Oticon Companion: Instructions for Use

Change Volume and Mute

You can change the volume in both hearing aids simultaneously or independently. Volume changes apply only to the selected program.

To access volume and mute controls: On the tab bar, tap Sound.

Change Program

A program is a preset sound adjustment optimized for specific environments or sound sources. Volume is adjusted independently for each program.

To change programs:

1. On the tab bar, tap Sound.
2. On the navigation bar, in the program selector, tap the down arrow (▼) to see available programs.
3. Tap the desired program to select it.

You can also toggle between programs using the right and left arrows in the navigation bar.

Your hearing care professional can define up to four listening programs. Additional programs for TV Adapter, ConnectClip, EduMic, and/or Tinnitus SoundSupport™ may also be available.

Accessories and Your App

If your hearing aids are paired with devices like TV Adapter, EduMic, or ConnectClip, corresponding programs are available in the program selector.

TV Adapter/EduMic

Use the app to control sound streamed from your TV or device to your hearing aids.

ConnectClip

ConnectClip enables hands-free phone calls and sound streaming from any Bluetooth device. It also functions as a remote microphone.

To adjust the volume of sound streamed from your paired device:

1. On the tab bar, tap Sound.
2. On the navigation bar, in the program selector, tap the down arrow (▼), then tap TV Adapter/EduMic or ConnectClip.
3. On the navigation bar, tap the Streaming tab.
4. Move the slider(s) up or down.

To adjust the volume of ambient environmental sounds:

1. On the navigation bar, select the Surroundings tab.
2. Move the slider(s) up or down.

Switch Streaming Sources

If you have multiple TVs or compatible devices paired, you can switch between streaming sources.

1. On the tab bar, tap Sound.
2. On the navigation bar, in the program selector, tap the down arrow (▼), then tap TV Adapter/EduMic.
3. On the bottom, above the tab bar, tap the Devices button ?. The highlighted device is the current source.
4. Select the desired streaming source from the list.

To rename a connected device:

1. On the bottom, above the tab bar, tap the Devices button ?.
2. Tap the pencil icon ✏️ for the device you want to rename.
3. Enter the desired name in the text box.
4. Click Save.

Streaming Equalizer

The streaming equalizer adjusts the loudness of frequency bands for sound streamed from your mobile devices, TV Adapter, EduMic, and/or ConnectClip. It is not available on Tinnitus programs.

The streaming equalizer button is always visible on Apple and selected Android devices. On other Android devices, it appears the first time you stream sound.

To adjust the streaming equalizer:

1. On the tab bar, tap Sound.
2. Above the tab bar, in the middle, tap the streaming equalizer button ?️.
3. Move the slider(s) up or down:
   • Low: Equalizes bass tones.
   • Mid: Equalizes mid-range tones.
   • High: Equalizes treble tones.

Default settings are 0 dB, with a range between +6 dB and -12 dB.

Remote Microphone

This feature lets you use your iPhone or iPad as a remote microphone. For example, place your iPhone near a speaker to stream sound to your hearing aids.

Remote microphone is not available on Tinnitus, ConnectClip, or TV Adapter/EduMic programs.

To activate or deactivate the remote microphone:

1. On the tab bar, tap Sound.
2. In the program selector, tap the down arrow (▼) and select one of the general programs.
3. On the bottom, on the right-hand side, tap the microphone button ?, then toggle the switch.

The remote microphone functionality is currently only available for Apple devices.

SpeechBooster*

SpeechBooster helps you focus on speech in noisy environments by enhancing speech and suppressing non-speech sound sources from the sides and back.

To activate and deactivate SpeechBooster: Above the tab bar, on the right, tap the speech booster button ?, then toggle the switch.

The feature deactivates when you change programs, open the battery drawer, place hearing aids in the charger, or reconnect the hearing aids.

*The exact name of the SpeechBooster feature depends on your hearing aids. It is only available for select hearing aids. Contact your hearing care professional for more information.

Find My Hearing Aids

If you cannot find your hearing aids, the app can show their last known location on a map when the app was running.

To locate your missing hearing aids:

1. On the tab bar, tap Hearing aids.
2. Tap Find my hearing aids.

Hearing aid icons indicate proximity. A green marker indicates an active connection, while a red marker signifies a lost connection; tap the icon to see the date, time, and location of the last connection.

For best results, keep the app turned on, either actively used or running in the background.

The "Find my hearing aids" screen displays a map interface showing the location of hearing aids. A green marker indicates an active connection, while a red marker signifies a lost connection. The map view includes street names and landmarks.

Create Account or Sign In

To use some features, you need to create an account or sign in with existing credentials. You can reuse credentials from other Oticon registered services.

You can create an account using your Apple ID, Facebook, Google credentials, or your email address.

