VitrA V-Care Prime Smart Toilet User Manual

Dear Customers

Thank you for purchasing V-Care. V-Care will bring a new standard to your bathrooms with its design, comfort, and improved personal hygiene with refreshing water cleaning.

This manual will help you with the proper use of the product and in case you have any further questions.

V-Care has been produced and developed according to European and global safety standards. However, in order to ensure correct usage and personal safety, please read the following manual carefully before your initial usage.

Please keep this manual and product warranty safe for further usage.

Thank you again and best wishes,
Kaizen Solutions EU Limited
PH: 01442 843746

Safety Instructions

Please follow these instructions as they provide guidelines for the safe and accurate use of the product and prevent unpredicted danger or damage. Safety Instructions are divided as follows depending on the severity of anticipated danger, damage, and the urgency of danger.

• ⚠️ Warning: Fatal or severe injury from improper handling
• ❗ Caution: Injury from improper handling
• ? Never: Never disassemble
• ❗ Always Execute
• ? Do not spray with water.
• ? Do not install in humid places. It may cause fire or electrocution.

Additional Warnings:

• ⚠️ WARNING: Disregarding these precautions may result in death or severe injury.
• ❗ Make sure that the freeze prevention is turned on when using in cold weather. Freezing could damage the pipes and/or the water tank within the product, which may lead to water leakage causing electrocution.
• ? Do not use product when any part of it is damaged. This may lead to injury caused by electrocution.
• ? Do not block the dryer and/or deodorization outlet. This can cause fire, breakdown and noise.
• ❗ For safety reasons, disconnect the product from all electricity when cleaning. Inability to do so may cause fire, breakdown, and electrocution.
• ? Do not stand on the product or apply any unnecessary force on the product. This can cause injury or breakdowns.
• ❗ Always use a service wire that has a ground line.

Cautions:

• ❗ CAUTION: Disregarding these precautions may result in injury or physical damage.
• ? Do not connect the product to anything other than the tap water supply. Inability to do so may cause cystitis or dermatitis. It can also cause malfunction due to pipe blockage.
• ? Do not apply excessive force on the toilet seat cover. It can cause damage to the seat cover causing injury.
• ? Do not excessively pull on the water supply hose. This can cause water leakage.
• ⚠️ Be careful not to get your fingers caught when opening and closing the seat and cover.
• ⚠️ Be careful not to wet the nozzle or air outlets with urine. This may cause an unpleasant smell or malfunction.
• ❗ When moving the product, do not hold the product by the seat or the cover. Holding by the seat or cover alone can cause them to fall off causing injury.
• ❗ Do not operate the child mode when nobody is seating.
• ❗ If there is a power failure during the cycle after the descaling process is started, repeat the descaling process without adding the descaling fluid when the power failure is removed.
• ❗ The remote control is working with RF signal. The working signal frequency is 2.4 GHz.

Proper Use:

Following these precautions may help you prolong the product's life span and save energy.

