IBM Power Expert Care for IBM Power E1050 Server
Announcement LG22-0082, dated July 12, 2022
IBM Latin America Hardware Announcement
At a Glance
IBM Power Expert Care is a service approach integrating and prepackaging hardware and software support services into a tiered model. It now extends to the IBM Power E1050 technology-based server, offering a standardized and simplified support acquisition process.
Two service tier levels are available: Advanced and Premium. Each tier offers a group of selected hardware and software services, allowing clients to choose the tier that best fits their needs.
IBM Hardware Maintenance Services - Committed Maintenance
Committed maintenance enables hardware maintenance services as optional add-ons to Power Expert Care Advanced or Premium for the Power E1050. It helps reduce downtime costs by providing a committed timeframe for call back, onsite arrival, or repair. It also helps reduce revenue loss, repair costs, and loss of consumer confidence and shareholder trust by ensuring products are well-protected.
Overview
To easily procure critical services for maintaining systems and devices, Power Expert Care service tiers provide access to IT services that streamline procurement and contracting processes. Clients can select their chosen tier during the product purchase transaction.
Two Tiers of Power Expert Care:
Power Expert Care Advanced
Hardware maintenance support includes 24x7 coverage and same-day onsite repair.
- SWMA coverage is a prerequisite and must align with the selected years for the Power Expert Care Advanced tier.
- Predictive support, using Call Home Connect Cloud, is available for 24x7 coverage and response from remote technical support specialists.
Power Expert Care Premium
Hardware maintenance support includes 24x7 coverage and same-day onsite repair.
- SWMA coverage is a prerequisite and must align with the selected years for the Power Expert Care Premium tier.
- Predictive support, using Call Home Connect Cloud, is available for 24x7 coverage and response from remote technical support specialists.
- Enhanced response time is available: 30-minute response time for severity one and severity two problems.
- Access to Technical Account Manager: IBM provides a Technical Account Manager as a key interface for in-scope software, offering partnership, consultancy, and direct engagement on high-priority support cases.
- Code Load capability: Code Load allows system firmware and Hardware Management Console (HMC) updates for your Power10 system.
Key Requirements
- SWMA coverage is a prerequisite and must align with the selected years for either the Power Expert Care Advanced tier or the Power Expert Care Premium tier.
Planned Availability Date
- July 22, 2022
- September 2, 2022, in Brazil and Mexico only
Availability within a country is subject to local legal requirements.
Statement of General Direction
IBM intends to provide Remote Control Load (RCL) capability in 4Q, 2022.
- RCL will enable clients to remotely upgrade code on their entitled Power products. It is an efficient and secure code delivery method, performable only on Hardware Management Console (HMC)-managed systems.
- Experienced IBM technical staff will oversee the RCL process end-to-end, eliminating the need for onsite service support representatives.
- RCL is available to IBM Power Expert Care Premium clients.
Statements by IBM regarding plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information on potential future products outlines general product direction and should not be relied upon for purchasing decisions. This information is not a commitment, promise, or legal obligation to deliver material, code, or functionality. Future product information may not be incorporated into any contract. Development, release, and timing of future features or functionality remain at IBM's sole discretion.
Product Number
The following are newly announced features on the specific models of the IBM Power 9043 machine type:
New Features (IBM Power 9043)
| Description | Machine Type | Model Number | Feature Number |
|---|---|---|---|
| 3 YEAR, IBM POWER EXPERT CARE ADVANCED, 72HR COMMITTED FIX | 9043 | MRX | EX33 |
| 4 YEAR, IBM POWER EXPERT CARE ADVANCED, 72HR COMMITTED FIX | 9043 | MRX | EX34 |
| 5 YEAR, IBM POWER EXPERT CARE ADVANCED, 72HR COMMITTED FIX | 9043 | MRX | EX35 |
| 3 YEAR, IBM POWER EXPERT CARE PREMIUM, 72HR COMMITTED FIX | 9043 | MRX | EX53 |
| 4 YEAR, IBM POWER EXPERT CARE PREMIUM, 72HR COMMITTED FIX | 9043 | MRX | EX54 |
| 5 YEAR, IBM POWER EXPERT CARE PREMIUM, 72HR COMMITTED FIX | 9043 | MRX | EX55 |
| 3 YEAR, ADVANCED EXPERT CARE | 9043 | MRX | EXA3 |
| 4 YEAR, ADVANCED EXPERT CARE | 9043 | MRX | EXA4 |
| 5 YEAR, ADVANCED EXPERT CARE | 9043 | MRX | EXA5 |
| 3 YEAR, PREMIUM EXPERT CARE | 9043 | MRX | EXP3 |
| 4 YEAR, PREMIUM EXPERT CARE | 9043 | MRX | EXP4 |
| 5 YEAR, PREMIUM EXPERT CARE | 9043 | MRX | EXP5 |
The following are newly announced features on the specific models of the IBM Power 9043 and 9080 machine type:
New Features (IBM Power 9043 and 9080)
| Description | Machine Type | Model Number | Feature Number |
|---|---|---|---|
| Expert Care Indicator | 9043 | MRX | ALH0 |
| Expert Care Indicator | 9080 | HEX | ALH0 |
Publications
No publications are shipped with the announced products.
