Cisco RV320/RV325 Gigabit Dual WAN VPN Router

Welcome

Thank you for choosing the Cisco Small Business RV320/RV325 Gigabit Dual WAN VPN Router. This guide describes how to physically install your Cisco RV320/RV325 and launch the web-based Device Manager.

1. Installing Cisco RV320/RV325

To prevent the device from overheating or being damaged:

• Ambient Temperature: Do not operate it in an area that exceeds an ambient temperature of 104°F (40°C).
• Air Flow: Ensure adequate air flow around the device. If wall mounting, make sure heat dissipation holes are to the side.
• Circuit Overloading: Adding the device to the power outlet must not overload that circuit.
• Mechanical Loading: Ensure the device is level and stable to avoid hazardous conditions and prevent sliding or shifting. Do not place anything on top of the firewall, as excessive weight might damage it.

For desktop mounting, place the device on a flat surface so that it sits on its four rubber feet.

Wall Mounting

The router has two wall-mount slots on the bottom panel. Mounting hardware is not included. Suggested hardware dimensions are illustrated below:

RV320:

• Screw head diameter: 5-5.5 mm
• Screw shaft diameter: 20-22 mm

RV325:

• Screw head diameter: 6.5-7 mm
• Screw shaft diameter: 16.5-18.5 mm

⚠️ WARNING: Insecure mounting might damage the router or cause injury. Cisco is not responsible for damages incurred by insecure wall-mounting.

⚠️ WARNING: For safety, ensure that the heat dissipation holes are facing sideways.

Wall Mounting Steps:

1. Drill two pilot holes, approximately 109 mm apart, into the surface.
2. Insert a screw into each hole, leaving a gap between the surface and the base of the screw head of 1 to 1.2 mm.
3. Place the router wall-mount slots over the screws and slide the router down until the screws fit snugly into the wall-mount slots.

2. Cisco RV320 Features

Front Panel

• PWR: Lit to indicate the unit is powered on and booted. Blinks when the device is booting.
• VPN: Lit green when the designated VPN tunnel is up. Blinks green when data is being sent or received through the tunnel. Lit amber when the tunnel is disconnected. Blinks amber when attempting to establish the tunnel.
• DMZ: Lit green when the DMZ/WAN port is configured as a DMZ.
• DIAG: Blinks red when the firmware is updating. Lit red when the device is booting.
• LINK/ACT: Lit steady when a link between a port and another device is detected. Flashes when a port is passing traffic.
• GIGABIT: Lit when another device is connected to a port and a 1000 Mbps link is established. Off when the connection speed is under 1000 Mbps or no other device is attached to a port.
• LAN 1-4: Lit when the LAN ports on the back panel are linked to another device. Blinks when passing traffic.
• DMZ/WAN: Lit when a device is connected to the DMZ/WAN port. Flashes when sending or receiving data over the WAN DMZ port.
• WAN: Lit when the WAN port is connected. The light is off when it is not connected to the Internet or it is connected by using a USB dongle. Blinks when it is sending or receiving data over the WAN connection.
• USB 1 and USB 2: Lit green when the corresponding port is connected to a device. Flashes green when the port is sending or receiving data.
• RESET: Reboot or reboot and restore defaults:
  • To reboot the unit and retain the current configuration, press and hold RESET for at least 3, but no more than 10 seconds, using a paper clip or pen tip.
  • To reboot the unit and restore factory default configuration, press and hold the RESET button for more than 10 seconds. Changes made to the configuration will be lost.

3. Cisco RV325 Features

Front Panel (RV320/RV325)

• PWR: Lit to indicate the unit is powered on and booted. Blinks when the device is booting.
• VPN: Lit green when the designated VPN tunnel is up. Blinks green when data is being sent or received through the tunnel. Lit amber when the tunnel is disconnected. Blinks amber when attempting to establish the tunnel.
• DMZ: Lit green when the DMZ/WAN port is configured as a DMZ.
• DIAG: Blinks red when the firmware is updating. Lit red when the device is booting.
• USB 1 and USB 2: Lit green when the corresponding port is connected to a device. Flashes green when the port is sending or receiving data.
• LAN 1-14: RJ-45 connectors that link local area network devices, such as PCs, print servers, or switches, to the device.
• WAN: Lit when the WAN port is connected. The light is off when it is not connected to the Internet or it is connected by using a USB dongle. Blinks when it is sending or receiving data over the WAN connection.

