OpenText Core Threat Detection and Response Service Description

This Service Description outlines the components and services provided by OpenText Core Threat Detection and Response. It is a cloud-based enterprise solution designed to analyze security telemetry from customer systems, detecting threats through behavioral analytics and correlation of anomalies. The service utilizes generative artificial intelligence (AI) and a Large Language Model (LLM) for activity summarization.

Key areas covered include SaaS delivery components, operational services like help desk support, architecture, application administration, service support, monitoring, capacity management, and change management. The document also details data backup and retention, SaaS security measures, audit procedures, incident response, and Service Level Objectives (SLOs) for provisioning, availability, and support.

For comprehensive terms, please consult the Micro Focus Customer Terms for Software-as-a-Service at opentext.com. Customer support is available via support.cyberreshelp.com.

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