Instruction Manual

Warnings

• This appliance is equipped with a three prong grounding plug for your protection against shock.
• Do not immerse unit, cord or plug in liquid at any time.
• Unplug cord from outlet when not in use and before cleaning.
• Do not use this unit for anything other than its intended use.
• Do not use outdoors.
• Always use on a firm, dry and level surface.
• Do not use if unit has a damaged cord or plug, in the event the appliance malfunctions, or if the appliance has been damaged in any manner.
• Keep children and animals away from unit.
• All repairs should be done by authorized professionals only.
• Ensure that the designated power supply is adequate for continual usage and the voltage is correct.

*Improper installation, adjustment, alteration, service or maintenance can cause property damage, injury or death. Read the installation, operation and maintenance instructions thoroughly before installing or servicing this equipment.

Unpacking the Unit

• Check to ensure the shipping carton is not damaged.
• Remove all packing material and make sure all accessories and components are included in the box.

Installation

1. The unit should be placed in a clean and flat area that has a drain. Minimum clearance for the back of the unit should be at least 8 inches and 6 inches on each side. Clearance in front should be at least 12 inches. This is to allow for proper air discharge from the unit while it's running. If the minimal clearance on all sides is reduced, ice capacity will be reduced. For best results, do not install next to heat producing appliances.
2. The ambient temperature where this unit is going to be installed should have a minimum of 40°F and a maximum of 100°F.
3. Check the connection, voltage, and safety grounding after installation.
4. Installation should be performed by a professional technician only.

Electric Connection

This unit has a 115 volt NEMA 5-20P electrical connection. Please ensure proper voltage where installed.

Water Pipe Connection

This unit comes with all of the hoses and external water filter needed for your connection.

1. Connect your main water line to the external water filter.
2. Using the hose supplied, connect it to the 3/8" FPT water inlet connection at the top of the unit and then connect to the external water filter.
3. Using the other supplied hose, connect to the 5/8" FPT drain pipe connection and route that hose to your floor drain.
4. For the ice bin, attach the drain hose to the rear bin connection and route the hose to your floor drain.

Note: Cube ice machines use more water than what will end up in the bin as ice. Some water will be drained out every cycle to reduce the amount of hard water scale in the machine. This process is known as a water purge, and having an effective purge can increase the time between needed cleaning.

Environmental Requirements:

Diagram Description: A diagram shows the water connections: 'Power connection', 'Main water line' connected to an 'External filter', which then connects to the unit. A separate 'Drain pipe' is shown, with a symbol indicating 'Do not bend the drain pipe' (represented by a pipe with a cross through a bend).

Control Panel

The control panel features buttons for INIT, PREP, MAKE, DROP, INLET, and FAULT. It also includes controls for THICKNESS (+/-), CLEAN, and ON/OFF. An 8.8.8. display shows status. Error codes (E01-E10, E13) are listed with their comments and work modes.

Error Codes:

Operation

• Starting: After power and water supply are connected, switch the machine on using the ON/OFF button on the display panel.
• Pre-Cooling: The inlet valve opens, and the evaporator pre-cools for 30 seconds. The compressor starts, and the water pump stops. The inlet valve remains open until the specified level is reached.
• Ice-Making: The water pump starts after pre-cooling. Water flows through the evaporator, forming ice cubes.
• Ice Fall: When the machine reaches capacity, the pump shuts down, and the frost valve opens, allowing hot air into the evaporator. In 1-2 minutes, ice falls into the bin. Do not place hands in the ice bin during this process to avoid injury.
• Shutdown: To shut down a running machine, press the ON/OFF button on the control panel.
• Full Ice Bin: The machine automatically stops when the ice bin is full and restarts when it's emptied.

The machine will stop working when the following occurs:

• The ice does not fall after 3 attempts.
• The ambient temperature exceeds the maximum allowed temperature (100°F).
• The machine runs out of water.

Maintenance

This ice machine requires the following types of maintenance:

• Remove mineral scale buildup from the water and internal sensor system.
• Sanitize all parts of the ice machine's water system and storage bin.
• Clean or replace the air filter and condenser.

It is the user's responsibility to maintain the ice machine and storage bin in a sanitary condition. Ice machines also require occasional cleaning of their water systems with specific chemicals to dissolve mineral buildup.

Exterior Cleaning

Wipe all surfaces with a damp washcloth to remove dirt and dust. Use a mild soap and warm water solution for heavier grease and dirt. Avoid steel wool, abrasive pads, bleach, or citrus-based cleaners.

Descaling and Sanitizing

It is important to descale and sanitize the ice machine every six months to remove lime, scale, and mineral deposits. This process is recommended to be performed by an authorized professional. You will need descaler and sanitizing solutions.

