Blueridge Wall Mount Ductless Air Conditioning & Heating System Installation Manual
Models:
- BMKH0938: 9,000 BTU 38 SEER Single Zone Ductless Mini-Split System
- BMKH1231: 12,000 BTU 31 SEER Single Zone Ductless Mini Split System
- BMKH1824: 18,000 BTU 24 SEER Single Zone Ductless Mini Split System
- BMKH2422: 24,000 BTU 22 SEER Single Zone Ductless Mini Split System
Thank you for choosing a Sapphire Wall Mount Unit for your customer. Please read this installation manual carefully before installing and starting up the Sapphire System. Take a moment to fill out the product and installation form on the back cover. Retain both the manual and installation record for future reference.
Safety Precautions
Please read the following before operation.
Recognize safety information. ⚠️ This is the safety-alert symbol. When you see this symbol on the unit and in instructions or manuals, be alert to the potential for personal injury. Understand these signal words: DANGER, WARNING, and CAUTION. These words are used with the safety-alert symbol.
DANGER identifies the most serious hazards which will result in severe personal injury or death.
WARNING signifies hazards which could result in personal injury or death.
CAUTION is used to identify unsafe practices which may result in minor personal injury or product and property damage.
NOTE is used to highlight suggestions which will result in enhanced installation, reliability, or operation.
NOTE: Your actual air conditioning & heating system and related devices may differ from the images shown in this manual.
⚠️ WARNING This appliance is not intended for use by children without responsible adult supervision. Proper care should be taken to ensure safety.
⚠️ WARNING Heat pumps, air conditioners & heating equipment should be installed, started up, and serviced only by qualified installers and service technicians. Air conditioning, heat pumps and refrigeration systems are hazardous due to high voltage electrical components, high refrigerant pressures, and moving parts.
⚠️ WARNING The unit should be installed and serviced only by trained, qualified installers and service technicians. Untrained personnel can perform basic maintenance functions such as cleaning coils. All other operations should be performed by trained service personnel.
Owner should be cautioned that children should not play with the appliance.
⚠️ WARNING ELECTRICAL SHOCK HAZARD Failure to follow this warning could result in personal injury or death.
- Before installing, servicing or modifying the system, the main electrical disconnect switch must be in the OFF position. There may be more than one disconnect switch. Lock out and tag all switches with a warning label.
General Safety Precautions
- A dedicated power supply circuit should be used in accordance with local electrical safety regulations and National Electrical Codes (NEC).
- Ensure that the entire system is properly grounded.
- Use a properly sized circuit breaker to protect equipment against short circuit and overload conditions.
- The system must be positioned at least 5 feet from combustible surfaces.
- Observe all local codes and regulations.
Installation Site Instructions
A proper installation site is vital for correct and reliable operation of the system.
Avoid the following installation locations:
- High heat sources, vapors, flammable gas or volatile liquids.
- High-frequency electro-magnetic waves, generated by radio equipment, welders or medical equipment.
System Requirements
PIPE SIZE in (mm)
Unit Size (ButH) | Liquid Line | Suction/Gas Line |
9,000 | 1/4 (6) | 1/2 (12) |
12,000 | 1/4 (6) | 1/2 (12) |
18,000 | 1/4 (6) | 5/8 (15) |
24,000 | 1/4 (6) | 5/8 (15) |
REFRIGERANT LINE LENGTHS ft (m)
Unit Size (ButH) | Min Line Length | Pre-Charge Line Length | Max Line Length | Max Elevation |
9,000 | 10 (3) | 25 (7.5) | 49 (15) | 33 (10) |
12,000 | 10 (3) | 25 (7.5) | 98 (30) | 49 (15) |
18,000 | 10 (3) | 25 (7.5) | 131 (40) | 66 (20) |
24,000 | 10 (3) | 25 (7.5) | 164 (50) | 98 (30) |
REFRIGERANT CHARGE
Unit Size (ButH) | Refrigerant Type | Factory System Charge oz (kg) | Additional Charge oz/ft (g/m) |
9,000 | R410A | 45.9 (1.3) | 0.21 (20) |
12,000 | R410A | 49.4 (1.4) | 0.21 (20) |
18,000 | R410A | 74.1 (2.1) | 0.54 (50) |
24,000 | R410A | 81.1 (2.3) | 0.54 (50) |
ELECTRICAL REQUIREMENTS
Unit Size (ButH) | Voltage | Min Circuit Amps (MCA) | Max Overcurrent Protection (MOP) | Main Power Wire Size (AWG)* |
9,000 | 208/230v - 1ph 60hz | 9 | 15 | 12-2 |
12,000 | 208/230v - 1ph 60hz | 9 | 15 | 12-2 |
18,000 | 208/230v - 1ph 60hz | 22 | 30 | 10-2 |
24,000 | 208/230v - 1ph 60hz | 22 | 35 | 10-2 |
*Main power wire from electrical panel to outdoor unit.
