Sony VAIO Safety, Support, and Warranty Information
Document Number: 4-470-044-41(1)
Key Information
This document provides essential safety provisions, instructions for wireless operations (LAN, WAN, Bluetooth), warranty details, and technical support information for Sony VAIO computers.
Safety Provisions
General Safety:
- Ensure proper grounding for the unit (except for 2-pin plug products).
- Avoid touching hot surfaces near ventilation openings.
- Do not use the computer on your lap to prevent potential discomfort or burns.
- Use only genuine Sony batteries and AC adapters.
- The AC adapter is for IT products and indoor use only.
- Disconnect the AC adapter from the mains for complete power disconnection.
- Do not open the unit; refer servicing to qualified personnel.
- Protect the computer from rain and moisture.
- Do not block ventilation openings to prevent overheating.
- Use the computer on a flat, stable surface.
Battery Safety:
- Handle batteries with care to avoid explosion or leakage.
- Do not puncture, disassemble, heat, or incinerate batteries.
- Keep batteries away from children.
- Do not short-circuit battery terminals or expose them to liquids.
- Dispose of used batteries according to manufacturer instructions and local regulations.
Laser Safety:
- Optical drives are CLASS 1 LASER PRODUCTS. Service by authorized technicians only. Avoid direct laser beam exposure.
- Laser warnings apply to specific models, including the VGP-WMS21 wireless mouse.
Wireless Operation Safety:
- Observe airline and other organizational restrictions for wireless device usage (e.g., in aircraft, hospitals).
- Enable Airplane Mode when required.
Wireless Operations
Wireless LAN: Information on IEEE 802.11a/b/g/n standards. Restrictions apply to specific frequency bands and locations (e.g., indoor use only for certain 5 GHz channels).
Wireless WAN: Information on LTE, UMTS/HSPA, GSM/GPRS/EDGE bands. Restrictions apply in areas with radio interference, explosive atmospheres, and medical facilities.
BLUETOOTH: Operates in the 2.4 GHz band. Restrictions similar to Wireless LAN apply.
Interference: Sony is not responsible for radio or television interference caused by product usage or improper channel selection.
Warranty Information
General: Back up your data before service. Sony is not liable for data loss. Warranty is valid for products purchased within the specified zone.
Duration: Typically one year from the purchase date, but may vary by country and model (refer to specific country tables and website for details).
Coverage: Sony will repair or replace defective hardware components. Warranty does not cover consumables (like batteries, which have a limited warranty period), damage from misuse, accidents, unauthorized modifications, software, or cosmetic issues.
Service: Original proof of purchase (invoice/receipt) is required. Contact authorized Sony service centers or retailers.
Technical Support
Product Registration: Register your VAIO product online for better service and updates.
Online Support: Visit the Sony support website (http://www.sony.eu/support/) for model-specific information, drivers, troubleshooting guides, and FAQs.
Contact Numbers: A list of country-specific phone numbers is provided for technical support.
Repair Services: For hardware repairs, back up your data and do not include accessories unless instructed. Out-of-warranty repairs incur a fee.
Company Information
Sony Corporation, 1-7-1 Konan, Minato-ku, Tokyo, 108-0075 Japan.
For EU compliance inquiries: Sony Deutschland GmbH, Hedelfinger Strasse 61, 70327 Stuttgart, Germany.