• ? Set the air and seat temperature to lower levels during hot weather. This may help you save electricity.
• ? Keep the seat cover closed whenever possible. This may help you save electricity while seat heater is on.
• ? Drain the water and turn the power switch "off" when leaving the house for a long time. This may help you save electricity and prevent the water from freezing.
• ? Do not expose the product directly to the sun light. This may cause discoloration or make the toilet seat temperature to be uneven.
• ? Keep the product away from flammable substances such as cigarettes. This may cause a fire.
• ? Use diluted kitchen detergent when cleaning. Do not use the following substances (Toilet detergent, house detergents, benzene, thinner and powder detergent, nylon scrubber etc). This can cause the plastic to break and cause injury.
• ? Do not put your finger or any other objects in the air outlets. This can cause burns or electrocution.
• ? Do not flush down objects that can cause blockage such as newspapers, papers, diapers or sanitary towels. Items such as combs, toothbrushes, pencils will cause blockage inside. Therefore, if these are dropped, pull them out before flushing.
• ? Do not connect the product to industrial water supply. This can cause skin inflammation.
• ? Do not disassemble, repair or remodel. This can cause a fire or electrocution. This will also void your warranty.
• ⚠️ Be careful not to wet the product and the water proof connector with water, detergent or urine. This can cause a fire or electrocution.
• ? Disconnect the water proof connector when cleaning. Inability to do so could cause fire or electrocution.
• ? It is recommended to use toilet paper before using dryer. Recommended for complete cleaning and shorter drying times.
• ⚠️ It is recommended to turn off the auto open-close seat feature for users who keep pets in residence. Avoiding risk of miscomfort of pets.
• ⚠️ Remote control must be treated gently and not to be used with sharp nails. This can cause scratches on the remote control.
• ❗ Remote control starts blinking in case of low battery. Please replace all the batteries. Inability to do so could lead to malfunction of remote control.
• ? It is recommended to press the flush button before using dryer. Prevent to spread of bad odor.
• ❗ Do not throw away and keep the Water Guard part to be able to apply Decalcification Cycle later.

Product Overview

1. V-Care Prime is the new generation of smart toilet from VitrA. It combines the functionality of a toilet and the cleaning properties of a bidet while offering an impressive WC design and increased comfort.
2. A premium touch remote control: V-Care Prime comes with a remote control, which allows the user to operate all available functions with a touch.
3. Different washing options: Oscillating and pulsating washing options for an even more thorough cleaning effect.
4. Seat / Water Temperature Adjustment: For cold winter days, V-Care Prime offers seat and water temperature adjustment for more comfortable usage.
5. Soft open/close seat & cover: V-Care Prime is equipped with a soft-close damper system that allows the seat and cover to open and close softly.
6. Stainless steel, self-cleaning nozzle: V-Care Prime is equipped with a stainless steel nozzle to provide users with a more sanitary washing experience. The nozzle cleans itself before and after usage to provide a more sanitary environment.
7. Drying Options: For more comfortable usage, V-Care Prime offers a drying function and also drying temperature adjustment after washing.
8. Sensor-operated seat & cover: The seat and cover open/close automatically as the sensor detects the presence and/or absence of the user. The user may use the remote control to open and/or close the seat and cover.
9. Auto deodorization / Odor absorption: The deodorizer automatically activates as soon as the user sits on the seat to minimize odor.
10. Low temperature burn prevention: Low temperature burn prevention is equipped for the safety of elderly, children, and disabled individuals who may not be able to adjust the seat temperature easily on their own.
11. Freeze prevention: With the power on, the heater automatically activates to prevent water from freezing when the water temperature drops below 5°C.
12. Self-diagnosis: V-Care Prime performs self-diagnosis and warns the user in case of malfunction with flashing LEDs and melody.
13. Decalcification: V-Care Prime is equipped with decalcification to get rid of unwanted calcium build-up periodically.
14. Silent mode: The silent mode switches off the audible key sound during normal operation of the control.
15. Smartphone application remote control is available.
16. An ambiance light is available for user comfort in the dark.

Product Properties and Accessories

WC & Seat Components

Diagram showing the VitrA V-Care Prime smart toilet and its various components. Key parts labeled include: SIDE-CONTROL, REAR WASHING, FEMININE WASHING, STOP/POWER, DECALCIFICATION HOLE, NIGHT LIGHT, STAINLESS STEEL NOZZLE, SEAT, QUICK RELEASE BUTTONS, SIDE-CONTROL, BLUETOOTH, POWER BUTTON, COVER, LIGHT SENSOR, MOTION SENSOR (INSIDE BASE COVER), DRYER/DEODORIZATION, SEAT SENSOR, WC.