1. Remove the front panel by unscrewing the four screws.
2. Remove the evaporator cover.
3. Remove all ice from the storage bin and dispenser.
4. Press the "CLEAN" button on the control panel to start the cycle.
5. Pour descaler into the reservoir. The unit will circulate, drain, and flush the descaler through the internal water system for about 20-30 minutes.
6. To clean internal components (water distributor, ice thickness sensor, adjustment screw, water level sensor, evaporator cover), mix 1 oz of descaler with 12 oz of water. Sanitize these components individually.
7. After sanitizing, return components to the machine and run the "CLEAN" cycle again to flush the sanitizing solution. The reservoir will refill. Pour sanitizing solution into the reservoir for the next sanitizing cycle (20-30 minutes).
8. Once the "CLEAN" cycle is complete, replace the evaporator cover and re-attach the front panel.

Ice Storage Bin

1. Remove and discard all ice from the storage bin.
2. Mix a descaler and water solution according to the descaler bottle's instructions.
3. Wash all interior surfaces of the ice storage bin to remove mineral scale buildup. Flush excess cleaning solution through the bin's drain.
4. Mix a sanitizer and water solution according to the sanitizer bottle's instructions.
5. Wash all interior surfaces of the ice storage bin and flush out excess sanitizer solution through the bin's drain.

Air Filters

Clean air filters regularly for efficient machine operation.

1. Pull out all air filters.
2. Wash off dust and grease with warm water.
3. Return filters to their original positions. Do not operate the unit without air filters in place.

Diagram Description: An illustration shows how to remove an air filter by pulling it out from the side.

External Water Filter

The external water filter must be checked regularly for proper filtration and water pressure. Change cartridges every 6 months or if water pressure drops low when the ice machine is filling with water.

Troubleshooting

Exploded Diagrams

BIM-350F/BIM-350H Exploded Diagram Components:

The exploded diagram shows the assembly of the BIM-350F/BIM-350H models. Key components include:

• Ref. 1: Microchannel condenser-329A (HX-L116-99-SHCL005)
• Ref. 2: Fan-EBM (EBMPAPST M4Q045-DA11-04 70/18W 115VAC)
• Ref. 3: Fan blades (Φ254 34°, hair dryer, aluminum)
• Ref. 4: Condensation sensor (Stainless steel probe 1000mm)
• Ref. 5: Inlet valve (110~120V 4W 50/60HZ Blue 1266220 1.2L)
• Ref. 6: Drain valve (DSVP12N-2LSX-120A 110V 60HZ 12W 74017-82)
• Ref. 7: Compressor-R290 (SECOP, NLE11MN, 115V,60Hz)
• Ref. 8: Dry filter (Φ19*150*3.1*6.5)
• Ref. 9: Expansion valve (R290 NO.3 poolTUB)
• Ref. 10: High-voltage switch (2.4~1.9Mpa R290)
• Ref. 11: Defrost valve body (6A)
• Ref. 12: Defrost valve coil (115V 6A 800MM)
• Ref. 13: Plastic ventilation window (Injection molding Square M1075)
• Ref. 14: Ventilation window filter (Split machine M1035)
• Ref. 15: PC board (Split machine, switch power supply, temperature control, with cleaning, with voice)
• Ref. 16: Display board (No voice, with cleaning button)
• Ref. 17: Electrical control fixing plate (Injection molding White voice M1109)
• Ref. 18: Control panel cover - splitter (Injection Colorless transparent M1027)
• Ref. 19: Spray pipe (13 columns)
• Ref. 20: Evaporator (12 rows * 13 columns)
• Ref. 21: Skateboard (ABS Injection molding White)
• Ref. 22: Ice full sensor - Hall type (750mm-3 line with Chuangli Logo)
• Ref. 23: Upper water pipe (Square tube spray pipe to water pump)
• Ref. 24: Water pump motor (YJF61/20 110~115VAC 50/60Hz)
• Ref. 25: Water level water temperature sensor (4P 2M)
• Ref. 26: Sink pump fixing plate (Injection molding ABS white M1077)
• Ref. 27: Sink (350 Injection molding M5004)
• Ref. 28: Front panel (SUS304-Drawing film-T0.6*613.94*555)
• Ref. 29: Door plastic end cap (Injection molding black main machine)

BIM-500F/BIM-500H Exploded Diagram Components:

The exploded diagram shows the assembly of the BIM-500F/BIM-500H models. Key components include:

• Ref. 1: Microchannel condenser-529A (HX-L116-99-SHCL006)
• Ref. 2: Axial Fan (YWF-4E-300B hair dryer, 110V~120V 60HZ)
• Ref. 3: Condensation sensor (Stainless steel probe 1000mm)
• Ref. 4: Inlet valve (110~120V 4W 50/60HZ Blue 1266220 1.2L)
• Ref. 5: Drain valve (DSVP12N-2LSX-120A 110V 60HZ 12W 74017-82)
• Ref. 6: Compressor-R290 (115V / 60HZ / R290)
• Ref. 7: Dry filter (Φ19*150*3.1*6.5)
• Ref. 8: Expansion valve (R290 NO.4 poolTUB)
• Ref. 9: High-voltage switch (2.4~1.9Mpa R290)
• Ref. 10: Defrost valve body (6A)
• Ref. 11: Defrost valve coil (115V 6A 800MM)
• Ref. 12: Plastic ventilation window (Injection molding Square M1075)
• Ref. 13: Ventilation window filter (Split machine M1035)
• Ref. 14: PC board (Split machine, switch power supply, temperature control, with cleaning, with voice)
• Ref. 15: Display board (No voice, with cleaning button)
• Ref. 16: Electrical control fixing plate (Injection molding White voice M1109)
• Ref. 17: Control panel cover - splitter machine (Injection Colorless transparent M1027)
• Ref. 18: Spray pipe (20 columns)
• Ref. 19: Evaporator (12 rows * 20columns)
• Ref. 20: Skateboard (ABS Injection molding white)
• Ref. 21: Ice full sensor - Hall type (750mm-3 line with Chuangli Logo)
• Ref. 22: Upper water pipe (Square tube spray pipe to water pump)
• Ref. 23: Water pump (YJF61/20 110~115VAC 50/60Hz)
• Ref. 24: Water level water temperature sensor (4P 2M)
• Ref. 25: Sink pump fixing plate (Injection molding ABS white M1074)
• Ref. 26: Sink (500 Injection molding M5005)
• Ref. 27: Front panel (SUS304-Drawing film-T0.6*814.7*555)
• Ref. 28: Door plastic end cap (Injection molding black main machine)

Warranty Information

One Year Warranty - Parts and Labor

BERG warrants the original purchaser that the unit's cabinet and all parts will be free from defects in material or workmanship under normal use and service for one (1) year from the date of original installation or one year after shipment date, whichever comes first. Defective parts will be repaired or replaced.

Warranty Procedures:

1. Furnish a replacement part, freight collect, in exchange for the returned part, freight collect.
2. Receive the defective part, freight collect; repair it; and return it, freight collect.

Additional Four Year Compressor/Evaporator Plate Part Warranty

In addition to the one-year warranty, BERG warrants its hermetically and semi-hermetically sealed compressor and evaporator plate for four (4) additional years from the date of original installation, not to exceed five (5) years and three (3) months after shipment. This warranty applies only to sealed compressor parts and not other components.

134A (404A) and R290 Compressor Warranty

The four-year compressor warranty is void if the following procedures are not followed:

1. The system contains R134A (R404A) and R290 refrigerant and polyol ester lubricant. If exposed to ambient conditions, the lubricant must be replaced. Failure to comply voids the warranty.
2. Dryer replacement is crucial when the system is opened for servicing. Use a dryer with XH-9 desiccant.
3. Achieve micron level vacuums of 500 microns or lower to ensure low moisture levels.

What is Not Covered by This Warranty

This warranty covers products shipped into the 48 contiguous United States. For products outside this area (Hawaii, Alaska, Puerto Rico, Canada), coverage is for parts only.

• Warranty Not Transferable: The warranty is not assignable and applies only to the original purchaser.
• No Consequential Damages: BERG is not responsible for economic loss, profit loss, or consequential damages, including food or product spoilage.
• Alteration, Neglect, Abuse, Misuse, Accident, Damage During Transit or Installation, Fire, Flood, Acts of God: BERG is not responsible for repairs or replacements due to these causes.
• No Implied Warranty of Merchantability or Fitness for a Particular Purpose: The stated warranties are exclusive and in lieu of all others.
• Transportation Costs: BERG will accept parts covered under warranty freight collect, provided prior approval is obtained.
• Warranty Claims: Claims must include model number, serial number, proof of purchase, installation date, and defect details. Legal action must commence within one year of the cause of action. For warranty issues and technical support, call 888-585-9440.
• Commercial Use Only: This equipment is intended for commercial use. The warranty is void if used in a non-commercial application.

Warranty Registration Card

Instructions: Mail the warranty registration card immediately after installation for the warranty to be in effect.

Address: BERG ICE MACHINES, 5130 Executive Boulevard, Fort Wayne, IN 46808, Attn: Warranty Registration

Information to Provide: Name of Business, Dealer Purchased From, Address, City, State, Zip Code, Model Number, Serial Number, Name of Individual Who Owns Business, Contact Phone Number, Contact E-mail, Date of Purchase, Signature.

Warranties are in effect from the installation date or 90 days, whichever comes first.