Overview
This comprehensive provider manual is designed to equip healthcare professionals with the necessary information to effectively serve Molina Medicare of Ohio members. It details the operational framework, responsibilities, and standards for providers participating in Molina's Medicare Advantage plans.
Key Information Areas
- Medicare Advantage Products: Understanding plan offerings, including Dual Eligible Special Needs Plans (D-SNPs) and regulatory updates.
- Provider Responsibilities: Guidelines on nondiscrimination, data accuracy, facilities, and compliance with federal regulations like the Affordable Care Act.
- Member Services: Contact details for Provider Services, Member Services, Claims, and Claims Recovery departments.
- Cultural Competency & Linguistic Services: Ensuring accessible and respectful care for all members, including those with Limited English Proficiency (LEP).
- Healthcare Services: Information on Utilization Management (UM), Care Management (CM), prior authorizations, and medical necessity reviews.
- Quality Improvement: Molina's commitment to enhancing care quality, patient safety, and adherence to best practices.
- Compliance: Protocols for preventing and reporting fraud, waste, and abuse, and adherence to relevant acts like the Deficit Reduction Act.
Resources & Support
Providers are encouraged to utilize the Molina Healthcare website for the most current information, resources, and updates. For specific inquiries or support, please refer to the contact details provided within the manual.
Access the latest provider resources and information at: www.MolinaHealthcare.com