MOVA P50 Ultra Robot Vacuum and Mop User Manual

Move on, ventures await

Manufactured by: Moonstone Technology (Shaoxing) Co., Ltd.

For more support, visit www.mova-tech.com

Safety Information

To avoid electric shock, fire, or injury caused by improper use of the appliance, please read the user manual carefully before using the appliance and keep it for future reference.

Usage Restrictions

Batteries and Charging

Laser Safety Information

Moonstone Technology (Shaoxing) Co., Ltd. declares that the radio equipment type RLP23SE is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at: www.mova-tech.com

For detailed e-manual, please go to https://www.mova-tech.com/pages/user-manuals-and-faqs

Product Overview

Package Contents

Robot Components

Diagram showing the robot with various components labeled:

Base Station Components

Diagram showing the base station with various components labeled:

Preparing Your Home

Note: When operating the robot for the first time, follow it around while cleaning to remove any potential obstacles in time. Do not vacuum hard objects like stones, steel balls, toy parts, or sharp objects like construction waste, broken glass, and nails, as this may scratch the ground.

Before Use

  1. Place the Base Station and Connect to an Electrical Outlet

    Place the base station in a location that is as open as possible with a good Wi-Fi signal. Leave enough space as shown in the figure and remove any objects in the shaded area. Insert the power cord into the base station and plug it into the socket.

  2. Install the Ramp Extension Plate

    Ensure the washboard filter is installed into place.

    Diagram showing installation of ramp extension plate and washboard filter.

  3. Remove Robot Protections and Install the Mop Assembly

    Diagram showing removal of protective films and installation of mop assembly.

  4. Connect the Robot to the Base Station

    Press and hold the button on the robot for 3 seconds to turn it on. Place the robot onto the base station with the mop assembly facing toward the washboard. You will hear a voice notification when the robot successfully connects. After the robot is fully charged, the status indicators will remain lit for 10 minutes and then dim.

  5. Add Water to the Clean Water Tank

    Take out the clean water tank from the base station and fill it with clean water. Then install it back into the base station.

    Note: It is recommended to fully charge the robot before its first use. When the robot cannot be turned on after the battery is depleted, manually connect the robot with the station to charge it. Do not add hot water into the water tank, as this may cause the tank to become deformed.

Connecting with the MOVAhome App

  1. Download the MOVAhome App

    Scan the QR code on the robot or search "MOVAhome" in the app store to download and install the app.

    [QR Code] for downloading the MOVAhome app.

    Note: Only 2.4 GHz Wi-Fi is supported. Due to app upgrades, actual operations may differ from this manual; follow current app version instructions.

  2. Add Device

    Open the MOVAhome App, tap "Scan QR code to connect", and scan the same QR code on the robot again to add the device. Follow the prompts to finish the Wi-Fi connection.

    [QR Code] for adding the device in the MOVAhome app.

    Note: To reset Wi-Fi, repeat step 2 and follow prompts.

    Wi-Fi Indicator Status:

    • Blinking slowly: To be connected
    • Blinking quickly: Connecting
    • On: Connected

How to Use

Turn On/Off

Press and hold the power button for 3 seconds to turn on the robot. The power indicator will illuminate. Place the robot onto the base station; it will turn on automatically and begin charging. To turn off, move the robot away from the base station and press and hold the power button for 3 seconds.

Fast Mapping

After configuring the network, follow app instructions to create a map. The robot maps without cleaning. The map is saved automatically upon returning to the base station.

Pause/Sleep

Press any button to pause the robot while running. If paused for over 10 minutes, it enters sleep mode (all indicators turn off). Press any button or use the app to wake it up.

Note: If the robot is paused and placed onto the base station, the current cleaning process will end.

Do Not Disturb (DND) Mode

When enabled, DND mode prevents the robot from resuming cleaning. It is disabled by default. Use the app to enable or modify the DND period (default: 22:00-8:00).

Note: Scheduled cleaning tasks will run as usual during DND. The robot resumes cleanup after the DND period expires.

