Acer Connect X6E 5G CPE User Guide

This document provides a comprehensive user guide for the Acer Connect X6E 5G CPE, a Wi-Fi 6E Tri-band wireless router.

1. Overview

The Acer Connect X6E is a Wi-Fi 6E Tri-band (2.4GHz + 5GHz/6GHz) AXE5400 dual WAN mode wireless router. It features intensive functionalities and a simple 1-2-3 setup wizard. It supports 5G SIM card or Ethernet WAN for internet access and includes embedded Home Network Security protection. Live updates ensure the network is immune from malware and vulnerability threats. The Automatic Channel Selection (ACS) dynamically chooses the most suitable channel for the X6E when interference is detected from nearby 5GHz SSIDs. The device also has a built-in NFC feature for easy connection with NFC-enabled phones. Port forwarding profiles for popular game consoles like PS5 and Xbox are available for enhanced gameplay.

2. Installation and Setup

2.1 Plug in the AC adapter.

Connect the AC adapter to the Acer Connect X6E and plug it into an outlet.

2.2 Insert 5G SIM into the SIM slot

Insert the 5G SIM card into the SIM card slot located at the bottom of the Acer Connect X6E.

2.3 Plug-in Internet cable and power ON the device

Connect an Ethernet cable to the 'INTERNET' port and power on the device.

2.4 Connect to Acer Connect X6E WiFi

Connect your device to the Acer Connect X6E WiFi network. The default SSID is typically 'X6E-XXXX'.

2.5 Setup the router via browser

• Ensure your laptop's wireless function is enabled.
• Check the device's bottom label for the default SSID (X6E-XXXX) and password, then connect.
• Open a web browser on your laptop or desktop and enter the device web admin URL: http://acer-connect.com or the IP address: http://192.168.76.1
• The device will redirect to a quick setup wizard. Follow the 1-2-3 steps to configure internet access.

Note: The admin login password requires modification during the first-time setup wizard. Create a strong password and keep it secure. The router web admin portal locks after five consecutive incorrect attempts, requiring a power cycle to unlock. The SSID WiFi password cannot be the same as the admin login password.

Front and Back View of the Router

Front View: Features indicators for WPS, 5G/4G/3G, Wi-Fi, and Power.

Back View: Features ports for Phone, WAN/LAN, LAN, and DC 12V.

3. Initial Configuration

Log in to the Acer Connect X6E Web Portal using the current Admin password. The portal URL is http://acer-connect.com or IP: http://192.168.76.1. You can select the Web UI language from a drop-down menu.

For the admin password, refer to the label on the bottom of the device.

The router will guide you through setting up internet access and basic network settings.

4. Dashboard

After logging in, the Acer Connect X6E dashboard displays key information:

• Connection Status: Shows the current internet connection status.
• WAN Status: Displays primary and secondary WAN connectivity, download/upload speed, and WAN IP. The Acer Connect X6E supports dual WAN mode: Primary WAN for Ethernet, Secondary WAN for 5G SIM.
• WiFi Status: Shows the number of wireless client devices connected to 2.4GHz, 5GHz, and 6GHz bands of host and guest WiFi, along with the ON/OFF status of each band.
• LAN Status: Indicates the status of LAN ports. The Acer Connect X6E has two LAN ports and one RJ-11 phone port. LAN 1 is the default WAN port.
• Clients: An icon indicates the number of connected devices. Clicking it shows a table with device name, IP address, MAC address, connection mode (Ethernet or WiFi), and duration. Devices can be blocked via a 'block' button.
• Network Traffic: Displays real-time connectivity speed of WAN & 5G. Includes a Speed Test feature powered by Ookla. It also shows 5G data usage.
• 5G Data Usage: Tracks used and available data for the 5G SIM.
• Network Speed Test: Powered by Ookla, tests WAN connectivity speed, showing download/upload speed, ping rate, and jitter.

5. Quick Setup

The quick setup tab allows selection between 5G WAN and Ethernet WAN as the primary internet source.

