User Guide for Zebra Technologies models including: CRD-TC2X-1SNWS-01 Connect Cradle, CRD-TC2X-1SNWS-01, Connect Cradle, Cradle
Zebra Connect Cradle CRD-TC2X-1SNWS-01 Tech-America
Zebra Connect Cradle CRD-TC2X-1SNWS-01: Cradles - COLAMCO.com
File Info : application/pdf, 54 Pages, 8.63MB
DocumentDocumentWorkstation Connect
User Guide
MN-004208-08EN Rev A
Copyright
2023/04/27
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2023 Zebra Technologies Corporation and/or its affiliates. All rights reserved.
Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of those agreements.
For further information regarding legal and proprietary statements, please go to:
SOFTWARE: zebra.com/linkoslegal. COPYRIGHTS: zebra.com/copyright. PATENTS: ip.zebra.com. WARRANTY: zebra.com/warranty. END USER LICENSE AGREEMENT: zebra.com/eula.
Terms of Use
Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries ("Zebra Technologies"). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies.
Product Improvements
Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice.
Liability Disclaimer
Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.
Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Contents
About This Guide............................................................................................................................................. 5 Configurations...........................................................................................................................................5 Revision History....................................................................................................................................... 8 Supported Peripherals..........................................................................................................................10 Icon Conventions................................................................................................................................... 10 Notational Conventions.........................................................................................................................11 Service Information.................................................................................................................................11
Zebra Workstation Connect Features......................................................................................................... 12 Application Overview............................................................................................................................12 Supported Keyboard Commands......................................................................................................13 Launching Applications........................................................................................................................ 13 Using the All Applications Button..................................................................................................... 15 Creating Chrome Shortcuts.........................................................................................................17 Using Applications on the External Monitor...................................................................................17 Relaunching and Resetting Applications.................................................................................19 Lock Screen Notification..............................................................................................................19 Application Notifications.............................................................................................................. 21 Using Immersive Mode.................................................................................................................21 Kiosk Behavior.......................................................................................................................................22 Using the Navigation Buttons........................................................................................................... 23 Using the Desktop Home Screen Menu........................................................................................ 24 Adding a Shortcut for an Application, Website, or File.............................................................. 24 Creating Chrome Shortcuts....................................................................................................... 26 Creating Intent Shortcuts............................................................................................................ 27
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Contents
Customizing Shortcuts.................................................................................................................29 Creating Shortcut Groups............................................................................................................ 31 Moving Shortcuts Between Groups......................................................................................... 33 Exporting All Shortcuts................................................................................................................ 34 Removing Shortcuts..................................................................................................................... 35 Configuring Display Settings............................................................................................................. 36 Changing the Wallpaper..................................................................................................................... 38 Suspend and Lock the Device..........................................................................................................38 Docking and Undocking Behavior...................................................................................................39 Using the Notification Panel............................................................................................................... 41 Using Status Icons................................................................................................................................42 Battery Status Settings................................................................................................................ 44 Wi-Fi Settings..................................................................................................................................45 Bluetooth Settings.........................................................................................................................46 Using the Audio Settings Icon.................................................................................................. 46 Best Available Audio Output Paths................................................................................................. 47 Soft Input Panel Hover Text.............................................................................................................. 48 Screen Capture......................................................................................................................................49 Screen Dimming.....................................................................................................................................51 Resetting Configurations......................................................................................................................51 Version Support.................................................................................................................................... 52 Using Remote Control and Screen Share..................................................................................... 52
Troubleshooting............................................................................................................................................. 53
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About This Guide
About This Guide
This guide provides information on using Zebra Workstation Connect.
Configurations
This guide covers the following configurations:
Table 1 Compatible Configurations
Configuration
Description
CRD-EC5X-1SWS-01
Workstation Docking Cradle Kit with Standard Cup, HDMI, Ethernet, and multiple USB Ports.
Included in the kit:
· Cradle (for example, CRDEC5X-1SWS-02)
· Power Supply (for example, PWRBGA12V50W0WW)
· DC Cable (for example, CBLDC-388A1-01)
Country-specific AC line cords are sold separately.
Device Compatibility EC50 and EC55 Mobile Computers
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About This Guide
Table 1 Compatible Configurations (Continued)
Configuration
Description
CRD-TC2X-1SNWS-01
The TC21, TC26, TC21-HC, TC26-HC Connect Cradle (Workstation) connects a mobile computer to an external monitor and multiple peripherals, including HDMI, Ethernet, USB-A (4), and a 3.5mm headset jack.
Included in the kit:
· Cradle (for example, CRDTC2X-1SNWS-01)
· Power Supply (for example, PWRBGA12V50W0WW)
· DC Cable (for example, CBL-DC388A2-01)
Country-specific AC line cords are sold separately.
