Manuals+

TERUNSOUL BY960H Wireless CarPlay Adapter User Manual

Model: BY960H

Important Instructions

Please read the manual carefully before use and keep it for future reference.

Notice

  1. This Wireless CarPlay Adapter is designed to work exclusively with iPhone and is not compatible with other smartphones or tablets.
  2. Only iPhone 6 and later models are compatible with this Wireless CarPlay Adapter. Ensure your iPhone operating system is iOS 10 or higher to use this Adapter.
  3. This adapter is only compatible with cars that already have their own wired CarPlay function and does not support cars without CarPlay functionality.
  4. If your car has customized features (such as front-facing camera monitoring, car 360 surround monitoring, etc.), there may be a successful connection but with a probability of a black screen appearing. This is not a product issue. Contact the customer service team promptly for assistance.
  5. When connecting Wireless CarPlay, ensure that it is only connected to the Bluetooth and Wi-Fi signals of the Wireless CarPlay Adapter (TERUNSOUL-XXXX). Do not connect to the Bluetooth and Wi-Fi signals of the vehicle system to avoid signal conflict. (XXXX represents the product serial number, which will be based on the actual receipt of goods).
  6. During the connection process, make sure only the user's iPhone is connected to the Bluetooth and Wi-Fi signals of the Wireless CarPlay Adapter (TERUNSOUL-XXXX).

Pay More Attention

Notice

TERUNSOUL-XXXX Bluetooth plays a pairing role in the operation of CarPlay. Once pairing is completed, only Wi-Fi is needed to keep CarPlay working, so you can turn off Bluetooth if desired. However, Bluetooth must be turned on for automatic pairing the next time you use the Wireless CarPlay Adapter.

Using Wireless CarPlay:

Your mobile phone's Wi-Fi will connect to TERUNSOUL-XXXX Wi-Fi, broadcasted by the Wireless CarPlay Adapter. Other Wi-Fi connections cannot be used during this time. If there is a conflict, manually disconnect the other Wi-Fi to maintain the use of Wireless CarPlay.

Automatic Connection:

The automatic connection feature of the Wireless CarPlay Adapter requires your phone's Wi-Fi and Bluetooth to be available. Additionally, set the Wireless CarPlay Adapter's TERUNSOUL-XXXX Wi-Fi signal network to "Auto Join":

  1. Go to Settings > WLAN > Ask to Join Networks: select "Notify".
  2. Go to Settings > WLAN > Click the [information-symbol] on the far right of "TERUNSOUL-XXXX" > Turn on "Auto-Join".

Bluetooth Disconnection:

The Wireless CarPlay Adapter will disconnect the Bluetooth connection with your phone after pairing. If the phone's Bluetooth connects to other devices at this time, it may cause CarPlay mic input or sound to be unavailable. You may need to manually disconnect your phone from the other Bluetooth devices or switch off the Bluetooth directly to fix it:

  1. Go to Settings > Bluetooth > Choose the Bluetooth that comes with the car (e.g., "car model XXXX") > Click the exclamation mark > Select "Forget This Device".

Specifications

What's in the Box

Find Your CarPlay and Use It

Method 1:

Plug your iPhone into the main USB port of the car. If the car has an Apple CarPlay function, the app will pop up on the screen requesting permission on your phone.

Dialog Box: "Allow Contacts and Favorites Sync?" Your car may request your contacts, phone favorites, and recent phone calls over Bluetooth. Do you wish to allow this? CarPlay will work without syncing. Options: "Don't Allow", "Allow".

Method 2:

If there is a CarPlay icon in the car stereo menu, that your car has built-in Apple CarPlay.

Method 3:

Contact your car dealer for help.

Setup Step

1. Start Your Car:

Start the car and wait for the engine system to load. Ensure your phone's Bluetooth and Wi-Fi are enabled and not connected to any other signals.

[Bluetooth toggle] [Wi-Fi toggle] [engine start/stop]

2. Connect the Adapter:

Plug the Wireless CarPlay Adapter into your vehicle's USB or USB-C port with Apple CarPlay functionality. If your car has multiple ports, make sure to use the USB or USB-C port designated for CarPlay, often indicated with a white wire frame.

[Description of diagram showing adapter connected to car USB port]

3. Confirm Connection:

Plug the Wireless CarPlay Adapter into your vehicle's USB or USB-C port with Apple CarPlay functionality. If your car has multiple ports, make sure to use the USB or USB-C port designated for CarPlay, often indicated with a white wire frame.

[Description of diagram showing Wi-Fi, Bluetooth, and CarPlay connection icons]

4. Pair with Bluetooth:

Open the Bluetooth settings on your mobile phone and locate the Bluetooth signal of the Wireless CarPlay Adapter "TERUNSOUL-XXXX." Click to pair. Follow the prompts for "Bluetooth pairing request" and click "allow" for each prompt. Wait a few seconds for the connection to complete automatically.