Spot Cleaning

When the robot is on standby, briefly press the spot cleaning button. The robot cleans a 1.5 x 1.5 meter area around it and returns to its starting point.

Robot Restarting

If the robot stops responding or cannot be turned off, press and hold the power button for 10 seconds to force it off. Then, press and hold the power button for 3 seconds to turn it on.

Auto Resume Cleaning

If the battery is low, the robot automatically returns to the base station to charge and then resumes unfinished cleaning tasks.

Note: To use this function, please enable it in the app.

Vacuum and Mop

Note: When using the mop assembly for the first time, the robot performs the "Vacuum and Mop" task by default.

  1. Start cleaning

    Press the button on the robot or use the app to start cleaning from the base station. The robot plans the optimal route and performs the task.

  2. Auto mop washing

    During cleaning, the robot automatically returns to the base station to wash mop pads based on the app's frequency setting. The base station refills the robot's water tank, and the robot resumes cleaning.

  3. Automatically empty the dust box and wash and dry the mop pads

    After finishing a cleaning task and returning to charge, the base station automatically empties the dust box, then washes and dries the mop pads.

  4. Clean the used water tank

    After the robot completes its task, clean the used water tank to prevent odor.

Notes: To ensure the robot easily returns to the base station, it is recommended to start from the base station. Mop pads are cleaned before mopping; please wait. Do not move the base station, water tanks, or washboard filter during operation. Hot water cleaning for mop pads is available via the app; do not touch the water outlet when this function is on to prevent scalding.

Mop after Vacuuming

Enable this function in the app. The robot lifts the mop assembly to vacuum, then returns to empty the dust box, lowers the mop, and starts mopping.

Vacuum Only

Enable this function in the app. The robot lifts the mop assembly and starts vacuuming.

Mop Only

Enable this function in the app. The robot checks for the mop assembly; manually install if necessary, then starts mopping.

Notes: If the auto-empty function is turned off in the app, the base station will not automatically empty the dust box. The base station empties the dust box according to the app setting.

Routine Maintenance

To keep the robot in good condition, refer to the accessory usage in the app or the following table for routine maintenance.

Part Maintenance Frequency Replacement Period
Used water tank After each use /
Clean water tank Every 6 to 12 months /
Main brush Every 3 to 6 months /
Dust box's filter Once every 2 weeks /
Side brush Once every month /
Mop pad holder Every 3 to 6 months /
Washboard filter Once every 1 to 2 months /
Base station's signaling area Once every month /
Charging contact / /
Auto-empty vent Once every month /
Omnidirectional wheel / /
Edge sensor / /
Laser Distance Sensor (LDS) / /
3D line laser sensor / /
Carpet sensor Once every month /
Cliff sensor / /
Bumper / /
Robot's automatic water refilling inlet / /
Bottom of the robot / /
Dust box Clean it as needed /
Dust bag Every 2 to 4 months /
Mop pad Every 1 to 3 months /
Scale inhibitor Every 18 to 36 months /

Note: The replacement frequency will depend on your usage of the robot. If an exception occurs due to special circumstances, parts should be replaced.

Washboard Filter Maintenance

  1. Take out the robot and remove the washboard filter after mop pad cleaning is complete.
  2. Rinse the washboard filter with clean water, wipe it clean, and then reinstall it in the washboard.
  3. Use the app or press the button to return the robot to the base station, or manually put the robot back.

Dust Bag Maintenance

  1. Remove the dust tank cover and discard the dust bag. Pulling outwards on the handle will seal the bag to prevent dust and debris from accidentally falling out.
  2. Remove dust and debris from the filter with a dry cloth.
  3. Install a new dust bag.
  4. Reinstall the dust tank cover.

Dust Box and Filter Maintenance

  1. Open the robot cover and press the dust box clip to remove the dust box.
  2. Open the dust box cover, remove the filter, and then empty the dust box.
  3. Gently tap the filter to remove dirt. Do not attempt to clean the filter with a brush, finger, or sharp objects to prevent damage.
  4. Rinse the dust box and filter with water and dry them completely before reinstalling.

