Charter WiFi 7 Extender User Guide

1 Hardware Setup

1.1 Getting To Know Your WiFi 7 Extender

This product is designed for the In-Home and Business WiFi services for Spectrum customers. With a custom industrial design, this WiFi Extender can be placed in a central location to deliver superior WiFi network coverage.

The WiFi Extender provides:

• High performance:
  • Wi-Fi 7 IPQ9570(CPU) Tri-band 4+4+4 (2.4GHz, 5GHz, 6GHz)
  • Tri-Band wireless up to AX11000 (QCN6214(2.4G)+ QCN6274(5G)+ QCN6274(6G) 2.4G * 4 + 5G * 4 + 6E *4).
  • One 2.5G, Two x 1 Gigabit LAN Port + One 10 Gigabit LAN Port.
• High security: Firewall/VPN supported.
• Ease of setting up: Friendly wizard, visual setup & maintenance (Basic Mode), complete functions (Advanced Mode).

The WiFi Extender is an ideal choice for residential and SMB (Small Business) users who can enjoy a variety of wireless applications and services.

This chapter contains the following contents:

• Unpacking the WiFi Extender's Box
• Hardware Features
• Positioning Your WiFi Extender

1.2 Unpacking the WiFi Extender's Box

Open the box and remove the WiFi Extender, power adapter, Quick Start Guide, WiFi Network Name and Password sticker, and Ethernet cable.

Figure 1. Check the box contents. The box contains the following items: WiFi Extender, Power adapter, Quick Start Guide, WiFi Network Name and Password Sticker, and Ethernet cable.

If any items are missing or damaged, please contact Charter Communications. Please keep the original packaging materials in case you need to return the product for repairing.

1.3 Hardware Features

Before you cable your Extender, take a moment to become familiar with the front and rear panels. Pay particular attention to the LEDs on the front panel.

1.3.1 Front Panel

The WiFi Extender front and back panels feature the status LED and buttons as shown in the following figures.

Figure 2. WiFi Extender front view

Device Status LED Behavior

• Bring up: Illuminates in 2 seconds or less after receiving power, then enters 'Device booting' state.
• Device Booting: "Device Booting" state begins 2 seconds or less after receiving power.
• Device Connecting: Device LED begins "Device Connecting" once opensync's LED manager starts. LED Color: Blue, LED state: FLASHING. Supports Blue easing during the first 2 minutes of bootup if not connected with cloud, or for all other scenarios except "connected with cloud".
• Connected to Cloud: Device supports Blue solid if connected with cloud.
• Not connected to Internet: After the first 2 minutes of bootup, supports red easing if not connected with cloud and does not connect to Internet.
• Connected to Internet: After the first 2 minutes of bootup, supports white easing if not connected with cloud and can connect to Internet.
• Firmware Update/ Download: Supports alternate blue and red easing during firmware upgrade. Device LED illuminates for the duration of a firmware update/download. Restores previous LED state once complete. LED Color: Blue and Red. LED State: Easing. Duration: For the entire duration of firmware download/update. Note: Each color completes an easing cycle before the next. Blue and Red do not overlap.
• Thermal Panic: Device LED illuminates when the device enters "Thermal Panic" mode while booting. LED color: Red and White. LED state: FLASHING between Red and White. Duration: While the device is in thermal panic state.
• Factory Reset: Upon completing "Factory Reset Button Press", the device flashes red for 2 cycles followed by blue easing until reboot. LED Color: Red then blue. LED State: flash 2 times then easing. Duration: For the entire duration of firmware download/update. Supports 2-time Red flash followed by blue easing till reboot. Ignores other LED state changes during factory reset.
• Reboot: Upon completing "Reboot Button Press", the device flashes red for 1 cycle followed by blue easing until reboot. LED Color: Red then blue. LED State: flash 1 time then easing. Duration: For the entire duration of firmware download/update. Supports red flashing once in a reboot scenario, followed by blue easing until reboot. Ignores other LED status changes if in a rebooted state.
• Warehouse Mode: LED Color: Blue. LED State: Easing. Duration: For 2 minutes after boot up. When the device enters Warehouse Mode, it will be purple solid and ignore any LED status changes except for reboot, reset, and FAN error.
• Fan Error: When the device has a fan error, it will red flash.