Notes:
- System must be on a single dedicated circuit.
- Power for indoor unit originates from outdoor unit.
- Use table above for sizing of wiring and circuit breakers.
- Follow all local building codes and NEC (National Electrical Code) regulations.
Interconnecting Cable: Recommended cable-14/4 A WG stranded bare copper conductors THHN 600V unshielded wire
Note: Use shielded cable if installation is in close proximity of RF and EMI transmitting devices.
Condensate Drain Size: 5/8-in OD 7/16-in ID
Suggested Tools
- Standard Wrench
- Adjustable/Crescent Wrench
- Torque Wrench
- Hex Keys or Allen Wrenches
- Drill & Drill Bits
- Hole Saw
- Pipe Cutter
- Screwdrivers (Phillips & Flat blade)
- Manifold and Gauges
- Level
- R410A Flaring Tool
- Clamp-on Amp Meter
- Vacuum Pump
- Safety Glasses
- Work Gloves
- Refrigerant Scale
- Micron Gauge
Part Names
Indoor unit
Diagram shows an indoor unit with labels pointing to components:
- 1. Front Panel
- 2. Aux. Button
- 3. Filter
- 4. Horizontal Louver
Outdoor unit
Diagram shows an outdoor unit with labels pointing to components:
- 5. Remote Controller (shown separately)
- 6. Inter-Connection Wire
- 7. Drain Hose
- 8. Refrigerant Lines
Installation Site Instructions
Indoor Unit
Select a site that allows for the following:
- Ensure the installation complies with the installation minimum dimensions (defined below) and meets the minimum and maximum connecting piping length and maximum change in elevation as defined in the System Requirements section.
- Air inlet and outlet will be clear of obstructions, ensuring proper airflow throughout the room.
- Condensate can be easily and safely drained.
- All connections can be easily made to outdoor unit.
- Indoor unit is out of reach of children.
- A mounting wall strong enough to withstand four times the full weight and vibration of the unit.
- Filter can be easily accessed for cleaning.
- Leave enough free space to allow access for routine maintenance.
- Install at least 10 ft. (3 m) away from the antenna of TV set or radio. Operation of the air conditioner may interfere with radio or TV reception in areas where reception is weak. An amplifier may be required for the affected device.
- Do not install in a laundry room or by a swimming pool due to the corrosive environment.
Minimum Indoor clearances
Diagram shows an indoor unit mounted on a wall. Clearances are indicated: 6 inches (0.15m) from the ceiling, 6 inches (0.15m) from the sides, and 6 feet (1.8m) from the floor.
Outdoor Unit
Select a site that allows for the following:
- Outdoor location meets all minimum installation clearances defined below.
- Sound from outdoor unit will not annoy neighbors.
- All connections can be easily made to indoor unit.
- Air inlet and outlet will be clear of obstructions to ensure proper airflow.
- Wall or roof or other surface is strong enough to withstand the full weight and vibration of the outdoor unit (for wall or roof installation only).
- Outdoor unit is out of reach of children and does not obstruct walkways.
- Outdoor unit is not exposed to direct sunlight, excessive dust or strong wind.
- Condensate water can drain freely during heating.
- Maintenance and repairs can be easily performed on the outdoor unit.
- Ensure the installation complies with the minimum and maximum connecting piping length and maximum change in elevation as defined in the System Requirements section.
Minimum Outdoor Clearances
Diagram shows an outdoor unit with labels A, B, C, D, E indicating clearance points. A table lists minimum distances for each point.
Outdoor Unit | Minimum Distances in (mm) |
A | 20 (500) |
B | 12 (305) |
C | 20 (500) |
D | 24 (610) |
E | 12 (305) |
Indoor Unit Installation
INDOOR UNIT DIMENSIONS in (mm)
Model | A | B | C |
BMKH0938/I | 38.2 (970) | 11.8 (300) | 8.9 (225) |
BMKH1231/I | 38.2 (970) | 11.8 (300) | 8.9 (225) |
BMKH1824/I | 42.5 (1080) | 12.8 (325) | 9.7 (247.5) |
BMKH2422/I | 42.5 (1080) | 12.8 (325) | 9.7 (247.5) |
Installation of Mounting Bracket
- Attach the mounting bracket to the indoor unit.
