Experion Backup and Restore Release 501.3
EBR R501.3 Hotfix 2 Software Change Notice
Document ID: TP155013P2A
Date: December 2020
Disclaimer
This document contains Honeywell proprietary information. Information contained herein is to be used solely for the purpose submitted, and no part of this document or its contents shall be reproduced, published, or disclosed to a third party without the express permission of Honeywell International Sàrl. While this information is presented in good faith and believed to be accurate, Honeywell disclaims the implied warranties of merchantability and fitness for a purpose and makes no express warranties except as may be stated in its written agreement with and for its customer. In no event is Honeywell liable to anyone for any direct, special, or consequential damages. The information and specifications in this document are subject to change without notice.
Copyright 2020- Honeywell International Sàrl
About this guide
Scope
This Software Change Notice describes the prerequisites, resolved PARs, applicable nodes, and steps to install the hotfix. Additionally, the SCN contains information about the change impact and additional information for this hotfix. The latest version of this SCN is always available on the Honeywell Process Solutions website.
About the Hotfix
This is latest updates (Build: 12.5.16386) provided by the Acronis for general changes.
Problems resolved
Not applicable.
Issues
Not applicable.
Limitations
Not applicable.
Hotfix removal
Not applicable.
Hotfix distribution
[ ] Not Limited [ ] Limited for:
Localization
[ ] Not impacted [ ] Hotfix may contain strings in English. A Localization version to be included in the next release. [ ] Needs additional localization support.
Cumulative Hotfix
[ ] Yes. See Prerequisites [ ] No
Before you begin
⚠️ Before you install the hotfix, contact HPS Migration Help Desk. Contact the Help Desk at least four weeks before you install the hotfix.
Prerequisites
The hotfix must be installed on a node on which the EBR R501.3 software is installed.
Hotfix installation checklist
| Task order | Task | Reference |
|---|---|---|
| 1 | Prerequisites | See section Prerequisites |
| 2 | Supported Releases | See section Supported Releases |
| 3 | Installing the hotfix | See section Hotfix installation |
Supported Releases
| Product | Version |
|---|---|
| Experion PKS | R51x R50x R500 R431 R430 R410 |
| Experion Backup and restore | R501.x R500 R432 R410 |
For other support information refer the latest EBR R501.3 Hotfix 2 SCN available on Honeywell Process Solutions website: https://www.honeywellprocess.com.
Verify the present version on the node
Perform the following steps to verify the present version on the node.
- Launch Acronis Backup & Recovery 12.5.
- From the top right corner, click on the profile icon and then select About. The About page appears.
Screenshot of the Acronis Backup & Recovery 12.5 dashboard. The dashboard shows various sections like Overview, Status, Storage, Activities, and Alerts. A profile icon is visible in the top right corner.
Copying and extracting the Hotfix
Perform the following steps to copy and extract the Hotfix.
- Copy the EBR_R501.3_Hotfix_2.zip file to a temporary folder on your hard disk.
- Extract the EBR_R501.3_Hotfix_2.zip file.
- Burn the extracted file AcronisBackup_12.5_16386_en-US.exe into a DVD.
Hotfix Installation
Below is the checklist providing the sequence for upgrade.
| Step | Action | EBR Hotfix SCN Section # |
|---|---|---|
| 1 | Install the Hotfix. | Section 2.1 Installing the Hotfix. |
| 2 | Validate the Hotfix. | Section 2.2 To validate the Hotfix installation |
| 3 | Post installation tasks | Section 2.3 Post installation tasks |
Installing the Hotfix
Prerequisites
Ensure that none of the backup plans are scheduled to run during the upgrade.
To install the Hotfix
Perform the following steps to install EBR Manager Software package.
- Insert the EBR Hotfix Installation DVD into the DVD drive.
- Double-click Open Folder to view the file. or Right-click on the DVD drive and then select Open.
- Select AcronisBackup_12.5_16386_en-US.exe, right-click and select Run as administrator. User Account Control dialog box appears. Click Yes.
- If Acronis is earlier installed, click Update.
Screenshot of the Acronis Backup & Recovery setup wizard, displaying a welcome message and an 'Update' button.
Click Restart.
Screenshot of the Acronis Backup & Recovery installation progress dialog, showing a 'Restart' button.
After the installation is complete, message appears.
Click Close.
Screenshot of the Acronis Backup & Recovery installation completion dialog, showing a 'Close' button.
To update All In One Appliance
Perform the following steps to update All In One Appliance.
- Copy the EBR_R501.3_Hotfix_2_AIO_16386.zip file to a temporary folder and extract the files.
- Copy the extracted files to a folder accessible by the All In One Acronis Virtual Machine (VM).
- From the extracted folder, boot the All In One Acronis VM with AcronisBackupAppliance.iso.
After reboot, the Setup page appears.
Make sure to verify if the ISO file version appearing under "Current settings" of the Setup page is the version you want to update.