CRD-TC5X-1SWS-01
Workstation Docking Cradle Kit with Standard Cup, HDMI, Ethernet, and multiple USB Ports.
Included in the kit:
· Cradle (for example, (CRDTC5X-1SWS1-01)
· Power Supply (for example, PWRBGA12V50W0WW)
· DC Cable (for example, CBLDC-388A1-01)
Country-specific AC line cords are sold separately.
CRD-NTC5X-1SNWS-01
The TC53, TC58 Connect Cradle (Workstation) connects a mobile computer to an external monitor and multiple peripherals, including HDMI, Ethernet, and USB-A (4)
Included in the kit:
· Cradle (for example, CRDNTC5X-1SNWS-01)
· Power Supply (for example, PWRBGA12V50W0WW)
· DC Line Cord (for example, CBL-DC388A2-01)
Country-specific grounded AC Line Cord sold separately.
Device Compatibility TC21, TC26, TC21-HC, and TC26-HC Mobile Computers
TC52, TC52x, TC57, TC57x, TC52ax, TC52xHC and TC52ax-HC Mobile Computers
TC53 and TC58 Mobile Computers
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About This Guide
Table 1 Compatible Configurations (Continued)
Configuration
Description
CRD-NTC7X-1SNWS-01
The TC73/TC78 Connect Cradle (Workstation) connects a mobile computer to an external monitor and multiple peripherals, including HDMI, Ethernet, and USB-A (4).
Included in the kit:
· Cradle (for example, CRDNTC7X-1SNWS-01)
· Power Supply (for example, PWRBGA12V50W0WW
· DC Line Cord (for example, CBL-DC388A2-01)
Country-specific AC line cords are sold separately.
CRD-ET4X-1SNWS-01
The ET40, ET45, ET40-HC, ET45-HC Connect Cradle (Workstation) connects a 10" or 8" Tablet to an external monitor and multiple peripherals, including HDMI, Ethernet, USB-A (x4), and a 3.5mm headset jack.
Included in the kit:
· Cradle (for example, CRDET4X-1SNWS-01)
· Power Supply (for example, PWRBGA12V50W0WW
· DC Line Cord (CBL-DC- 388A2-01))
Country-specific grounded AC Line Cord sold separately.
Device Compatibility TC73 and TC78 Mobile Computers
ET40, ET45, ET40-HC, ET45-HC Tablets
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About This Guide
Table 1 Compatible Configurations (Continued)
Configuration
Description
CRD-ET5X-1SWS-01
Workstation Docking Cradle Kit with Standard Cup, HDMI, Ethernet, and multiple USB Ports.
Included in the kit:
· Cradle with Rugged I/O Adaptor (for example, CRD-ET5X-1SCOM2R)
· Cradle (for example, CRDET5X-1SCOM1)
· Power Supply (for example, PWRBGA12V50W0WW)
· DC Cable (for example, CBLDC-388A1-01)
Country-specific AC line cords are sold separately.
CRD-L10A-XVEHCOMS21-01
The L10 tablet comes with a Lithium-ion battery and a power supply.
Device Compatibility ET51 and ET56 Mobile Computers
L10 Tablets
NOTE: A Mobility DNA Enterprise license is required to use Zebra Workstation Connect on Zebra Professional-series devices.
Revision History
Changes to the original guide are listed below:
Revision
Date
Description
-08 Rev A
4/23
-07 Rev A
12/22
-06 Rev A
8/22
Feature updates in this version include: · Create Intent Shortcuts · Immersive Mode
Feature updates in this version include: · Open Shortcuts with Chrome · Secondary Lock Screen
Feature updates in this version include: · Shortcut Folder Grouping · Reset ZWC Configurations · Customization of Shortcut Icons
Zebra Workstation Connect Version 1.7
1.6
1.5
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About This Guide
Revision
Date
-05 Rev A
5/22
-04 Rev A
3/22
-03 Rev A
12/21
-02 Rev A
10/21
Description
· Ctrl + and Ctrl - to Zoom in or out while using Chrome
· Lock UI Feedback · Troubleshooting
Zebra Workstation Connect Version
Feature updates in this version
1.4
include:
· Kiosk Mode
· Disable Freeform Windows
· Expanded SIP behavior
· Application notifications
· ALT + Tab shortcut to cycle through certain foreground applications on the mobile device
Feature updates in this version
1.3
include:
· Alt + F4 keyboard shortcut support
· Application shortcut groups
· Copy screen capture to clipboard
Feature updates in this version
1.2
include:
· Relaunch and reset
· Keyboard commands
· Screen capture
· Creating a shortcut for a website or file
· Audio Path Routing best practices
Feature updates in this version
1.1
include:
· Advanced application permissions on the desktop home screen.