- Find the horizontal center of the indoor unit.
- Mark the center of the indoor unit on mounting bracket for future reference.
NOTE: The center of the mounting bracket is not the center of the indoor unit. - Remove the mounting brackets from the indoor unit and position the mounting bracket on the wall in desired location. Use centering mark on mounting bracket for centering the indoor unit on the wall.
- Mounting bracket must be installed horizontally and level right to left.
NOTE: Condensate drain pan has built-in pitch for proper drainage. - Secure mounting bracket to wall with a minimum of five screws, evenly spaced to properly support indoor unit weight.
NOTE: It is recommended to install screw anchors for sheet rock, concrete block, brick and such type of walls.
Mounting Bracket Diagrams and Dimensions
Diagram 1: Mounting bracket dimensions for 9,000 and 12,000 Units. Shows overall length of 27 inches, with specific hole placements and dimensions.
Diagram 2: Mounting bracket dimensions for 18,000 and 24,000 Units. Shows overall length of 27 inches, with different hole placements and dimensions compared to the smaller units.
Outdoor Unit Installation
Outdoor Unit Dimensions
Diagrams show the front, side, and top views of the outdoor unit with dimensions labeled A, B, C, D, E.
Model | A | B | C | D | E |
BMKH0938/O | 21.7 (551) | 14.9 (378) | 23.5 (597) | 35.4 (899) | 13.9 (353) |
BMKH1231/O | 21.7 (551) | 14.9 (378) | 23.5 (597) | 35.4 (899) | 13.9 (353) |
BMKH1824/O | 24.0 (610) | 16.8 (427) | 31.1 (790) | 38.6 (980) | 14.6 (370) |
BMKH2422/O | 24.0 (610) | 16.8 (427) | 31.1 (790) | 38.6 (980) | 14.6 (370) |
Ground Pad or Wall Hangers Installation
- Determine proper location for outdoor unit.
- Follow all instructions provided by manufacturer for installing wall hangers or ground pad.
- Verify the wall hangers or ground pad can safely support the weight of the outdoor unit.
- Verify the wall hangers or ground pad is level and meets all outdoor dimensional clearances.
Outdoor Unit Risers Installation
If the outdoor unit requires added elevation above the ground, installing riser legs will provide a sturdy and stable solution. Follow all instructions provided by manufacturer for installing riser legs to outdoor unit.
NOTE: Riser legs will also help absorb vibrations and noise while facilitating proper drainage.
NOTE: To meet Florida Wind Load criteria, the outdoor unit must be anchored to concrete pad using four 3/8-in diameter Powers Wedge-Bolt®+ (or equivalent) with 1-in diameter fender washers. Anchor bolts must be embedded into 3,000 PSI minimum concrete at a distance of 41/2-in from any concrete edge. The concrete thickness must exceed 1.5 times the anchor depth.
Condensate Drain Installation for Outdoor Unit
During normal heating and defrost operation, the outdoor unit will generate condensate water. The condensate water should be routed to a safe location through the drain hose.
- Locate and select a drain hole on bottom of outdoor unit.
- Install the outdoor drain fitting into hole on the bottom of outdoor unit as shown.
- Connect the drain hose to drain fitting.
- Route drain hose to safe location for proper drainage of excess condensate water.
- All non-used drain holes should be plugged.
Diagram shows a drain fitting being installed into the bottom of the outdoor unit, connecting to a drain hose.
Piping Installation
Refrigerant Piping
Drill Hole in Wall
If indoor unit refrigerant piping is going to exit from the rear:
- It is recommended that the refrigerant pipe flare connectors extend through the wall to the outside. In some situations field-fabricated piping extensions will be required to extend the indoor unit refrigerant flare connections to the outside of the wall.
- Use mounting bracket diagrams and dimensions to find and mark the proper location for the wall hole.
If refrigerant piping is going through the right or left of front panel:
Carefully cut hole in the side of the front panel for piping to enter indoor unit as shown below. Find and mark the proper location for the wall hole. Use table below to determine recommended wall hole size for your unit size.
Diagram shows two methods for piping exit: through the rear wall and through the side panel.
