HP LaserJet E52645 Series Firmware Readme

Product Information

Product Name(s):

• HP LaserJet Managed MFP E52645dn
• HP LaserJet Managed Flow MFP E52645c

Model Number(s): 1PS54A, 1PS55A

Firmware Datecode: 20201105

Firmware Revision: 2411114_061058

HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.11.0.2

Reminder: Dynamic security enabled printer. This Firmware includes dynamic security measures, which may prevent supplies with non-HP chips or circuitry from working now or in the future. More at: www.hp.com/go/learnaboutsupplies.

Description

This Readme file provides specific installation instructions and other information to consider before performing a firmware update for your HP LaserJet Series printer or MFP. Installation instructions are provided for Single and Multiple Printer Updates.

This document also provides specific update, installation, and troubleshooting information. For additional details on device features, refer to the online user guide found on the Windows Printing System Installer CD-ROM that came with your printer or at hp.com.

What is included in a Firmware bundle?

The HP LaserJet printer firmware update file available from the HP web site contains firmware for the printer, embedded JetDirect (if applicable), and HP paper handling accessories used with the device in one convenient download file. When the Remote Firmware Upgrade file is sent to the HP LaserJet Printer or MFP, the firmware for the engine and all connected accessories are upgraded.

Who needs this firmware?

HP Inc. provides firmware updates for your HP LaserJet Printer or MFP periodically throughout its supported lifecycle. A firmware update may be necessary if it is determined that you may benefit from the resolution of any issue that is documented below. These updates are available on the HP support web site.

Determining the current version level of your firmware

To determine the current level of firmware installed on the device:

1. Go to the printer's or MFP's control panel.
2. Swipe left and select the Reports application.
3. Select the Configuration/Status Pages menu.
4. Select the Configuration Page option.
5. Select Print.

On the printed Configuration page, look in the section marked "Device Information" for the Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware Revision will look something like this:

Firmware Datecode: 20190116

Firmware Revision: 2407081_000592

IMPORTANT NOTE:

Firmware Update Requirements

This firmware file requires an interactive update method. You CANNOT update these Product(s)/Model(s) using the traditional FTP, LPR or Port 9100 methods of upgrading. Please use one of the following methods listed below to update the firmware of this device.

Enhancements and Fixes by Firmware Revision

Details on new functionality, features, and fixes for various firmware releases.

FutureSmart Bundle Version 4.11.0.2 (Firmware Datecode: 20201105, Firmware Revision: 2411114_061058)

Enhancements:

• Base: No New Updates
• Digital Sending: No New Updates
• Analog Fax: No New Updates
• Security/Authentication: No New Updates
• Embedded JetDirect: No New Updates

Fixes:

• Base: This release is rolling due to a manufacturing change.
• Digital Sending: No New Updates
• Analog Fax: No New Updates
• Security/Authentication: No New Updates
• Embedded JetDirect: No New Updates

For information on HP Security Bulletins addressed by firmware releases, please visit: https://support.hp.com/security-bulletins

To initiate a subscription to receive future HP Security Bulletin alerts via email, visit: https://www.hp.com/go/alerts

FutureSmart Bundle Version 4.11.0.1 (Firmware Datecode: 20200808, Firmware Revision: 2411097_060496)

Enhancements:

• Base: Added device level notifications, such as paper out messages, to be displayed in the Workpath notification area.
• Base: Added support for both the HP and Honeywell barcode reader to allow input text at the control panel by reading a barcode.
• Digital Sending: No New Updates
• Analog Fax: Added support for Mixed Originals for fax jobs with pages longer than 15 inches in length.
• Security/Authentication: The Embedded Web Server Security Log now provides access to device generated Syslog event information. The log stores all generated syslog event messages to an internal file that can be exported from the device EWS Security page.
• Security/Authentication: Added support for the HP Smartcard NIPRNet Solution for US Government to authenticate automatically using the Signature or PIV-Authentication certificate. The preferred certificate for authentication is configured using the Prefer-GSC-IS over PIV card setting.
• Embedded JetDirect: A Workpath app might launch prior to SIO Authentication and storing previous saved credentials in the Cloud Vault.