Notes: Rinse the dust box and filter with clean water only. Do not use any detergent. Use the dust box and filter only when they are completely dry.

Main Brush Maintenance

  1. Press the brush guard clips inwards to remove the brush guard and lift the brush out of the robot.
  2. Pull out the brush covers at both ends of the brush. Use a proper cleaning tool to remove any hair tangled in the brush. Reinstall the brush covers and then reinstall the brush. Press on the brush guard to lock it in place.

Side Brush Maintenance

Unscrew the side brush with a screwdriver, clean the hair from the brush, and then screw it back on.

Omnidirectional Wheel Maintenance

Note: The float ball in the used water tank is a movable part. Do not apply too much force when cleaning it to avoid damaging it.

Used Water Tank Maintenance

  1. Remove the used water tank, open its cover, and pour out the used water.
  2. Rinse the used water tank with clean water, and use a proper cleaning tool to clean the inner wall.

Robot Sensors Maintenance

Wipe the robot sensors with a soft and dry cloth.

Diagram showing sensor locations: Laser Distance Sensor (LDS), 3D Line Laser Sensor, Cliff Sensors, Edge Sensor, Bumper, Carpet Sensor.

Note: A wet cloth can damage sensitive elements within the robot and the base station. Please use a dry cloth for cleaning.

Charging Contacts and Signaling Area Maintenance

Clean the charging contacts and the signaling area with a soft and dry cloth.

Mop Pad Holder Maintenance

Remove and clean the mop pad holders.

Auto-empty Vents Maintenance

Clean the auto-empty vents of the robot and the base station with a soft and dry cloth.

Mop Pad Maintenance

Remove the mop pad from the mop pad holder to replace it.

Battery Care

The robot contains a high-performance lithium-ion battery pack. Ensure the battery remains well-charged for daily use to maintain optimal performance. If the robot is not used for an extended period, turn it off and store it. To prevent damage from over-discharging, charge the robot at least once every three months.