Unit Size (ButH) | Wall Hole Size (Diameter) | |
in | mm | |
9,000 | 2 1/4 | 55 |
12,000 | 2 1/4 | 55 |
18,000 | 2 3/4 | 70 |
24,000 | 2 3/4 | 70 |
3. Cut the wall hole with a 5° to 10° downward slant to the outdoors.
4. Insert a wall sleeve into hole to prevent damage to refrigerant pipes, insulation, condensate drain hose and wiring.
5. Proper weather proofing of the wall surface and wall sleeve is essential to assure a trouble-free installation. Apply sealant, caulking or equivalent weather proofing material around the perimeter of the wall sleeve (interior & exterior) to eliminate outdoor air and water leaks into the living space.
Diagram shows a wall hole with a sleeve and sealant for weatherproofing.
NOTE: Expandable foam insulation may be added to fill large wall gaps. Apply per manufacturer's instructions.
Piping Preparation:
CAUTION Use refrigeration grade piping ONLY. Uses of other piping will void the Manufacturer's Warranty.
- Do not open service valves or remove protective caps on pipes until all connections are made.
- Keep tubing free of dirt, sand, moisture and contaminants.
- Insulate each refrigerant pipe and condensate hose with minimum 3/8" (10 mm) wall thermal pipe insulation.
- Bind refrigerant pipes, the condensate hose and interconnecting cable together with cable ties at 12-inch intervals.
Piping Connections to Indoor Unit:
NOTE: For maximum serviceability, it is recommended to have refrigerant piping and drain connections on the outside.
- Feed refrigerant pipes, drain hose and interconnecting wires assembly through wall hole from outdoor to the indoor unit.
- Adjust the length and carefully bend refrigerant pipes to meet indoor unit refrigerant pipe connections with proper tools to avoid kinks.
- Apply a small amount of refrigerant oil to the flare connection on the refrigerant pipes.
Diagram shows refrigerant pipes being connected to the indoor unit using a flare nut, wrench, and torque wrench.
Diagram shows insulated refrigerant pipes.
Pipe Diameter inch (mm) | Nut Size inch (mm) | Tightening Torque | |
ft-lbs | N-m | ||
1/4 (6.35) | 1/4 (17) | 10 to 13 | 15 - 20 |
3/8 (9.5) | 3/8 (22) | 25 to 30 | 30 - 40 |
1/2 (12.7) | 1/2 (25) | 36 to 45 | 45 - 55 |
5/8 (15.9) | 5/8 (29) | 50 to 60 | 60 - 65 |
4. Properly align piping and tighten flare nut using a standard wrench and a torque wrench as shown in figure to the below. Carefully tighten flare nuts to correct torque level referring to the Torque Table at bottom of page.
NOTE: Over tightening may damage flare connections and cause leaks.
5. Individually insulate refrigerant pipes to prevent sweating.
Piping Connections to Outdoor Unit:
- Remove service valve cover (if provided) to access the service valves and refrigerant ports.
- Carefully bend and adjust length of refrigerant pipes to meet outdoor unit service valves connections with proper tools to avoid kinks.
NOTE: Use proper techniques to cut and re-flare refrigerant pipes, if required. An R410A Flaring Tool is required for re-flaring refrigerant pipes. - Apply a small amount of refrigerant oil to the flare connection on the refrigerant pipe.
- Properly align piping and tighten flare nut using a standard wrench and a torque wrench as shown in the indoor piping section.
- Carefully tighten flare nuts to correct torque level referring to the Torque Table below.
Pipe Diameter inch (mm) | Nut Size inch (mm) | Tightening Torque | |
ft-lbs | N-m | ||
1/4 (6.35) | 1/4 (17) | 10 to 13 | 15 - 20 |
3/8 (9.5) | 3/8 (22) | 25 to 30 | 30 - 40 |
1/2 (12.7) | 1/2 (25) | 36 to 45 | 45 - 55 |
5/8 (15.9) | 5/8 (29) | 50 to 60 | 60 - 65 |
Indoor Drain Piping
The Sapphire indoor wall unit uses a gravity drain system. There is no internal condensate pump. The drain hose must slope downward with no kinks, raises or fluctuations.
NOTE: The drain tube cannot be field re-located from the Left to the Right side of the indoor unit.
- Connect the field supplied drain hose to the outlet pipe of indoor wall unit. A field supplied transition or adapter may be required.
- Apply pipe insulation to the entire drain line and joints to prevent sweating.
- The through-wall hole for the drain hose must be lower than the indoor wall unit drain outlet for a functional gravity drain system.
