Outdoor Living Today: Quality & Warranty Information

Authentic Western Red Cedar. Handcrafted in Canada. Ethically Sourced.

Our Commitment to Quality

At Outdoor Living Today, we craft premium Western Red Cedar kits that seamlessly blend functionality, durability, and style. Our manufacturing strictly follows sustainable and ethical business practices, utilizing high-quality, authentic cedar from the Pacific Northwest to ensure excellence in every aspect of our products. Our commitment to quality and safety doesn’t end at delivery. We stand behind every structure with an industry-leading 3-Year Limited Warranty — a reflection of the care, craftsmanship, and integrity that goes into every Outdoor Living Today product. It is our way of ensuring peace of mind long after your project is built. We Don’t Just Build Outdoor Structures. We Build Trust. And safety is the foundation of that promise.

Built to Last — Quality You Can Trust

Made in Canada using Western Red Cedar that naturally resists rot, decay, and insects.
Eco-Friendly Choice — constructed from PEFC & WRCA Certified cedar for responsible forestry.
Quick & Easy Assembly — panelized walls, pre-cut floor system, and included hardware make setup simple.
Warranty & Availability — comes with a 3-year limited warranty for added peace of mind.

Warranty Details

Standard: Outdoor Living Today 1-Year Warranty

All structures purchased from Outdoor Living Today are covered for a period of one year for defects in manufacturing and workmanship. In the event of a missing or broken piece, simply call the Outdoor Living Today Customer Support Line @ 1-888-658-1658 within 30 days of the delivery of your purchase.

Outdoor Living Today Limited 3-Year Warranty

Effective on Purchases April 2024 – Onward. Our Limited 3-year warranty is a testament to our commitment to quality and durability. This limited warranty protects against rot and decay only on the Cedar substrate contained in our Shed, Playhouse, Gazebo, and Pergola products. Raised Garden Beds qualify only if the interior of the beds is fully lined with a waterproof membrane before filling the garden with soil. We understand the importance of preserving the structural integrity and aesthetic appeal of your property. With this limited warranty, you can enjoy peace of mind, knowing that the Cedar is protected from exposure to the elements. Embrace a worry-free experience as we stand behind our products, ensuring they withstand the test of time.

Warranty Conditions & Limitations

We require that the following conditions are met to ensure your warranty remains valid:

Conditions for Validity

YOUR OLT PRODUCT MUST BE ASSEMBLED WITHIN 90 DAYS OF DELIVERY: This is to prevent any warping, shrinkage, or damage that may result from materials sitting for too long. To validate your warranty, we ask you to verify that your OLM Product structure is completed within this timeline by providing photo documentation of your finished build. You may submit your photos using the link: https://www.outdoorlivingtoday.com/warranty-photo-submission/
PROPER BASE: Your unit must be placed on a correct and stable base to avoid unnecessary wear and damage. The responsibility for setting up a suitable base lies with the purchaser.
PROPER MAINTENANCE: Regular maintenance is essential. This includes re-painting or re-staining and keeping the perimeter and underside of the building free from vegetation and debris. Regular re-attaching of loose hardware, nails that have popped out, and re-tightening screws which have come loose.
NO RELOCATION OR ALTERATION: Moving the building from its original location or significantly altering the structure may void the warranty.

Exclusions

Damage due to acts of nature, including tornadoes, hail storms, fires, and more, are not covered by this warranty.
ORIGINAL PURCHASER: This warranty applies exclusively to the original purchaser of the product.
TIMELY REPORTING: Any failure or defect must be reported to Outdoor Living Today within 7 days after discovery via our easy claims system on our website: https://www.outdoorlivingtoday.com/olt-customer-claims/
NO LIABILITY FOR PERSONAL PROPERTY: Outdoor Living Today is not liable for any loss or damage to personal property or contents placed in the building, including damage caused by any defect in the building. Any products installed such as floor coverings or wall and ceiling coverings are not included.
NO INDIRECT OR CONSEQUENTIAL DAMAGES: We will not be responsible for any indirect, incidental, or consequential damages, nor for failures caused by events, acts, or omissions beyond our control, such as misuse or improper maintenance.

Additional Guidance

See our helpful Site Prep page, as well as your included assembly manual for the correct foundation for your product: https://www.outdoorlivingtoday.com/site-prep-before-your-product-arrives/

Please contact Outdoor Living Today customer support at 1-888-658-1658 for any additional guidance on best practices for maintaining your items for optimal performance and longevity.

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