Back Panel

• POWER: Toggles power to the device on or off.
• 12VDC (1.5A/2A): Power port that connects the device to the provided 12VDC, 1.5 or 2 amp power adapter.
• LAN (1-4): RJ-45 connectors that link local area network devices, such as PCs, print servers, or switches, to the device.
• DMZ/WAN: Internet device connection supporting a DMZ for connecting the device to a wide area network device, such as a cable or DSL modem.
• WAN: Internet connection for connecting the device to a wide area network device, such as a cable or DSL modem.
• USB 1: Type A USB port that supports flash drives and 3G/4G/LTE USB dongles. Caution: Use only the power supply provided with the device; using another power supply might cause the USB dongle to fail.

Side Panel

• USB 2: Type A USB port that supports flash drives and 3G/4G/LTE USB dongles. Caution: Use only the power supply provided with the device; using another power supply might cause the USB dongle to fail.

4. Connecting

You must connect a configuration terminal (PC) to the device using a LAN port. The terminal must be in the same wired subnetwork as the device for initial configuration. The device can be configured for remote management.

To connect a computer to the device:

1. Power off all equipment, including the cable or DSL modem, the computer, and this device.
2. Use an Ethernet cable to connect your cable or DSL modem to the WAN port on this device.
3. Connect another Ethernet cable from one of the LAN (Ethernet) ports to the Ethernet port on the computer.
4. Power on the WAN device and wait until the connection is active.
5. Connect the power adapter to the 12VDC port of this device.

CAUTION: Use only the power adapter supplied with the device. Using a different power adapter could damage the device or cause USB dongles to fail.

The POWER switch is on by default. The power light on the front panel is lit when the power adapter is connected properly and the device is finished booting.

6. Plug the other end of the adapter into an electrical outlet. Use the plug (supplied) specific to your country.
7. Power on the computer connected to the LAN port in Step 3. Your computer becomes a DHCP client of the device and receives an IP address in the 192.168.1.xxx range.

5. Logging In

To log into the device:

1. Launch a web browser.
2. In the address bar, enter the default IP address: https://192.168.1.1. A site security certificate message will be displayed, as the Cisco RV320/RV325 uses a self-signed certificate and is not known to your computer.
3. Click "Continue to this website" (or the equivalent option for your browser) to proceed. The login screen will appear.
4. Enter the username and password. The default username is cisco and the default password is cisco. Passwords are case-sensitive.
5. Click "Log In". The Device Manager application will start.

It is recommended to change the password before enabling features like remote management.

Changing the Administrator Username and Password

To change the Administrator username and password:

1. From the Getting Started page, select "Change Administrator Password" or navigate to "Setup > Password".
2. Change the Username.
3. Enter the Old Password.
4. Enter the New Password.
5. Confirm the New Password.
6. Click "Save".

Troubleshoot Your Connection

If you cannot access your device via Device Manager, it might not be reachable. You can test network connections using the ping command in Windows:

1. Open a command window by using Start > Run and typing cmd.
2. At the command prompt, enter ping followed by the device IP address (e.g., ping 192.168.1.1).

Expected Ping Results:

• Successful connection: Pinging 192.168.1.1 with 32 bytes of data: Reply from 192.168.1.1: bytes=32 time<1ms TTL=128
• Unsuccessful connection: Pinging 192.168.1.1 with 32 bytes of data: Request timed out.

Possible Causes and Resolutions:

• Bad Ethernet connection: Check LEDs for proper indications. Ensure Ethernet cable connectors are firmly plugged into the device and your computer.
• Wrong or conflicting IP address: Verify you are using the correct IP address. Ensure no other device uses the same IP address.
• No IP route: If the device and computer are in different IP subnetworks, remote access must be enabled, and a router is needed to route packets between them.
• Unusually long access time: New connections may take 30 to 60 seconds to become operational for affected interfaces and/or LAN.

6. Where to Go From Here

Support

For assistance and resources:

• Cisco Small Business Support Community: www.cisco.com/go/smallbizsupport
• Cisco Small Business Support and Resources: www.cisco.com/go/smallbizhelp
• Phone Support Contacts: www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Firmware Downloads

• Cisco Small Business Firmware Downloads: www.cisco.com/cisco/software/navigator.html?i=!ch. Select a link to download firmware for Cisco Small Business Products. No login is required.

Product Documentation

• Cisco Small Business Routers and Firewalls: www.cisco.com/go/smallbizrouters

Cisco Small Business

• Cisco Partner Central for Small Business (Partner Login Required): www.cisco.com/web/partners/sell/smb
• Cisco Small Business Home: www.cisco.com/smb

Americas Headquarters

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706 USA
www.cisco.com

Small Business Support, Global: www.cisco.com/go/sbsc

Document Number: 78-20927-03

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