- Install field supplied drain hose with a downward slope from the Indoor wall unit drain outlet to the drain hose outlet.
Correct Incorrect Incorrect
Diagrams illustrate correct (sloping downward) and incorrect (raising upward) drain hose installations.
5. Route the condensate drain hose in the safety location to dispose of the condensate water.
Power and Wiring Installation
System Wiring Diagrams
Diagram 1: System wiring for 9,000 and 12,000 BTU units, showing connections between indoor and outdoor units via interconnecting wires and main power wires.
Diagram 2: System wiring for 18,000 and 24,000 BTU units, showing similar connections.
Indoor Unit Wire Connections
⚠️ WARNING Disconnect all electrical power to indoor and outdoor units including disconnects, fuses and circuit breakers. Lockout and tag all disconnect switches.
- Open front cover of indoor unit and remove field wiring terminal block cover.
- Pull interconnecting wires up from back of indoor unit and position in close to the terminal block on indoor unit.
NOTE: Record wire colors and terminal references for uses with Outdoor Unit wire connections. - Connect wiring to indoor unit per system wiring diagram.
Diagram shows the terminal block on the indoor unit with wire color and terminal assignments (Blue, Black, Brown, Grn-Yel).
NOTE: The indoor unit is powered from the outdoor unit, depending on local code, a disconnect switch may need to be installed to a power supply circuit.
4. Replace field wiring cover and close front cover of indoor unit.
Indoor Disconnect Switch (If required)
Local codes may require a disconnect switch within sight of the indoor unit. Use a DFS Disconnect Switch Accessory Kit (Part No: AG-DCT) to break wires going to the N(1), 2, 3, terminals on the indoor unit, as shown in the wiring diagram below:
Diagram illustrates the wiring path for an optional indoor disconnect switch.
Outdoor Unit Wire Connections
⚠️ WARNING Disconnect all electrical power to unit including disconnects, fuses and circuit breakers. Lockout and tag all disconnect switches.
- Remove the service panel on right side of the outdoor unit.
- Insert interconnecting wires and main power wires through the wire holes on conduit mounting bracket.
- Secure main power conduit (and interconnecting wire conduit, if required) with locking nuts to conduit mounting bracket.
- Open wire clamp/strain relief and adjust wire lengths for proper connections to the outdoor unit terminal block.
Diagram shows the conduit mounting bracket and wire hole on the outdoor unit, and the terminal block for connections.
- Following the same wire colors and terminal references from the indoor unit, tightly connect interconnecting wires to the outdoor unit terminal block per wiring diagram.
NOTE: Crossing interconnecting wires will cause system malfunction and possible damage. - Tightly connect main power wires to outdoor unit terminal block per system wiring diagram.
- Secure all wires inside wire clamp/strain relief. Verify wires are secure, not loose and no external force on wires affects the connections at the terminals.
- Replace service panel on right side of the outdoor unit.
- Connect main power wires and conduit to unit disconnect switch box (field supplied) per manufacturer's instructions, National Electrical Code (NEC) and local electrical codes.
CAUTION
- Electrical Disconnecting means must be provided and shall be located within sight and readily accessible from the unit.
- Failure to follow this caution may result in equipment damage or improper operation.
- All wires running from the indoor to outdoor unit must comply with National Electrical Code (NEC) and local codes.
- All wires must be connected firmly to terminal block to avoid unit malfunction, overheating and possible fire hazard.
Testing and Inspection
Leaking Test
- Connect the charging hose of the manifold valve to charge the end of the low-pressure valve.
- Add dry nitrogen to a pressure of 200 lbs. Tightly close both high- and low-pressure valves.
- Leak-test flare fittings with soap bubbles. If no leak is detected, release nitrogen.
CAUTION Use vacuum pump, rather than refrigerant, to discharge air when installing the unit.
Vacuum Procedure
Important: Use a quality Micron Gauge to measure and validate the system vacuum achieved. Do not rely on the scale of a "bourbon tube" type gauge set to validate the depth and quality of the vacuum.
- Remove the caps of the liquid valve, gas valve and service port.
- Connect gauge manifold and micron gauge to the service ports provided at the liquid and suction service valves.
- Connect a vacuum pump to the manifold gauge.
- Open the lower pressure side of the manifold valve assembly and start the vacuum pump. The switch at the high pressure side of the manifold valve assembly should be kept closed, or evacuation does not fail.
