BLUETTI Warranty Policy

This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as permitted by law, BLUETTI does not exclude, limit, or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights, you should consult the laws of your country, province, or state.

Warranty Period

*For Indiegogo AC200 Backers, exclusive 36 Months hassle-free warranty.

Replacement / Maintenance

Exclusions

• Misused/abused/damaged by accident/damaged due to acts of nature (e.g., lightning strikes, tornadoes, hurricanes).
• Unauthorized modification/repair/dis-assembly or operation not in accordance with official instructions or manuals.
• Non-quality related issues.
• Items purchased from unauthorized resellers.
• Used for special applications other than normal consumer use.
• Lost / stolen / free / refunded product.
• Any defects or damages caused by exposure to excessive heat, cold, liquids, or other external causes.
• Not able to provide valid proof of purchase.

How to Claim Warranty?

Feel free to contact our customer service team at service@bluettipower.com.

Refund

BLUETTI offers a 30-day hassle-free money-back guarantee. We provide a prepaid return label for quality problem products. For other issues, customers need to pay for the return shipping fee. This applies only to products purchased directly from BLUETTI. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.

Generally, if a customer receives a product and wishes to return it, they should contact BLUETTI. After the goods are returned, BLUETTI will process the refund within approximately 4-7 working days. Refunds will be issued directly from the backend of the Shopify website or via PayPal.

Please note: The 30-day money-back guarantee is not applicable on unpacked products. Ensure the package is in good condition and will not affect re-sale. Shipped orders cannot be refunded during transportation.

Valid Proof of Purchase

• Provide valid purchase voucher, including purchase channel, order number, shipping tracking number, and other information.
• Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.
• More than one type of proof of purchase may be required to process a warranty claim (e.g., receipt of money transfer and confirmation of address where the item was originally shipped).
• The defective item's serial number (usually on the bottom of the product) and/or visible proof (e.g., a short video) depicting the defect will be required.

How to Return/Replace/Repair an Item

1. Contact service@bluettipower.com to obtain a Return Merchandise Authorization (RMA) Number. BLUETTI will not accept returned items without prior authorization and an RMA.
2. Write the RMA number on the shipping label outside the package. RMA numbers should be clearly displayed on the shipping label of the returned package. Do not write the RMA number directly on the box. Packages without an RMA number on the return shipping label may not be accepted by the local warehouse.
3. BLUETTI will repair/replace (at BLUETTI's expense) any faulty products during the warranty period. A replacement resumes the warranty period left of the original order.
4. BLUETTI will proceed with replacement within 14 business days after confirming that the defective item is received at the warehouse. The final resolution is subject to the availability of replacement items.

Shipping Costs Should Be Paid by Customer in the Following Situations:

1. Returning products without any proven defect.
2. Warranty claims on items taken outside the original country of purchase.
3. Returning items claimed to have defects but found to be in proper functioning status by BLUETTI.
4. Costs related to unauthorized returns (any returns made outside the approved warranty process).