5.1 5G WAN Internet source

To set up the router with a 5G SIM card:

1. Connect the power supply to the Acer Connect X6E.
2. Insert the SIM card into the SIM card slot at the bottom.

Next, select the network mode from options like Auto (5G SA/NSA/4G), Auto (5G NSA/4G), 5G SA only, or 4G only. Connection mode defaults to 'Auto'. Data roaming can be enabled or disabled. Then, configure WiFi parameters for 2.4/5/6GHz bands.

You can enable/disable WiFi frequency bands and edit SSIDs and passwords. The device supports WiFi 2.4G/5G/6GHz bands, with two bands activatable simultaneously (2.4GHz + 5GHz or 2.4GHz + 6GHz).

5.2 Ethernet WAN Internet source

To set up the router with Ethernet connectivity:

1. Connect the power supply to the X6E router.
2. Plug one end of an RJ-45 cable into your DSL or cable modem and the other end into the Acer Connect X6E's WAN port.
3. Connect your device to the Acer Connect X6E via WiFi or LAN cable.

Configure Ethernet WAN connection mode to DHCP, static IP, or PPPoE by selecting from the dropdown list.

6. 5G Network

6.1 5G Network Status

This tab displays key information about 5G NR/4G LTE networks, including SIM status, connection status, phone number, network name, network type, RSRP, RSSI, Band, Cell ID, configuration name, IPv4 address, and IPv6 address.

6.2 Network Connection

Configure the connection mode to auto or manual and enable/disable data roaming.

6.3 Connection Configuration Mgmt.

Set up new APN profiles or edit/delete existing ones. The maximum number of configurations is 15.

6.4 Network Mode

Network search mode defaults to 'Auto'. Select from options like Auto (5G SA/NSA/4G), Auto (5G NSA/4G), 5G SA only, or 4G only.

6.5 Data Usage

View current and total monthly internet traffic statistics. Data is calculated by the system and may differ from the network operator's statistics. Set the start date, data limitation, and data warning for monthly usage. View data usage from time to time, cumulative download/upload, and total data usage graphically.

6.6 SIM Pin Management

Manage SIM PIN for access control. Entering an incorrect PIN 3 times locks the SIM card, which can be unlocked with a PUK code. Incorrect PUK entry 10 times permanently locks the card. Contact your service provider if PIN/PUK is lost or forgotten.

6.7 SMS Inbox

View incoming texts. The inbox can store up to 100 SMS messages.

7. WAN

7.1 WAN Status

Provides information on WAN connectivity status, including duration, MAC address, connection mode (DHCP, static IP, PPPoE), IPv4 & IPv6 addresses, subnet mask, default gateway, and primary/secondary DNS servers.

7.2 WAN Setting

Configure Ethernet WAN connection mode to DHCP, Static IP, PPPoE, or switch the WAN port to LAN. Select preferred WAN settings from the dropdown menu.

7.3 Dual WAN Setting

The Acer Connect X6E supports wireless 5GNR and Ethernet WAN. Users can select primary and secondary WAN and choose dual WAN mode as failover or load balance. Changes to dual WAN mode may affect network connection, potentially causing client devices to disconnect and reconnect.

7.4 DMZ

DMZ (Demilitarized Zone) exposes services to a larger network like the Internet. If external users cannot access LAN services, the DMZ function can designate a client as the DMZ host. The host IP address must be entered for external access. Clients in the DMZ are exposed to WAN traffic.

7.5 WAN Ping

Enabling this feature allows the WAN port to respond to ping requests from the Internet. For security, it is recommended to keep this feature OFF.

7.6 NAT pass-through

Allows Virtual Private Network (VPN) connections to pass through the router to the external network.

7.7 Firewall

Set up firewall rules to accept or drop network requests from the Internet. Add rules by clicking the (+) icon and specifying name, source/destination port, IP address, protocol, target, and status.

7.7 Port Forwarding

Allows external users to connect to Local Area Network (LAN) services using protocols like HTTP, FTP, and others. Add applications by clicking (+) and selecting a service. Common service profiles are available, showing name, port number, and protocol. Enter the LAN IP address and select ON/OFF status to activate. Game console profiles for Xbox, PlayStation 5, PlayStation 4, Nvidia GeForce Now, and Steam are included.