Fixes:

• Base: Jobs may not get duplexed when media is loaded short edge feed in certain cases.
• Base: The Date and Time stamp within the Service Event logs can be different compared to the actual time, depending upon the time zone the printer is set to.
• Base: The device status of "Printer is low on toner/ink" displays in the Window's printer spooler when a long-life consumable, such as an image drum or fuser, is in a low status.
• Base: Scanning from 3rd Party TWAIN application takes longer than expected.
• Base: When using the physical keyboard, a press of the "Z" key will populate the screen with a "y" in the email field when using the Polish language.
• Base: 49.4A.04 error may occur intermittently when printing from certain types of customized applications.
• Base: Some media type strings are displayed incorrectly in Japanese language.
• Base: The device may stop processing groups of mixed copy/print jobs when Serverless Job Accounting/Local Quota is enabled.
• Base: If an export file is created with the Import/Export feature where the "Local quota and job accounting settings" is checked and the "Local Quota" setting in the Embedded Web Server (EWS) is disabled (EWS > General > Quota Settings > Local Quota), then the "Local Quota" setting in the EWS will no longer be available in the EWS after the import.
• Base: A device administrator may be unable to access secured Embedded Web Server features when a third-party Authorization proxy is registered.
• Base: A 49.DE.05 may occur when HPAC OXP is used in heavy volumes.
• Base: A "Copier disabled. Check copy control device" message appears on the control panel when a FIH accessory is connected, but insufficient copy credits are available.
• Base: Card Reader may fail after a power cycle and will require the device to be registered again before it works.
• Base: The configured auto-launch application may fail to launch if the user language is changed when signing in.
• Base: Japanese Localization for "Retry the Job" is incorrect for email notification.
• Base: A 49.4A.04 error may occur when printing certain types of PostScript files.
• Base: The Job Log does not display the full name of a Printed job.
• Base: Device hangs with a "JetAdvantage Link is Loading" message on the control panel when a kiosk app is uninstalled and then reinstalled without a reboot.
• Base: Workpath based apps may intermittently fail to load due to a boot time race condition.
• Base: Certain Workpath apps may display a different time on the home screen when compared to the Date/Time settings within the Embedded Web Server.
• Base: Granted permission may not work properly after upgrading when using certain Workpath apps.
• Base: Improved toner level status reporting when the printer is in an error state under certain environmental conditions.
• Digital Sending: The Digital Send file name generated is incorrect when using the device date and time suffix along with the preview option.
• Digital Sending: The "Send test Email" function of the Control Panel Setup for Scan to Email always fails with "SMTP Gateway not responding" when an SSL/TLS connection on port 465 is configured.
• Analog Fax: Sending 3 or more continuous IP fax jobs may result in a Communication Error.
• Analog Fax: Incoming faxes fail to connect after being answered by the MFP.
• Analog Fax: Fax speed dials with pauses ( , ) in the fax numbers cannot be restored after being exported.
• Analog Fax: Unable to block fax numbers with spaces and hyphen.
• Security/Authentication: Uses NTLM for authentication when SmartCard authentication is specified.
• Security/Authentication: Scan to folder is sending unsigned packets when the server sets the "Signing Enabled" flag.
• Security/Authentication: An intermittent 33.05.18 Security Alert may occur during a device power cycle.
• Security/Authentication: The HPAC app may launch prior to SIO Authentication and storing previous saved credentials in the Cloud Vault.
• Security/Authentication: LDAP with secure connection fails on server with Channel Binding enabled.
• Security/Authentication: Scan to DFS Folder may stop working, but may recover if enough time passes or printer is rebooted.
• Security/Authentication: In a network trace, there will be no Tree Connect after successful Session Setup packet when scanning to a DFS folder.
• Security/Authentication: A corresponding Event Log entry is not created when a Syslog event message is sent for a Potential Intrusion Detection event.
• Security/Authentication: When scanning to a DFS share, a network trace shows "Bad network name" response to Tree Connect packet.
• Embedded JetDirect: The device may become unresponsive in the morning or after long idle periods, which will require a power cycle.
• Embedded JetDirect: The device is unable to make a connection to HP Command Center even though the printer is online.
• Embedded JetDirect: The Current Settings page when printed in the Polish language is using incorrect structure and words.
• Embedded JetDirect: The connection screen in Polish language is not localized correctly.
• Embedded JetDirect: Web JetAdmin and HP Security Manager can't remediate SNMPv1/2 credentials when WiFi Direct is enabled.
• Embedded JetDirect: The Remote Control Panel feature will not load properly when using a Remote Embedded Web Server session over a Cloud Connected, Virtual JetAdvantage Management Connector (VJAMC) device.

