Segway eScooter User Manual

Welcome

Thank you for choosing Segway eScooter. This product can be registered as a Scooter vehicle. Combining advanced wireless positioning technology and smart App control, Segway eScooter promises a brand-new riding experience.

Please read the user manual carefully to fully understand the vehicle's usage and maintenance methods. Please note that the pictures shown are for illustration purpose only. The pictures do not refer to a particular model of product. Actual product may vary due to different model. No legal claims can be made on the basis of data in this manual.

1. Overview

[IMPORTANT]

For the purpose of emphasis, the words and symbols of "WARNING" (▲), "CAUTION" (☑), and "NOTE" (*) have special meanings. Pay extra attention to information highlighted by these signals:

• [WARNING]: Indicates a potential hazard that could result in death or serious injury.
• [CAUTION]: Indicates a potential hazard that could result in minor or moderate injury.
• [NOTE]: Indicates information that makes installation and maintenance easier.

[NOTE] You must thoroughly understand the user manual before riding the Segway eScooter. This manual should be considered as a permanent part of the vehicle and should remain with the vehicle if or when ownership is changed.

[NOTE] Read the Service and Maintenance Record thoroughly so you understand the coverages under which your vehicle is covered, as well as your rights and responsibilities.

[WARNING] Check and obey all local laws or regulations of the Scooter driving in your region or country.

• Do not ride through deep water, submerge the vehicle or wade in water for a long time. The battery will be damaged and it will cause serious damage to the scooter.
• You must wear a helmet and protective gear when riding at all times.
• Improper decorations and modifications may result into fatal injury. Segway strongly advises against modifying your Segway eScooter or removing any original equipment. Changing its original design or operation will be dangerous and will void the warranty.
• Do not use a high-pressure washer hose directly on the electrical components.

Riding Safety

Remember that whenever you ride this product, you risk injury from loss of control, collisions, and falls. To reduce the risk, you must read and follow all "CAUTION" and "WARNING" notices. You can reduce the risk by following the instructions and warnings in this manual, but you cannot eliminate all the risks. Please use common sense when riding.

In order to master riding skills, practice is necessary. Use with caution to avoid falls or collisions causing injury to yourself or others. Neither Ninebot Inc. nor Segway Inc. would be responsible or liable for any injuries, damage or legal disputes caused by rider's inexperience or failure to follow the instructions indicated in this manual.

• When entering public places, always comply with the local laws and regulations.
• In places without laws regarding Scooters, comply with the safety guidelines outlined in this manual.
• Do not modify the scooter or change parts by yourself. Use only Ninebot or Segway approved parts and accessories. Any modifications to your scooter could interfere with its operations, result in serious injury and/or damage, or void the Limited Warranty. If you need to replace any component, please contact after-sales service or an authorized dealer.
• If the scooter makes abnormal sounds or signals an alarm, stop riding immediately. Contact after-sales service for advice.

Who Should Not Ride:

Those who should not ride Segway eScooter include:

• Underaged people.
• Anyone under the influence of alcohol, drugs, or intoxicants.
• Anyone who suffers from diseases that put them at risk if they engage in strenuous physical activity.
• Pregnant women.
• Those with compromised mental abilities who cannot understand the risks and proper operation of the vehicle.

Riding Surfaces and Environment:

• Do not ride in bad weather.
• Slow down and ride with care on complex road conditions. Segway eScooter might lose control if ridden at high speeds to pass obstacles, bumpy roads, low traction surfaces (including, but not limited to, wet ground, loose sand, loose gravel, and ice), when riding on slopes or making sharp turns.

When riding in rainy or snowy weather, the traction is reduced and the braking distance is increased. For your safety, please drive slower and brake earlier to reduce the risks of loss of control and falls.