Box Contents

Diagram showing the items included in the V-Care Prime box:

• USER MANUAL (321110)
• REMOTE CONTROL (317100)
• WATER PROOF ELECTRIC CONNECTOR (315285)
• CATCH PLATE (317101)
• ALKALINE BATTERIES (AAA, 3EA)
• WASHER CATCH PLATE (317102)
• FUNNEL (317010)
• SEAT BUFFER RISER (317103)
• WATER GUARD (424903)
• DECALCIFICATION SOLUTION (316061)
• DECALCIFICATION HOLE COVER (317011)
• MOUNTING SCREW SET (317035YP1TE)

Checklist Before Use

1. Make sure that the supplied rated voltage is AC 220V~240V before connecting the water proof connector. Then turn on the power switch located at the bottom of the product.
2. Connect the water supply hose and open the water ON/OFF valve.
3. Press the rear washing and female washing buttons at the side control together for 3 seconds to fill up the water. You will hear a beeping sound as the water starts to fill up. When doing so, do not touch the seat or sit on the seat.
4. The beeping sound stops when the water is properly filled up.
5. Touch the lower right part of the seat to check if the seat sensor works properly. You will hear a beeping sound when the sensor works properly.
6. While still touching the seat, press the rear washing button to check if the washing function works properly.
7. Note: Make sure to cover the front of the nozzle so as not to be sprayed by the water coming out from the nozzle.

Basic Operation Instructions

• Check if the power is supplied properly by checking the LED light on the ?. If not, provide power by pressing the ? POWER button on the side control.
• Sit on the seat. You will hear a beeping sound which signals that the seat has acknowledged the user. At the same time, the deodorization will activate automatically.
• After using the WC, press rear washing ? or female washing ? to perform desired washing.
• You may change the levels of various adjustable functions as the washing function is ongoing.
• Press ⏹️ STOP to end washing. When STOP is not pressed, the ongoing washing function stops automatically after 40 seconds.
• Press ? DRY to dry the wet area. Unless you press STOP, the dryer continues to function for 3 minutes.

Detailed Operation Instructions

Please avoid installing the remote control directly under a three-wave-length lamp and/or direct sunlight. Doing so may cause interference in the remote control signals.

Diagram of the V-Care Prime remote control with numbered buttons indicating functions:

• 15 / 1: OPENS/CLOSES SEAT AND SEAT COVER
• 2: STOP - Press to stop any on-going function. Press for 3 seconds to activate power saving mode.
• 3: REAR WASHING - Press while sitting to eject the nozzle and begin rear washing.
• 4: OSCILLATING WASHING - Press to move the nozzle rear and front for more thorough cleansing effect.
• 5: + (INCREASE) LEVEL ADJUSTMENT BUTTONS - After pressing an adjustable function button, press "+" to increase the adjustable levels.
• 6: DRYER TEMPERATURE - Press to adjust the dryer temperature level. Use "-" or "+" to decrease or increase dryer temperature respectively.
• 7: NOZZLE POSITION - Press to adjust the nozzle position. Use "-" or "+" to shorten or elongate the nozzle length respectively.
• 8: WATER PRESSURE - Press to adjust the water pressure level. Use "-" or "+" to decrease or increase water pressure respectively.
• 9: SEAT TEMPERATURE - Press to adjust the seat temperature level. Use "-" or "+" to decrease or increase seat temperature respectively.
• 10: WATER TEMPERATURE - Press to adjust the water temperature level. Use "-" or "+" to decrease or increase water temperature respectively.
• 11: - (DECREASE) LEVEL ADJUSTMENT BUTTONS - After pressing an adjustable function button, press "-" to decrease the adjustable levels.
• 12: DRYER - Press while seated to activate drying.
• 13: PULSATING WASHING - Press to adjust the water pressure repeatedly from high to low to have a massaging effect.
• 14: FEMALE WASHING - Press while sitting to eject the nozzle and begin female washing.