FutureSmart Bundle Version 4.10.0.1 (Firmware Datecode: 20200205, Firmware Revision: 2410035_055348)

Enhancements:

• Base: No New Updates
• Digital Sending: No New Updates
• Analog Fax: No New Updates
• Security/Authentication: No New Updates
• Embedded JetDirect: No New Updates

Fixes:

• Base: Several PrintMarkerStatus supply OIDs are missing after upgrade to FutureSmart Firmware Bundle version 4.10.
• Digital Sending: No New Updates
• Analog Fax: No New Updates
• Security/Authentication: No New Updates
• Embedded JetDirect: No New Updates

FutureSmart Bundle Version 4.10 (Firmware Datecode: 20191224, Firmware Revision: 2410028_055004)

Enhancements:

• Base: Import and export functionality was extended to include more settings: Home Screen, Job apps, Contacts, Accounts and permissions, Energy/sleep, Local quota and Job accounting settings, and Manage trays settings.
• Digital Sending: No New Updates
• Analog Fax: No New Updates
• Security/Authentication: The default setting for "Allow firmware updates sent as print jobs (Port 9100)" has changed to Disabled (previously Enabled).
• Embedded JetDirect: Added the SLP keep alive setting to the Embedded Web Server's Networking Settings menu.

Fixes:

• Base: An "Unknown conflict" warning will appear on the control panel when the Display language is set to Norwegian.
• Base: Incorrect localization with Expert Copy screens.
• Base: The Home button does not work when a Workpath application is installed.
• Base: The PORT command in the Scan to Active FTP mode contains a null IP address.
• Base: Unable to use an Alternate Login when Enable Pre Prompt Check is Enabled for the Default Login Method.
• Base: Monochrome print jobs may not be restricted properly based upon the available quota credits when the Local Quota Service is enabled.
• Base: JetAdvantage Link Apps are presented to the user in the incorrect language when device language is set to Norwegian.
• Base: Signing into the device from the Control Panel takes longer compared to previous releases.
• Base: Slower than expected print speeds may occur when printing PDF files at 1200dpi with the HP Universal Printer Driver PostScript.
• Base: A "LOCALIZATION ERROR" occurs after upgrading from FutureSmart 3 and changing any setting within the Embedded Web Server's Copy/Print>Default Print Options menu.
• Base: The device status of "Printer is low on toner/ink" displays in the Window's printer spooler when a long-life consumable, such as an image drum or fuser, is in a low status.
• Base: The Print List button to print a list of all the stored jobs is translated incorrectly in German.
• Digital Sending: No New Updates
• Analog Fax: The left half of the Fax application control panel screen is missing.
• Security/Authentication: User group permissions may not work in the Embedded Web Server once an OXPd Authorization Agent is loaded.
• Security/Authentication: "The network folder path specified does not exist" warning is seen on the control panel when scanning to a shared folder with networks that are not configured with a DNS server.
• Embedded JetDirect: A Back up and Restore will fail to complete successfully if an administrator first accesses the HP Webservices Smart Cloud Tab within the Embedded Web Server.
• Embedded JetDirect: SNMPv3 fails to respond when the device is in a power save mode with certain configuration options being set.