[Before Riding]:

• Before each ride, inspect the brakes system and tire conditions and make sure there are no loose or damaged parts.
• DO NOT allow anyone to ride the scooter on their own unless they have carefully read this manual. The safety of a new rider is your responsibility. Assist new riders until they are comfortable with the basic operations. Make sure each new rider has gone through the New Rider Tutorial and is made fully aware of the safety precautions.
• When the remaining battery is less than 20%, charge the scooter in time with the original charger.
• Please regularly check the lights, tire pressure, tire tread, brake cable, rear-view mirrors and other components function properly.

[Instructions on Riding and Usage]:

• ONLY ride on flat paved surfaces. DO NOT accelerate or brake abruptly when driving.
• Stay alert when driving and always keep a safe distance from other vehicles. Slow down when entering a new environment.
• Please hold the handlebar with both hands to avoid serious injuries due to loss of balance or falling. DO NOT use a cell phone, camera, headphones, earbuds or perform any other activities while riding.
• Slow down when approaching intersections, motorways, corners, doors, etc. Yield the right of way for pedestrians, bicycles and motor vehicles.
• If any abnormality occurs, stop riding immediately and contact the after-sales service in time. DO NOT ride before the cause of the abnormality is found out and repaired.
• Always park the vehicle on a flat surface after turning it off. Otherwise the vehicle may slip and cause harm to you or others.

[Warnings and Precautions]

Potential safety hazards involved. Avoid all dangerous driving activities!

• DO NOT drive under the influence!
• Do not tow other vehicles.
• Slow down and ride with care on complex road conditions.
• Always park the vehicle on a flat surface, otherwise the vehicle may slip or tip over causing harm to yourself or others.
• Never use Segway eScooter to carry any cargo.
• DO NOT drive during bad weather or when fatigued.
• Ride slowly and attentively.
• Always slow down before making a turn.
• Never charge with the battery charger left in the seat bucket.
• DO NOT use mobile phones, cameras, headphones, earplugs and the like when riding.

2. Package and Functions

Vehicle Parts and Functions

Illustration of the Segway eScooter showing labeled parts:

• ① Handlebar
• ② Front panel
• ③ Hook
• ④ Side retro-reflector
• ⑤ Front wheel
• ⑥ Front shock absorber
• ⑦ Foot panel
• ⑧ Saddle
• ⑨ Armrest
• ⑩ Rear wheel
• ⑪ Electric motor
• ⑫ Central stand
• ⑬ Side stand
• ⑭ Fly Screen
• ⑮ Right rear-view mirror
• ⑯ Charging port
• ⑰ Pillion footrest
• ⑱ Left rear-view mirror
• ⑲ Headlight
• ⑳ Front direction indicator lamp
• ㉑ Horn
• ㉒ Throttle
• ㉓ Front brake lever
• ㉔ Rear brake lever
• ㉕ Foot panel switch
• ㉖ VIN
• ㉗ Tire pressure label
• ㉘ Seat bucket

Accessories

The package typically includes:

• User manual x 1
• Service and Maintenance Record x 1
• COC x 1
• Right/Left rear-view mirror x 1
• Battery charger x 1
• Key x 2
• Remote control x 2

* The battery charger may differ in each country.

When unpacking, please check if all items are in good condition. If there are any missing or defective parts, please contact your dealer or the after-sales service. To avoid damage to vehicle parts or to avoid accidents, please consult with your dealer for service and vehicle adjustment.

Functions of the Remote Control

Follow the instructions of step 1 in "First Use". The remote control can work when the scooter is powered on and the distance between the remote control and the scooter body is no greater than 10 m.

1. On/Off button: (a) When the scooter is off, press this button to power it on. (b) When the scooter is on, press this button to power it off.
2. Lock button: (a) When the scooter is off, press this button to lock it. (b) When the scooter is on, press this button to power off and lock it.

Operation indicator: Press any button; if the indicator lights up, it means the remote control works properly.

3. First Use

For your safety, please go through the New Rider Tutorial in Segway-Ninebot App.

Ignition

Illustration showing ignition positions: OFF, ON, LOCK, OPEN.

