Frequently Asked Questions for LAUNCH X431 IMMO ELITE

General Usage and Updates

Q: Is the LAUNCH X431 IMMO ELITE easy to use?
A: Yes. Before normal use, ensure a stable Wi-Fi connection and proper cable connection. A manual guide is provided for assistance. No technical expertise is required.

Q: How to update for 2 years?
A: Connect the LAUNCH X431 IMMO ELITE to Wi-Fi for a one-key update. No computer or Windows system is needed.

Q: Is the LAUNCH X431 IMMO ELITE an American model unit? Can it be used outside America?
A: Yes, it is an American model unit and is not IP limited.

Q: How to Register & Update with X431 IMMO ELITE?
A: Follow these steps: Tap the application icon to launch, then tap 'Login' to enter the diagnosis software login interface.

Registration and Login Process

Device Account Login:

• Username
• Password
• LOGIN

Options: Retrieve Password, New Registration, Sub-account login.

• If you are a new user, follow the 'New Registration' path (A).
• If you are a registered member, log in directly (B).
• If you have a sub-account, log in via that option (C).
• For forgotten passwords, use the 'Retrieve Password' option (D).

1. New User Registration: Tap 'New Registration' to access the sign-up page.

1-1. Fill in required information (fields marked with *). After inputting, tap 'Register'.

1-2. Input Product Serial Number and Activation Code: Enter the 12-digit Product Serial Number and 8-digit Activation Code (found on the password envelope), then tap 'Activate'.

1-3. Update Software: Tap 'Yes' to go to the update center for all available software. Tap 'No' to skip and check updates later via Chapter 8 of the Manual.

1-4. Post-Registration: Wireless communication between the tablet and VCI device is automatically established. No further configuration is needed.

2. Existing Member Login: Input your username and password, then tap 'Login' to access the main menu. The tablet auto-saves credentials for future logins.

3. Sub-account Login: If you have a sub-account, tap 'Sub-account login'. Refer to Chapter 9.2.10 of the Manual for details.

4. Forgot Password: Tap 'Retrieve password' and follow on-screen instructions.

App Download and Vehicle Coverage

Q: How to download the X-431 IMMO ELITE App after resetting the tablet?
A: Ensure a proper network connection. Launch the browser, go to www.x431.com, log in with your username and password, ensure the serial number is correct, tap the 'APP application program', and then tap 'Download'. Follow installation instructions. After installation, log in with your credentials and go to the update center.

Q: How to search for LAUNCH X431 IMMO ELITE's Vehicle Coverage and Supported Guidelines?
A: Visit https://qcar.x431.com/qcar/#/pc/index?q=e30%3D to search. For specific car models and years, or VIN numbers not found, contact support via email at kingbolen05@hotmail.com.

Product Features and Functions

Q: What expansion functions does the product support? Does it support tire pressure module?
A: LAUNCH X431 IMMO ELITE supports BST360 (Battery Tester), Video scope, Sensor box, Multi meter, etc. It does not work with X431 TS GUN.

Q: How to retrieve the login password?
A: 1. Launch the application. 2. Tap 'Login' on the upper right. 3. Tap 'Retrieve password'.

Q: What to do if the language of vehicle diagnostic software does not match the system language?
A: English is the default system language. Set your preferred language in the system settings, then download the corresponding vehicle diagnostic software from the update center. If it still displays in English, the software for that language may be under development.

Q: Is there any old car connector in the package?
A: A limited number of old car connectors are included as they are not commonly used. Contact support to obtain more if needed.

Q: Does X431 IMMO ELITE support ECU coding?
A: Currently, it does not support ECU coding. It is a professional key programming tool. Advanced functions, excluding ECU programming, can be purchased for USD 120/year.

Q: What if the product shows it has exceeded the maximum number of uses or prompts for an update?
A: Send the product order number and serial number to support. LAUNCH background technology will refresh it to prevent recurrence.

Q: Can the product upgrade the memory?
A: The product comes with 4GB RAM + 64GB ROM. If the memory is nearly full and you wish to upgrade, send the serial number to kingbolen05@hotmail.com for assistance.

Q: How to save power?
A: 1. Turn off the screen when idle. 2. Set a shorter standby time. 3. Decrease screen brightness. 4. Turn off Wi-Fi if not needed. 5. Disable GPS if not in use.

Q: Communication error with vehicle ECU?
A: Confirm: 1. Diagnostic connector is properly connected. 2. Ignition switch is ON. 3. If all checks are normal, send vehicle year, make, model, and VIN number via the Feedback feature.

Q: Failed to enter into vehicle ECU system?
A: Confirm: 1. Vehicle is equipped with the system. 2. VCI dongle is correctly connected. 3. Ignition switch is ON. 4. If all checks are normal, send vehicle year, make, model, and VIN number via the Feedback feature.

