BigCommerce B2B Office Hours Recap

About B2B Office Hours

BigCommerce hosts monthly B2B Office Hours, an interactive session designed for manufacturers, distributors, and wholesalers. These sessions, hosted by BigCommerce's B2B team, feature live product demos, best practice insights, and Q&A sessions to help businesses maximize their use of BigCommerce and B2B Edition.

Understanding BigCommerce B2B Edition

BigCommerce B2B Edition is a purpose-built solution that empowers manufacturers, distributors, and wholesalers to modernize and grow their e-commerce operations. It integrates the flexibility and scalability of the BigCommerce platform with specialized B2B tools, streamlining the entire buyer journey from onboarding to invoicing.

Key Benefits Include:

• Support for complex buyer structures with multi-user accounts and customizable roles.
• Self-service capabilities via the Buyer Portal, including reordering and shopping lists.
• Streamlined workflows with real-time quote and invoice management.
• Robust API integrations for ERP and back-office systems.
• Enhanced sales team efficiency by automating manual tasks.

B2B Edition offers control and flexibility for a seamless purchasing experience across all channels, supporting businesses selling directly to consumers (DTC) or operating wholesale channels.

Key Questions Answered

This recap addresses common inquiries regarding BigCommerce B2B Edition, including:

• Details on new backorder capabilities and rollout timing.
• Generating invoices directly within BigCommerce versus using an ERP.
• Handling multiple invoices from a single order.
• Implementation requirements for returns, warranties, and support requests.
• Integrating with development partners and CRM/CPQ platforms.
• Customer account approval processes and data synchronization with ERPs.
• Available email templates for B2B transactions and notifications.
• Order processing through standard checkout for B2B users.

The document provides insights into leveraging B2B Edition for streamlined operations and improved buyer experiences.

Engage with BigCommerce

Businesses looking to grow their high-volume or established operations can explore BigCommerce B2B Edition. Opportunities include starting a 15-day free trial or scheduling a demo to learn more about the platform's capabilities.

For more information, visit BigCommerce B2B Solutions.