To access the IBM Publications Center Portal, go to the IBM Publications Center website.
The Publications Center is a worldwide central repository for IBM product publications and marketing material, featuring a catalog of 70,000 items. Extensive search facilities are provided, and a large number of publications are available online in various file formats for download.
National Language Support
Not applicable
Services
IBM Systems Lab Services
Systems Lab Services offers infrastructure services to help build hybrid cloud and enterprise IT solutions. From servers to storage systems and software, they help deploy the building blocks of next-generation IT infrastructure to empower client businesses. Consultants offer deep technical expertise, valuable tools, and successful methodologies for online or onsite services, helping clients solve business challenges, gain new skills, and apply best practices.
Systems Lab Services provides a wide range of infrastructure services for IBM Power servers, IBM Storage systems, IBM Z®, and IBM LinuxONE. They have a global presence and can deploy experienced consultants online or onsite worldwide.
For assistance, contact Systems Lab Services at ibmsls@us.ibm.com.
To learn more, see the IBM Systems Lab Services website.
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For additional information, see the IBM Consulting website.
IBM Technology Support Services (TSS)
TSS provides preventive maintenance, onsite and remote support, and actionable insights into critical business applications and IT systems. They support over 240 open-source packages to speed developer innovation and leverage powerful IBM analytics and AI-enabled tools to help client teams manage IT problems proactively.
TSS offers extensive IT maintenance and support services covering various client environments, including products from IBM and OEMs. They cover servers, storage, network, appliances, and software to ensure high availability across data centers and hybrid cloud environments.
For details on available services, see the Technology support for hybrid cloud environments website.
IBM Expert Labs
Expert Labs help clients accelerate projects and optimize value through deep technical skills and knowledge. With over 20 years of industry experience, specialists overcome challenges to deliver immediate business results. Their close alignment with IBM product development provides strategic advantage, offering early access to new products, features, and roadmaps. This connection enables them to deliver 'First of a Kind' implementations for unique needs or business expansion with a flexible approach.
For additional information, see the IBM Expert Labs website.
IBM Security® Expert Labs
Security Expert Labs provide consultative expertise on IBM Security software solutions, helping clients and partners modernize security for applications, data, and workforces. Their portfolio includes consulting and learning services, offering project-based and premier support subscriptions.
These services assist clients in deploying and integrating IBM Security software, extending team resources, and accelerating hybrid cloud solutions, including zero trust strategies. Remote and on-premises software deployment assistance is available for IBM Cloud Pak® for Security, IBM Security QRadar®/QRoC, IBM Security SOAR/Resilient®, IBM i2®, IBM Security Verify, IBM Security Guardium®, and IBM Security MaaS360®.
For more information, contact Security Expert Labs at sel@us.ibm.com.
For additional information, see the IBM Security Expert Labs website.
IBM Support
For installation and technical support information, see the IBM Support Portal.
IBM Client Engineering for Systems
Client Engineering for Systems is a framework for accelerating digital transformation, helping generate innovative ideas and equipping teams with practices, technologies, and expertise to turn ideas into business value quickly. It focuses on pain points, empowers teams to take manageable risks, adopt leading technologies, speed up solution development, and measure value. Experts and services address use cases including business transformation, hybrid cloud, analytics and AI, infrastructure systems, and security. Contact Client Engineering at sysgarage@ibm.com.
Technical Information
Specified Operating Environment
Hardware Requirements
IBM Power E1050
Planning Information
Cable Orders
Not applicable
Security, Auditability, and Control
The client is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
Terms and Conditions
Not applicable
Prices
For all local charges, contact your IBM representative.
Regional Availability
Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, and Peru
Trademarks
IBM Consulting is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, Power, POWER, IBM Z, IBM Research, IBM Watson, IBM Security, IBM Cloud Pak, QRadar, Resilient, i2, Guardium and MaaS360 are registered trademarks of IBM Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
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