· Enable or disable the All Apps button on the desktop taskbar.
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About This Guide
Revision
Date
-01 Rev A
8/21
Description
· Enable or disable mobile device running applications icons on the desktop taskbar.
· Access to device settings from the taskbar status icons.
· Soft Input Panel (SIP) taskbar icon.
· Configuration of the external keyboard layout.
· DS9308 USB scanner support (ET56 Only)
Zebra Workstation Connect Version
Initial Release
1.0
Supported Peripherals
Peripherals supported by the Zebra Workstation Cradle include: · External touch and non-touch HDMI monitor. · USB-A Keyboard · USB-A Mouse · USB-A Headsets and Headphones · Zebra External Scanners (connected via USB-A):
· DS9308, DS9908, DS8108, DS4608, DS2208, DS2278, DS3678-SR, DS3608-SR, DS9308-SR, and MP7000 (scanning only for Zebra USB scanners).
NOTE: For ET5X tablets, headsets can be connected via the USB-C port on the tablet. USB-A headsets or headphones connected to the USB-A ports of the communication cradle are not supported.
Icon Conventions
The documentation set is designed to give the reader more visual clues. The following visual indicators are used throughout the documentation set.
NOTE: The text here indicates information that is supplemental for the user to know and that is not required to complete a task.
IMPORTANT: The text here indicates information that is important for the user to know.
CAUTION: If the precaution is not heeded, the user could receive a minor or moderate injury.
WARNING: If danger is not avoided, the user CAN be seriously injured or killed.
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About This Guide
DANGER: If danger is not avoided, the user WILL be seriously injured or killed.
Notational Conventions
The following conventions are used in this document: · Bold text is used to highlight the following:
· Dialog box, window, and screen names · Dropdown list and list box names · Checkbox and radio button names · Icons on a screen · Key names on a keypad · Button names on a screen · Bullets (·) indicate: · Action items · List of alternatives · Lists of required steps that are not necessarily sequential. · Sequential lists (for example, those that describe step-by-step procedures) appear as numbered lists.
Service Information
If you have a problem with your equipment, contact Zebra Global Customer Support for your region. Contact information is available at: zebra.com/support. When contacting support, please have the following information available: · Serial number of the unit · Model number or product name · Software type and version number Zebra responds to calls by email, telephone, or fax within the time limits set forth in support agreements. If your problem cannot be solved by Zebra Customer Support, you may need to return your equipment for servicing and will be given specific directions. Zebra is not responsible for any damages incurred during shipment if the approved shipping container is not used. Shipping the units improperly can possibly void the warranty. If you purchased your Zebra business product from a Zebra business partner, contact that business partner for support.
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Zebra Workstation Connect Features
Zebra Workstation Connect Features
Application Overview
Workstation Connect provides interface options on a desktop home screen presented on an external monitor that allows users to carry out various tasks, including creating shortcuts, changing the wallpaper of the desktop home screen, interacting with running applications, controlling audio output, and managing application notifications.
1
All Applications
2
Status Icons
3
Notification Icon
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Zebra Workstation Connect Features
Supported Keyboard Commands
Workstation Connect supports keyboard shortcuts when using an external keyboard to carry out specific tasks when enabled by the administrator configuration.
Table 2 Workstation Connect Supported Keyboard Shortcuts
Command
Action
Print Screen
Initiates screen capture of the secondary display contents only. A screen capture of the primary display contents can also be captured using a separate mechanism invoked from the device UI. Refer to the User Guide for additional information about the device being used with Workstation Connect.
Windows + L
Suspends the mobile device, causing both the primary and secondary displays to be shut off. When the device is active, it may or may not be locked depending on the lock settings configured by the administrator.
Ctrl + and Ctrl -
Zooms in or out while using Chrome.
Spacebar (twice)
Wakes up the device from suspend mode and automatically presents the lock screen to enter the PIN or password without touching the device, mouse, or monitor touch panel.
Esc
Acts as a Back button on the desktop screen for an
application in focus mode.
Launching Applications
When an application launches on the desktop home screen for the first time, it displays on an independent and resizable window.
The top icons on the right side of the window allow the user to view the application in full screen or close the application. Clicking/tapping and dragging any of the side or bottom edges of the application window resizes the window.
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Zebra Workstation Connect Features
If you are viewing the application using Chrome, the three dots on the top right side of the browser window open a menu that presents the Desktop Site option. This option displays the web page or web-based application with a desktop UI, causing Chrome to identify itself as a desktop client instead of a mobile client. As a result, the browser produces a different result only if the web page or web-based application defines additional page content or layout for mobile and desktop clients.