- Operate vacuum pump until a vacuum of 500 microns or less is achieved. The evacuation duration depends on the vacuum pump size and unit's capacity, generally 20 minutes for the 9,000 ButH units, to 1 hour for a larger 36,000 ButH unit.
- Close the manifold valves and shut off the pump.
- If vacuum holds below 700 microns for 15 minutes, the system can be considered dry and leak free. Go to step 5.
- If vacuum increases to 800 microns or greater, this is an indication of moisture in system or a leak exist. Identify leak and repair as necessary, after which repeat steps 4 and 5. If moisture is suspect, purge system use triple evacuation method using dry nitrogen.
Diagram shows a gauge manifold kit connected to service ports, with a vacuum pump attached, illustrating the vacuum testing setup.
Vacuum Procedure (con't)
- Confirm that manifold valves are closed and disconnect the vacuum pump.
- Open the service valves to the fully 'back-seat' position to let the refrigerant flow to the indoor unit and balance the pressure in system.
Important: Do not allow air to enter the connection pipe when removing the hose. - Replace service valve caps and tighten.
Pipe Testing
Diagram shows a pipe testing setup with pressure gauges, switches, and hoses.
Additional Charge
The outdoor unit contains enough refrigerant charge for up to 25 feet from the factory. When the piping is greater than 25 feet, additional charging is necessary. For the additional amount, see the table below.
Model | Add'l Refrigerant Amount for Extra Pipe |
20 g/m | |
9,000 | 0.21 oz/ft |
12,000 | 0.21 oz/ft |
18,000 | 0.54 oz/ft |
24,000 | 0.54 oz/ft |
Oil Return Bend
When the outdoor unit is more than 30 feet above the indoor unit, an oil return bend must be added for every 20 feet of connection pipe.
Diagram illustrates an oil return bend being added to the refrigerant piping for vertical installations.
Condensate Drain Pipe Testing
Carefully and slowly add 8-10 ounces of water to the indoor unit drain pan.
- Verify the water drains easily out the condensate drain hose.
- If water does not drain easily from the drain hose, then remove kinks, increase drain pitch, or add an auxiliary condensate drain pump.
Start-up Checklist
- Turn on main power to indoor and outdoor units.
Verify: The system is not displaying an error code on the indoor unit display. - Press the ON button on the remote controller.
Verify: The remote controller display turns ON and the indoor unit display is ON. - Press the Mode button to Cooling. Adjust the room setpoint to bring the system on in cooling mode. The system should start cooling mode within 3-5 minutes.
Verify: The outdoor fan and compressor are operating.
Verify: The indoor fan is operating.
Verify: The indoor discharge air is cooling the room. - Press the Mode button to Heating. Adjust the room setpoint to bring the system on in heating mode. The system should start heating mode within 3-5 minutes.
Verify: The outdoor fan and compressor are operating.
Verify: The indoor fan is operating.
Verify: The indoor discharge air is heating the room. - Press the OFF button on the remote controller.
Verify: Remote controller display turns OFF and the system shuts OFF.
Troubleshooting
PROBLEM | CAUSE/SOLUTION |
System does not restart. | Cause: The system has a built-in three-minute delay to prevent short and/or rapid cycling of the compressor. Solution: Wait three minutes for the protection delay to expire. |
Indoor unit emits unpleasant odor when started | Cause: Typically unpleasant odors are the result of mold or mildew forming on the coil surfaces or the air filter. Solution: Wash indoor air filter in warm water with mild cleaner. If odors persist, contact a qualified service professional to clean the coil surfaces. |
You hear a "water flowing" sound. | Cause: It is normal for the system to make "water flowing" or "gurgling" sounds from refrigerant pressures equalizing when the compressor starts and stops Solution: The noises should discontinue as the refrigerant system equalizes after two or three minutes. |
A thin fog or vapor coming out of the indoor unit when system is running. | Cause: It is normal for the system to emit a slight fog or water vapor when cooling extremely humid warm air. Solution: The fog or water vapor will disappear as the system cools and dehumidifies the room space. |
You hear a slight cracking sound when the system stops or starts. | Cause: It is normal for the system to make "slight cracking" sounds from parts expanding and contracting during system starts and stops. Solution: The noises will discontinue as temperature equalizes after 2 or 3 minutes. |
The system will not run. | Cause: There are a number of situations that will prevent the system from running. Solution: Check for the following:
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The unit is not heating or cooling adequately. | Cause: There are a number of reasons for inadequate cooling or heating. Solution: Check the following:
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Water leakage from the outdoor unit. | Cause: It is normal for the outdoor unit to generate condensate water in the reverse cycle heating and defrost mode. Solution: This is normal. No action is required. |
Water leaking from the indoor unit into the room. | Cause: While it is normal for the system to generate condensate water in cooling mode, it is designed to drain this water via a condensate drain system to a safe location. Solution: If water is leaking into the room, it may indicate one of the following.
