Trouble Shooting Steps
The Keyboard Doesn't Work
- Make sure the USB receiver has been plugged into the PC/laptop/Mac...
- If the third LED of keyboard light but no response, the keyboard lost connection with USB receiver.
- Try to pair the keyboard with USB receiver as follow:
- Turn off keyboard power and unplug the USB receiver.
- Turn on keyboard power; press and hold ESC & "+", the power LED keep flashing (it means keyboard is searching the USB).
- Plug USB receiver to USB ports quickly, make sure the distance between the keyboard and the USB receiver does not exceed 20 cm.
The Mouse Doesn't Work
- Take the USB receiver out and turn off the mouse.
- Turn on the mouse and press the pairing button near the switch.
- The power LED will blink in red as indicated in searching status.
- Plug the USB receiver back to PC.
The Mouse Is Lagging and Slow
- Make sure the distance between mouse and USB receiver is no more than 20cm.
- Turn off the power supply of the keyboard and mouse.
- Reinstall the USB receiver.
- Turn on the power supply of the keyboard and mouse.