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Zebra Workstation Connect Features
Using the All Applications Button
The following displays on the external monitor when the mobile computer is docked in the Zebra Workstation Cradle. Users can view the taskbar at the bottom of the screen with the All Applications button on the left.
1
All Applications Button
The All Applications button allows the user to access all the available applications on the device for use on the external monitor. Once an application icon is clicked (a single mouse click or a single tap if using a touch monitor), the application launches on the desktop. An application icon appears on the taskbar to indicate that the application is running on the desktop home screen. If the administrator configures advanced application permissions, only applications that are permitted to launch on the desktop home screen display on the All Applications panel. Click or tap the All Applications button to dismiss the All Applications panel if it is currently displayed.
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Zebra Workstation Connect Features
When the administrator disables the All Applications button, the icon is disabled, as shown in the image below.
1
Disabled All Applications Button
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Zebra Workstation Connect Features
Creating Chrome Shortcuts
If Chrome is installed on the device, select the radio button to always open the website with Chrome as the currently active tab. If this option is not selected, close browser tabs not in use. NOTE: When adding a website address, provide the protocol specification in lowercase (for example, http:/ or https://). The website shortcut does not function properly if the protocol is provided in upper case.
NOTE: Shortcuts are saved in /enterprise/usr/zwc/ after they are exported.
Using Applications on the External Monitor
When an application runs on the desktop home screen, an associated icon is on the taskbar for that application. Any application running on the desktop is in one of three states at any given time: · Minimized (not showing) · Maximized (showing at maximum window size) · Restored (showing at selected size) Clicking the application icon on the taskbar toggles between showing (either maximized or restored, depending on its last state) and not showing. Clicking on an application icon that is currently showing minimizes the application. When the application is minimized, an additional click (or tap) on the taskbar icon of the same application is required to return the application to its prior window size on the desktop home screen.
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Zebra Workstation Connect Features
1
Desktop Applications
2
Mobile Applications
A vertical line separates desktop and mobile application icons on the taskbar. Desktop applications display on the left side of the line, and mobile applications are on the right side with a blue mobile badge on the application icon.
1
Blue Mobile Badge
A right-click using the mouse (or a tap and hold if using a touch monitor) on any taskbar icon brings up a menu for the corresponding application. The menu options can be used to relaunch and reset an application, move it to the mobile device screen or the external monitor, or close the application if the administrator has configured advanced application permissions. Only applications that are permitted to
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Zebra Workstation Connect Features
move between the mobile computer screen and the desktop home screen display this option as enabled on the home screen menu from the taskbar icon. If the administrator disables the user's ability to view mobile application icons on the desktop taskbar. In that case, these icons are not visible on the right side of the taskbar. This prevents the user from moving applications from the mobile device screen to the desktop home screen from the taskbar, closing an application running on the mobile device screen, and resetting the application window size on the mobile device screen.
Relaunching and Resetting Applications
To relaunch or reset an application, right-click on the application icon on the taskbar to access its context menu. When this option is selected, the currently running application closes and reopens in its default size and position. All application data left unsaved before selecting the Relaunch and Reset option is lost.
NOTE: If the administrator has disabled the ability to resize applications, each application window is opened in full screen and remains in that state until it is minimized or closed. Windows are not resizable if free-form window functionality is disabled.
Lock Screen Notification
When the device is docked and locked, the external monitor displays a message on the lock screen directing the user to unlock the device.
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Zebra Workstation Connect Features
Depending on the administrator configuration, you might be prompted to enter a pin or password to unlock the device.
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Zebra Workstation Connect Features
Application Notifications
When an application running on the desktop generates a notification, a solid red dot displays on top of the taskbar icon for the application.
Using Immersive Mode
Depending on the managed configuration, Immersive Mode displays specific applications in full screen and hides certain UI elements as configured by the administrator. While in Immersive Mode, the ALT+F4 keyboard shortcut closes the focused application, and the taskbar becomes visible. NOTE: All applications do not support immersive Mode, and some applications enter and exit Immersive Mode differently. To use Immersive Mode, open an application and observe the window resize options.
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Zebra Workstation Connect Features
Click or tap the expand option to use the application in Immersive Mode.
Kiosk Behavior
For use cases that necessitate Workstation Connect operating as a kiosk that runs a non-transactional application, such as a loyalty reward program, specific application components can be disabled to meet this requirement. In this state, UI elements such as freeform windows, application shortcuts, or toolbar
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Zebra Workstation Connect Features
icons are disabled to allow a steady-state application or sleep screen to run without interaction with the desktop experience.