Troubleshooting

Problem Solution
The robot will not turn on. The battery is low. Recharge the robot on the base and try again. The temperature of the battery is too low or too high. Operate the appliance at a temperature above 0°C (32°F) and below 40°C (104°F).
The robot will not charge. The base station is not connected to power; ensure both ends of its power cord are correctly plugged in. The contact between the charging contacts on the base station and the robot is poor; please clean the charging contacts. Check for any foreign object at the robot's connector and remove it.
The robot fails to connect to Wi-Fi. The Wi-Fi network password is incorrect; ensure the password is correct. The robot does not support 5 GHz Wi-Fi; ensure connection to a 2.4 GHz Wi-Fi. The Wi-Fi signal is weak; ensure the robot is in an area with good Wi-Fi coverage. The robot may not be ready for configuration; exit and re-enter the app, then try again.
The robot cannot find and return to the base station. The base station is disconnected from power or moved when the robot is not on it; connect the base station to power or place the robot onto the base station to charge. There are too many obstructions around the base station; place the base station in a more open area. Moving the robot may cause it to re-position itself and recreate a map; if re-positioning fails, or if the robot is too far, manually place it onto the base station. Wipe the signaling area on the base station to remove dust or debris. Check if there is enough space on both sides or in front of the base station to prevent the robot from being blocked. The route for returning to charge is blocked (e.g., door is closed). The robot may slip if the floor in front of the base station is overly wet; clean excess water before trying again. It is recommended to move the base station to a different place and try again. Ensure the ramp extension plate is installed properly.
The robot will not turn off. The robot cannot be turned off when it is charging. Move the robot from the base station, then press and hold the power button for 3 seconds to turn it off. If it cannot be turned off, press and hold the power button for 10 seconds to forcibly turn it off. If the problem persists, contact after-sales service.
The charging speed is slow. It takes about 3.5 hours to fully charge the robot when its battery is low. If operated at temperatures outside the specified range, charging speed slows down to extend battery life. The charging contacts on both the robot and the base may be dirty; please wipe them with a dry cloth.
The noise increases while the robot is operating. Check whether the dust box filter is clogged; clean or replace it. A hard object may be caught in the main brush or dust box; check and remove it. The main brush or side brush may be tangled; check and remove foreign objects. Switch the suction mode to Standard or Quiet.
The robot moves without following the set route. Organize objects such as power cords and slippers before using the robot. Working on wet slippery surfaces causes the main wheel to slip; dry wet places before using the robot. Wipe the 3D line laser sensor on the robot with a clean, soft cloth to keep it clean and unobstructed.
The robot misses the rooms to be cleaned. Make sure the doors of the rooms to be cleaned are open. Check for thresholds higher than about 2 cm at the door; the robot cannot climb over high thresholds or steps. The area in front of the room may be wet and slippery, causing abnormal operation; try drying the floor.
The robot will not resume cleaning after charging. Make sure the robot is not set to Do Not Disturb (DND) mode. The robot will not resume cleaning after you manually place it on the base station or send it to charge via the app or button.
The station cannot automatically empty the dust box. Check if the dust bag in the dust tank is full. If not, check for obstructions at the auto-empty vents of the robot, base station, or dust box; clean any blocked part.
The water level in the washboard is abnormal. Check if the seal on the used water tank is loose or not correctly installed; manually reset it. If the problem persists, contact after-sales service. Gently press down on the used water tank to ensure it is installed correctly. Remove the washboard filter and check if the sewage drain is blocked; clean it. Check the cleaning solution; do not add any liquid other than the officially-approved cleaning solution.
The mop pad holder is raised abnormally. Remove the mop pad holder to check for foreign objects stuck in it, and try to restart the robot. If the problem persists, contact after-sales service.
There is water under the clean water tank or around the seal. When taking out the clean water tank, some water in the pipe may be left under the tank or around the seal. This is normal. Please wipe with a dry cloth.

For more support, contact us via www.mova-tech.com

Specifications

Robot

Model RLP23SE
Charging Time Approx. 3.5 hours
Rated Voltage 14.4 V
Rated Power 75 W
Operation Frequency 2400–2483.5 MHz
Maximum Output Power <20 dBm

Base Station

Model RCPE0105
Rated Input 220-240 V~50-60 Hz
Rated Output 20 V = 2 A
Rated Power (during dust emptying) 700 W
Rated Power (during hot water cleaning) 1160 W
Rated Power (during charging and drying) 87 W

Notes: Rated Power (during hot water cleaning) is determined by the power value during the representative period (water temperature 25°C). Rated Power (during charging and drying) is determined by the power value during the full load period. Under normal use conditions, this equipment should be kept a separation distance of at least 20 cm between the antenna and the body of the user.

Battery Disposal and Removal

The built-in lithium-ion battery contains substances hazardous to the environment. Before disposing of the battery, ensure it is removed by qualified technicians and discarded at an appropriate recycling facility.

CAUTION: Before removing the battery, disconnect the power and run out the battery as much as possible. Unneeded batteries should be discarded at an appropriate recycling facility. Do not expose to high temperature environments to avoid risks of explosion. Under abusive conditions, liquid may be ejected from the battery; if contact occurs, flush with water and seek medical help.

Removal Guide:

  1. Turn over the robot, use a proper tool to remove the screws on the back, and then remove the cover.
  2. Unplug the terminals between the battery and PCB board to remove the battery.

WEEE Information

All products bearing this symbol are waste electrical and electronic equipment (WEEE as in directive 2012/19/EU) which should not be mixed with unsorted household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment, appointed by the government or local authorities.

Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. Please contact the installer or local authorities for more information about the location as well as terms and conditions of such collection points.

Models: P50P5U0, P50P5U0 Robot Vacuum and Mop, P50P5U0, Robot Vacuum and Mop, Vacuum and Mop

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