Q: After the two-year subscription expires, which functions can still be used, and what is the renewal fee?
A: The renewal fee is USD 339 per year. System diagnostics are available, but some special functions require online access. Key programming is partly online and offline. Functions like action testing and coding require renewal. Most features do not require online use.

Q: How many languages does X431 IMMO ELITE support?
A: It supports 25 languages: English, French, Spanish, German, Russian, Korean, Japanese, Portuguese, Italian, Polish, Dutch, Hungarian, Finnish, Czech, Turkish, Greek, Arabic, Danish, Romanian, Serbian, Swedish, Traditional Chinese, Thai, Persian, and Simplified Chinese. Send the device S/N to change languages.

Q: Does LAUNCH X431 IMMO ELITE support bi-directional control?
A: Yes. Update the APK to enable full system bi-directional control, including throttle modulation, LKAS control, ACM solenoid control, clutch coil test, acceleration test, oil pressure control, brake vacuum pump, valve tests, parking brake motor, and wheel speed sensor supply.

Q: What are the 39 special services available for the X431 IMMO ELITE?
A: ABS Bleeding, Oil Reset, EPB Reset, DPF Regen, Injector Coding, SAS, Throttle Relearn, Gear Learning, SRS Reset, BMS Matching, ECU Reset, FRM Match, Clutch Match, Gateway Module Data Calibration, Rain Light Sensor, Turbo Match, TPMS Reset, Air Suspension, Cam Crankshaft Relearn, Gearbox Match, Headlight Adjustment, Window Initialization, Seat Configurations, Power Balance, Electronic Pump Activation, Disable Transportation, Tire Refit, A/F Reset, Start/Stop Reset, Language Change, EEPROM Adapter, Sunroof Initialization, Adblue Reset. (More functions are continuously added.)

Troubleshooting and Support

Q: What should I do if FCA SGW does not work?
A: Check if you have purchased the FCA official website account, ensure the network is stable and the version is the latest. If login issues persist, contact kingbolen05@hotmail.com.

Q: What should I do if auto VIN fails?
A: The product supports auto VIN for cars manufactured after 2006. Cars made before 2006 are not supported. If your car is newer and the function still fails, send the product serial number to kingbolen05@hotmail.com.

Q: What should I do if I fail to access all systems?
A: Verify if the product supports your car model and year. If it does, and access issues persist, send photos or videos of the problem to support.

Q: What should I do if I cannot use bi-directional control?
A: Ensure your version is the latest and matches your vehicle model year. If problems persist, contact kingbolen05@hotmail.com.

Q: What should I do if the serial number is not registered?
A: 1. Try fixing the firmware via Data >>> Firmware Fix. 2. Provide the serial number to your seller for debugging. 3. Check the serial number in Settings >>> About.

Q: Can I get help if I cannot fix a problem?
A: Resources include FIX instructions, Online Maintenance Resources, Operating skills, DTC Help, Google DTC Codes Search, Automotive Technology handbook, Repair Cases, and How-to Videos. For persistent issues, use the online 'Diagnostic Feedback' or email kingbolen05@hotmail.com.

Q: If I need more functions, can I buy them in the mall? How to buy them?
A: Yes, subscribe to advanced functions in the "Mall" service. Check the fees in the "Mall" for details.

Q: What if the LAUNCH X431 IMMO ELITE's screen is damaged or not working properly?
A: Send pictures or videos to support for assistance. For other questions, email kingbolen05@hotmail.com.

Q: Why didn't I get a reply from the American LAUNCH service?
A: Launch Tech USA is an offline distributor. For technical support, contact kingbolen05@hotmail.com.

Q: Does LAUNCH X431 IMMO ELITE work on trucks?
A: It supports 12V Diesel, 12V passenger cars, pickups, light-duty trucks, SUVs, gasoline Minivans, and OBD1 cars. Send your car's VIN for compatibility confirmation.

Q: What if I receive a used LAUNCH X431 IMMO ELITE?
A: Send the product serial number and pictures/videos to support. For other questions, email kingbolen05@hotmail.com.

Q: System halts when reading data stream. What is the reason?
A: This may be caused by a slackened connector. Turn the tool off, firmly connect the connector, and turn it back on.

Q: What to do if the system fails to start auto VIN detection?
A: Check the following: 1. Tool is properly connected to the vehicle's DLC. 2. "Automatic detection on Connect" switch is OFF; if so, slide it to ON.

Q: How to change System Language?
A: 1. On the home screen, navigate to Settings > System > Language & input > Languages. 2. Tap 'Add a language' and select from the list. 3. Tap and hold the desired language, drag it to the top, and release to change the system language. If it doesn't work, send the SN number to support.

Q: How to Adjust Brightness of the product?
A: 1. On the home screen, navigate to Settings > Display > Brightness level. 2. Drag the slider to adjust.