Powering-on and activation

a. Power on:

• Option 1: Power on with the key [see 37 Ignition].
• Option 2: Press the ON button on the remote control [see 41 Functions of the Remote Control for details].

b. Activation:

Enable AirLock: Enable Bluetooth on your phone, scan the QR Code on the dashboard to download and install the app > register and log in > click "Search device" > Connect. Follow the instructions to bind your Segway eScooter.

Illustration showing app connection steps: Scan QR Code, Register, Log in, Search device, Connect.

How to power on/lock the vehicle after activation

There are four ways to power on/lock the vehicle:

• Option 1: Use the remote control: Press ON/OFF button to unlock and power on the vehicle; press the lock button to power off and lock. [See 41 Functions of the Remote Control for details]
• Option 2: Use the key: Insert the key and turn it clockwise to ON position to power on or counterclockwise to LOCK position to lock. [see 37 Ignition]
• Option 3: Press the Auto button [see 36 Controller Switch]
• Option 4: Via the Segway-Ninebot app: 1. Press the On/Off button on the vehicle homepage. 2. Press "Confirm" on the popped-up window. 3. When the indicator on the dashboard is pre-light, press and hold the Auto button to power on/lock the vehicle.

Illustration of powering on:

a. When powered on via the App, sit on the cushion and retract the side stand.

b. Press the Auto Key.

c. The "Ready" indicator lights up.

d. Squeeze the throttle inwards to go.

4. Learn to Ride

Illustration showing steps for learning to ride, including using the throttle.

5. Installation of Lithium-ion Battery

For E110SE / E110S:

[NOTE]: Before installation, make sure there is no foreign object in the battery compartment and there is only one plug inside.

Illustration showing battery installation steps:

1. Place the battery in.
2. Connect the battery plug.

For E125S:

[NOTE]: Before installation, make sure there are no foreign objects in the battery compartment with two plugs inside.

Illustration showing battery installation steps for E125S:

1. Place the battery (a) in.
2. Push the battery (a) to the inner end.
3. Connect the battery plug on the corresponding side.
4. Place the battery (b) in the compartment.
5. Connect the battery plug(s).

6. Charge the Battery

For E110SE / E110S:

Illustration showing charging steps:

1. Use the key to open the seat bucket and pull the foot panel switch to unlock it.
2. Open the driver's footrest (battery compartment lid) and take out the battery.
3. Connect the charging cable to the charging port on the battery and then plug into a power socket.

* The indicator on the battery charger shows solid red when charging and turns green when finished.

* The battery (a) means the first battery; (b) is for the second battery.

* For how to charge the vehicle, see [16 Charging Port] at page 8.

For E125S:

Illustration showing charging steps for E125S:

1. Place the battery (a) in.
2. Push the battery (a) to the inner end.
3. Connect the battery plug on the corresponding side.
4. Place the battery (b) in the compartment.
5. Connect the battery plug(s).

To charge the vehicle: Connect the charging cable to the charging port on the battery and then plug into a power socket.

7. Common Failures and Solutions

8. Maintenance

Cleaning and maintenance

Cleaning

Wash with water and neutral detergent and use a soft and wet cloth to clean.

[CAUTION] DO NOT clean with alcohol, gasoline, acetone, or other corrosive/volatile solvents. These substances may damage the appearance and internal structure of the vehicle. DO NOT rub with sandpaper or metal brush.

[WARNING] Before cleaning, make sure the vehicle is powered off.

Storage

Store in a dry and cool place indoors and avoid sunlight and rain, so as to avoid oxidation and shorten the service life. Disconnect the battery plug for long-time storage to prevent over-discharge.

Motor

1. When driving through puddles or pools of water, make sure that the water level should not exceed the central axis of the rear wheel.
2. Regularly check the motor. In case of any loose objects, tighten immediately.
3. Clean the vehicle regularly to prevent particles from entering the motor and affecting its normal function. Do not spray water directly during cleaning.
4. Inspect if there are any scratches on the motor and whether there is any abnormal noise when the motor is running. In case of any abnormality, contact after-sales service or your dealer.

