HP DeskJet 2800e All-in-One Series: Reference Guide

This guide provides essential information for operating and troubleshooting your HP DeskJet 2800e All-in-One printer.

Printer Features

Front View

The front of the printer includes the following components:

1 Input tray: For loading paper.
2 Scanner lid: Lifts to access the scanner bed.
3 Control panel: Contains buttons and lights for printer operation.
4 Ink access door: Opens to allow access to ink cartridges.
5 Output tray: Where printed documents are delivered.
6 Output tray extender: Extends to support larger paper sizes.

Back View

The back of the printer includes:

7 Power connection: Port for the power cord.
8 USB port: For optional USB connectivity. A label typically covers this port to encourage network setup.

Note on USB Setup: For full functionality, it is recommended to complete the initial setup using HP software and an internet connection. USB printing is available after network setup.

Control Panel Overview

The control panel features several buttons and indicator lights:

Power button: Press to turn the printer on or off.
Ink Alert light: Indicates low ink levels or cartridge issues.
Cancel button: Press to stop the current print job or operation.
Resume button/light: Press when lit to continue a paused print job.
Information button/light: Press to print a summary of printer settings and status.
Wireless button/light: Indicates the status of the wireless connection. A solid blue light means connected; blinking indicates disconnection or setup mode.
Color Copy button: Starts a color copy job.
Black and White Copy button: Starts a black-and-white copy job. Press multiple times to increase the number of copies.

Display Icons

The printer's display panel shows various icons and codes:

Error code (E + number): Refer to the error code table for solutions.
Number of copies: Indicates the quantity of copies being made.
Paper problem: Alerts to load paper or check for paper jams.
Wireless status and signal strength: Shows the Wi-Fi connection status and signal quality.
Wi-Fi Direct status: Indicates the status of Wi-Fi Direct connection.
Estimated ink levels: Displays the approximate amount of ink remaining in the cartridges.

Error Codes and Busy State

Code	Description	Solution
E0	Unusable cartridge	Check HP software and follow instructions to replace it.
E1	Paper size mismatch	Larger paper required. Load correct size or adjust print settings.
E2	Sensor/paper length mismatch	Loaded paper doesn't match print settings. Load correct size or adjust print settings.
E3	Carriage stall	Clear jam from cartridge access area.
E4	Paper jam	Clear jam in input or cleanout area.
E5	Scanner failure	Turn printer off and then on again.
E6	General printer error	Turn printer off and then on again.
7	Printer busy	Do not turn off. Process may take a while.

Paper Jam Cleanout

To clear a paper jam:

Press the cancel button [✖] to attempt automatic jam clearing.
For manual clearing: Turn off the printer. Lower the input tray, close the output tray extender, and push the output tray closed.
Turn the printer over. Locate and open the cleanout door on the bottom by pulling both tabs.
Remove the jammed paper.
Close the cleanout door until latches snap into place. Return the printer to its normal position and power it on.

Help and Tips for Wi-Fi and Connectivity

If the HP software cannot find your printer during setup, check the following:

Reset Wi-Fi (Setup Mode)

During initial setup: If the blue Wi-Fi light is not blinking, the printer may not be in Wi-Fi setup mode. Follow the steps below to enable setup mode.

During printer use: If the blue Wi-Fi light is off, the printer has disconnected from the network. Turn the printer off and on again. If it doesn't reconnect automatically, follow the steps below.

Reset Wi-Fi

Press and hold the Cancel button [✖] and the Information button [?] simultaneously. Release the buttons when the Power button briefly flashes. The Wireless light will blink blue, indicating setup mode.
Wait for one minute. Close and reopen the HP software and attempt to connect again.

Potential Issue	Solution
Computer or mobile device too far from printer	Move your computer or mobile device closer to the printer. Your device may be out of the printer's Wi-Fi range.
Computer connected to a Virtual Private Network (VPN) or remote work network	Disconnect from the VPN before installing HP software. You cannot install apps from the Microsoft Store when connected to a VPN. Reconnect to the VPN after finishing printer setup. Note: Consider your location and Wi-Fi network security before disconnecting from a VPN.
Wi-Fi turned off on computer (computer connected by Ethernet)	If your computer is connected via Ethernet, turn on the computer's Wi-Fi during printer setup. Temporarily disconnect the Ethernet cable to complete setup over Wi-Fi.
Bluetooth and location services are turned off on your mobile device	If setting up with a mobile device, turn on Bluetooth and location services. This helps the software find your network and printer. Note: Your location is not being tracked, and no location information is sent to HP during setup.

Printer Hardware Setup Information

Follow the instructions provided in the HP software for easy setup. Visit 123.hp.com to install the software.

Load Paper

Pull up the paper tray to reveal it. Slide open the paper guide.
Load Letter or A4 paper and adjust the guide to fit the paper.
Open the output tray.
Pull open the output tray extender.

Install Cartridges

Open the ink access door.
Remove the protective tape from both ink cartridges. Caution: Do not touch the electrical contacts under the tape.
Rotate the cartridges so the taller end faces the printer. Insert the cartridges firmly until they click into place.
Close the ink access door.

Help and Support

For printer troubleshooting, videos, and more, visit the HP support website at hp.com/support. Enter your printer model name to find specific support information.

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