8. WiFi

8.1 WiFi Status

Displays key WiFi information, including WiFi SSID, SSID Broadcast, Security, Channel, Connected devices, Gateway address, and MAC address for 2.4GHz, 5GHz, & 6GHz bands.

8.2 Basic Settings

Configure WiFi SSID, enable/disable SSID broadcast, and set security parameters for 2.4GHz, 5GHz, & 6GHz bands. Supports WiFi 2.4G/5G/6GHz bands, with two bands activatable simultaneously (2.4GHz + 5GHz or 2.4GHz + 6GHz).

8.3 Advanced Settings

Set advanced WiFi parameters for 2.4GHz, 5GHz, & 6GHz bands. AP isolation creates a separate virtual network to prevent client communication and hacking. Bandwidth can be selected from 20MHz to 160MHz.

8.4 Country Code

Select the preferred country code from the dropdown list.

8.5 WiFi MAC filter

Block devices from accessing the Internet by adding them to the WiFi MAC filter. Up to 32 devices can be added by name and MAC address.

8.6 WPS

WPS (WiFi Protected Setup) allows easy device connection via WPS button or PIN code. Configure WPS settings for 2.4GHz and 5GHz bands using client's PIN or router's PIN, or by clicking 'Start WPS' and enabling WPS on the wireless device within two minutes. WPS is disabled if WiFi is set to WPA3, WPA, or TKIP mode, or if SSID broadcast is turned off.

8.7 Guest WiFi

Provides internet connection for guests while blocking access to local network devices. Guest WiFi password is set by default for all bands; changing it is recommended for security.

8.8 ACS (Automatic Channel Selection)

Optimizes channel assignment by selecting the best working channel dynamically. ACS is disabled if all three bands (2.4GHz, 5GHz, and 6GHz) are set to fixed channels or if none of the WiFi channels are set to auto.

8.9 NFC

For NFC-enabled phones (Android devices only), touch the phone to the Acer Connect X6E's NFC area to connect to WiFi without a password. NFC can be enabled or disabled, and the WiFi band can be selected.

9. LAN

LAN status

View LAN port status, including associated IP address, MAC address, and DHCP server. The Acer Connect X6E has two LAN ports and one RJ-11 telephone port.

LAN Setting

Set up LAN IP gateway address, enable/disable DHCP server, enter gateway address and subnet mask. DHCP provides IP addresses, default gateways, and other network parameters. Subnets 192.168.7.x (IPsec VPN), 192.168.8.x (Open VPN), and 192.168.10.x (Guest WiFi) are reserved.

10. IPv6

Configure IPv6 settings, supporting modes like DHCPv6, static IPv6, PPPoE, 464xlat, 6rd, and DS-Lite. The connection mode defaults to DHCPv6. Consult your Internet Service Provider for IPv6 LAN settings.

11. Home Network Security

11.1 Parental Control

Includes a URL controller to block unwanted websites on specific devices. Enter device list, name, MAC address, and URL. Note: URL controller manages website URLs or keywords; apps cannot be blocked. Clearing DNS cache may be required for blocked URLs to take effect.

12. SYSTEM

12.1 Login Password

Change the Acer Connect X6E login password. Enter the current password first, then the new password.

12.2 System Time

Synchronize device time with system time by enabling 'Automatically set time zone'. Enabling 'daylight savings time' automatically adjusts the time according to the time zone.

12.3 Languages

Select the Acer Connect X6E language from the available options.

12.4 Backup and Restore

Save device configuration by clicking 'Backup'. The configuration is saved to the 'Downloads' folder on Windows and macOS. Restore configuration by browsing for the file and clicking 'Restore'.

12.5 System Information

Displays key device information: Device name, IMEI, Serial number, Firmware version, and Web version.

12.6 Restart and Reset Default

Reboot the router by clicking 'Restart' or restore factory default settings by clicking 'Reset'.

12.7 Firmware Update

Check for firmware updates by clicking 'Check new'. Upgrade to the latest firmware by clicking 'Download' and then 'Update'. Do not power off the device during the update process.