NOTE: The PrintScreen keyboard shortcut can capture a screenshot; however, no toast notification displays.
NOTE: When applications run with this specific behavior, users can still bring up the contextual menu by right-clicking the desktop shortcuts or the applications running on the taskbar. For additional information, refer to the Workstation Connect Administrator's Guide.
Using the Navigation Buttons
The Back and Home navigation buttons are located on the left side of the taskbar. The Home button brings the desktop home screen to the foreground, which minimizes all applications currently running on the desktop that are not minimized. Click the icon on the taskbar to restore the application to its previous state. Relaunching an application running in a minimized state on the desktop also restores the application. The behavior of the Back button is specific to the application in use, located on the title bar of an application running on the desktop. It behaves similarly to the taskbar Back button and the escape shortcut key. For additional information on the contextual behavior of the Back button, refer to /techdocs.zebra.com/zwc/ usage/.
1
Back
2
Home
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Zebra Workstation Connect Features
Using the Desktop Home Screen Menu
NOTE: The settings on your screen may have been set by the administrator. Depending on the configuration, you may not have the option to change the settings. If you do have the ability to configure settings, they remain in place if the administrator has not set any a configuration. Right-clicking anywhere on the desktop home screen (or a long press if using a mobile computer) presents a home screen menu that allows: · Adding an application, website, file, or intent shortcut to the home screen for quick access. · Exporting all shortcuts. · Removing all shortcuts. · Sorting shortcuts by alphabetical order or by the date the shortcut was added. · Setting or modifying the wallpaper. · Configuring Display Settings. · Suspending and locking the device.
Adding a Shortcut for an Application, Website, or File
Workstation Connect allows users to add a shortcut for an application, website, or file using the home screen menu.
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Zebra Workstation Connect Features
1. To add a shortcut to the desktop, select Add a shortcut from the home screen menu, select the application to be added to the desktop.
2. Once an application is selected, a shortcut displays on the desktop home screen. If the administrator has configured advanced application permissions, only applications permitted to become shortcuts by the administrator are displayed as candidates.
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Zebra Workstation Connect Features
3. Click Browse File and navigate to a file to create a shortcut. When adding a shortcut to a media file, the media file must be physically located at any of the following paths. · Internal SD card - any location (storage/emulated/0 root, documents, download, pictures, DCIM) · /enterprise/usr · data/tmp/public To add a shortcut to a non-media file, the non-media file should be physically located at any of the following paths: · /enterprise/usr · data/tmp/public
To create a new shortcut for a website, enter its address and shortcut name in the associated form fields. Next, a web shortcut opens in the current default browser. Depending on how many browsers are installed on the device, Workstation Connect presents the following options: · If only one browser is present, the web shortcut opens in that browser. · If multiple browsers are installed, and one is set to be the default, the web shortcut opens in the default
browser. · If multiple browsers are installed, and none are set to be the default, the device user is prompted to
choose the browser to open the web shortcut.
Creating Chrome Shortcuts
If Chrome is installed on the device, select the radio button to always open the website with Chrome as the currently active tab. If this option is not selected, close browser tabs not in use.
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Zebra Workstation Connect Features
NOTE: When adding a website address, provide the protocol specification in lowercase (for example, http:/ or https://). The website shortcut does not function properly if the protocol is provided in upper case.
NOTE: Shortcuts are saved in /enterprise/usr/zwc/ after they are exported.
Creating Intent Shortcuts
. Intents allow administrators to employ actions supported by Android that enable intra-and inter-application communications. Intents are used to play media, take screenshots, call, or email. Create an intent shortcut icon on the desktop that can be deployed similarly to an application shortcut.to directly deploy an action. Create an Intent shortcut by selecting Create a Shortcut from the context menu.
27
Zebra Workstation Connect Features
Next, provide an Intent Descriptor, a Shortcut Name, and select a shortcut image by clicking Browse Image.
Once the form fields are complete, click Add Shortcut and observe the new intent shortcut on the desktop home screen.
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Zebra Workstation Connect Features
NOTE: It is recommended to validate the intent address while creating the intent shortcut by using the Feedback Channel and observing the results of pushing a new configuration with the intent shortcut.
Customizing Shortcuts
Zebra Workstation Connect allows users to assign an image file as the shortcut icon for a specific application. NOTE: Images must be less than or equal to 512 x 512 pixels. Supported file formats include jpg, png, and webp. If the selected image file does not meet the criteria above, the custom image does not set as the shortcut icon.
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Zebra Workstation Connect Features
1. To create a custom icon, select the shortcut type and application. 2. Click the Browse Image button to launch the file explorer.
