Privacy Notice

3.1. What is personal information and what is processing of personal information?

Personal information (or data) is any information relating to you and that alone or together with other pieces of information gives the person that collects and processes such information the opportunity to identify you as a person (e.g., your name, address, contact details, location, behaviours, unique identifiers, ethnicity, etc.).

Processing of personal information means any action, for example, collection, recording, organisation, structuring, storage, use or disclosure by any means.

3.2. What personal information we process and why?

We may process the following types of personal information when you contact us, work for or with us, purchase or use myenergi services or products:

3.3. Lawful basis for processing personal information

When we process personal data, we need to have a lawful basis for doing so, i.e.:

• Contract performance: e.g., process your queries, orders, or enquiries.
• Legal obligations: e.g., maintain a register of EV charger sales.
• Legitimate interest: e.g., recruitment, development and maintenance of our products and services, research, data analysis, share information with third parties (e.g., business partners, Distribution Network Operators).
• Consent: for example, to receive direct marketing. You can withdraw consent at any time.

3.4. How do we collect your personal information?

We may collect personal information from various sources:

• Directly from you: when you contact us, purchase products or services, enter competitions or promotions, etc.
• Our website, app and myenergi products: that provide us with information about how you use them and the devices in your home that you connect to them.
• Companies we work with: provide us with information to help us design, specify, and deliver our products and services to you, and to understand you and your requirements better.
• Surveyors, installers, and service engineers: provide us with information about your property, energy supply, the existing electrical installation, your installation requirements, and maintenance of myenergi products and other products we may install.

3.5. Automated decision making

We do not make any automated decisions about you.

3.6. How do we protect your personal information?

We take technical and organisational measures to ensure the personal information is processed in a manner that ensures appropriate security of information including protections against unauthorised or unlawful processing, accidental loss, destruction, or damage. For example, we implement policies and procedures, access and physical controls to our sites, unique user accounts, access restrictions and user rights, anti-virus software, and encryption.

3.7. Who do we share your personal information with?

We share personal information within the myenergi group for the purposes described in Section 3.2.

We also share personal data with third parties where appropriate and lawful to do so, for example:

• Surveyors, installers and service engineers: so that they can book appointments with you and provide installation and product maintenance services including where these services are provided by our Authorised Subcontractors.
• Infrastructure operators: such as distribution electricity network operators (DNO) when applying for permission to install products or notifying of the installation of products in accordance with system operator requirements and industry best practice.
• Accreditation and notification bodies: such as our competent persons scheme operator(s), or your local authority when notifying of works which are subject to Building Control requirements.
• Delivery companies: to deliver products that you have ordered from us.
• Other service providers, suppliers, and advisors: such as companies that support our IT, help us analyse the data we hold, process payments, send communications to our customers, provide us with legal or financial advice and generally help us deliver our services to you.
• Market research: occasionally we may ask our market research partners to contact our customers to help us find out how to improve our products and services.
• Third Party Partners: where you have specifically allowed us to share your personal data with, e.g., take part in a research project; connect your myenergi products with another company's products or services (for example Open Charge Point Protocol functionality); better understand your energy usage and costs.
• The Government or regulators: where we are required to do so by law or to assist with their investigations.
• Police and law enforcement: to assist with the investigation and prevention of crime or the apprehension or prosecution of offenders.
• Business Transfers: as we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
• Third parties analysing the use of our products: although the information we provide is aggregated and anonymised to prevent anyone being identified or more identifiable.
• Third parties that promote or introduce our products under a referral arrangement.

3.8. Transferring your personal information internationally

We process personal data in the UK and the European Union. If personal data is processed outside of these areas, we will implement controls and safeguards to comply with the applicable data protection laws, e.g., UK GDPR, (EU) GDPR.

3.9. How long do we hold personal information?

We will keep your personal information after you have made enquiries with us and for as long as you have an account with us. If you chose not to proceed with a quotation/design we have provided, or close your account with us, we will keep your personal information for a reasonable period to maintain our records, as our scheme operators require us to (e.g. Microgeneration Certification Scheme), and as required to maintain our legal obligations to you.

4.1. Direct Marketing

In accordance with the marketing preferences, you set with us, we may contact you by email, or other agreed channels, with information about products and services we believe you may be interested in. You can change these preferences or withdraw your consent at any time by unsubscribing from any such messages or contacting us at: marketing@myenergi.com.

4.2. Advertising on other websites and apps

We work with our advertising agencies to show you advertising about our products and services on websites or apps that you visit, at a time and in manner that we feel is relevant to you. To do this, our advertising agencies use anonymised information about the websites, apps, social media content and ads you interact with or view when connected to the Internet, to make sure the advertising you see is more relevant to you. The techniques our advertising agencies use (to determine what advertising to show you), recognise the device you are using but are not aimed at you as a named individual. Typically, cookies and similar technologies are used to target this type of advertising, read more in 'Cookies' Section.