1.3.2 Rear Panel

The Ethernet and buttons are shown in the following figure.

Figure 3. WiFi Extender rear view. The rear panel features Ethernet ports and a reset button.

• Factory Reset (Reset): Press and hold the Reset button for over 5 seconds to reset the WiFi Extender to factory settings.
• Ethernet Ports: (LAN 2x1G, 1x2.5G, 1x10G) Connect network cables into these ports to establish LAN connection.
• Power: Use the bundled AC adapter to connect your WiFi Extender to a power source.

1.4 Positioning Your WiFi Extender

The WiFi Extender lets you access your network from virtually anywhere within the operating range of your wireless network. However, the wireless communicating distance varies significantly due to placement of the WiFi Extender. For example, the thickness and number of walls the wireless signal passes through can affect and limit the range. For best results, WiFi Extender is likely to be placed as follow:

• Near the center of the area where your computers and other devices operate, and preferably within line of sight to your wireless devices.
• Accessible to an AC power outlet and near Ethernet cables for wired computers.
• In an elevated location such as a shelf, keeping the number of walls and ceilings between the WiFi Extender and your other devices to a minimum.
• Away from electrical devices that are potential sources of interference. Equipment that might cause interference includes ceiling fans, home security systems, microwaves, computers, the base of a cordless phone, or a 2.4 GHz cordless phone.
• Away from any large metal surfaces, such as a solid metal door or aluminum studs. Large expanses of other materials such as glass, insulated walls, fish tanks, mirrors, brick and concrete can also affect your wireless signal.

2 Sign-In Your WiFi Extender Cloud

The WiFi Extender contains an Internet cloud which lets administrators easily configure its features through the Internet.

2.1 Sign-In

Access the cloud interface at: https://tau-int.noc.plume.com/customer/673c3b6f7b745e000a2caa3e/location/6762cf2b698535000bf3c828/health

Cloud Model Name: EBE1V1K.

Router Model Name: SBE1V1K.

Pods & Nodes Check Status:

• Screenshot 1: Plume interface showing TP-throughput, Health Check, Profiler, Pods & Nodes, Devices. It indicates cloud model name EBE1V1K.
• Screenshot 2: Plume interface showing '2 Pods or Nodes on Account'. Details for 'ROOM 2' with Device Type Askey WiFi7 (SBE1V1K), Firmware Version 1.0.0-SCP-5.4.x715.1, Manufacturer SN 70KW24383710030.
• Screenshot 3: Plume interface showing 'ROOM 1' with Device Type EBE1V1K, Firmware Version 1.0.0-Extender-V5.4.x701, Manufacturer SN 70KW24383710022, Platform Version 2.0.0, 2.4 GHz WiFi (Ch 1, Width 20), 5 GHz WiFi (Ch 44, Width 160).
• Screenshot 4: Plume topology view showing connections between rooms and devices, including 'ROOM 2', 'DESKTOP-2FQV89K', and 'ROOM 1' (HQ807194-TPC2).

3 Regulatory Compliance Notices

Class B Equipment

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

FCC Caution

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

For product available in the USA/Canada market, only channel 1~11 can be operated. Selection of other channels is not possible.

The operation of this device is prohibited on oil platforms, cars, trains, boats, and aircraft, except that operation of this device is permitted in large aircraft while flying above 10,000 feet in the 5.925-6.425 GHz band.

Operation of transmitters in the 5.925-7.125 GHz band is prohibited for control of or communications with unmanned aircraft systems. This device is restricted for indoor use.

IMPORTANT NOTE: FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 46cm between the radiator & your body.

Power cord shall be connected to a socket-outlet with earthing connection.

This product is intended to be supplied by a UL Listed Power Adapter or DC power source marked 'L.P.S' or 'Limited Power Source', rated 12Vdc, 3.5 A and Tma 40°C (min.). If you require further assistance, please contact your Askey Computer Corp representative.