Washing Functions

• Rear Washing: While sitting, press to activate rear washing for 40 seconds. Water pressure might become weaker if the rear washing is activated right after flushing.
• Female Washing: While sitting, press to activate female washing for 40 seconds. Water pressure might become weaker if the rear washing is activated right after flushing.
• Nozzle Position: Press to set the level adjustment buttons to nozzle position mode. Press "+" or "-" to adjust the nozzle position as preferred. The nozzle can be ejected in 5 different positions. The previous user's setting applies when no adjustment is made by the current user. Nozzle position is adjustable anytime during activation.
• Water Pressure: Press to set the level adjustment buttons to water pressure mode. Press "+" or "-" to adjust the water pressure as preferred. There are 5 water pressure levels available. The previous user's setting applies when no adjustment is made by the current user. Water temperature is adjustable anytime during activation.
• Water Temperature: Press to set the level adjustment buttons to water temperature mode. Press "+" or "-" to adjust the water temperature as preferred. There are 5 water temperature levels available. The previous user's setting applies when no adjustment is made by the current user.
• Seat Temperature: Press to set the level adjustment buttons to seat temperature mode. Press "+" or "-" to adjust the seat temperature as preferred. There are 5 seat temperature levels available. The previous user's setting applies when no adjustment is made by the current user.
• Oscillating Wash: While washing is activated, press to initiate oscillating movement of the nozzle. This moves the nozzle back and forth for more thorough cleansing effect. Press once more to stop.
• Pulsating Wash: While washing is activated, press to initiate pulsating water pressure. This adjusts the water pressure from high to low repeatedly for massaging effect. Press once more to stop.

Other Functions

• Dryer: While sitting, press to activate the dryer to dry wet parts after washing. Activates for 3 minutes before automatically stopping. If you wish to stop before 3 minutes is over, press STOP or simply leave the seat.
• Dryer Temperature: Press to set the level adjustment buttons to dryer temperature mode. Press "+" or "-" to adjust the dryer temperature as preferred. There are 5 dryer temperature levels available. The previous user's setting applies when no adjustment is made by the current user. Dryer temperature is adjustable anytime during activation.
• Automatic Seat & Cover: Press the "seat cover" button to open and/or close the seat cover. Depending on the seat and cover's initial position, pressing the button opens the cover or seat only and closes the seat or cover only. Seat cover closes automatically when motion sensor detects no movement for 90 seconds.