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Zebra Workstation Connect Features
3. Navigate to the image file to be utilized as the shortcut icon.
4. Click Add Shortcut and observe the new icon shortcut on the desktop home screen.
Creating Shortcut Groups
Create a group of application shortcuts by selecting an existing shortcut icon and dragging the icon onto another application shortcut icon to create a folder. When creating folders, consider creating shortcut
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Zebra Workstation Connect Features
groups based on a common use case, such as productivity tools or communication applications. Shortcuts cannot be dragged from a group onto another icon to create a new group, and multiple shortcuts cannot be selected and dragged simultaneously to create a new group. The shortcut group is not visible if the administrator disables shortcuts within a group. If only some of the applications are disabled, the folder is visible, but the user cannot see the applications that are disabled.
NOTE: The device operator cannot drag a shortcut from a group onto another icon to create a new group.
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Zebra Workstation Connect Features
Next, name the shortcut group.
NOTE: Sub-groups (groups within groups) are not supported. Application shortcuts are accessed from inside the Group Window. To dissolve a group, drag the shortcuts out of the folder and onto the desktop until only one application is in the folder. In this case, the folder is dismissed automatically because the minimum number of shortcuts inside a folder is two if the administrator disables no hidden applications. The icons can then be deleted individually from the desktop if necessary. The shortcut group dissolves when the second to last application shortcut is removed from the sub-group. Both shortcuts move to the desktop based on the order specified in the administrator configuration. If the user drags a shortcut onto the desktop where that same icon is already present, two shortcut icons display on the desktop. When one or more application shortcuts in a group are disabled, the icons for the disabled applications are not shown. The group is visible because it exists and is non-empty, although it appears empty or has only one visible icon.
Moving Shortcuts Between Groups
Zebra Workstation Connect allows users to drag a shortcut directly from one folder to another by clicking on a shortcut group. Drag the shortcut from the open window to any group in the dialog box window. NOTE: The view of the application shortcuts becomes scrollable when there are more than ten applications in a shortcut group.
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Zebra Workstation Connect Features
Exporting All Shortcuts
To define the same set of shortcuts across multiple devices, export the defined set of shortcuts. The exported set of shortcuts can then be deployed across multiple devices. The same process is used to define and export multiple groups of shortcuts, such as to define different sets of shortcuts on various collections of devices. However, only one set of exported shortcuts can be deployed to a device at any given time since deploying an exported set of shortcuts to a device replaces the shortcuts previously defined on that device. Select Export All Shortcuts from the desktop home screen menu to download a .csv file of the names of the shortcuts currently defined on the home screen. NOTE: Shortcuts are saved in /enterprise/usr/zwc/.
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Zebra Workstation Connect Features
Removing Shortcuts
Select Remove All Shortcuts from the desktop home screen menu to remove all currently defined shortcuts from the desktop home screen.
When the administrator disables all shortcuts, there are no shortcuts on the desktop home screen. 35
Zebra Workstation Connect Features
Configuring Display Settings
Configure the Monitor Resolution and Content Size by right-clicking on the desktop home screen to access the context menu. 1. Select Display Settings from the context menu.
36
Zebra Workstation Connect Features
2. On the Display Settings screen, use the sliders to alter the resolution on the external monitor or content size. a. Moving the top Monitor Resolution slider changes the total number of pixels displayed on the secondary monitor. Changing the size of the content is based on the number of pixels and the physical space in which they are displayed. b. c. Moving the bottom Content Size slider impacts the number of pixels used when rendering certain content drawn using a variable number of pixels.
NOTE: While the resolution and content can be changed during an individual session, this setting can revert to the administrator-configured settings upon docking or undocking the device. When configuring Display Settings it is helpful to adjust the bottom slider first and observe the content size to determine its readability. Next, adjust the top slider, confirm the change, and finalize the bottom slider settings.
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Zebra Workstation Connect Features
Changing the Wallpaper
To change the home screen wallpaper, select Set Wallpaper from the desktop home screen menu and navigate to the image gallery or any image folder available on the device. This action does not impact the home screen of the mobile device.
Suspend and Lock the Device
When Suspend and lock the device is selected from the desktop home screen menu, the mobile device enters suspend mode. In suspend mode, both the device and the desktop screen on the external monitor are off. Press the spacebar twice to wake the device and enter the PIN or password (if applicable) to use the mobile computer.
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Zebra Workstation Connect Features
NOTE: Depending on the lock screen configuration, the unlocking action required to wake the device from a suspended state differs. Possible settings are PIN, password, or disabled (no security).