To sign in with existing credentials:

1. On your device, on the tab bar, tap More.
2. On the More benefits screen, tap My Profile.
3. Tap SIGN IN.
4. Follow the in-app guidance.
5. In the You are signed in screen, tap GO TO THE APP.
6. If using RemoteCare, proceed to the "Prepare for your remote visit" section.

To create an account (Using Apple ID, Facebook, or Google):

1. On your device, on the tab bar, tap More.
2. On the More benefits screen, tap My Profile.
3. Tap CREATE ACCOUNT.
4. Follow the in-app guidance.

To create an account (Using an email address):

1. On your device, on the tab bar, tap More.
2. On the More benefits screen, tap My Profile.
3. Tap CREATE ACCOUNT.
4. Enter your email address in the email field and tap CONTINUE.
5. Open the "Welcome to our app" email and click the Verify your email button.
6. On the webpage, create a password in the Password field.
7. In the Confirm new password field, reenter the password and tap CONTINUE.
8. You will be redirected to a page confirming your account is ready. Return to the app to sign in.
9. Close your web browser and follow the in-app guidance.

Prepare for Your Remote Visit

• Plug your device into power or ensure it is fully charged.
• Ensure your hearing aids are paired with your device.
• Ensure Bluetooth on your device is enabled.
• Position yourself where there is a stable Internet connection.
• Insert new batteries or ensure rechargeable hearing aids are fully charged. Have your charger nearby to restart your hearing aids if needed. Alternatively, manually restart aids by turning them OFF and ON.

For a strong, reliable connection during the remote visit, your hearing aids must have new or fully charged batteries.

• Turn OFF any battery-saving mode on your phone/tablet.
• Terminate other running apps to avoid disturbances.

During the Visit, Do Not:

• Place hearing aids more than 3 meters (approx. 10 feet) away from your device.
• Turn OFF your hearing aids.
• Turn OFF Bluetooth on your device.
• Enable Flight mode on your hearing aids or device.
• Turn OFF your device.
• Switch between Wi-Fi and data plan.
• Terminate the app or switch to another app.
• Enable any kind of battery-saving mode on your device.

Begin Visit

After completing the "Prepare for your remote visit" checklist, launch the RemoteCare feature in the app.

If you are not signed in or do not have an account, follow the "Create account or sign in" steps first.

To begin your RemoteCare visit:

1. On the tab bar, tap More.
2. In the More benefits screen, tap RemoteCare.
3. On the RemoteCare screen, tap GO TO VISIT*.
4. In the Connect your hearing aids screen, tap CONNECT.
5. Follow the in-app guidance and tap CONTINUE whenever prompted.

If you have not paired your hearing aids, you will be directed to the "Pair your hearing aids" screen. Click PAIR and follow the on-screen steps.

*If this is your first time using the app, read and agree to the Data & Privacy notice. Tap AGREE to activate services.

Waiting Room

In the Waiting room screen, wait for your hearing care professional to connect. You will see a video stream of yourself while waiting.

Your RemoteCare Visit

When your hearing care professional joins, they appear on your screen in a video stream.

• A. Camera: Turn your camera ON/OFF ?.
• B. Audio: Turn your audio ON/OFF ?.
• C. Chat: Write a text message to your hearing care professional ?.

Hearing aids connected: When your hearing care professional establishes a remote connection, the L and R graphics change from blinking to steady green.

The RemoteCare video call screen shows the user's face and controls at the bottom: a camera button (A) to toggle video, an audio button (B) to toggle sound, and a chat button (C) for text messages. Status indicators for the left (L) and right (R) hearing aids show a steady green light, indicating a successful connection.

Hearing Evaluation (In-situ audiometry)

This optional function allows your hearing care professional to remotely check for changes in your hearing loss and fine-tune your hearing aid settings.

To ensure a successful hearing evaluation:

• Be in a quiet place with little or no background noise. Excessive noise can affect results and may require redoing the evaluation.
• Wear your hearing aids correctly as advised during your first fitting.
• Do not turn off or unpair your hearing aids during the visit.

IMPORTANT NOTICE: If your internet connection is lost during the hearing evaluation, you will receive an on-screen notification, and the app will attempt to reestablish the connection.

If you hear a tone in your hearing aids after the internet connection is lost: Remove and restart your hearing aids if they are muted or still playing sound.

In some cases, the app may enter recovery mode and update your hearing aids with the latest settings from your hearing care professional.

Applying Settings

When your hearing care professional uploads new settings or configurations, the L and R graphics change color and blink orange.

Settings saved: When new settings are successfully saved, the L and R graphics change color to steady green.

Restarting hearing aids: When the visit ends, your hearing care professional restarts your hearing aids (OFF/ON). If enabled, your hearing aids play a melody or jingle.