Additional Functions

• Deodorization: Press to turn ON or turn OFF the automatic deodorization. + Press and hold for 3 seconds. While it's ON, deodorization automatically activates whenever the seat sensor senses the user. Then it turns off 1 minute after the user leaves the seat.
• Motion Sensor: Press to turn ON or turn OFF the motion sensor. + Press and hold for 3 seconds. While it's on, the seat cover opens automatically when it senses the user approach V-Care Prime. When no movement is detected for 90 seconds, both seat and seat cover close automatically.
• Nozzle Cleaning: Press rear and female washing together for 3 seconds to eject the nozzle for manual cleaning of the nozzle. + Press and hold for 3 seconds. Press STOP button on the remote control to return the nozzle to its original position. The rear and female washing buttons on the left side-control can also be used for the same purpose.
• Burn Prevention: V-Care Prime is equipped with low temperature burn prevention to protect children, elderly, and disabled individuals from burning themselves without knowing. When seat temperature remains over 38°C for more than 10 minutes, low temperature burn prevention automatically activates to lower the seat temperature to below 38°C.
• Power Saving Mode: Press the STOP button on the remote control for 3 seconds to set V-Care Prime on power saving mode. + Press and hold for 3 seconds. A beeping alarm will signal the start of power saving mode. To end power saving mode, press and hold the STOP button for 3 seconds again (another beeping alarm will sound to signal the end of power saving mode). When power saving mode is ON, the seat and water temperature will be automatically set to 24°C when not in use. Power saving mode turns off automatically when the user sits on the seat, returning the temperature setting to the previous user's settings. 10 minutes after the user leaves the seat, the power saving mode turns back on to return the temperatures back to 24°C.
• Seat Sensor: The user's skin triggers the seat sensor. When the seat sensor acknowledges the user, V-Care then goes into "ready" mode. None of the functions work while the seat is unoccupied (except for automatic seat & seat cover for Comfort version). The sensor is located on the 5 o'clock position of the seat.
• Freeze Prevention: V-Care Prime is equipped with freeze prevention to prevent water in the tank from freezing during cold weather. Freeze prevention feature does not work when the power is cut off completely from the power button or power outlet. When water temperature reaches below 5°C, the freeze prevention automatically activates.
• Battery Life Indication: When the battery reaches approximately 10% of its capacity, the LED lights in the remote control blink to warn the user. The lights on the remote control do not blink during standby. The blinking happens only during use.
• Child Mode: Press FEMALE WASH + STOP button on the right side-control for 3 seconds to perform Child Mode. (Works whether or not the sensor senses the user). + Press and hold for 3 seconds. Performs for 40 seconds with oscillation at level 1 water pressure and level 5 nozzle length.
• Silent Mode: Press NOZZLE POSITION + WATER PRESSURE button on the remote control for 3 seconds to go into Silent Mode. + Press and hold for 3 seconds. To stop Silent Mode, press NOZZLE POSITION + WATER PRESSURE buttons on the remote control for 3 seconds again.
• Ambiance Light: Press OSCILLATION + PULSATION button on the remote control for 3 seconds to close Ambiance Light and stop the usage. + Press and hold for 3 seconds. Please repeat the same sequence to start the Ambiance Light usage.
• Power ON/OFF: Press the STOP/POWER button on the right side-control for 3 seconds to turn on or turn off V-Care Prime. + Press and hold for 3 seconds. Turning off with the STOP/POWER button does not cut the electricity completely. To cut electricity completely, use the power switch located on the bottom left side of V-Care Prime.
• Decalcification Cycle: Press WATER TEMP + SEAT TEMP buttons on the remote control for 3 seconds to perform Decalcification. (Works only when there is no one sitting on the seat). + Press and hold for 3 seconds. None of the other functions work during the Decalcification process.
• Connectivity: Please start pairing by opening the mobile application and follow the steps described by the mobile application.
• Quick Release: Press the quick release buttons together on the right and left side control panel to move the main unit upwards. Diagram showing the quick release buttons on the side control panels.

Public Area Usage Setup - RC Pairing

RC Pairing

This product uses radio frequency for communication between the main unit and the remote control. So, pairing between the main unit and the remote control is necessary. The remote control is designated with an ID code, and the pairing allows the remote control to imprint its ID to the main unit.

1. Step 1: Press and hold STOP + FRONT WASH buttons on the side control for 3 seconds. Be noted that when setting ID, no one should be sitting on the product. There will be a beep and the green LED on the STOP button in the side control will blink. This means that the product is in RC Pairing mode. + Press and hold for 3 seconds.
2. Step 2: Press and hold + and - buttons on the remote control for 3 seconds. + Press and hold for 3 seconds. When setting is completed, the entire level indicator on the remote control will blink 3 times. A single beeping sound will indicate that the RC Pairing is completed.

Mobile App

The mobile app offers additional benefits such as comfort, usage data display, remote control, and updating. The status of the V-Care Smart Toilet Prime can be monitored and controlled via the mobile app anywhere with a network connection. The mobile app proffers the user optimum functionality and performance.

Connectivity

V-Care Smart Toilet Prime has secure access encrypted over local network and mobile. Thanks to the network connection, the V-Care Smart Toilet Prime firmware always remains up to date. The local network supported internet access function allows you to remotely monitor and control your product.

