hot water, first press the EZ-heat activation button. The red indicator light will begin flashing to indicate that the water heater is on and active. In approximately 3 minutes, the set temperature point will be reached, and the red light will stop flashing and remain on. The water is now ready to be dispensed; press down until the desired amount is dispensed, then release the button. If water is not immediately dispensed, the red light will shut off, requiring you to initiate another cycle.

Childproof Safety Feature

To prevent hot water from accidentally harming a child, the hot water dispenser button has a safety switch. Press the safety switch towards the center of the button and push downward to dispense.

DANGER: The hot water is heated to approximately 198°F / 92°C. Temperatures above 125°F / 52°C can cause severe burns from scalding. DO NOT ALLOW CHILDREN TO USE THE HOT WATER DISPENSING BUTTON WITHOUT PROPER AND DIRECT SUPERVISION.

[Diagram description: Shows the hot water dispensing button with the childproof safety switch.]

Adjusting the Temperature (Cold water only)

By turning the thermostat at the back of the unit, the temperature can be adjusted. Turn the dial clockwise between the min (cool) and max (colder) levels until the desired temperature is reached.

If the water dispenser is not dispensing water, there could be a possible ice build-up due to the thermostat being set too cold. If this happens, unplug the dispenser overnight and then reset. Set the thermostat to MIN, slowly increasing based on your use and need for cold water.

[Diagram description: A dial labeled Min, Med, Max for adjusting cold water temperature.]

Cleaning and Maintenance

Like most appliances, your new water dispenser requires periodic maintenance to operate efficiently. Your water dispenser must be cleaned every 4 months. Failure to maintain your dispenser will void your warranty.

IMPORTANT: Make sure you turn the power switch to the OFF position and unplug the dispenser before performing any cleaning procedures.

Cleaning the Outside of the Water Dispenser

The outside of the dispenser can be wiped clean with water dispenser cleaning solution or a mild soap and water. Never use harsh chemicals or abrasive cleaners. Rinse thoroughly with clean water and then dry surfaces.

Cleaning the Drip Tray

To remove, take the grill off the tray and firmly lift the tray up, dislodging it from the guides. Drain and clean.

The drip tray should be emptied and cleaned regularly to remove spotting and any mineral deposits. Clean with water dispenser cleaning solution or a mild soap and water. For tough deposits, add vinegar and let it soak until the deposits come loose. Then wash, rinse, and dry thoroughly.

To replace, put the grill back on the tray and slide the tray onto the guides.

[Diagram description: Shows the components of the drip tray: the grill and the tray itself.]

Cleaning the Condenser

Vacuum or sweep away the dust from the condenser coils at the back of the dispenser. For best results, use a brush designed specifically for this purpose from your local appliance store. This will improve cooling and efficiency.

[Diagram description: Shows the condenser coils located at the back of the dispenser.]

Draining the Reservoirs

Drain the reservoirs before and after cleaning, when going on long vacations, or if not using the dispenser for long periods of time.

IMPORTANT! Turn power switch to the OFF position and unplug the dispenser before performing this procedure. Dispense hot water until the temperature drops to a safe level to avoid the risk of scalding.

1. Remove the water bottle.
2. Press all dispensing buttons until water no longer comes out.
3. Place a bucket beneath the drain outlet on the back of the dispenser.
4. Remove the cap and plug from the drain valve and let the water flow into the bucket. Replace the cap and plug.
5. Replace the water bottle.

IMPORTANT: Collect the water in a container, not the drip tray.

[Diagram description: Shows the drain valve at the back of the dispenser.]

Cleaning the Inside of the Dispenser

To prevent mineral deposits that can affect the taste and flow of the water, and to ensure proper product performance, your water dispenser must be cleaned every 4 months.

1. Make sure the power switch is in the OFF position.
2. Remove the water bottle and bottle support collar.
3. Drain the reservoirs. (See Draining the Reservoirs).
4. Pour water dispenser cleaner or a mixture of 0.3 gal / 1 L of vinegar with 0.3 gal / 1 L of hot water into the reservoir and wait 20 minutes. If using a water dispenser cleaning solution, please follow the manufacturer's instructions.
5. Press all dispensing buttons until water no longer comes out.
6. Drain the reservoirs.
7. Rinse with clean water.
8. Replace the bottle support collar and the water bottle.

IMPORTANT: Drain approximately 4 glasses of water from each button before initial use. This does not need to be done with replacement bottles.

Going Away on Vacation

When not using the dispenser for long periods of time or when going on vacation, conserve energy by setting the power switch to the OFF position, unplugging the dispenser, and draining the reservoirs. (See Draining the Reservoirs). Follow Initial Product Cleaning Procedures upon return and startup of the dispenser.

Specifications

WARNING: The Water Dispenser heats and dispenses water to 198°F / 92°C which can cause severe burns or scalding.

DO NOT ALLOW CHILDREN TO USE THE HOT WATER DISPENSING BUTTON WITHOUT PROPER AND DIRECT SUPERVISION.

[Diagram description: Shows the hot water dispensing button with the childproof safety switch.]

Troubleshooting Tips

Frequently Asked Questions

Q: Why is my water dispenser leaking?

A: If you are experiencing a leak with your water dispenser, please do the following to see if the water bottle or the dispenser is leaking:

1. Unplug the unit, turn off power switch, and remove the bottle.
2. Remove the bottle support collar and check the water level inside the reservoir – it should be at roughly three-quarters full. Water level should be approximately 3/4" – 1" BELOW VENT TUBE.
3. Let water sit for 2 hours. If the dispenser does not leak, it is the bottle that is leaking due to a small crack or pinhole and it needs to be replaced. If the dispenser is leaking, please contact Greenway Home Products at support@greenwayhp.com or 1-866-253-0447.

Q: Why do I get a plastic taste from my dispenser?

A: As with most new appliances such as coffee makers and kettles, there is often a plastic taste upon initial start-up of the unit. To remove this taste, simply follow the cleaning instructions outlined in Cleaning the Reservoirs.

Q: What do the ready-to-dispense indicator lights mean?

A: When illuminated, they mean the following:

• Red: "flashing" - Heater is in operation; "on" - The hot water has reached its optimum temperature and is ready for dispensing.
• Blue: "on" - The cold water has reached its optimum temperature and is ready for dispensing.

Q: What is the spike that goes into the bottle?

A: Greenway® water dispensers feature a “piercing valve” as part of the bottle support collar, providing added convenience for water bottle installation. Depending on the water bottle supplier, a small opening may or may not be present in the bottle cap for this specific purpose. If the piercing valve opening is not present, the entire bottle cap must then be removed to eliminate possible damage to the piercing valve. If the opening is present, remove the protective seal prior to installing the bottle.