5. Connect to Wi-Fi:

Your iPhone will automatically connect to the Wi-Fi signal "TERUNSOUL-XXXX" of the Wireless CarPlay Adapter. Ensure it does not connect to any other Wi-Fi signals to avoid conflicts.

6. Confirm CarPlay Interface:

When your car's display switches to the CarPlay control interface, it means the connection has been successful.

7. Automatic Reconnection:

After the initial pairing, the Wireless CarPlay Adapter will automatically connect to your iPhone in subsequent uses. Ensure your phone's Wi-Fi and Bluetooth are enabled. In some cars, you may need to tap the CarPlay icon on the display to initiate the connection.

Online Firmware Update

Premise

  1. If the Wireless CarPlay Adapter works properly, it means the current version is compatible with your car.
  2. Only try this solution when the problem you encountered cannot be resolved by the solutions in the "FAQ" list.
  3. If the Wireless CarPlay Adapter has problems after updating, please "restore factory Settings".

How to Update/ Enter the Settings Interface

Email: mxvipservice@outlook.com

[Description of Example Figure 1: Interface showing System version information and Problem description fields]

[Description of Example Figure 2: Interface showing Problem description fields, Submit button, and Online updates section]

  1. Power up the Wireless CarPlay Adapter, it is recommended to use the charging-only port.
  2. Connect the Wireless CarPlay Adapter's Wi-Fi, the password is "12345678".
  3. Open Safari and enter "192.168.18.9", then tap "Update". (* Please refer to Example Figure 2 for details)
  4. On the same page, you could also fill in the car make, model years, and issue details, then tap "Submit" to report the issue. Engineers will document your problem and research possible solutions.
  5. After the upgrade is complete, please restart the phone once before using the Wireless CarPlay Adapter.

If the update fails, please try the following:

  1. Turn off your phone's Bluetooth;
  2. Enter the WLAN Settings of the phone and forget the TERUNSOUL-XXXX Wi-Fi signal of the Wireless CarPlay Adapter.

FAQs & Troubleshooting

What is the password to connect to Wi-Fi?

Possible Cause: The first step is to connect via Bluetooth. Once the Bluetooth connection is successful, the Wi-Fi will automatically connect without requiring a manual password.

Solution: When pairing Bluetooth, ensure Wi-Fi is on and not occupied.

The indicator light of the Wireless CarPlay Adapter stays on after the car is turned off.

Possible Cause: The lights on the Wireless CarPlay Adapter take a while to turn off. Its power consumption is minimal and will not drain the car battery.

Solution: No action is needed.

Can't find the Bluetooth or Wi-Fi signal TERUNSOUL-XXXX of the Wireless CarPlay Adapter?

Possible Causes: 1. The Wi-Fi and Bluetooth modules of the mobile phone are defective. 2. The Wireless CarPlay Adapter has defects.

Solution: Test with another iPhone if possible. If only a specific iPhone cannot find the Bluetooth or Wi-Fi of the Wireless CarPlay Adapter, reset the network and Bluetooth settings on that iPhone and restart it. If the same issue occurs on other iPhones, the unit may be defective. In this case, please contact for a refund or replacement.

Audio input or output issues (calls rejected or forwarded to voicemail, no sound/microphone not working, music playback interrupted or paused, voice functioning abnormally):

Possible Causes: The Bluetooth connection has multiple connections. The background device of the mobile phone is occupying the Bluetooth device, or the audio output selection is incorrect.

Solution:

  1. Phone Settings: Ensure your phone's Bluetooth is on and not connected to other devices. If it is, ignore other auto-connected Bluetooth devices or turn off Bluetooth. Go to Settings > Bluetooth > Choose the Bluetooth that comes with the car (e.g., "car model XXXX") > Click the exclamation mark > Select "Forget This Device". Clear the programs running in the background of your phone when using the Wireless CarPlay Adapter.
  2. When a Call Ends: Ensure that your "Audio" output option is set to CarPlay.

Note: Bluetooth is used for pairing in the Wireless CarPlay Adapter. After pairing, only Wi-Fi is needed to keep it working, so you can turn off Bluetooth if desired. However, for automatic pairing and connection the next time, Bluetooth must be enabled.

Persistent Disconnection?

Possible Cause: The Wi-Fi connection is disrupted.

Solution:

  1. The Wireless CarPlay Adapter relies on a Wi-Fi connection to your phone to function properly. Dropped connections are usually caused by Wi-Fi interference. Check if there are other Wi-Fi devices in your car, such as a car camera with a Wi-Fi function. If so, you may need to ignore other Wi-Fi networks when using the Wireless CarPlay Adapter.
  2. Improve this issue by resetting your mobile WLAN network. Additionally, updating the firmware of your Wireless CarPlay Adapter can help.

Reset Network Settings: (This will require you to re-enter your password when reconnecting to a previously used network)

Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

Can the Wireless CarPlay Adapter be paired with multiple phones?