• Download: The V-Care Smart Toilet Prime Mobile App is available for iOS and Android platforms. Go to your application store to download it to your mobile phone and run the application after download.
• Network Setup: To set up a network connection, your Smart Toilet Prime is vital to take advantage of remote access, software upgrades, recommendations for more efficient use, and local announcement notification.
• Create VitrA User Account: For additional benefits such as ease of use, comfort, and increased hygiene in the toilet, please create a VitrA user account. The application lets you create your account.
• Pair Your Device: Following creating a user account, the mobile app directs you to pair your device and your mobile phone. Please follow the instructions given by the mobile app.
• Explore Your App: Experience the V-Care Smart Toilet Prime Mobile App that widens the limits of time and place with extended control features.

Basic Maintenance

How to Apply Decalcification Cycle

1. Place WATER GUARD between the seat and WC. (A)
2. Press WATER TEMP + SEAT TEMP + buttons on the remote control for 3 seconds to start Decalcification. (A single beeping sound will start from this moment)
3. Nozzle will be extracted. Then water will be dumped through the nozzle into the bowl for 20 seconds.
4. When water dumping stops, open the Decalcification cover (B) and insert funnel through the opening (C).
5. Pour the entire decalcification solution into the funnel slowly and remove the funnel when pouring is finished, close the cover. (A double beeping sound will start from this moment)
6. Wait for about 3 minutes. During this time, the decalcification solution will soften the calcium build-up within the tank.
7. After 3 minutes, V-Care Prime will perform the following: 3 cycles each of 40 seconds of REAR WASHING + 40 seconds of FEMALE WASHING + 40 seconds of NOZZLE CLEANSING. (A single beeping sound will start from this moment)
8. Nozzle retracts to its original position and decalcification is concluded. Remove the water guard. (The beeping sound stops) The complete descaling process does not take longer than 10 minutes.

Important Notes for Decalcification:

• ❗ Do not pour more than one bottle (125 ml) decalcification solution inside the product for one decalcification cycle.
• ❗ Clean remaining water on the product after decalcification cycle with a soft cloth.
• ? Do not use sharp objects for opening the decalcification hole cover.
• ❗ Decalcification cycle must be applied every four months (3 times) in a year.
• ❗ Please clean the funnel with water before decalcification cycle application to prevent dust, dirt etc.
• ? Do not use any liquid other than the Durgol descaling agent supplied with the product.

How to Clean the Main Unit

1. Soak a soft cloth in water and squeeze the cloth hard to rid of excessive water.
2. Clean dirty areas by putting a small amount of neutral detergent on the cloth and wiping the area.
3. Polish the cleaned area with a separate dry cloth to finish.

Remember the following when cleaning V-Care Prime:

• a. Do not use acid or alkaline detergents as this could cause rust on the metal parts.
• b. Toilet detergents can damage the plastic part of the product because of the volatile gas in the substance. When cleaning with toilet detergents, finish cleaning quickly and keep the seat cover open after cleaning.
• c. Make sure that the toilet detergent does not get on the plastic part of the product.

Nozzle Cleaning:

1. Press rear washing and female washing together for 3 seconds to eject the nozzle for manual cleaning.
2. Wipe the nozzle softly using a soft cloth. Be careful not to damage the nozzle hole. Do not use cloths with rough surfaces. Open the seat and toilet cover. Hold the nozzle lightly when cleaning.
3. Press the STOP button on the remote control to return the nozzle to its original position. If the STOP button is not pressed, the nozzle goes back to its original position 3 minutes after it is ejected.

You may also call your service provider to change the tip of the nozzle when you feel necessary.

Troubleshooting

In the following instances, please disconnect the water proof connector and call your service provider for assistance:

• The main unit makes beeping alarms and does not function.
• The water temperature constantly stays cold even when adjusted to be warm.
• When the remote control is dropped in water.
• There is a constant leak within the main unit.

* Do not interfere with the product if it is broken apart. Do not allow water leakage through the broken area and call authorized service.

Error Code Explanation

If you see any of the above errors, please contact the authorized service.

Product Specification