FutureSmart Bundle Version 4.9.0.2 (Firmware Datecode: 20191116, Firmware Revision: 2409065_000054)

Enhancements:

• Base: No New Updates
• Digital Sending: No New Updates
• Analog Fax: No New Updates
• Security/Authentication: No New Updates
• Embedded JetDirect: No New Updates

Fixes:

• Base: Duplicate I/O Filters will be generated on every power cycle which may cause intermittent failures or inconsistent behaviors within the device. The duplicate I/O Filters can be seen on the Configuration page, under the Installed Personalities and Options section.
• Digital Sending: No New Updates
• Analog Fax: No New Updates
• Security/Authentication: No New Updates
• Embedded JetDirect: No New Updates

FutureSmart Bundle Version 4.9.0.1 (Firmware Datecode: 20191023, Firmware Revision: 2409058_053347)

Enhancements:

• Base: No New Updates
• Digital Sending: No New Updates
• Analog Fax: No New Updates
• Security/Authentication: Added support for both Whitelisting and Non-Whitelisting for SIO (Sign In Once) Enablement through HP Command Center.
• Embedded JetDirect: No New Updates

Fixes:

• Base: A 49.DE.11 error may occur when retrieving a stored job when the "Assist users to their job" setting is enabled.
• Digital Sending: No New Updates
• Analog Fax: No New Updates
• Security/Authentication: No New Updates
• Embedded JetDirect: No New Updates

FutureSmart Bundle Version 4.9 (Firmware Datecode: 20190916, Firmware Revision: 2409048_052884)

Enhancements:

• Base: Added the ability to process Print, Copy, Scan and Stored jobs simultaneously when Serverless Job Accounting is enabled.
• Base: Added a "Grand Total" row on the Usage Page to sum up the Print, Copy and Fax Equivalent Impressions for Letter/A4 pages.
• Base: Job Accounting performance improvements have been made which modifies the database to return the records in a "Last-In-First-Out" (LIFO) format.
• Base: Added the ability to allow the printer to wake from sleep/standby mode when swiping a digital badge on an attached security card reader.
• Base: Added the ability to schedule a restart under the Embedded Web Server (EWS) Troubleshooting menu to allow users to restart a device at a specific time and frequency.
• Digital Sending: Added support for the Universal Fax Driver which has replaced the legacy PC Send Fax Driver.
• Analog Fax: No New Updates
• Security/Authentication: No New Updates
• Embedded JetDirect: Increased the number of allowable IPv4 addresses within the Access Control List (ACL) to 20 entries.

Fixes:

• Base: The Copy, Scan or Print functionality may still be accessible while a user is signing out of the device.
• Base: The Image Preview is not displayed when retrieving stored print jobs from the device control panel.
• Base: Certain PDF files may print slowly, when printed directly via USB, the Embedded Web Server, or other direct-print workflows.
• Base: Certain PDF files may print slower than anticipated from the Apple Preview application using the Apple Airprint driver in macOS 10.13 and macOS 10.14.
• Base: Personal Jobs can be retrieved multiple times when using an Encrypted Password.
• Base: The wrong keyboard layout is displayed for the Polish language.
• Base: The Custom Control Panel Wallpaper image is erased when upgrading to FutureSmart Firmware Bundle Version 4.8 or 4.8.0.1.
• Base: An Acrobat Reader error may appear on the computer screen when opening a PDF in Acrobat Reader DC if the PDF is generated by an HP Digital Sending application and the media is loaded in the short edge feed direction.
• Base: A 49.DE.15 low memory error may occur due to a caching issue when logging In and Out of some third party solutions.
• Digital Sending: Text highlighting is incorrectly displayed when searching for text in scanned PDFs with OCR.
• Digital Sending: Copying Legal sized media may get clipped when using the Copy Client from OXPd 1.8.
• Analog Fax: Cannot create a fax speed dial within the Embedded Web Server when signed in as a Device User even though the Access Control menu has given permission to the Device User accounts.
• Analog Fax: Fax logs are not clearing properly when using a Web JetAdmin template to delete the fax activity log.
• Analog Fax: Fax send jobs are stuck in the active jobs queue with some failing with communication error 200.
• Analog Fax: 'Internal fax' is misspelled as 'Internet fax' when using the Japanese control panel language.
• Security/Authentication: Unhandled exception causes device to crash with 49.38.07 error immediately after Windows authentication.
• Security/Authentication: A 49.38.1B error may occur when using an invalid\offline HTTPS Device Alert endpoint.
• Security/Authentication: Safenet AT SC650 v4.1 card Smart Card: unique provisioning method prevents the middleware from finding the certificates.
• Security/Authentication: A CA signed ID certificate is replaced with a printer generated self-signed ID certificate when upgrading from FutureSmart 4.5.6 (or newer) to FutureSmart 4.7.3 (or older).
• Embedded JetDirect: IPv6 DHCP request packet contains a null Identity Association (IA). This works with the RFC and MS servers, but QIP servers do not handle this well.
• Embedded JetDirect: A printer performance slow down may occur with excessive mDNS traffic on a network.
• Embedded JetDirect: A stapled document will hang the printer when printing through the Google Cloud print solution.
• Embedded JetDirect: The default paper size may be incorrect when using the Google Cloud Print Driver.

FutureSmart Bundle Version 4.8.0.1 (Firmware Datecode: 20190701, Firmware Revision: 2408071_000190)

Enhancements:

• Base: No New Updates
• Digital Sending: No New Updates
• Analog Fax: No New Updates
• Security/Authentication: No New Updates
• Embedded JetDirect: No New Updates

Fixes:

• Base: HP Jet Advantage Link Applications do not launch properly and a "Failed to get device token. Please enable HP Web Services on EWS" error message will be displayed on the device control panel.
• Digital Sending: No New Updates
• Analog Fax: No New Updates
• Security/Authentication: CVE-2019-6334 - Solution application signature checking may allow potential execution of arbitrary code.
• Embedded JetDirect: No New Updates

FutureSmart Bundle Version 4.8 (Firmware Datecode: 20190614, Firmware Revision: 2408067_049142)

Enhancements:

• Base: Added a recursive query to get all the user members from a group to provide sub groups Permission Set.
• Base: Added the ability to change the font color and effects to improve readability in Home Screen applications.
• Base: Added functionality that would restrict an end user from entering the copy application without credits when using a FIH (Foreign Interface Harness) solution.
• Base: Added new naming formats of the scanned file in Scan to Network folder (%DEVICE_HOSTNAME_PQDN%,%DEVICE_DATE_YYMMDD%).
• Base: Added support for the HP Custom Color Manager Software tool. The tool provides color management capabilities to optimize color printing to better match customer's needs.
• Digital Sending: Added the ability to manually adjust the scaling of an ADF scanned image in the feed direction.
• Analog Fax: No New Updates
• Security/Authentication: Added middleware support for SafeNet AT SC650 v4.1t smartcard.
• Embedded JetDirect: No New Updates

Fixes:

• Base: Entering a PIN number for a stored job will unlock stored Jobs of another user with the same PIN number.
• Base: The Cancel button is not correctly notifying authentication solutions at sign-in when user presses the cancel button.
• Base: Jobs may not get duplexed when media is loaded short edge feed in certain cases.
• Base: Job is cancelled after swiping badge and logging out immediately after scan completes.
• Base: HP Web JetAdmin might not be able to correctly identify the printer within its firmware repository.
• Base: Barcodes are not printed properly in some documents during direct PDF printing.
• Base: An Empty keyboard screen appears after an user authentication is initiated by pressing the "Number of Copies" field of the Copy application button in the device home screen.
• Base: The Expert Copy feature has been temporarily disabled for an user experience redesign and will be reenabled in a future firmware release.
• Digital Sending: Text highlighting is incorrectly displayed when searching for text in scanned PDFs with OCR.
• Digital Sending: Copying Legal sized media may get clipped when using the Copy Client from OXPd 1.8.
• Analog Fax: Cannot create a fax speed dial within the Embedded Web Server when signed in as a Device User even though the Access Control menu has given permission to the Device User accounts.
• Analog Fax: Fax logs are not clearing properly when using a Web JetAdmin template to delete the fax activity log.
• Analog Fax: Fax send jobs are stuck in the active jobs queue with some failing with communication error 200.
• Analog Fax: 'Internal fax' is misspelled as 'Internet fax' when using the Japanese control panel language.
• Security/Authentication: Unhandled exception causes device to crash with 49.38.07 error immediately after Windows authentication.
• Security/Authentication: A 49.38.1B error may occur when using an invalid\offline HTTPS Device Alert endpoint.
• Security/Authentication: Safenet AT SC650 v4.1 card Smart Card: unique provisioning method prevents the middleware from finding the certificates.
• Security/Authentication: A CA signed ID certificate is replaced with a printer generated self-signed ID certificate when upgrading from FutureSmart 4.5.6 (or newer) to FutureSmart 4.7.3 (or older).
• Embedded JetDirect: IPv6 DHCP request packet contains a null Identity Association (IA). This works with the RFC and MS servers, but QIP servers do not handle this well.
• Embedded JetDirect: A printer performance slow down may occur with excessive mDNS traffic on a network.
• Embedded JetDirect: A stapled document will hang the printer when printing through the Google Cloud print solution.
• Embedded JetDirect: The default paper size may be incorrect when using the Google Cloud Print Driver.

FutureSmart Bundle Version 4.7.3.1 (Firmware Datecode: 20190511, Firmware Revision: 2407349_000070)

Enhancements:

• Base: No New Updates
• Digital Sending: No New Updates
• Analog Fax: No New Updates
• Security/Authentication: No New Updates
• Embedded JetDirect: No New Updates

Fixes:

• Base: No New Updates
• Digital Sending: No New Updates
• Analog Fax: No New Updates
• Security/Authentication: A CA signed ID certificate will be replaced with a printer generated self-signed ID certificate when upgrading from FutureSmart 4.5.6 (or newer) to FutureSmart 4.7.3 (or older).
• Embedded JetDirect: No New Updates

FutureSmart Bundle Version 4.7.3 (Firmware Datecode: 20190408, Firmware Revision: 2407346_045653)

Enhancements:

• Base: No New Updates - Original Release
• Digital Sending: No New Updates - Original Release
• Analog Fax: No New Updates - Original Release
• Security/Authentication: No New Updates - Original Release
• Embedded JetDirect: No New Updates - Original Release

Fixes:

• Base: No New Updates - Original Release
• Digital Sending: No New Updates - Original Release
• Analog Fax: No New Updates - Original Release
• Security/Authentication: No New Updates - Original Release
• Embedded JetDirect: No New Updates - Original Release

Current Firmware Revisions Included in this Bundle

The following tables list the firmware components and their versions included in this bundle.

No Previous Releases -- Original Version

Installation Instructions

NOTE: Please be aware that an update in some circumstances may require 10 minutes or more to complete.

You can send the firmware update to a device at any time; the device will wait for all I/O channels to become idle before cycling power.

Please print a configuration page prior to performing any firmware update. To print the configuration page:

1. Go to the printer's control panel.
2. Swipe left and select the Reports menu.
3. Select the Configuration/Status Pages menu.
4. Select the Configuration Page option.
5. Select Print.

On the printed Configuration page, look in the section marked "Device Information" for the Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware Revision will look something like this:

Firmware Datecode: 20170315

Firmware Revision: 2403276_005859

The elapsed time for an update depends on the I/O transfer time as well as the time that it takes for the printer to reinitialize. The I/O transfer time depends on the speed of the host computer sending the update and the I/O method (USB or network).