Battery

1. In case of any malfunction with battery, please contact the after-sales service or an authorized dealer.
2. DO NOT drain the battery. It is recommended to keep the battery level above 15%. Charge after each ride to prolong the service life of the battery.
3. It is strictly prohibited to disassemble the battery. There is a danger of electric shock, short circuit, fire, explosion, etc.
4. When the battery indicator bars are all lit up or the charger indicator turns green, it means the battery is fully charged.
5. If you are not going to use the vehicle for a long time, take out the battery after it is fully charged, place in a dry and well-ventilated place, and charge it every two months.
6. DO NOT store the battery in a place where there is a risk of falling. Falling may cause battery damage and short circuit, fire and explosion.

Battery Charger

Before charging:

1. The charger should ONLY be used to charge the original vehicle. It is strictly prohibited to charge non-rechargeable batteries.
2. To prevent the electronic components inside the charger from loosening, DO NOT place the charger inside the vehicle.
3. The power supply voltage should be 200-240V AC.
4. Should you discover any wire damage or loose connector, stop using the Segway eScooter.

During charging:

1. Place the vehicle in a safe place away from the elements.
2. Connect to the battery or vehicle charging port first, and then plug into the power socket.
3. When there is an unusual smell, sound or light display, stop charging immediately and contact after-sales service.

After charging:

1. When the battery is full, disconnect from the power socket first and then unplug from the battery/vehicle.
2. After the charger cools down, place it in a safe place inaccessible to children.

[WARNING]

• Ensure good ventilation during charging. Stay away from fire or explosive materials!
• High voltage in the charger! DO NOT disassemble or replace parts of the charger.
• DO NOT connect the charger to the power supply for a long time. Unplug from the power socket when not charging. DO NOT use the charger to charge multiple vehicles.
• Regularly inspect the charger for damage to the cord, plug, enclosure and other parts. If any damage is found, stop using until it is repaired or replaced.
• The external cable of the charger cannot be replaced; if the cord is damaged, the charger must be discarded and replaced by a new one.
• The charger should be handled with care.

Others

• Tires supplied with the product are to be mounted on the wheel by a professional repairer. Removing the wheels is complicated and incorrect assembly can lead to instability and malfunctions.
• You may find the limited warranty information in the service and maintenance record booklet.
• Efforts have been made to simplify wording in the user manual for users. Where an action appears too complicated for a user, he/she is advised to contact an authorized or a specialized repairer or customer service.
• For maintenance record and limited warranty, please refer to Segway eScooter Service and Maintenance Record.

[NOTICE: INSURANCE] YOUR INSURANCE POLICIES MAY NOT PROVIDE COVERAGE FOR ACCIDENTS INVOLVING THE USE OF THIS ESCOOTER. TO DETERMINE IF COVERAGE IS PROVIDED, PLEASE CONTACT YOUR INSURANCE COMPANY OR AGENT.

9. Specifications

Specifications for Segway eScooter E110SE, E110S, E125S:

Additional specifications for E110SE/E110S/E125S include:

• Max. Speed: 25 km/h (E110SE/E110S), 45 km/h (E125S)
• Electric Range (WMTC Stage 3): 59 km (E110SE), 49 km (E110S), 47 km (E125S)
• Energy Consumption: 30 Wh/km (E110SE), 37 Wh/km (E110S), 28 Wh/km (E125S)
• Max. Motor Output Power: 1.5 kW (E110SE/E110S), 3 kW (E125S)
• Max. Torque for Drive Wheel: 88 N-m (E110SE/E110S), 120 N-m (E125S)
• Charging Time: 5-6 hours (E110SE), 4-5 hours (E110S), 4 hours (E125S)

10. Certifications

This product is certified according to EU Regulation No. 168/2013.

The battery complies with UN/DOT 38.3.

Radio Equipment Directive CE

Segway-Ninebot EMEA EU contact address for regulatory issues only: Dynamostraat 7, 1014 BN Amsterdam, The Netherlands. Nine Tech Co., Ltd. hereby declares that the wireless equipment listed in this section complies with the essential requirements and other relevant provisions of Directive RED 2014/53/EU.