Solution: The Wireless CarPlay Adapter can be paired with multiple iPhones, but only one device can be connected at a time. To pair a new iPhone, disconnect the currently connected iPhone.

Note: By default, the dongle's system will automatically reconnect to the last used iPhone.

Unable to Automatically Reconnect?

Possible Cause: Phone settings conflict.

Solution:

  1. Automatic Connection: In some cars, you need to select "automatic connection" in the CarPlay settings to enable the automatic connection function of the Wireless CarPlay Adapter.
  2. Check Phone Settings:
    1. Go to Settings > WLAN > Ask to Join Networks: select "Notify."
    2. Go to Settings > WLAN > Click the [information-symbol] on the far right of "TERUNSOUL-XXXX" > Turn on "Auto-Join."
  3. Other Cases:
    1. Ensure that the Bluetooth and Wi-Fi functions on your mobile phone are turned on and not paired to any other devices when you get in the car.
    2. Clear the pairing history, restart the phone, and pair the phone again.
    3. Update the firmware.

Troubleshooting Specific Issues

Audio and Video Synchronization Issue: When the Phone Plays Videos, the Audio is Not Synchronized with the Video

Solution: Even the original Wireless CarPlay that comes with the car has an audio delay when watching videos. This is due to video transcoding being more complex than normal audio file transcoding and taking longer to process. The dual module design improves product transmission speed. This is a normal issue with Wireless CarPlay, not a problem with the adapter.

Car Screen Goes Black After Pairing?

Solution:

  1. When you pair it for the first time, keep the Wi-Fi turned on (there is no need to manually connect to the Wireless CarPlay Adapter's Wi-Fi at this time), and then pair via Bluetooth. When the Bluetooth pairing is successful, the Wi-Fi will automatically connect to the dongle. Check whether your Wi-Fi has automatically changed to connect to the dongle when this page appears. If not, unplug the Wireless CarPlay Adapter, ignore the "TERUNSOUL-XXXX" on your Bluetooth list, restart your phone, plug the dongle back in, and pair it again.
  2. If it still doesn't work, try updating the firmware.

Audio Lag or Sound Quality Problem (Excluding Audio Delay During Video Playback)?

Possible Cause: The audio stream mode has a frequency conflict with the vehicle system.

Solution: Modify the "Audio Streaming Mode":

  1. Enter the Dongle's Firmware Update Interface:

Power on the Wireless CarPlay Adapter. It is recommended to use the charging port only.

Connect to Wi-Fi: Connect to the Wi-Fi of the Wireless CarPlay Adapter, and the password is "12345678".

Open Safari and enter 192.168.18.9.

Find "Audio Streaming Mode": There are 4 optional modes:

Usually, we recommend using the default mode.

Try Other Modes: You can also try other modes to get the best results.

Restart Your Phone: Please restart your phone before using the dongle again.

If the Issue Persists: If this method does not work, return the "Audio Streaming Mode" to the "Default" and then try updating the Wireless CarPlay Adapter.

CarPlay Does Not Start or Car Prompts That the Device is Not Compatible / Does Not Recognize the USB

Solution: Modify the "Delayed Start" mode:

  1. Enter the Firmware Update Interface: Power on the Wireless CarPlay Adapter. It is recommended to use the charging port only.
  2. Connect to Wi-Fi: Connect to the Wi-Fi of the Wireless CarPlay Adapter, and the password is "12345678".
  3. Open Safari: Open Safari and enter "192.168.18.9". (Refer to Picture 1 for further information: Note2)
  4. Change Delayed Start Mode: Look for "Delayed Start" and change the mode from "default" to "Mode 1".
  5. Restart Your Phone: Please restart your phone before using the dongle again.
  6. If the Issue Persists: If this method does not work, return the "Delayed Start" mode to the "Default" and then try updating the Wireless CarPlay Adapter.

Note: The "Video Streaming Mode" does not need to be changed.

Additional Note: If you have tried troubleshooting the issue based on the above information and the problem persists, please contact after-sales support. Unauthorized repair personnel are strictly prohibited from disassembling or assembling the unit.

Warranty Information

The TERUNSOUL Wireless CarPlay Adapter is warranted against defects in materials and workmanship for a period of one year from the date of purchase. If a defect covered by this warranty occurs during the warranty period, please contact after-sales support for assistance.

The warranty does not apply under the following conditions:

  1. The one-year warranty period has expired.
  2. Product damage caused by mishandling and improper use not in accordance with the user manual instructions.
  3. Damage caused by repairs made by the customer or unauthorized repair service personnel.
  4. Damage caused by human factors (such as dropping, water submersion, use of unknown liquids, corrosion, etc.).

Warranty & Service

Warranty (in the case of non-artificial damage):

  1. Lifetime technical support.
  2. Not working.
  3. Failure to connect.
  4. Blank screen.
  5. Audio issues (not smooth).
  6. Intermittent failure.
  7. Connection delay, multimedia delay.
  8. Receipt of defective or damaged products.

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