The re-initialization time will depend on the specific hardware configuration of the printer, such as the number of EIO devices installed, the presence of external paper handling devices, and the amount of memory installed. Finally, any print jobs ahead of the firmware job in the queue will be printed before the update is processed.

NOTE: When the update process has completed, the LaserJet will need to be rebooted. Once the printer is back online, print a Configuration Page and verify that the new firmware has been installed.

Additional information to know

The firmware file will be in the following file format "xxxxxxx.bdl" where "xxx" indicates the firmware file name and the ".bdl" is the file extension.

This file requires an interactive update method. You cannot update the printer using the traditional FTP, LPR or Port 9100 methods of upgrading. Please use one of the following methods listed below to update the firmware of this device.

How to perform firmware upgrades.

Embedded Web Server:

(control panel is at a Ready screen)

After uncompressing the file, you will see a xxxxxxx.bdl file.

1. Open an Internet Browser Window.
2. Enter the IP address in the URL line.
3. Select the Firmware Upgrade link from within the General tab.
4. Select Choose File and browse to the location that the firmware upgrade file was downloaded to, and then select the firmware file.
5. Select the Install button to perform the upgrade.

NOTE: Do not close the Browser Window or interrupt communication until the Embedded Web Server displays the Confirmation Page.

6. The printer will automatically reboot unless you are downgrading. If downgrading Firmware, you will be prompted to select the Rollback option.

NOTE: Please be aware that an update in some circumstances may require 10 minutes or more to complete.

Once the printer or MFP is back online, print a Configuration Page and verify that the new firmware has been installed.

Walk-up USB thumb drive:

(Standard control panel menu)

After uncompressing the file, you will see a xxxxxxx.bdl file.

1. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumb drive).

NOTE: USB Flash Drives that are not in a Fat32 format or having a CD formatted partition may not be recognized by the printer. You may need to try a different USB flash drive.

2. Turn the printer ON.
3. Swipe to the left and select the Support Tools application.
4. Select the Maintenance menu.
5. Select the USB Firmware Upgrade menu.
6. Insert the portable USB storage device with the xxxxxxx.bdl file on it into the USB port on the front control panel of the product.
7. Select the xxxxxxx.bdl file you would like to use.

NOTE: If there is more than one xxxxxxx.bdl file on the storage device, make sure that you select the correct file for this product.

8. Select the Install button on the bottom of the screen.
9. Select the Upgrade, Re-install or Downgrade option depending on the task you are performing. The firmware upload process will begin.

When the upload is complete, the printer will reboot automatically and start the upgrade process.

NOTE: The upgrade process may take up to 10 minutes to complete. Please do not interrupt the updating process.

Once the printer or MFP is back online, print a Configuration Page and verify that the new firmware has been installed.

Pre-Boot walk-up USB thumb drive:

(control panel Pre-Boot menu)

NOTE: Only to be used if the printer is not able to boot to READY.

After uncompressing the file, you will see a xxxxxxx.bdl file.

1. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumb drive).

NOTE: USB Flash Drives that are not in a Fat32 format or having a CD formatted partition may not be recognized by the printer. You may need to try a different USB flash drive.

2. Turn the printer ON.
3. Press the HP logo in the middle of the screen when you see the "1/8" under the logo.
4. Press the Down arrow to highlight Administrator, and then press OK.
5. Press the Down arrow to highlight Download, and then press OK.
6. Insert the portable USB storage device with the xxxxxxx.bdl file on it.
7. Press the Down arrow to highlight USB Thumbdrive, and then press OK.
8. Press the Down arrow to highlight the xxxxxxx.bdl file, and then press OK.

NOTE: Please make sure the firmware file is located in the root directory of the flash drive. If you have more than one .bdl file on your USB flash drive, select the file you want loaded and press OK.

Please be patient since this may take up to 10 minutes to complete.