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Wireless remote controller does not work. | Cause: There are a number of possible reasons Solution: Check the following:
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The unit will not deliver air. | Cause: There are a number of system functions that will prevent air flow. Solution: Check for the following:
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Moisture or condensation on the discharge air louvers or outlet vents. | Cause: It is normal for the system to develop condensation or moisture on the discharge air louvers when cooling warm humid air for a long period of time. Solution: The condensation or moisture will disappear as the system cools and dehumidifies the room space. |
Diagnostic Codes
The Sapphire System has on board diagnostics. The outdoor unit will provide status indicators. The indoor wall unit and remote controller will display error codes. The following is a summary of the codes with explanation:
Malfunction Name | Indoor Unit Display | Outdoor Unit Indicators | Possible Causes | ||
Yellow | Red | Yellow | Red | ||
System High Pressure | E1 | 1) Over charged with refrigerant. 2) Blocked or dirty outdoor coil . 3) Extreme outdoor ambient conditions |
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Indoor Anti-Freeze Protection | E2 | 3 flashes and 1 sec Off | 1) Low return airflow. 2) Indoor fan speed is too low. 3) Indoor coil is blocked or dirty. |
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Refrigerant Leakage Protection | F0 | 9 flashes and 1 sec Off | 1) refrigerant leak(s). 2) Indoor coil temperature sensor not calibrated. 3) Refrigerant flow is restricted ( ex. valve, exv, debris) |
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Compressor High Discharge Temperature Protection | E4 | 7 flashes and 1 sec Off | Please refer to the malfunction analysis (discharge temperature, overload) in service manual. | ||
Overcurrent Protection | E5 | 5 flashes and 1 sec Off | 1) Supply voltage is unstable. 2) Supply voltage is too low and system load is too high. 3) Indoor coil is blocked or dirty. |
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Communication Malfunction | E6 | Continuous On | 1) Communication cable is mis-wired between indoor and outdoor units. 2) Indoor or Outdoor control board malfunction. |
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High Temperature Resistant Protection | E8 | 6 flashes and 1 sec Off | 1) Incorrect refrigerant charge level. 2) Refrigerant metering device malfunction. 3) Compressor malfunction. |
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EEPROM Memory Malfunction | EE | 11 flashes and 1 sec Off | Control board malfunction. | ||
System Configuration Malfunction | C5 | 1) No jumper cap inserted on the control board. 2) Incorrect or damaged jumper cap on control board. 3) Indoor and outdoor units are not compatible. |
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Pump Down or Gathering Refrigerant Status | F0 | 17 flashes and 1 sec Off | Optional Service Mode | ||
Indoor Ambient Temperature Sensor Malfunction | F1 | 1) Loose or bad connection between sensor and control board. 2) Indoor ambient temperature sensor damaged. 3) Control board malfunction. |
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Indoor Coil Temperature Sensor Malfunction | F2 | 1) Loose or bad connection between sensor and control board. 2) Indoor coil temperature sensor damaged. 3) Control board malfunction. |
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Outdoor Ambient Temperature Sensor Malfunction | F3 | 6 flashes and 1 sec Off | 1) Loose or bad connection between sensor and control board. 2) Outdoor ambient temperature sensor damaged. 3) Control board malfunction. |
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Outdoor Coil Temperature Sensor Malfunction | F4 | 5 flashes and 1 sec Off | 1) Loose or bad connection between sensor and control board. 2) Outdoor coil temperature sensor damaged. 3) Control board malfunction. |
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Outdoor Discharge Temperature Sensor Malfunction | F5 | 7 flashes and 1 sec Off | 1) Loose or bad connection between sensor and control board. 2) Discharge temperature sensor damaged. 3) Control board malfunction. |
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High DC Bus Voltage Protection | PH | 13 flashes and 1 sec Off | 1) Supply voltage on L1 and N is above 265Vac. 2) Capacitor on control board malfunction. 3) Outdoor control board malfunction. |
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Low DC Bus Voltage Protection | PL | 12 flashes and 1 sec Off | 1) Supply voltage on L1 and N is below 150Vac. 2) Capacitor on control board malfunction. 3) Outdoor control board malfunction. |