Docking and Undocking Behavior
When docking a device into the Zebra Workstation Cradle, application behavior depends upon the configuration deployed by the administrator. This behavior is observable when the administrator configures running mobile applications to display on the taskbar. In the section below, all the applications shown on the taskbar ran on the device before docking. This behavior can be overridden by re-configuring the settings using Administrator Managed Configurations.
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Zebra Workstation Connect Features
The default behavior of applications while undocking is that an application running on the desktop of the external monitor transitions to the mobile device and runs in the background. This behavior is overridden by re-configuring the settings using Administrator Managed Configurations. In the figure below, the Chrome application transitions from the desktop home screen to the mobile device screen and runs in the background when the device is undocked. Applications running in the background on the mobile device can be viewed and restored from the Recents Panel on the mobile device.
40
Zebra Workstation Connect Features
Using the Notification Panel
The notification icon is located on the far right of the taskbar and displays a red notification badge on the icon if there are any active notifications.
1
Notification Icon
The notification panel displays all active notifications for mobile and desktop applications. Open a specific
notification by clicking on the notification to expand the panel or click the Dismiss button to remove the notification from the panel.
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Zebra Workstation Connect Features
1
Notification Panel
NOTE: If the administrator configures advanced application permissions, only applications permitted to launch from the notification panel are opened when the notification is clicked a
second time after the notification is expanded.
Using Status Icons
Status icons are displayed on the right section of the taskbar and provide additional information when the user hovers over an icon. When a user hovers over a specific status icon, its status displays as hover text. When the user clicks on a specific status icon, its corresponding settings fragment displays.
The default icons are:
· Battery - displays the device battery life and statistics, including the last full charge on its associated settings fragment.
· Wi-Fi - displays the current networks available to the device on its associated settings fragment.
· Bluetooth - displays its connection state, the number of currently connected devices, and allows users to pair a new device-associated settings fragment.
· Volume Control - displays media volume, media output, call volume, and notification volume associated settings fragment.
· Soft Input Panel (SIP) - enabled when a user clicks into a form field without a keyboard connected to the docking station.
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Zebra Workstation Connect Features
NOTE: Settings icons do not display on the taskbar when the administrator disables them. 43
Zebra Workstation Connect Features
Battery Status Settings
When the battery icon is clicked or tapped, the battery settings fragment displays on the desktop home screen. Users can view the current charge state and the last time the battery was fully charged.
NOTE: If the administrator has configured advanced application permissions to restrict access to the settings fragment from the taskbar icons, the battery settings fragment does not display if a user clicks or taps the battery icon.
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Zebra Workstation Connect Features
Wi-Fi Settings
View the currently available connections and Wi-Fi preferences for the device by accessing the Wi-Fi settings. The Wi-Fi settings fragment displays on the desktop home screen when the Wi-Fi icon is clicked or tapped.
NOTE: If the administrator has configured advanced application permissions and restricted access to the settings fragment from the taskbar icons, the Wi-Fi settings fragment does not display if a user clicks on the Wi-Fi icon.
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Zebra Workstation Connect Features
Bluetooth Settings
When the Bluetooth icon is clicked or tapped, the Bluetooth settings fragment displays on the desktop home screen. Users can pair with a new device or view the current connection preferences for the device.
NOTE: If the administrator has configured advanced application permissions and restricted access to the settings fragment from the taskbar icons, the Bluetooth settings fragment does not display when a user clicks on the Bluetooth icon.
Using the Audio Settings Icon
The audio control panel is located on the left side of the status icon area. When the audio settings icon is clicked or tapped, the following options are available: · Control the sliders to adjust the current volume of all available audio streams. · Display the audio output path currently selected for media streams. · Display all of the alternative audio output paths available for media streams. · Select a new audio output path to replace the current path selected for media steam. · Done dismisses the volume control menu. · See more accesses Sound and Vibration in Settings.
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Zebra Workstation Connect Features
1
Audio Settings
Best Available Audio Output Paths
Suppose there are specific audio paths that the administrator does not intend to use. In that case, configure the best audio path to ensure that specific paths are unavailable to the user. Selecting a specific audio path can reduce frustration for users that might have to override an incorrect choice over and over.
The user can change the audio path from the Desktop Audio Panel. However, the user's choice may be overridden upon a dock or undock event, depending upon the administrator's configuration.
NOTE: Preventing an audio path from being chosen as optimal does not restrict the user from overriding that path. Instead, it prevents the system from selecting it automatically.
NOTE: Each time the set of audio devices changes (including docking and undocking), the best path routing recalibrates and overrides any previous setting implemented by the user.
Android has a specific methodology for best path routing that is automatically applied if the administrator does not change the default configuration.