End visit: When the visit ends and the "Visit ended" screen appears, tap OK. You can then begin using your hearing aids.

Intended Use of Tinnitus SoundSupport

Tinnitus SoundSupport is a tool to generate sounds for temporary relief for patients suffering from tinnitus, as part of a tinnitus management program.

The target population is adults (over 18 years old).

It is targeted to licensed hearing care professionals (audiologists, hearing aid specialists, otolaryngologists) familiar with tinnitus and hearing loss evaluation and treatment. Fitting must be done by a professional participating in a tinnitus management program.

Tinnitus SoundSupport is a sound generator integrated into your hearing aids. Specially designed programs play sounds to help move your attention away from tinnitus.

During fitting, your hearing care professional can enable Tinnitus SoundSupport in one or more programs, accessible alongside other programs.

For usage limitations, refer to your hearing aid's Instructions for use or contact your hearing care professional.

The Tinnitus SoundSupport feature is only available in the app if Tinnitus has been activated by your hearing care professional in your hearing aids.

Tinnitus SoundSupport

To select a tinnitus program with relief sounds:

1. On the tab bar, tap Sound.
2. On the navigation bar, in the program selector, tap the down arrow (▼), then tap the desired tinnitus program.

For more program information, see the "Change program" section.

To adjust tinnitus relief sound level:

1. On the navigation bar, tap the Masker tab.
2. Move the slider(s) up or down.

This can be done for each hearing aid independently or both simultaneously. For volume control information, see the "Change volume" section.

To adjust the volume of ambient environmental sounds:

1. On the navigation bar, tap the Surroundings tab.
2. Move the slider(s) up or down.

The Tinnitus Sounds interface features two main tabs: "Masker" and "Surroundings". Each tab allows users to adjust sound levels using sliders for their hearing aids.

General Warnings

For your personal safety and correct usage, familiarize yourself with these general warnings before using your device. Consult your hearing care professional for unexpected operations or serious incidents. They will assist with issue handling and reporting to authorities.

Using the app can be distracting in situations requiring full concentration. Be aware of your surroundings while using the app.

Troubleshooting

This instruction for use document provides detailed guidance. If you experience unexpected behavior or have questions not covered, consult the Troubleshooting section within the app.

To access the Troubleshooting section:

1. On the tab bar, tap More.
2. In the More benefits screen, tap Help & Support.
3. In the Help & Support screen, tap Troubleshooting.

Troubleshooting RemoteCare

Issue: Only see myself, no video stream of hearing care professional.

1. Inform your hearing care professional; they will attempt to refresh the video connection.
2. Wait a short while; the video stream usually re-establishes automatically.

What to do if I receive a phone call during the RemoteCare visit? Decline phone calls during the RemoteCare visit.

What to do if my Internet connection suddenly stops working? The app attempts to reconnect automatically. If reconnection fails, you have the option to END THE VISIT.

If I left the app and returned to it, does that have any impact? While your app is not active, your hearing care professional cannot see you, which may appear as a connection issue.

Having challenges with the visit (e.g., unstable video)? This is likely due to an unstable Internet connection. Try the visit again with a better Internet connection.

The visit suddenly ended without mutual agreement? Try to reconnect to the visit or contact your hearing care professional.

Settings Recovery Troubleshooting

The settings in my hearing aids cannot be recovered:

1. Ensure Bluetooth is enabled on your device.
2. Ensure you insert new batteries or that your rechargeable hearing aids are fully charged.
3. Ensure your hearing aids are paired with your phone or tablet.
4. Restart the app.

The app checks if your hearing aids are working. In some cases, it enters recovery mode and updates your hearing aids with the latest settings. Follow the in-app guidance. If you still cannot recover settings, contact your hearing care professional.

Technical Information

Definitions appearing in the Instructions for use and on the About the app screen for Oticon Companion:

Description of symbols used in this booklet

• Warnings: Text marked with a warning symbol (⚠️) must be read before using the app.
• Manufacturer: The device is produced by the manufacturer whose name and address are stated next to the symbol. Indicates the medical device manufacturer, as defined in EU Regulation 2017/745.
• CE mark: CE 0123. The device complies with required EU regulations and directives. The four-digit number is the identification of the notified body.

Description of symbols and abbreviations used in the app

• eIFU Indicator: Consult electronic instructions for use. Indicates the need to consult electronic instructions for use.
• MD: Medical Device. The device is a medical device.
• GTIN: Global Trade Item Number. A globally unique 14-digit number used to identify medical device products, including medical device software.

This medical device complies with Medical Device Regulation (EU) 2017/745.

Declaration of Conformity is available at the headquarters:

Oticon A/S
Kongebakken 9
DK-2765 Smørum
Denmark
www.oticon.global

SBO Hearing A/S
Kongebakken 9
DK-2765 Smørum
Denmark

2023