User Guide for Kiwi bank models including: QuickPay Device, QuickPay, Device
File Info : application/pdf, 2 Pages, 761.83KB
DocumentDocumentQuickStart User Guide How to use your Kiwibank QuickPay device Key features of your Kiwibank QuickPay device Volume buttons Notification bar Card insert Card swipe Accessibility mode button USB-C charging port Power/sleep button Contactless card reading area Get connected 1 Charge it up Simply insert the USB cable into the USB adapter and plug it into a wall socket. We recommend charging your device as often as you charge your phone. 2 Plug it in Insert the USB-C into the USB-C charging port. Look for this icon at the top right of the screen. If you see it, your Kiwibank QuickPay device is charging. Power button 3 Turn it on Press and hold the power button. The screen should light up after a few seconds. 4 Wait for it to power up Once your device turns on, it'll open to the payment screen. You can start taking payments straight away. Start taking payments 1 Put in the amount, then tap `Purchase' If you want to add a note to the transaction just tap the icon in the top right corner. Hand the device to your customer They can then insert, swipe or tap their card (or mobile wallet) and enter their PIN (if needed). 3 All sorted Once the payment's been accepted, you'll see the word `Approved' on screen. Your QuickPay device comes with a SIM card, so connecting to Wi-Fi is optional. If you'd like to connect to Wi-Fi, please follow these steps: 4 Want to send a receipt? If the customer wants a receipt, select `Email' to send, or `No Thanks' to finish. 1 Connect to Wi-Fi To connect, simply swipe down from the notification bar (the top of the screen) then tap and hold the Wi-Fi icon. 2 Find your network Once you've tapped the Wi-Fi icon, choose your network from the list. (you can choose a cellular hotspot from the list too). 3 Connect to your network Tap `Connect'. Once you're connected, press the button at the bottom of the screen to return to the Payment screen. We take security seriously To make sure you and your clients stay safe, your Kiwibank QuickPay device will automatically check your network has the right security settings before connecting. The device won't connect if the network isn't secure, e.g. a public network. ST7358 SEP22 Wake your device Your device will go into sleep mode when it's not being used. To wake just press the power button. Power button Refunds You'll need a passcode, if you don't have one call us on the number below. To process a refund: Click on the menu and select `transaction history' or `search transactions' Find the transaction to refund and click on it Select `Refund' and click either `Full' for a full refund or `By amount' for a partial refund If `By amount' is selected, enter the amount in the `Subtotal' Remember: You'll only be able to set a passcode if you're a listed signatory. Call us: 0800 233 824 Email us: merchantservices@kiwibank.co.nz Go online: Kiwibank.co.nz/QuickPay