9. When the message Complete appears on the control panel display, power cycle the printer.
10. The printer will start the upgrade process and will continue to boot to the Ready state.

NOTE: Please be patient since this may take up to 10 minutes to complete.

Once the printer or MFP is back online, print a Configuration Page and verify that the new firmware has been installed.

Web Jetadmin:

(Supported with version 10.4 SR1 with FP4 or newer)

Please visit www.hp.com and type "Web Jet Admin" in the "Search" Box to find more information about new releases of Web Jetadmin and the release note information for those releases.

Upgrading Firmware:

1. Start Web Jetadmin 10.4 SR1 with FP4 or newer.
2. From the "Device Management" section, select "All Devices" (or the appropriate device group). An “All Devices" list will appear in the center window.
3. Find your device in the list, or type the IP address of the device in the Quick Device Discovery section in the lower-left of the screen (this will highlight your device in the device list). You can sort the device list by clicking on a column name at the top.
4. If your device list is sorted by model number, you may select multiple devices with the same model number by Control-Click or Shift-Click.
5. Right-click on the device and select "Upgrade firmware...".
6. An Upgrade Firmware window will appear. Select “Device firmware" and click "Next".
7. A list of available firmware will appear. If the correct version is listed, click "Next", and the upgrade process will start.

NOTE: If the correct firmware version does not appear within the list, you will need to manually upload it into WJA. New firmware may be available on an FTP site prior to appearing on hp.com. The instructions below allow you to upload a firmware file from your local PC to WJA 10.4 SR1 with FP4 or newer.

Uploading new firmware files into WJA:

1. Click on “Firmware/Firmware Repository” in the "Device Management" pane.
2. A "Firmware Repository" window will appear in the center of the screen.
3. Click on "Upload" in the upper-right of the window.
4. Browse to the .bdl file on your local PC.
5. Click "Upload".
6. Once the .bdl file is uploaded, go back to step 2 in the first section and complete steps 2 through 6.

NOTE: Do not turn printer off during the update process! When the update process is complete, the printer will automatically reboot. If the firmware update process fails, Web JetAdmin will provide notification with a page (screen) of information regarding the reason(s) for failure. A link will be provided to attempt the process again.

System Requirements

The Firmware upgrade process requires a network or USB port connection.

Technical Assistance

Some of the services below are provided for the United States only. Similar services to those listed below are available in other countries. See your printer's user guide or call your local authorized HP dealer.

Customer Support

See your printer's user guide or call your local authorized HP dealer.

Internet

An anonymous FTP library service is available worldwide for around-the-clock-access to drivers and technical support information for HP peripheral and computer products.

Please note that paths may change without notice. Access the Internet or FTP address and use the menus to locate the software or support of your choice.

URL for HP LASERJET ENTERPRISE MFP M528 and Managed E52645 SERIES Support

• URL for Firmware downloads: www.hp.com/support/ljE52645
• URL for Support: http://www.hp.com/go/support

• URL for Access HP: http://www.hp.com
• FTP address: ftp.hp.com
• Login: anonymous
• Password: your Internet email address

Additional Information

Refer to your printer's user guide for additional methods of obtaining software and support information, such as printer driver distribution centers, other online services, fax services, and other online support.

Legal Statements

Trademark Notices

MS-DOS, Windows, Windows 2000, Excel 2000, Microsoft Office, Windows Server 2003, Outlook, PScript and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and/or other countries.

PostScript is a registered trademark of Adobe Systems Incorporated.

Quark and QuarkXpress are trademarks of Quark Inc.

Mac, Macintosh and Safari are registered trademarks of Apple Computer, Inc.

The Adobe logo, Acrobat, the Adobe PDF logo, Distiller, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Novell is a registered trademark of Novell, Inc., in the United States and other countries.

Netscape Navigator is a registered trademark of Netscape Communications Corporation in the United States and other countries.

License and Copyright

© Copyright 2019 HP Inc., L.P.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.