12.8 System Log

View system logs of the last 100 activities. Save system logs using the 'Save log' button.

13. Troubleshooting

13.1 Quick Tips

To restart the device and network: Unplug the modem power, wait two minutes, then plug it back in.

13.2 Frequently Asked Questions (FAQs)

13.2.1 Forget wireless password?

• Connect to the X6E router via Ethernet cable LAN.
• Visit http://acer-connect.com and log in.
• Go to WiFi -> Basic settings/Retrieve or reset WiFi passwords.

13.2.2 Forget router's web portal admin password?

Reset the device by holding the reset key for over 10 seconds. Log in with the admin PWD from the device's bottom label. Note: The web admin locks after 5 incorrect attempts and requires a reboot. Remember to set up the internet connection and change the admin password after resetting.

13.2.3 Cannot log into router's web admin portal?

Check if the client-allocated IP and DNS server IPs share the same subnet and gateway. Clear browser cookies or use incognito mode.

13.2.4 Cannot surf the internet after configuration?

Check Internet status on the dashboard. If connected, go to WAN settings and manually configure DNS servers: Primary DNS 8.8.8.8, Secondary DNS 8.8.4.4. If the issue persists, restart the modem and router.

14. Regulatory Information

Important Safety Precaution

This section outlines safety precautions for using the device, complying with European safety standards. Protect the device from water/moisture and avoid contact with wet hands. Keep the device in a cool, well-ventilated area away from direct sunlight. Keep out of reach of children. Do not use the device in medical treatment areas where wireless use is prohibited. Avoid using the device while driving. RF signals may affect vehicle electronic systems; consult the vehicle manufacturer. Use the supplied charger; other chargers may cause malfunction or danger.

Cleaning and Maintenance

Do not use external heat sources to dry the device. Use a clean, soft, and dry cloth for cleaning.

Disposal Instructions

Recycle the electronic device responsibly. Visit www.acer-group.com/public/Sustainability for WEEE regulations information.

Ethernet Cable Line Safety

Disconnect Ethernet cables when not in use or before servicing. Avoid connecting the Ethernet cable during lightning or thunderstorms to prevent electric shock.

Medical Devices

Radio transmitting equipment may interfere with medical devices. Consult a physician or medical device manufacturer. Switch off the device in healthcare facilities as instructed. Maintain a minimum separation of 15.3 cm (6 inches) from pacemakers. Keep the device away from hearing aids if interference occurs.

Vehicles

RF signals may affect vehicle electronic systems. Consult the vehicle manufacturer for information. Only qualified personnel should service the device. Ensure wireless equipment is properly mounted and operating. Do not store flammable materials near the device. Be aware of airbag deployment areas.

Warning

Do not attempt to open the device. Small parts may present a choking hazard. Keep the device at least 15 cm from medical devices like pacemakers or hearing aids. Switch off the device near flammable liquids or in potentially explosive atmospheres.

Explosive Device Proximity Warning

Switch off the device in potentially explosive atmospheres and obey all signs and instructions. This includes areas like gas stations, chemical plants, or areas with blasting operations. Do not operate the wireless adapter near unshielded blasting caps or in explosive environments unless modified.

Wireless adapter regulatory information

For safety, turn off wireless devices under specific conditions. Follow special regulations and switch off the device if prohibited or if it causes interference or danger. The device meets RF exposure guidelines when used normally. A good network connection is required for data transmission.

Aircraft

FCC and FAA regulations may prohibit wireless device operation on aircraft due to potential interference with aircraft instruments. Ask airport staff before use. The wireless adapter emits radio frequency energy, but at a lower level than mobile phones. It operates within established safety guidelines. Use may be restricted in certain environments; seek authorization if unsure.

EU Regulatory Conformance

This product complies with EU regulations. For details, contact the local office or visit https://europa.eu/european-union/about-eu/countries_en. Maximum Permissible Exposure (MPE) is calculated at 20 CM, meeting ICNIRP guidelines for body-worn operation with dedicated accessories.

15. Factory Default Settings

16. Router Basic Specification