• Bluetooth
• Frequency band(s): 2.4000-2.4835GHz
• Max. RF power: 10 mW

11. Trademark and Legal Statement

Ninebot, Ninebot AirLock, RideyGo! are registered trademarks or trademarks of Ninebot (Tianjin) Tech Co., Ltd. Segway and the Rider Design are registered trademarks of Segway Inc. Bluetooth is a registered trademark of BLUETOOTH SIG, INC. Android, Google Play are trademarks of Google Inc. App Store is a service mark of Apple Inc. Respective owners reserve the rights to their trademarks mentioned in this manual.

The manufacturer reserves the right to modify the design and functionality of the Segway eScooter product and its documentation without prior notice.

©2020 Ninebot (Beijing) Tech Co., Ltd. All rights reserved.

Legal Statement:

1. Please read the user manual carefully and learn how to ride a Segway eScooter. As a means of transportation, the Segway eScooter carries the same potential risks as any other vehicle. There are risks of loss of control, collision, and falls when riding. To minimize risks, you are obliged to read the user manual carefully before riding. It covers most knowledge on how to ride the eScooter safely and take appropriate precautions. If you find it difficult to fully follow the instructions in the User Manual, do not attempt to ride your eScooter by chance.
2. Please check and obey local laws or regulations. It is the user's responsibility to comply with all laws regarding the use of electric scooters in your jurisdiction. Please note that laws and regulations regarding electric scooters vary from country to country or region to region:
   • A helmet may be legally required by local law or regulation in your jurisdiction.
   • A driving license and/or scooter license may be legally required by local law or regulation in your region.
   • Your scooter may not be driven on a highway or public road.
   • Transporting passenger(s) may be restricted in your jurisdiction. You can obtain additional advice from the (local) authorities of your country or region.
3. Please ensure in a timely manner upon purchasing the product to minimize the risks of use.
4. Please check if your eScooter and its accessories are in good condition upon receipt.
5. All components of the Segway eScooter must be installed correctly as per the user manual. Improper installation may lead to loss of control, collisions, and falls.
6. The product may contain removable components and small parts. Please keep it out of reach of children to avoid choking hazards.
7. Before using your eScooter, please check tire pressure, battery level, and vehicle installation status, as well as all functional parts. Check if the front and rear brakes work properly and ensure the brake cable is not damaged. The brake cable should have the correct tension. Screws, nuts, bolts, and other fasteners should be checked. Ensure there are no loose parts. If any abnormality is found, please stop using it immediately and contact our after-sales service for assistance.
8. You must always be cautious and maintain a correct speed when riding. Avoid speeding, overloading, or performing stunts of any kind. Do not try to touch the tires with your hands or feet while riding.
9. Do not dispose of this product in a landfill, by incineration, or by mixing it with household waste. The electrical components and battery may cause serious danger/injury. For information on battery and electrical waste, please contact your household waste disposal service, your local or regional waste management office, or your point of sale.
10. Try not to use non-original accessories, and never disassemble or modify the product without authorization. All resulting damage and losses will be your sole responsibility.
11. SEGWAY shall not be liable for any claim, liability, and loss that arises (or may arise) from the violation of any of the aforementioned clauses. The user(s) shall bear all unforeseeable or unavoidable risks during riding.
12. After purchase, you can either use the product in accordance with the aforementioned clauses or return the product in accordance with the "Warranty Policies". In case of a return, please ensure that the product and its packaging are in good condition for resale.
13. This document should be considered a permanent part of the product and must remain with the vehicle upon resale. Thank you again for choosing the Segway eScooter!

[NOTICE: INSURANCE] YOUR INSURANCE POLICIES MAY NOT PROVIDE COVERAGE FOR ACCIDENTS INVOLVING THE USE OF THIS ESCOOTER. TO DETERMINE IF COVERAGE IS PROVIDED, PLEASE CONTACT YOUR INSURANCE COMPANY OR AGENT.