Screenshot of the Acronis Cyber Backup appliance initial setup screen. It displays fields for 'Current settings' including Acronis Cyber Backup version (On the ISO file: 12.5, On the disk: 12.5.16386), Host name, and Network settings. Options like 'Update', 'Exit and reboot' are available.
Select Update.
The Welcome to Cyber Backup appliance page appears.
Screenshot of the Welcome to Cyber Backup appliance page, providing links to connect to the console.
To access the Dashboard, click on the link under Acronis Cyber Backup console.
To validate the Hotfix installation
Perform the following steps to validate the Hotfix installation on the node.
- Launch Acronis Backup & Recovery 12.5.
- Click Help icon at the top right corner. The About page appears.
Result: The version on the node should be of the latest Build.
Screenshot of the Acronis Backup & Recovery 12.5 interface. The left navigation pane shows sections like Overview, Dashboard, Status, Alerts, Activities, Reports, Storage, and About. The 'About' page is displayed, showing 'Acronis Cyber Backup 12.5 Build: 16363' and other details.
Post installation tasks
Perform the following steps after the hotfix installation.
- Launch Acronis Backup & Recovery 12.5.
- On the left pane, under Settings, click Agents.
Screenshot of the Acronis Backup & Recovery left navigation pane, with 'Settings' expanded to show 'Administrators', 'Agents', 'Licenses', 'SAN storage', 'Storage nodes', 'System settings', and 'Tape management'. The 'Agents' option is highlighted.
Select the Hostname and double-click on Agent version.
On the right pane, select the Hostname and click Upgrade agent.
Screenshot showing the Acronis Backup Agents list, with options to 'Upgrade agent' and view agent version.
The Specify credentials dialog box appears.
Screenshot of the 'Specify credentials' dialog box for agent upgrade.
Type the credentials and click OK.
After the installation is complete, Agent version displays the latest version.
Screenshot of the Acronis Backup Agents list after an agent update. The 'Agent version' column now shows '12.5.16386' for the updated agent.
On the left pane, under Plans, click Backup.
Screenshot of the Acronis Backup left navigation pane, with 'Plans' expanded to show 'Backup'. The right pane shows backup-related information and an 'Enable' button.
On the right pane, click Enable.
Troubleshooting
For virtual machines, if you click Update agent, in rare cases, the screen may freeze for a while. In this case, it is recommended to deploy a new virtual machine.
⚠️ Be aware that even if the virtual machine is updated it is like a clean installation, as the disks are replaced.
Notices
Trademarks
Experion®, PlantScape®, SafeBrowse®, TotalPlant®, and TDC 3000® are registered trademarks of Honeywell International, Inc. ControlEdge™ is a trademark of Honeywell International, Inc. OneWireless™ is a trademark of Honeywell International, Inc. Matrikon® and MatrikonOPCT™ are trademarks of Matrikon International. Matrikon International is a business unit of Honeywell International, Inc. Movilizer® is a registered trademark of Movilizer GmbH. Movilizer GmbH is a business unit of Honeywell International, Inc.
Other trademarks
Microsoft and SQL Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Trademarks that appear in this document are used only to the benefit of the trademark owner, with no intention of trademark infringement.
Third-party licenses
This product may contain or be derived from materials, including software, of third parties. The third party materials may be subject to licenses, notices, restrictions and obligations imposed by the licensor. The licenses, notices, restrictions and obligations, if any, may be found in the materials accompanying the product, in the documents or files accompanying such third party materials, in a file named third_party_licenses on the media containing the product, or at http://www.honeywell.com/ps/thirdpartylicenses.
Documentation feedback
You can find the most up-to-date documents on the Honeywell Process Solutions support website at: http://www.honeywellprocess.com/support
If you have comments about Honeywell Process Solutions documentation, send your feedback to: hpsdocs@honeywell.com
Use this email address to provide feedback, or to report errors and omissions in the documentation. For immediate help with a technical problem, contact your local Honeywell Process Solutions Customer Contact Center (CCC) or Honeywell Technical Assistance Center (TAC).
How to report a security vulnerability
For the purpose of submission, a security vulnerability is defined as a software defect or weakness that can be exploited to reduce the operational or security capabilities of the software.
Honeywell investigates all reports of security vulnerabilities affecting Honeywell products and services.
To report a potential security vulnerability against any Honeywell product, please follow the instructions at: https://honeywell.com/pages/vulnerabilityreporting.aspx
Submit the requested information to Honeywell using one of the following methods:
- Send an email to security@honeywell.com; or.
- Contact your local Honeywell Process Solutions Customer Contact Center (CCC) or Honeywell Technical Assistance Center (TAC).
Support
For support, contact your local Honeywell Process Solutions Customer Contact Center (CCC). To find your local CCC visit the website, https://www.honeywellprocess.com/en-US/contactus/customer-support-contacts/Pages/default.aspx.
Training classes
Honeywell holds technical training classes that are taught by process control systems experts. For more information about these classes, contact your Honeywell representative, or see http://www.automationcollege.com.