1. Cradle/Dock (USB is unavailable upon docking the device)
a) Headset
b) Headphones/speaker
2. Mobile Device Analog (3.5mm - treaded as a USB headset)
a) Headset
b) Headphones
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Zebra Workstation Connect Features
3. Bluetooth Connected Device a) Headset b) Headphones/speaker
4. Monitor (HDMI is unavailable upon docking) a) Headphones/speaker (USB or 3.5mm) b) Integrated Speaker
5. Mobile Device Headset (Unavailable upon docking) a) Integrated Microphone b) Integrated Speaker
6. Mobile Device Speakerphone
Soft Input Panel Hover Text
When a user hovers over the SIP icon, hover text is visible that informs the user that the specified SIP settings are available. NOTE: . The user can also select a new SIP. However, the SIP configuration resets to the default upon a dock/undock event.
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Zebra Workstation Connect Features
Screen Capture
When enabled by the administrator, press the print screen button on the external keyboard or click the Screen Capture on the status tray of the desktop home screen to initiate a screen capture of the content being displayed on the external monitor.
When the screen capture is in progress, the screen capture button is disabled.
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Zebra Workstation Connect Features
A toast notification displays when a screen is successfully captured.
After capturing the screen, copy the image to the clipboard by clicking the Copy to Clipboard toast notification. This screenshot can then be pasted into any mobile or desktop application that supports pasting from the clipboard, such as an email or document. NOTE: Screenshots are saved in Folders > Screenshots and automatically named with timestamp and location.
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Zebra Workstation Connect Features
Screen Dimming
Administrators can configure whether the mobile device screen is dimmed upon docking. This setting is helpful to protect potentially sensitive data from being displayed on the device screen when work is being done exclusively on the external monitor. Users can wake up the device from the dim by pressing the power button on the device. Upon waking up the device from dim, remains in this state until the device is undocked and docked again.
Resetting Configurations
Zebra Workstation Connect provides an option to reset the managed configuration shall be disabled by default. Zebra Workstation Connect supports configuration by an administrator to enable the UI option to reset the managed configurations. This feature provides a way for the administrator can demo different configurations and clear them before setting a final configuration to deploy to a device ecosystem. NOTE: By default, the Reset to Out-of-Box State UI option is disabled and hidden from the user. To reset the configuration of Zebra Workstation Connect, right-click the menu on the all applications button and select Reset to Out-of-Box State.
NOTE: After selecting the reset option, undock and dock the device to apply the default configuration to Zebra Workstation Connect. NOTE: The ability to Reset to Out-of-Box State is disabled for most users. When enabled, this feature is helpful to clear out prior configurations when developing, testing, or troubleshooting configurations. Resetting the configuration enables the following settings:
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Zebra Workstation Connect Features
Table 3 Default Configurations Setting
Resolution Density Orientation Freeform Windows
1920 x 1080 160 dpi Landscape Enabled
Value
NOTE: GMS-restricted applications remain disabled after a reset is performed.
NOTE: Applications that are disabled using MXMF/StageNow remain disabled after a reset is performed.
NOTE: Existing notifications remain visible after a reset is performed.
Version Support
A device-initiated feature incompatible with the Zebra Workstation Connect version that you are using might still present the UI. If you attempt to use a feature that is present in the UI but not supported in the version of the application that you are using, a dialog box displays informing you that your version of Workstation Connect does not support the feature you are trying to use.
Using Remote Control and Screen Share
Workstation Connect supports Remote Control and Screen Sharing to determine which screen is used to view standard collaboration tools. This feature is helpful for use cases where the user seeks to share information on the external monitor with a colleague or customer. Some Remote Control and collaboration tools may offer an integrated facility to select which screen to view or control or even the ability to view/ control both screens simultaneously.
NOTE: Currently, Remote Control does not support right-clicking. To achieve right-click behavior while using Remote Control, use a long click on the desktop home screen to access context menus.
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Troubleshooting
Troubleshooting
This section describes potential issues that could arise while using Zebra Workstation Connect and solutions that could correct the problem, such as undocking and docking the device or performing a reboot.
Table 4 Troubleshooting
Source
Problem
Device (Workstation Cradle with Mobile Computer or Tablet)
External Monitor not detected.
The display does not change orientation quickly.
Cause The device is powered off when placed in the cradle and then turns on. It takes a little time for the device to recognize the monitor. Device not detecting the monitor.
Peripheral not detected. Bad cable connection.
External Monitor
The external Monitor does not power on.
Bad cable connection.
Solution Remove the device from the cradle and reinsert it. The device will then detect the monitor. Wait for the screen to re-orientate.
Remove the device from the cradle and reinsert it. Remove the cable and re-connect. Check the cable connection to the power source or from the Workstation Cradle (HDMI).
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