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Compressor Phase Current Protection | P5 | 1) IPM module malfunction. 2) Outdoor control board malfunction. 3) Compressor malfunction. |
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Capacitor Charging Malfunction | PU | Capacitor malfunction. Outdoor control board malfunction. |
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Module Temperature Sensor Malfunction | P7 | ||||
Module Temperature Protection | P8 | 1) Lack of thermal grease on IPM module. 2) Heat sink (radiator) not tightly mounted. 3) Control board malfunction. |
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Compressor Overload Protection | H3 | 8 flashes and 1 sec Off | 1) Wiring terminal OVC-COMP is loose. 2) Refer to the malfunction analysis in Service Manual. |
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IPM Module Protection | H5 | 4 flashes and 1 sec Off | 1) IPM module over heating. 2) Improper or Low voltage at the IPM module. 3) IPM module malfunction. |
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Indoor DC Fan Motor Malfunction | H6 | 1) Loose connections between fan motor and control board. 2) Fan motor or blower wheel bearings malfunction. 3) Control board malfunction. |
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Compressor De-Synchronized Malfunction | H7 | 1) Compressor voltage is not balance. 2) Control board malfunction. 3) Compressor malfunction. |
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Power Factor Correction (PFC) Protection | HC | 14 flashes and 1 sec Off | 1) Mis-wiring of the reactor filter and PFC capacitor. 2) Reactor filter or PFC capacitor malfunction. 3) Control board malfunction. |
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Outdoor Fan Motor Malfunction | L3 | 14 flashes and 1 sec Off | 1) Loose connections between fan motor and control board. 2) Fan motor malfunction. 3) Control board malfunction. |
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Incompatible Indoor and Outdoor Units | LP | 16 flashes and 1 sec Off | Indoor and outdoor units are not compatible. | ||
Start-Up Malfunction | LC | 1) Over charged with refrigerant. 2) Control board malfunction. 3) Compressor malefaction. |
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Compressor Phase-Current Detection Malfunction | U1 | Outdoor control board malfunction. | |||
DC Bus Voltage Level Dropping Malfunction | U2 | Unstable supply voltage. | |||
Current Detection Malfunction | U3 | Outdoor control board malfunction. | |||
Reversing Valve Malfunction | U4 | 1) Voltage to reversing valve is less than 175V. 2) Loose connections between reversing valve and control board. 3) Reversing valve solenoid malfunction. |
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Zero Crossing Detection Malfunction | U9 | Outdoor control board malfunction. | |||
Defrosting Status | note 1 | 16 flashes and 1 sec Off |
Notes: 1) During defrosting process, the heating indicator is on for 10s and off for 0.5s. 2) Refer to Service Manual for additional information.
Care and Cleaning
⚠️ WARNING Take notice of the following items before cleaning the indoor wall unit.
- To avoid electric shock or injury, do not attempt to clean the unit unless it has been turned off and disconnected from the main power supply.
- Do not wash the unit with water; this may cause an electric shock.
- During cleaning, be sure to use a stable standing platform.
Air Filter Cleaning
Changing your air filter on a regular basis prevents many problems. Dirty air filters will affect the performance and the longevity of your unit. It is recommended that air filters be cleaned every three (3) months.
To access and clean the filter:
- Open Front Panel Firmly grasp both sides of the front panel and pull upward to about 60 degree angle. (NOTE: do not force panel open).
- Remove Filter Remove the filter as indicated in the figure at right.
- Clean Filter Use vacuum to clean the filter. When the filter is very dirty, use warm water (below 110°F) to clean it, and then dry filter before replacing.
- Reinstall Filter Reinstall the filter and then close the panel cover tightly.
Diagram shows opening the front panel.
Diagram shows removing the filter.
Diagram shows cleaning the filter (vacuum or water).
Diagram shows reinstalling the filter.
Product & Installation Record
For your convenience, please record the model and serial numbers of your new equipment in the spaces provided. This information, along with the installation data and dealer contact information, will be helpful should your system require maintenance or service.
UNIT INFORMATION
Outdoor Unit:
Model No.:
Serial No.:
Indoor Unit:
Model No.:
Serial No.:
INSTALLATION INFORMATION
Date Installed:
DEALERSHIP/INSTALLER INFORMATION
Company Name:
Address:
Phone Number:
Technician Name:
For additional information, visit: https://ductless.alpinehomeair.com